Installer was very professional at his work, seemed to know exactly what he was doing. Installers name was referred to me by Parker Davis HVAC as someone in our area who was able to do our installation. read more

Great service, delivered when they said it would be delivered, and decent pricing. My sister owns a small hvac company and she told me these were the people to get my mini-split from and I'm very happy. read more

Online purchase was simple and easy and delivery went smoothly. It's been installed and is working well.

Delivered on time. Installation went smoothly. Beer can cold what more can you ask for. Install too me roughly 6 hours to casually complete, including vacuum time. Only time will tell. Hopefully I dont have to worry about this system for 10 years. Installation was for a she shed project. 10x20 floor plan for a nail salon. read more

Online ordering easy peazy - delivery prompt and courteous!! Payment was made with excellent and near perfect instructions on the website

good product great seller will be back again just installed a 24k inverter +++ i bought a couple years ago went flawlessly

installers were fantastic. They did a perfect job. The unit came pretty quick from the manufacturer. The whole experience was great.

Ordering was pretty simple, delivery was very quick. Definitely be ordering more. installation was pretty straightforward and everything works as it should. read more

Great service, from start to pickup. Customer service at Pioneer and delivery service where both great.

Timely delivery, units look good. All parts appear to be present. I have not yet installed.

Great product and service!!! I highly recommend Parker Davis to anyone needing mini-split a/cs.

Customer service was helpful in getting me the correct remote control for my unit. Shipping was timely and arrived as expected. I would definitely order again. read more

I have purchased from here twice in the past and shipping is aways fast on in stock units. I did not have any issues on the first two. This time my mini split came damaged. They did replace the cracked cover which took a week. However the unit was missing several items. The pass through for the wall, putty to fill the holes, and tape for wrapping the lines. Even though I spoke to the person on the phone and included these items in the email with the requested photo the only item I received was the cover. Since I had the unit installed and needed the stuff yesterday I ended up purchasing it on Amazon so I could finish the job quickly. It seems that know one wants to read today. read more

Terrific. Quality and arrived very quickly. Hallelujah. Hard to find this kind of quality at this price with this level of service.

Great mini splits. I always use them!! I just think they should give contractors a better deal then they do. read more

Great product so far. I had a professional HVAC guy come in an installed everything for me and so far its working great! Thanks

Ive ordered 4 minisplits from Pioneer over the last couple years. Its typically a great experience. It was strange that they didnt know if they included gasket fittings for the tubes when I asked. They said once it gets there let us know if they are in box and if not you can order some. They used to come with the unit but they dont now and youll have to pay shipping twice like I had to if you dont get it all at once. read more

It was easy and it works well! Super quiet and smooth! I thought the circuit boards could be of better quality, but that's pretty normal electronics quality these days that I learned from my electrician from all suppliers. The biggest negative thing I learned after I installed is: It doesn't matter if you have a certified electrician wire it. You cannot do the rest of it yourself and the whatever or 5 year warranty that's available. It has to be done start to finish by an HVAC contractor and lots of technical information has to be logged and supplied. Shame because I could sell and install tons of these units. Anyways... read more

Parker Davis HVAC Systems - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

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Ordering the Wireless Internet Access & Control Module with the Mini split would have saved me the shipping charge. But it was not in stock. It took about 6 month wait. read more

We have 4 of these. Yes, we like them. Ordered this one online at 2pm. It sat nicely packaged on a pallet on my driveway at noon the next day. DIY install. Hired an HVAC tech to shorten/reflare the refrigerant lines, evacuate them, and do the startup. Easy! read more

great equipment, easy to install. it came with everything I needed to install. looks great

Worked well. Good price and customer service. Delivery was quick. Great value and service read more

Great product and customer service is prompt and helpful. Delivery was on-time and professionally handled.

good overall experience. Delivery was quick and very well packaged.Have installed several in rental properties and so far so good.

I ordered a new remote. Shipping was slow. Customer service was knowledgeable and knew exactly what type I needed.

Kathy's service was great and very helpful. I'll refer pioneer for mini split unit units.

Great split unit. Very easy to install if directions are followed. Would definitely recommend for anyone needing a split unit.

Great units. We build enclosed cargo trailers and have installed these on several units without any problems

Very happy with the product, the customer service, the prompt deliveries. We love the product is very install friendly. Any minor hic-ups we've had, your Customer Service has been top notch ! read more

It took almost 1 year to get the part. The directions are as clear as mud they need o be upgraded to reflect your current offerings. I contacted tech support and have had no return call to help with adding a device to the airlink app. I love your min splits and have 4 units on my property. At this point I am not sure that I made a mistake purchasing the Wi Fi option read more

BUYER BEWARE! DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Bought a ceiling cassette for a jobsite. The unit is faulty, blows warm air and is very noisy. Tried to call customer service several times. First couple they offer hold in queue and call back option. Got a call back within one minute just be put on hold for 30 minutes. What is the point of that option. Tried just staying on hold and nothing. No response to email communication. So your product sucks and your customer service sucks. Good. read more

BE AWARE: Parker Davis sold me (2) defective units and will not honor their warranty. After about a month both units have issues. They worked great after installation. Now I have to call back the HVAC contractor and pay for diagnoses of why my brand new 23 seer Pioner unit will not blow hot or cold air. I bought online and they over charged me 5 different ways to get the bill higher. Spent $3300 on the Pioner + $2500 for installation all to be a total loss. read more

If I could give them a negative star I would. This is one of the most rude companies I've ever dealt with. They took almost $1000 from my bank account with the promise my AC wold be shipped within 4-5 business days. They said it may take up to 7 days if they are busy. 10 days later, they email me insinuating I'm a scammer and prove my identity. Let me remind you, they've had my money in their account for 10 days. I've called my bank to confirm this. Almost every employee I've emailed or spoke to on the phone was rude and worse, antagonizing. Sean in Customer Service is snide and likes to instigate customers who are already pissed. I'll have a video posted soon to show his responses. They sent me an email stating they refunded my money, but my bank said there's no refund From Pioneer/ Parker Davis in my account. It's Friday and a three day weekend (holiday). So on top of not sending my AC, they are now holding on to my money. Avoid this company unless you want to be treated as a scammer and have them hold your money without cause. I'll be ordering Mr. Cool or some other mini-split. This is just the beginning of my efforts to spread the word about this company. BUYER BEWARE!! This is a horrible company and Sean is a horrible customer service rep. Just pay the extra money for a better company. read more

Parker Davis HVAC Systems - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

I've bought 5 of these systems, the 1st was in 2013. The units work ok, but if you need parts, forget it! The simplest parts (air filter screens) are NOT AVAILABLE for a unit that is barely 9 years old!!!!!!!! STAY AWAY, FAR FAR AWAY!! read more

No issues .... good product, great chat option for questions. Only recommendation is to simplify the product line ... so many choices! It can't be easy keeping track of all those parts .... I found all staff to be friendly and helpful. read more

this is Dan Calabrese. i purchased five units about 6 years ago. We had an outside unit go down from a unfixable coolant leak. parker Davis got us a new unit very quickly. thanks. then we had two fan motors start making noise so ordered two fan motors. only one shipped but the warranty department got the other to me in two days. wow. thanks again. i will be building a new house fall of 2024 we will be ordering all units from parker Davis HVAC. this company truly understands customer service. thank you. read more

I bought a pioneer mini split heating and AC unit from Parker Davis, HVAC. The unit was installed and has not worked correctly, I called several HVAC people here in Virginia and they did not want to touch it. I finally got a HVAC person to come out and move the AC lines and the system still does not work. I called Parker Davis, HVAC support number and warranty and all they did was run around put me on hold lie to me. They gave me no help. They will not take the unit back the system still does not run , and if anyone knows who I can contact to get my money back, please let me know you can reach me at dellmost@yahoo.com. I BEG ANYONE WHO IS THINKING ON BUYING A PIONEER AC/HEATING MINI SPLIT UNIT TO NOT BUY ONE YOU WILL BE OUT THOUSANDS OF DOLLARS. PARKER DAVIS IN MIAMI HAS STOLEN FROM ME!!! read more

They just keep getting worse. Horrendous customer service. I was sold one of many mini-splits that do not work properly because of a "known issue". I have been calling for well over a month trying to get the issue resolved and NEVER have my calls returned. They dodge calls, do not return calls, and do not solve the problem. No one seems to know anything about, or can pull any information on any issue, with every call ending with no resolution and a promise they will call you back, and the don't. Stay far, far away from this company and its Pioneer brand of mini-splits. Original review: I purchased a minisplit from them off Amazon, and a separate order with the cover kit and can of gas to clear the lines. My review, from Amazon, on the first order: I had to call to find out why my items were 2 days late and hadn't shipped. Waited 10 minutes to talk to someone, put back in the queue for another 20 minutes, apparently they sold an item they didn't have in stock and didn't bother to contact me. Messaged via Amazon to detail the issue and ask how they were going to make it right, and only received a response that my item would ship out today. My minisplit unit shows up and is damaged. I contacted them concerning the damage, and receive back excuses concerning the previous order, and a request to remove my feedback! After too much back-and-forth, they finally agree to a partial refund, which I have yet to receive. The minisplit is installed, and there is a knocking noise coming from it. I investigate, and it is the fan hitting an internal metal brackets - the fan was made misshapen. I called them and was tossed from que to que until the call would be dropped. Each employee was just as curt as the previous. I would recommend avoiding this company at all costs. read more

Absolutely abysmal customer support. Received an email a while after my order and telling me my shipment was on the way, including a tracking number. The tracking number was invalid and still invalid more than a week later. Shipment should have arrived within two days. Many phone calls to support, including a supervisor, all promised to call me back. Finally, someone did call and tell me the shipment had been lost in the warehouse and would ship today. They could not provide any tracking info. Note that they did not hesitate to charge me over $1100.00 instantly when the order was placed. Ordered on Jun 26 for an "in stock" item and today July 20 still no evidence of any shipment. Mistakes happen, but failure to follow up with a customer when a mistake is made is inexcusable. I had to beg for help. Never again. My advice is : Run, run away fast from this vendor. read more

Avoid!!! They don't honor their own rewards system that they have setup in place. If they can't honor a simple thing as rewards, imagine what other things they will not honor like warranty. Avoid!!! Shady company. Addition: Parker Davis HVAC does it again. I bought four AC units form them, and what do you think happened? They shorted me two units and they only shipped two of them to me. (s)What a fantastic company.(/s) They can't even count to four. If a company is willing to dox their customers, just imagine what else they are willing to do and how far they are willing to go. Just think about... a company doxing their customers, only at Parker Davis HVAC. If only Parker Davis HVAC would use their energy building a better business for their customers instead of doxing them and fighting with them in the reviews, we all would be much better of. But no, they would rather waste all of their resources, energy and money sticking it to the 'man'... I mean customers. Again, avoid the company and don't even try to put a review anywhere. They will dox you and berate you for having an opinion about their crappy business model. But wait, there is more: The units that I did receive, one of them is incorrect. They all should have been 115v, but they sent me 230v. 7/19 Update: They already took the incorrect unit away, but still have not shipped the replacement. It's been a week now. Next week will a month since I ordered the AC units and they took $3000 but yet no AC unit received. read more