Parks Motors has been an absolute pleasure to work with! The dealership is clean, welcoming, and well-maintained, creating a great experience from the moment you arrive. A special shoutout to Erica in the service department. She is fantastic! Erica was friendly, professional, knowledgeable, and went above and beyond to make sure we were taken care of. It's rare to find someone who combines excellent customer service with genuine care for the customer experience, and she does exactly that. The entire team made the process smooth and stress-free, and it's clear they value their customers. If you're looking for a dealership that treats people right and provides exceptional service, I highly recommend Parks Motors. Thank you, Erica and the Parks Motors team, for such a positive experience! read more

Sold us an SUV that had wheel bearing issues and other things that would have been instantly detectable upon an honest service/inspection. Sold the car knowing this and refused to fix read more

I've never paid $107 for a oil change! Absolutely overpriced def never returning and I only go to Chevy dealers! Wouldn't honor the coupon on their website read more

We will NEVER, NEVER do business with Parks Motors in Augusta again! They sold us a car for our son and claimed it was accident free. Well, 6 months later, someone hit my son's car so we filed with their insurance (Key Insurance sucks, too btw) and guess what they found? IT HAD been in an accident and it was poorly repaired. Parks Motors are liars and cheats. I mean, car dealers are notoriously shady - but this is complete fraud. read more

Just bought a 22 Jeep Gladiator diesel from Andrew Hanser at Parks Jeep in Augusta. Andrew was very helpful and Devin the finance manager was very good as well. read more

Bought. 2014 Camaro from them and absolutely love it. The buy was straight forward as I had done my research on pricing. So when they started with a full price bid and i let them know I knew the real cost they quit messing around and we quickly reached an agreeable price. Brought it back a month later for some warranty work and they took care of as though I was paying. The service and parts folks are friendly and caring although the sales people can be a bit pushy. (Not the ones I dealt with) If you're in the market for a car this place is worth checking out. read more

Overcharged me for replacing headlight bulb after they had over charged me a few minutes before. Took 10 minutes and charged me 150.00 plus 39.00 shop supplies. It was them that messed up the replacement only a couple of months back. read more

They have advertised a Jeep Grand Cherokee. I went to the dealer for a test drive and it turned out they had loaned it to one of the managers. The vehicle was filthy inside and out. I guess I have to ask why advertise a car and then loan it out to your employees so they are never available for a customer to test drive. At least not in a presentable condition that a customer would want to test drive it. I don't think I'll be going back. A complete waste of our time to drive to Augusta for nothing. read more

I signed for $34k and said I'd like to be at a specific payment. Well they "tried" so "hard" and got me almost to my payment went to sign papers and noticed they changed the price of the truck to $35,425 & shorted me $100 on trade in and the warranty they offer as well as GAP insurance has HIDEN FEES!! They gave me poor excuse. A 34k truck they had me out the door around $40,425!!!!! There a scam and the sells manager tried to "make it up" to me and asked if I'd meet him in the middle for the truck when I noticed this all. He asked for $34.5k I said no we agreed and SIGNED for $34k! Long story, but there a scam will lie to u and it was so bad the sells man called me the next day saying he quit and didn't want to be associated with them!!!! I ended up getting the price I wanted after the director came in and made it right. WATCH OUT for the sales manager, hidden fees, and the price of ur trade in!!!!!! read more

I had bought my previous truck from them 3 years ago, the experience was ok. Some things could have been done differently but I was ok with their service. They contacted me to buy it back for a used truck a week ago and wanted to see what they could do for me. I decided I would give them a shot again and boy was I glad I did! This time around I was extremely pleased! They gave me more than what my truck was worth and went out of their way to find the exact one I wanted. I would recommend them as they were very personable and went above and beyond to get me exactly what I wanted! read more

If I could do zero stars I would. Had our truck towed their for diagnostics, they came back with a repair quote for over $10,000, $4800 of that was for the turbocharger that they said was bad, and charged us $180 just to run the diagnostics. Offered a trade in value of $10,000 less than blue book because of the needed repairs. Had it towed to another shop for a second opinion, and the "bad turbo" was actually a clogged valve, they had it fixed an an hour for $60. Furthermore, the 2nd shop told us that the top of the turbo was covered with rocks and mud, and that there was no way anyone even looked at the actual turbo charger. So they got us for $180 and a tow bill...never again. Would not recommend that anyone take a vehicle there to be serviced! read more

Just thought I would write a review to say how my experience was with Parks Motors of Augusta to help you decide if it's worth it to you to go there to purchase a vehicle. Today is Tuesday 5/23/2017 I had been talking with a very nice sales person named Devon whom I have nothing but good things to say. However even as nice as he was can't justify my ever giving them another chance at selling me a car I have purchased 3 vehicles from them over the last 7 years and never once had a problem till now. The management has definitely changed and not for the better last week I started talking with Devon about a Ram 3500 that was for sale. Over the course of the few days we haggled over price and today final agreed to one. Last night we went in to test drive but didn't want to cut Devon out of the deal since he was the one I had been talking to so I waited till today. Devon was not in when we took the test drive however another sales person talked to us about it. I gave Devon the info he required to pull a credit report to speed things up when I came in later tonight. He did so and called me back to say that the report looked good and can go forward with the deal. He then text me about 5:00 pm to say that someone was coming in to look at the truck I called him back to question why they would show it knowing that I was going to be in to buy it. He asked if I was for sure coming in I said yes get the paperwork done be there in 45 minutes leaving now. I got 2 miles from Parks only to get a text stating that it sold. I pulled in to find out they truly sold it out from under me. This is not anyway to treat customers in my opinion. This however is only the beginning of the end of them if this is the way they feel they need to do business. Not however the first strike against them prior to this I had a warranty claim on my 2014 Ram the water pump went out I called they said not a problem yes it's covered under warranty we'll get it picked up and fixed for you. I had already called a wrecker to find out what it would cost to tow it from derby to Parks was told 55.00 called them back to cancel them since Parks said they would take care of it under warranty. It was not drive able pump sized belt burnt up. Told by the service manager that the repair would take 1 full day and I would be able to pick up later in the afternoon 5 days later they finally had it done and tried to charge me over 280.00 dollars 125.00 of that was for the 55.00 tow balance was antifreeze and belt which were damaged due to the bad water pump. Poor customer service in both service department and sales leads me to think that they just don't care about people anymore at all. I guess I would say beware of this place not to sure which direction to send you but this is definitely not a customer friendly place. Were spending a lot of money for these vehicles you should at the very lest be trusted at your word because they sure want you to trust them. Robert Adams read more

BIGGEST SCAM Show room. I was trying to Lease a 2017 Corvette from the dealership. I spoke with Chris the Manager and I was given the lease amount for $1050 via email in black and white. I was advised that I should go ahead and get insurance for the vehicle. I was told that they will fedex the paper to me. I provided them with my personal information my SS # as well. United bank called to confirm the info and approved the lease. I waited for four days but no paper work came. I called and asked for the manager and I spoke to Collins and he promised me that the paper work will go out on Friday. I called on Monday and told them I never received anything. I did not understand the fraud till I spoke to the GM of the Dealership Grant Cover. He advised me that they had sold the car to another person that Saturday morning. While the other two people were telling me something else. I am worried that they might steel my personal credit history. THE DEALERSHIP IS THE BIGGEST SCAM. LOOK OUT DO NOT PROVIDE YOUR INFO TO THESE SCAMMERS. I will be contacting the State consumer affairs dept. to investigate the matter. read more

one week after signing contract they asked for more money sorry a signed contract is a deal then didnt pay off trade in per contract then reported wrong lein hold to state dmv never held up their end of agreement file fals document to ks ag's office rude staff poor service beware buy some where else brand new car had fualty ac unit service manager didnt even want to check in car to have a tech look at he just blew us off and said deal with it i will walk or roll than ever buy a car here again read more

Bought a Chevy Trailblazer from this dealership in '02 when it was under different ownership. Loved the vehicle and drove it for 13 years. Shortly after having the 100,000 mile tune-up done at Parks, we went on a business/vacation trip to Georgia. We drove into a heavy rain, and shortly afterward, noticed the engine was missing and the check engine light was on. We found a dealership to get it checked out, and they said the #5 cylinder was missing, and that the coil for it was corroded. They said in heavy rain, the way the Trailblazer was made, water could come into the engine compartment right on top of the #5 cylinder. They asked if I had recently had it tuned up and I replied yes----they said if the cap is not put back on tightly, it allows this water inside so it will corrode the coil and cause the engine missing. They fixed it for about $350. At 200,000 miles, we had it tuned up again at Parks, then went on a business/vacation trip to the Rock Mtns. We stayed in Denver a few days, then drove in heavy rain on the way to Cheyenne. By the time we got to Cheyenne, the engine was missing and the check engine light was on. I checked a couple of dealerships and found one that would squeeze us in. They also found the #5 cylinder was missing and the coil was corroded. I mentioned what I was told in Georgia about the cap not being put on tight letting moisture in, and they just smiled and didn't say anything. It cost about $400 to fix this time. To me, this seems like too much of a coincidence---either the Parks mechanic doesn't know what he is doing, or he purposely didn't put the cap back on tightly both times, knowing that a heavy rain would cause a problem and that would be more business for them to repair it---only I was out of state both times when the repair needed to be done and they didn't get the return business. I have heard from other people that felt they were ripped off by Parks Service. I was waiting in the lounge one time and the service manager was telling a lady they had to put new parts on the rear end of her car to align the wheels---I didn't know that rear wheels could be aligned, and thought newer cars didn't need it anyway unless severely mistreated. She told me she just came in for an oil change and now her bill was up over $1500. I never have completely trusted Parks due to what other people have told me, but after my experience with the two tune-ups and subsequent needed repairs, I will never take another vehicle to them for any kind of service, nor will I buy anything from them. I loved the Trailblazer, but after 230,000 miles, I felt it was time for something new, so I got a GMC, even though the dealership is several miles further away than Parks. I would not recommend Parks Service to anyone. read more