I have come to this business many times over the years and notice when the college kids go back to school the service takes a nose dive straight down! I just came from there. I waited 20min line. I watched as several vehicles ahead of me got their vehicles vacuumed and noticed the rugs were not being taken out and washed. None of them. I purchased the Imperial package. I expected my rugs to be washed not just vacuumed so I asked if the rug washer was broken. The man closest to me turned to me and said, "What?! What?! Are you questioning my methods on how to do my job?!" I replied, "I was simply asking if the rug washer was broken." He was rude and very upset I asked this question. I said it kindly and honestly. No sarcasm or tone in my voice. Then at the end of my service this is what I'm left with. read more

Parkway Auto Laundry - Car Wash Near Me - Normal, Illinois

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Paint on my suv has been scratched terribly. Unfortunately, there is nothing that can be done but people should know that touchiness automatics are only acceptable to keep paint quality. I regret my decision to try this place. read more

The kids at greenbriar are the best. They go out of their way to make sure my car is spotless. Been going there for a few years and no one cleans it better. would'nt go anywhere else. Annie Otto read more

This place is hit or miss when it comes to completing the services they are supposed to. Paid for the Imperial and ended up with the peasant. Poorest vacuum job if they even vacuumed. Poor job of wiping down dash. Mats not washed at all and no scent. This isn't the first time this has happened at this location. read more

Very poor cleaning services, just horrible. Won't be returning. I asked specifically for the carpets to be washed, they did such a poor job at it that the same stains I showed the guy earlier still remained afterwards. When I asked why he didn't clean it as agreed, they asked for more money to do the job I had already paid them to do. So disappointing read more

These people at this store are 100% different then the staff on Morrissey. Very helpful and everyone is friendly. They do an outstanding job! Had my car washed while this one was closed and was very unhappy. I could have done a better job myself and saved the money. read more

This place's customer service is not what it was 10 years ago. They aren't as friendly and they are much slower than they use to be. They rarely offer you the card that shows what each level of service the car wash offers. There are newer and better car washes in town now. I am going to try out some other places for a while. I have tried all three levels of washes, Experience, Sparkle, and Royale, and have found the best value is actually the cheapest one, the Experience. read more

My family car loves this place! However, because they are not touchless, I won't bring my sports car here. Never had a problem with scratches or anything but I just would prefer to hand wash Little Red. I always get the $20 Royale - worth it! And if you look around a little, they always have some sort of discounts. read more

Really surprised and disappointing to see an apparent manager and two others (vendors?) hanging out and wandering around the public area with no pretense of wearing a mask whatsoever. I'm quite content to take my business elsewhere. read more

A Nissan Rogue is NOT an oversized vehicle and there should not be a $2 charge for such. A Tahoe, a Suburban, hell --- even a Murano I could see. A Rogue is not even as big as a mini van. The vacuum --- didn't even look like they did anything, and the back of my car still had salt on it. For $15 basic wash, errr...sorry, a $17 one for the BS oversized vehicle charge, there should be no spots or anything on that car when it's done. Next time I will save my money and do it myself. read more

DO NOT GO HERE This is the worst cleaning job I've ever had getting a car cleaned. They left big chunks of dirt in the back cargo space and didn't wipe the console at all. If I could give zero stars I would. Their counter staff is almost always rude and the people cleaning the cars don't care. read more

Parkway Auto Laundry - This is clean? - Car Wash Near Me - Normal, Illinois

So bad. I can't believe they stay in business. There was only my car and another in front of me, so they were not busy. There is absolutely no excuse for the poor work from the cleaning crew. 25.00 and your car is not even vacuumed well. They took the weather-tech mats out and squirted them off in about 2 seconds and left them filthy and wet. There were several guys working on it. I wished I had looked at the results before I put in a tip. (Probably why the tip jar is placed before you get your car back.) I will never-ever go back again. There was no one behind me at all. The boys rushed through my car so they could sit on their a----s!!! All of them!!! read more

My experience at Parkway was excellent. I came late on a foggy and rainy Saturday morning. You're probably wondering why I would come while it's raining. You see, we'd just relocated from North Texas, so the interior was in desperate need of a deep-cleaning. The cars run through a soft touch wash, then a wipe down is done by hand, as well as an interior job if you select The Royale or The Experience. The guys here did a fantastic job for only $25. You can't beat that price! If you don't have cash on you, be sure to ask for a tip to be included on your debit-swipe. read more

For the money and personalized service of having someone finish off your car you can't beat Parkway Auto. If you aren't into sweat equity yourself or just want to save time this place is a must in B-N. I got turned onto them from their Dirtiest Car in the Lot promotion at ISU Football games. I went and tried them out and have been using PAL ever since. They have always been friendly and given me great service when I take my car in. Depending how dirty the car is how I usually choose between the packages (Experience, Sparkle, and Royale). read more

First time visit. Car so covered with road salt I thought they'd run it through twice. All attendants were courteous, showed me the price chart, thorough cleaning inside and out. Better by far than I could do myself, even on a warm, sunny day, which today is NOT. read more

Seems their cleaning stuff is good but their service and staff is horrible. They don't do a good job. I purchased their royal and they left towel swivels on my car. Tire dressing they did on three wheels and left one. Rims are still dirty and their marker inside my windshield is not wiped off. I will not go to this place. If you want a quick exterior wash then maybe a good place but their royal wash is not what they say it is. read more

The staff is NOT able to read OR take directions. Asked them to ONLY VACUUM the inside of my car. Even had a sign on each of the seats stating such. But yet, they apparently can NOT read OR they just do what ever the flip they want. NEVER EVER going back to this location. Idiots!! read more

I've waited a while to write a review. In my mind each company gets 3 strikes. Doesn't matter which location I go to I get the same service. Fairly nice attendants at the beginning, then you walk in and the person at the cash register couldn't care less about you. Nor does the person giving you your vehicle back. It's a mediocre wash with terrible service at somewhat of a premium price. You've got the market cornered in town for now. Once crew car wash moves here or decides to franchise, you will take a significant hit. Don't let your employees take their job or your customer for granted. Get a grip on your business. read more

I just went here for the first time and didn't really know the process. Everyone was friendly, answered my questions when I asked if I could get the very back of my SUV vacuumed and any way to get the tons of bugs off my front bumper and windshield. I did "The Royale" which is $20. My car came out clean inside and out and all those caked on bugs were totally gone. Will definitely be back. read more

Staff is nice. Wash prices are fair. Yet for what you pay, you should get a pretty good clean. Upset that I buy the most, or second to most expensive wash, and I still have dirt and smudges on my vehicle. I want to tell the staff, but I don't want it to turn into an issue. In summary, if you need a quick wash and aren't OCD, go to PALS. read more

First time went their and thought I would try them seeing they are closer vs going cross town to my favorite place that I receive a military discount and cost me $5. No Military/Government discounts, interior windows nice and clean. dash wiped, car washed, tires supposedly dressed but looks like they didn't even get washed and no shine on them, rims were not cleaned, definitely NO super wheel cleaner, horrible job on the vacuuming interior as it looked like the front driver/passenger sides and the second row foot area only. Had to go home and do it all over again. door jambs wiped somewhat. Definitely NOT worth the P.A.L. Royale $20 I paid for and there is no website for them as you receive an error when trying to go to their site to complain. Wish I could add the pictures I took to show. Pass and thank you, but no thank you Semper fi, read more

Loved the service and the car came out looking dang near new. Friendly staff. Will go back often

When I first began using this carwash earlier this year it was great. Lately they are much less motivated. Every time I go I have to have them clean the bugs, vacuum the sides of the seats, or wipe down the door edges. They used to put scents in the car but have not done that for a while. I don't mind the price but I expect a clean car when I'm done. read more

My experience was mediocre. I got the most expensive wash and everything was done fine except the dash - which is kind of an important thing to miss. I could run my finger over any part of it and see a clean line through the dust so I know it was never touched. Customer service was cordial but certainly not friendly. I have no desire to go back. read more

I enjoyed my first experience here so much that I signed up for the monthly pass! This time of year, it's worth it! My car is black, but it's been gray for the last month because of all the snow & salt! It looks fantastic, & they were all so helpful!!! Gordell, or Cordell, even helped me get some gunk off my monitor that I haven't been able to get off for months!!! This will be my go to place from now on! P.S. The Royal package is only like $20, & it's so worth it! read more

My 2 stars for Parkway Auto laundry are because of the following. When you buy the top package the Royale you expect some sort of finished product. However when I got back in my car potions of the inside had not been wiped down, the foot sides on my door had not been wiped clean, the rearview mirror had not been cleaned but was all screwed up, my seat had been adjusted to fit the driver for the 15 feet that he drove it. For a $20 car wash and then expected tip prior to getting in, this is not the place for me to go. The only thing that was good, was the floor, probably because I tipped guy $5 doing the vacuuming to do an extra special job.. Which is at the very beginning of the carwash. read more

You will get a great value here and the owner really takes pride in their work. The staff is very polite and they care about your car. You can also have them do custom detailing if you schedule. This is the nicest car wash in Bloomington-Normal. read more

Parkway auto laundry would get a "zero" star from me if it was possible. This is the 2nd time I went there and both were completely wasted money. I thought perhaps the first time was a fluke based on the other reviews so I went back out of desperation to get the salt off my new Sienna. My vehicle is only 3 weeks old but it was filthy with salt on the exterior and full of crumbs from a bag of pretzels that was accidentally dumped upside down. Regardless, it wasn't too bad inside. THEY DID NOT VACUUM the inside of my car. I pulled up several minutes after the 7 series BMW next to me yet my car was in the wash first. They also took advantage that it was a minivan and charged me for an oversized vehicle despite the fact that I only told them to do the main passenger areas since it no one has ever sat in the back and the cargo area was full. To top off the major rip off, the snarky, baggy pants kid snarled at me when I asked him to go back and dry the door frames. He looked at me like I had horns on my head. I reminded him that it's negative 2 outside and if he didn't dry it my doors would freeze shut. I could not believe the nasty snarl he gave! Seriously, don't waste your money. Go across the street to the Circle K on landmark and Fort Jesse and go through the automatic wash. You'll save yourself time, money and frustration. read more

Worst place to get your car wash. You go anytime, when they are busy or no cars, it never get cleaned right. I'm 99% sure they never do good work. I went there because of the winter time and cold. Sick of their service. Only good part is, young kids on jobs at this place. read more

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Quality job on the cars every time. Employees are well trained and the owner jumps right in with them to ensure quality and service is consistently maintained at the high level they seek to achieve every time. More importantly, you can trust them. That seems to be a rare commodity these days. When my rear wiper blade was damaged by a worker, Greg went to great lengths to replace it and install it. Included cutting off the old one that had corroded onto the shaft. Don't hesitate to trust this company to do good work and take good care of you! read more

I used to love having my car cleaned up here. We waited over 15 minutes in line to tell the guy what kind of cleaning we wanted. When our car was done there was fuzzy stuff all over the dash, the carpet in the rear seat didn't look vacuumed, and there was still dirt on the repair bumper. We will be looking for a different place to get our washed. read more

I've gone here for years. The last 2 times I've gone I've been extremely disappointed. I remember when your car came out almost spotless. The last 2 times the inside of my windows were barely cleaned. You could see exactly where they wiped the towel. So many streaks on all windows. The front bumper....what a joke. They didn't even attempt to clean the bugs off. Will be looking for a new place to go. read more

Awful. Do not support this business! We took our Jeep Liberty there today. One of their scrubbers got snagged on our license plate. It broke the license plate holder and bent the plate in half. The owner saw it happen and attempted to use his knee to bend the plate back in place. He thought we didn't notice it and wasn't about to let us know. When they said our vehicle was ready, we saw that the plate was still badly bent and the plate holder now hanging off. When we asked to speak to a manager, the owner who tried to fix it with his knee, came our and looked at it like it was no big deal. He said, "well what do you want me to do about it?". I explained that we just paid nearly $20 and our car was damaged. He didn't care at all. He did not offer to make it right in any way. He was actually very rude. We will never be back. I would prefer paying one of our neighbor kids to wash our car. At least then we can trust that if something were to get broken, they would at least be honest enough to tell us. I would give this business zero stars if possible. read more

I have been here about 7 or 8 times. I have not been impressed. They never do a thorough job. I have to clean the interior myself afterwards. They really need to step it up. I will drive a few miles to a better car wash. read more

Had my SUV interior detail done just the other day. They did a fantastic job - missed nothing - and the price was very reasonable. I will use PAL for detailing every time! read more

My car leaves buggy every time. I have a smaller white car and every time I have left from this place there are still bugs on the mirrors and on the lower part of my car. For the money spent to have someone else to wash the car is a bit ridiculous when they don't even get the outside clean. read more

You guys have allowed the lack of competition in the B/N area to make you lazy and complacent. My list of complaints about you is long, but the one that burns me the most is charging me $2 extra for a KIA SOUL because it is an "oversize vehicle." Shut up. You charged me this and you didn't even vacuum out the back compartment! I've also had to remind you on several occasions that I got the Royale car wash and you need to treat the tires. One time I thought you remembered, but when I got home I had to do the 4th wheel myself because you only did 3 of the 4. If I wasn't relocating I would seriously consider opening a full service car wash here and eat your business alive. read more

This place is totally NOT worth the money! The rarely vacuum the floor mats especially if they're rubber mats. A simple wipe down is expected on a rubber mat. While they do wipe down the inside of the vehicle don't expect your seat, mirrors or any of your belongings to remain where you left them. Lastly, despite specifically asking on many occasions they continually neglect to wipe down the rims. This place is ok if you have a very dirty car but I highly recommend you not take your newer car there as they have a habit of giving in back with the interior in worse condition than when you dropped it off. I would suggest looking at one of the actual detail shops in town. Despite costing $50 vs PALS $22 you will truly have a clean car from the detail shops! read more

My car has a bike rack at the rear. I have never taken it off for the past 2 years and still doing car washes with the rack on. I have done car washes at parkway auto as well and knew that this bike rack doesnt get tangled or cause troubles with parkway wash system. And this day i went for a wash and the attendant right away told to either remove the bike rack or leave. (my rack has a lock system and i didnt have the key in hand to remove). No assurances or even promises were cared by him. Just stood his ground and i just had to leave unwashed. The last thing wanted after a long day is to fight to just get a car washed and pay for it on top!! A frustrating experience and a who-cares-it service, i don't think i will be a customer for them again. One less customer never going to be an issue for them. But definitely not going to recommend them to anyone. read more

just left the car wash about 1 hour ago on 12-29-13. terrible they didnt even vacuum my car and i paid for the smell to be put in vanilla, guess what no smell. i paid 22.00 for absolutely nothing. i will never go here and neither will my family. read more