My parents are both disabled and in wheelchairs. I took there mobility van to Parkway to have the…read moreheated passenger seat repaired. They had it 1-1/2 days, charged them over $300.00 and said they couldn't fix it. I took the van to Mobility Works in Akron for the routine service, told them the issue, and they had it fixed during the time the routine servicing was being done. $89!!! When I told them about my experience at Parkway, I was told they probably didn't want to take the seat out because as soon as they took the seat out they were about to see the loose connection and fixed it. We went back to Parkway and told them what happened and asked if they could refund at least some of the amount we paid due to the incompetence and the said NO. Shameful!!! Two elderly disabled customers on a very limited income. WE WILL NEVER BE BACK!

Moved to the area and these folks are plesent to work with. That was 6 mo ago. In the last month…read moreit's been hell. 2 power stearing pumps for my 2017 wrangler. Not he dealers fault. However ever to get the second pump installed I had to contact Chrysler customer support. Dealership service would not return multiple calls to schedule part install. I had to call Chrysler customer support again!! They got service schedule appointment. As far as service treated me it was hello took my key. Then it's ready, goodbye. Not any conversation about the vehicle. Not that I wanted to talk to these people at that point. Extremely dismissive. I will never recommend this dealership again.

Sales process was great. easiest purchase ever. Price online was exactly what it was when we…read morearrived.

I wish I could leave a 0 star review…read more I am a single mother who bought a 12K used vehicle, cash and warranty out the door. From day one I had issues with this car. From August to November I have been in that dealership at LEAST 16 times for repairs. Half the time, when I picked it up, I couldn't even leave the parking lot without having to turn around and have them fix something else. The mechanics here have no idea what they're doing. They "fix" something and it breaks again immediately. From a turbo blowing, to heat going out, coolant line blowing off and dumping oil- every single thing has needed fixed 1, 2 and sometimes 3 times. On top of what the warranty covered, I've dropped 3K on repairs in 3 months. This car has been in the shop more than I've been able to drive it. I talked to the salesperson who sold me the car and he looked me in the face and said "you're f*cked". I left in tears. The general manager treated me like a waste of time. They were completely not interested in helping whatsoever. I spent countless hours in their lobby and missed so much work just trying to get this car to be drivable. I even paid outside sources to work on things they couldn't fix. This was a miserable experience. I was MORE than patient and continued to give them the benefit of the doubt. As a previous business owner, I thing long and hard before leaving a bad review.but parkway Nissan deserves one. Thumbs way way down. I've never been more disappointed in a business in my entire life. Whether the car was 12K or 112K, you should care about your customers. Parkway Nissan does not. Do not go there.

My experiences with this dealership have been confusing - specifically with Mike Parker. Shane…read moreSunderline was unable to facilitate a remote sale, but that seems like a communication issue. If you have any issues with this dealership that escalate to the level mine did, please report them to Honda customer service at 1-800-999-1009 and have a case opened. Quick version. I would personally avoid the Honda Certified Pre-Owned (CPO) 2022 Honda Accord Hybrid Sport ( VIN 1HGCV3F2XNA046155 ) for sale. The tire tread of the rear tires - as measured with the dealer's own tool in front of dealer representative Mike Parker - was under the 5/32" tread depth required to meet Honda CPO used status. The dealer representative (Mike Parker) did not offer to fix this problem after being notified of it, did not offer to talk to service about this issue, and did not offer to report this to his sales manager. Extended version. I initially communicated back and forth with Shane Sunderline. I asked for documentation from an official company email before transferring money, and it was not provided. He sent me a buyer's order via text message with numbers - a good start. He then gave me their wire transfer information to send nearly $29,000 via wire transfer. I requested documentation to be sent from an official company email. I even offered to Zoom. Shane said they don't do electronic signatures. He communicated they also do $1,000, non-refundable deposits. I asked what happens if the vehicle isn't in the condition listed - "It is non refundable so we would take a deposit down on the vehicle if your 100% certain that your interested". I asked if there is anything in writing for this. I did not receive a clear "yes." I received an explanation that they would mark the car as sold and I would come in and do the paperwork in person. I called in to discuss documentation with a finance person (Alicia) who understood my concerns. After their finance person offered to work on sending me something official, Mike found out about this, texted me, and that it was better if I came in person. It appeared he put a stop to the actions of the finance manager. He said I was concerned about "wiring a deposit without a receipt," which is not accurate. He offered to take my payment over the phone by credit card - still without any documentation from an official dealer email address. A screenshot from a number that comes up as a "robocall" when searched on Google doesn't inspired confidence. I felt that Shane was trying to do the right thing, but if they have an Internet sales team, that those folks should have handled this instead. I drove 3.5 hours from the Cincinnati area to Dover and called Parkway Honda to arrange an appointment. I reached Sarah Kerr from the Internet sales team on the phone, and she arranged a test drive with Mike Parker. Sarah was professional and understood my frustration. Mike was professional until I measured the tread depth on the vehicle, which was below the required 5/32"+ on the rear tires that is required to achieve a Honda CPO classification. I measured the tread depth of the tires in front of him with a tire tread depth tool that he provided me. I asked what he would do to rectify this situation. He replied that it was certified, and then refused to let me take home the numbers he had drawn up on paper. He did not offer to fix the issue. He did no offer to notify his service team of the problem with the tread depth. He did not offer to notify his sales manager of the problem. This is not how Honda dealerships are run. If there is a problem with a Honda CPO vehicle and it is brought to the attention of a dealer representative, that representative is would typically work with management to rectify the situation. The fact that the tread was below the minimum - verified in front of a dealer representative - and Mike simply claimed it was certified, indicates serious deficiencies in customer service.

Avoid at all costs - this "shop" has no problem taking advantage and outright scamming their…read morecustomers. Ordered tires for my wife's car from Tire Rack and selected Dover Honda from the list of available dealers registered with Tire Rack as they had the lowest labor charge at $92, yet as you can probably guess once my wife arrived the cost magically went up to $120. After it was pointed out that this was incorrect and the original the email with the original price was shown all of a sudden the charge went back to the original quote. Who knows how many others they have successfully scammed like this. The issues didn't end there though - while working on the car they sheared one of the studs clean off. They did not communicate anything to my wife while she was in the waiting room that they broke our car, and I only noticed once she got back home. When I called the dealer the manager claimed that the stud was fine and they were able to reattach - Once I informed him that no the stud was ripped clean off with only a few viable threads past the wheel the story changed. Now if we wanted it fixed they would be happy to do it, but only if we paid for the part & labor to fix the mess they made. They also claimed that they had no choice but to break it - maybe next time use proper torque specs instead of using your impact at max settings just a thought. Very unserious operation they are running over there just go to Flynn's if you need a tire changed.

Can't speak to the sales department as they didn't have the car we were looking for, but the…read moreservice department is pretty decent to deal with. They don't look to nickel and dime you like some other area dealerships.

This dealership is a scam! Stay away! They run an Experian vehicle report and not a CarFax. Ask for…read moreCarFax! their report showed no accidents on the vehicle. I asked for all of the service records which they provided. There was no indication of an accident. purchased the vehicle and after a week or so i noticed the bumper was not aligned properly (did not see it originally) Ran a CarFax and sure enough the vehicle was involved in accident. Come to find out the vehicle was repaired at the Ferris Toyota body shop when the vehicle was traded in. This was 3 weeks before I purchased. The salesman was confronted and misled me. He said he would advised the general manager. well its been 2 weeks and no call back. I will be taking legal action. Also the salesman tried to due a bait and switch. Advised me that there was only 1 key FOB. Maybe sign a promise note that they would provide me with another one $400 value. after we signed and were about to take the vehicle home he miraculously found the other FOB! SCAM!

Jan 2019, I bought a 2015 a Ford Explorer. There was to be work done to it and it was never done…read more There was a shaking in the front and after a month they finally got it and just slapped a new tire on it. Didn't fix the problem. Jake the salesman said he'd get it back in to service. Never done. So, I had to replace my brakes, rotors and have it aligned myself. Next, there was chips all over the hood. I was assured it would be fixed. I agreed and told Jake, I want it done correctly. Sanded down and repainted. Again, he said no problem. I get it back and they put a black strip over the chips, similar to a rhino liner for a ruck bed. Also, there was a piece missing that holds the part closed where the jack goes in the trunk. He said he would order it from Ford. Never got that fixed. It is still taped. I was also assured I would get the unlock code for the outside of my door. I can't even get it to work. Lastly, my car has been stuck on the My Key setting where I can't go over a certain speed, my radio won't play unless my seatbelt is fastened and the radio won't play at full volume, only half. After multiple phone calls with Jake my problems were never addressed. Finally I call and spoke with the sales manager. He said he couldn't do anything because it wasn't written down and Jake no longer worked there. He asked for a picture of the missing piece in the trunk so he can see what he can do. I texted him a picture and have never heard back. I would NEVER recommend Ferris and will not be purchasing another vehicle from them! I am highly dissatisfied and will let everyone know about my horrible experience. For being a locally owned company you would think, they would take a little more pride in what they do.

I brought my car in to have the heating/cooling unit programmed/calibrated because my heat hasn't…read moreworked since I bought the car July 2021. I paid $115 for the unit to be programmed/calibrated and the heat worked for 4 minutes as I drove away and then stopped working. I turned around and went back to the dealership and was told I would need to pay for a new diagnostic appointment and was offered no help or any reimbursement of any kind. This isn't the first issue I've had with Ferris. This was my first purchase of a car and I've had nothing but issues with the vehicle. I would sell the car if I could but I'd never feel comfortable selling the car to someone knowing all the issues it has.