Great people behind the counter, speedy service. They used to make a compound Rx for my cat (which…read moretakes extra time due to them having to make it) when he needed it and it was always ready well-ahead of the scheduled date.

Very customer oriented worked with me to ship to whatever's location worked for me. Personal live…read moreservice- so nice for a change!

My mother purchased a Zoomer chair from here a year ago when I was in town so I picked it up for…read moreher. She wasn't able to get the chair to work and so it sat for a year. We thought something was wrong with it. On my next visit to Charlottesville I brought the chair back to the store on my way out of town but they had just closed about 10 minutes earlier. I waved my arms and got Stephanie's attention. She came, opened the door, and heard the issue despite the fact that she was due elsewhere. It turned out that the problem was easy to solve--we probably could have done it ourselves. But I was blown away that she opened the door and helped me when she was under zero obligation to do so. This was above and beyond to me, especially as a New York City transplant. Thank you a million!

Promised a product they did not have: We were on vacation at…read moreLake Anna. The bathroom adaptations at our rental house were not working out for my husband. I identified a raised seat that had worked for him in the past. I called the store with the specific manufacturer and style that I was looking for. John assured me that they had it in stock. After driving an hour, when I arrived at the store they did NOT have the product. What they offered me was a totally different brand that did not address his needs. Essentially it was what we already had! Wasted hours of my precious vacation time. So frustrating!

Cute store. I checked in there for Christmas shopping, as I have done for quite a few years now,…read moreand I noticed the substantial amount of AI-generated art on stickers and book covers, which was really disheartening. If you care about that, please shop somewhere else, for what it's worth.

This little shop is adorable! It's situated in a bland shopping center in Charlottesville and is…read moredefinitely a hidden gem. The lady running the store was sweet and welcoming too. They have all sorts of Virginia-styled knick knacks, coasters, mugs, peanuts, etc. I purchased a sturdy tote bag and a super cute coffee mug. Great place for gifts and such.

Epic fail! Truly incompetent ! I don't like dealing with them ! I order glasses 31 December !…read moreDelivery date was 13 January ! It's 24 January . I order the glasses at pan top ! They guarantee me that the glasses would be at the barracks road location The were not ! Excruciating ! I work out of town so it's difficult for me to get to the office in pan tops ! Please go somewhere else and spare you the headache !

I chose the Pantops (Peter Jefferson Pkwy) office after discovering that it was much closer to…read morewhere I live. I had already visited other MyEyeDr offices to shop and compare, as I was looking to get a backup pair of prescription sunglasses. I found most of the other offices far more customer-friendly than this one. With the exception of Avory, who was most impressive in her courtesy, professionalism and superb customer service skills, I found the front staff lacking in their approach to customer service. Unfortunately, I did not have an opportunity to work with Avory. However, I continually observed her performance with other customers while I was working with Rashonda. Avory genuinely seemed happy to be working there and always verbally welcomed guests as they entered the office. Other staff appeared to have a perfunctory "just going through the motions" attitude about their work. I am rating this office three stars, rather than only two stars, because everyone seemed to be technically competent in their trade. Thus, if you care only about technical proficiency, then this office is fine. But if you're like me and you want not only technical competence from your eye doctor experience, but a friendly, engaging interaction where you feel welcomed and glad you came, then I don't think the Pantops (Jefferson Parkwy) office is your best option. If you are lucky to work with Avory, then you should walk away feeling very pleased with your experience. Otherwise, with the other front staff, I recommend looking elsewhere. I certainly plan to choose another MyEyeDr office after I pick up my current pair of sunglasses soon! Thank you, Avory, for setting a good role-modeling example for your colleagues. I hope they will heed your example of stellar, professional and friendly customer service!

Really wonderful experience with this location! The optometrist I saw to update my prescription was…read morefabulous and talked me through my vision changes in a polite succinct and helpful manner. He was very nice. Charlotte helped me purchase frames and new lenses and helped set up an appointment for me to try contacts. She was totally fabulous, extremely helpful and very nice. I can't say enough how wonderful their staff is! I have been a long time customer of visionworks on barracks and think they also have great customer service but my eye dr really went above and beyond and I think I'll be coming back for my glasses in the future. Thank you!!

Worst customer service experience I've had in a long time. I have been trying to get a credit for…read morean overcharge since October. I called in and was told, yes, you were over billed, I'll take care of it. I'll call you in a couple of weeks. No phone call. I waited a few weeks and in November called the office. Spoke to a different person. She assured me she would take care of it and would call me back at the end of the week. No call back. I waited a few days and called. I was told, sorry, I'll check and get back to you at the end of the week. No call back. I waited again and then called in. Now it's December. I was told it's our busiest time, I can't help you now. Call back in January. I called. I was told I would get a call back by Friday. No call back. I waited and called the following week. I called again and was told I have more than a hundred billing problems I have to take care of. (100 billing problems in a small area seems like a lot and doesn't say much for their billing system) She told me she'd send another ticket in, accounting told her they were looking into it. I was not happy about this. I'm not sure what needed looking into beyond I overpaid and was due a refund. Ok, she said, I'll see if I can get it expedited. (I don't think waiting for a refund from October to January counts as expediting.) She told me she or someone from accounting would call me back that day or the next day. No one did. I feel as though people just push the problem into the future either hoping I'll get tired of asking about it or someone else will take care of it. I don't think My Eye Doctor wants customers. Looking at other reviews all the problems seem to stem from the office staff. This is too bad as the doctors are generally good. I have been a patient here since before the practice was bought out. Things have steadily gone down hill since then. I have had some concerns in the past, but I ignored them. This, however, is a bridge too far. The most unresponsive "customer service" I have ever seen. The primary concern here seems to be selling glasses. If that's all you want to do, they're helpful. Every other concern, question gets ignored. Not acceptable. I guess from now on it will be Not My Eye Doctor.

This was a very friendly place that was super accepting to someone getting back into running. They…read morehave a great variety of shoes, and if you're unsure like I was they will literally watch you run with genuine knowledge of running mechanics and then they will give you a selection of shoes based on what they see if they see anything concerning about your stride.

I went to the store yesterday because I was having so much trouble with plantar fasciitis. Jessie…read morehelped me for almost an hour. He patiently picked out shoes that are known to support the foot and protect one from developing PF. He watched me walk with each pain of shoes. I left with a pair of shoes I think will make such a difference with this problem. I have been going here for years because of the attentive, kind and knowledgeable staff. They stand by their products and offer such an individual experience. Wonderful history of caring for people in the best possible way.

Pro Camera is a bit of an unconventional camera/photo store because it's really a small retail…read morestorefront, behind which the main business is focused on camera repair. In the retail part you can buy a small to medium selection of film/digital cameras and supplies, but it's not the place to go for rack after rack of all the latest brands and models. They do have current offerings from a selection of digital brands for which they are dealers, but it's not huge. For film photographers like myself, again, they have a decent selection of film in various formats, but it's not as extensive as you'll find in larger stores. I try to buy my film from them when I can, because their pricing is the same as I can get anywhere and I want to support the small businesses that film photography absolutely depends on. The biggest threat to film photography's survival is the giant online retailers. Beyond the somewhat limited modern digital camera/lens selection, Pro Camera is one of the very few places you can buy expertly serviced film-era equipment or get your own properly serviced. I see on some of the other reviews people are complaining about pricing; well, in this area, you truly do get what you pay for. If you want a cheap film camera, go ahead and eBay it, but if you want a camera that will work properly and perform to factory specification for any length of time, the equipment at Pro Camera is a very smart investment. All the film cameras on their shelves in-store are expertly serviced, tested with very specialized instruments, and film-tested. In most film camera stores, little has been done other than a wipe-down and wind-and-click testing. Rarely does any store do professional testing with dedicated instrumentation; film-testing is pretty much unheard-of. Pro Camera is exceptional in this regard. By the way, the selection on their website is much smaller than in-store. I don't know why; I think it would be smart of them to offer all their gear for online purchase, but that's just me. The team behind the scenes at Pro Camera are world-class at servicing film cameras; it is rapidly becoming harder to find anyone even somewhat competent at this, and that makes it all the more extraordinary that they are playing a long-game and actually investing in expanding the number of technicians they have. I do camera repair myself and, as most camera repair technicians have done, I have sent my own equipment to a variety of others for repair. There's literally no one better than Pro Camera. And this brings me to my next point, the wait to get a camera serviced can be very long. That is a testament to how highly regarded Pro Camera's repair service is, among those who know the industry. So be prepared to pay what it's worth, and wait for it to take the time it's going to take, but getting it done right is worth it.

I want to support a local shop but with the prices and selection honestly you're better just…read moreordering stuff online.

Refill is a nice concept but not for people looking to save money…read more I love the idea of this store but if you're thinking that you can save some $ by refilling your big plastic laundry detergent, hand soap, shampoo or vinegar jugs here instead of getting new ones, you'd be wrong. I would love nothing more than to reuse my Costco sized containers of dish soap and laundry pods, if it's in the same ballpark of what I pay at the store. Sadly, it is not even close. They really have a nice variety of items but you're paying luxury prices for basic household cleaners, soaps and lotions. Vinegar is 15¢/oz at Refill, compared to 3¢/oz at Walmart! Off brand laundry pods are $32 for 100! Epsom salts are 16¢/oz at Refill, compared to about 2¢/oz at Costco! This is a novelty store that caters to people who want to feel good about paying more for their household cleaners, not meant for us regular folks trying to do a good deed while also being economical.

I absolutely love Refill Renew! It's my favorite place to find local products and alternatives to…read moremy big box store brands. The face care products section has to be my favorite in the whole store. The staff are super helpful too if you ever have any question or issues!