Jefferson pharmacy is the best pharmacy I've had. They are very efficient and the staff is really…read morekind. My medications are also filled very quickly and they always have them in stock. You can use their app to refill items and it makes it easier to keep track of it all. They have a good selection in the over the counter section as well. The shop inside also is really nice and has something for everyone. They keep up with trending items and you'll always find something you like. It's an awesome place to buy a gift. The merchandise ranges from toys, snacks, home decor, clothes, jewelry, plant pots, and much more.

Jefferson Pharmacy is absolutely amazing. Prescriptions are filled promptly and their pharmacy…read morepersonnel are fabulous and friendly.

I decided I would try and support a local business, but I have to say I won't be back. While the…read moreactual care provided was fine, the optometrist failed to communicate clearly, which led to a misunderstanding over the billing, and then the office manager didn't respond until I finally walked in the front door after 5 phone calls. Even then the billing was not resolved to my satisfaction.

Rosinsky and Franklin are good doctors…read more They know what they are doing, have friendly bed side manners, and diagnose accurately. The only con is I live in Charlottesville, and find getting out there for a contaxts lens exam (40 min roundtrip on just the driving) with a follow up to check the contacts (again, another 4p just on the drive) is too much for a busy mom and business owner. And, i got my eyes dilated, and after 2 years of being a patient they HAD to sign a new waiver that said exaxtly what the old thjng said - payment due, right to privacy - but with dilated eyes you couldnt read anything. After repeating this 3 times to the receptionist she read it it to me (which took 10 min). It could have waited. That was Michelle - she needs a course in the customer experience. The 5 star is for everyone else. I had to schedule up a 10 min follow up appointment for the contact lens check up, and its 2 weeks our or 3 weeks. Thats just frustrating. My eyes are healthy. Just give me my dang contacts. ****update****When i expressed my discontent with the wait time as a long time client, they squeezed me in before a plane trip, which is cool. I spoke with Kelly in the reception who helped make that happen - that woman is a good addition to the office.

Epic fail! Truly incompetent ! I don't like dealing with them ! I order glasses 31 December !…read moreDelivery date was 13 January ! It's 24 January . I order the glasses at pan top ! They guarantee me that the glasses would be at the barracks road location The were not ! Excruciating ! I work out of town so it's difficult for me to get to the office in pan tops ! Please go somewhere else and spare you the headache !

I chose the Pantops (Peter Jefferson Pkwy) office after discovering that it was much closer to…read morewhere I live. I had already visited other MyEyeDr offices to shop and compare, as I was looking to get a backup pair of prescription sunglasses. I found most of the other offices far more customer-friendly than this one. With the exception of Avory, who was most impressive in her courtesy, professionalism and superb customer service skills, I found the front staff lacking in their approach to customer service. Unfortunately, I did not have an opportunity to work with Avory. However, I continually observed her performance with other customers while I was working with Rashonda. Avory genuinely seemed happy to be working there and always verbally welcomed guests as they entered the office. Other staff appeared to have a perfunctory "just going through the motions" attitude about their work. I am rating this office three stars, rather than only two stars, because everyone seemed to be technically competent in their trade. Thus, if you care only about technical proficiency, then this office is fine. But if you're like me and you want not only technical competence from your eye doctor experience, but a friendly, engaging interaction where you feel welcomed and glad you came, then I don't think the Pantops (Jefferson Parkwy) office is your best option. If you are lucky to work with Avory, then you should walk away feeling very pleased with your experience. Otherwise, with the other front staff, I recommend looking elsewhere. I certainly plan to choose another MyEyeDr office after I pick up my current pair of sunglasses soon! Thank you, Avory, for setting a good role-modeling example for your colleagues. I hope they will heed your example of stellar, professional and friendly customer service!

Great experience and I highly recommend. Easy online scheduling. Thorough optometrist and…read moreprofessional staff.

The optometrist was excellent and the staff was nice. Unfortunately, in my case, I waited two weeks…read morebefore I received my glasses. When I received the glasses there was no tint in them. From looking at my online status, it appears that my glasses were ordered a week after my eye exam. MyEyeDr re-ordered my tinted lenses, which also kept being delayed. As of today, I have still not received them. I also received no updates from MyEyeDr. I had to either call or go into the store for updates. In the meantime, I ordered another pair of glasses and lenses online, and received numerous updates from the online store. The glasses from the online store arrived in 10 days and were much less expensive and of equal or better quality. I would not buy glasses from MyEyeDr again, but I would see their optometrist.

Really wonderful experience with this location! The optometrist I saw to update my prescription was…read morefabulous and talked me through my vision changes in a polite succinct and helpful manner. He was very nice. Charlotte helped me purchase frames and new lenses and helped set up an appointment for me to try contacts. She was totally fabulous, extremely helpful and very nice. I can't say enough how wonderful their staff is! I have been a long time customer of visionworks on barracks and think they also have great customer service but my eye dr really went above and beyond and I think I'll be coming back for my glasses in the future. Thank you!!

Worst customer service experience I've had in a long time. I have been trying to get a credit for…read morean overcharge since October. I called in and was told, yes, you were over billed, I'll take care of it. I'll call you in a couple of weeks. No phone call. I waited a few weeks and in November called the office. Spoke to a different person. She assured me she would take care of it and would call me back at the end of the week. No call back. I waited a few days and called. I was told, sorry, I'll check and get back to you at the end of the week. No call back. I waited again and then called in. Now it's December. I was told it's our busiest time, I can't help you now. Call back in January. I called. I was told I would get a call back by Friday. No call back. I waited and called the following week. I called again and was told I have more than a hundred billing problems I have to take care of. (100 billing problems in a small area seems like a lot and doesn't say much for their billing system) She told me she'd send another ticket in, accounting told her they were looking into it. I was not happy about this. I'm not sure what needed looking into beyond I overpaid and was due a refund. Ok, she said, I'll see if I can get it expedited. (I don't think waiting for a refund from October to January counts as expediting.) She told me she or someone from accounting would call me back that day or the next day. No one did. I feel as though people just push the problem into the future either hoping I'll get tired of asking about it or someone else will take care of it. I don't think My Eye Doctor wants customers. Looking at other reviews all the problems seem to stem from the office staff. This is too bad as the doctors are generally good. I have been a patient here since before the practice was bought out. Things have steadily gone down hill since then. I have had some concerns in the past, but I ignored them. This, however, is a bridge too far. The most unresponsive "customer service" I have ever seen. The primary concern here seems to be selling glasses. If that's all you want to do, they're helpful. Every other concern, question gets ignored. Not acceptable. I guess from now on it will be Not My Eye Doctor.

We have always received very personalized service from this business. Both my husband and I have…read morepurchased several pairs of glasses here. If there is a problem, they work with you until you have glasses that work for you.

Had an eye exam, both the tech and doctor (Huntzberry) were friendly and attentive. Huntzberry…read morereally listened to my concerns and reviewed my eyes with them in mind. Very transparent and communicative, which I always really appreciate from a dr!

Refill is a nice concept but not for people looking to save money…read more I love the idea of this store but if you're thinking that you can save some $ by refilling your big plastic laundry detergent, hand soap, shampoo or vinegar jugs here instead of getting new ones, you'd be wrong. I would love nothing more than to reuse my Costco sized containers of dish soap and laundry pods, if it's in the same ballpark of what I pay at the store. Sadly, it is not even close. They really have a nice variety of items but you're paying luxury prices for basic household cleaners, soaps and lotions. Vinegar is 15¢/oz at Refill, compared to 3¢/oz at Walmart! Off brand laundry pods are $32 for 100! Epsom salts are 16¢/oz at Refill, compared to about 2¢/oz at Costco! This is a novelty store that caters to people who want to feel good about paying more for their household cleaners, not meant for us regular folks trying to do a good deed while also being economical.

I absolutely love Refill Renew! It's my favorite place to find local products and alternatives to…read moremy big box store brands. The face care products section has to be my favorite in the whole store. The staff are super helpful too if you ever have any question or issues!

I see Dr. Adam here, and he is outstanding. The entire practice is very thorough and efficient…read more The office is also current with technology. They even send you text message appointment reminders.

We like the other docs and staff, but we will not see Dr. Adam again. Once was enough. Sadly, the…read moreother docs won't go to the Pantops location any more. Oh well, moving on.