Very rude and curt employees. I looked at the website to see…read morewhat documents I was required to bring with me. The black woman with the long off colored wig waited on me twice in one day. She wants power over you and doesn't care how many times you must return,! She doesn't care about serving customers and gives them misinformation so they have to return another time or day! I brought all the correct documents and she was forced to look it up finally! Go to Bedford, even if it's a longer drive. They are so professional there and don't mislead you.

I was at the BMV today on Taylor Rd in Cleveland Heights. I waited less than 5 minutes the ladies…read morewere very helpful and got me in and out. There were about 5 ladies who were working in the BMV and they were all pleasant and professional. I would definitely recommend this BMV based on the service I received today.

I'm from another state (Maryland) and very familiar with licensing there. So I was delighted with…read moreour well-organized and professional experience at the Parma Heights Bureau. We were in and out in lets than 30 minutes with new title in hand.

My parents came here to get my dad's id which was expired replaced with a new one. They came to…read morethis location and was told more info was needed since my dad was from Puerto Rico. My parents came in with his birth certificate and paper from the IRS and was told that the paper from the IRS was invalid. Since when is the government letter considered invalid. The old man there was the worst person ever and even racist towards my parents and we will not be coming here again. My parents are the nicest people you'll meet but you're gonna hear them when they are blatantly being treated rudely. I have something for the old man that thought he could treat my parents like that. I left it in the photo

I love going to this location for the stickers for my car…read more They have a fast lane and I'm in and out in 5 minutes. The staff is very friendly.

Was just at this location recently and still rate 5 stars. Staff friendly and Very efficient as…read morewell as knowledgeable. Been going there for years and highly recommend. Thank you.

Efficient office, needed a memorandum title, check plates were transferred and to renew my…read moreregistration. Was able to do all of that in under 15 minutes. They should keep the title and BMV together that was so much more efficient than trying to find time to go to both.

Went to the North Olmsted OH BMV today to renew 2 diver's licenses and had the good fortune of…read moredealing with Madelyne. She was both knowledgeable and efficient and very patient with us golden agers. She made our experience so easy and pleasurable. A BIG THANK YOU to her and to the BMV for hiring such an efficient person.

Quickest I've ever been out of a bmv!! Helpful quick friendly service. I went to three bmvs before…read morethat were completely packed

The man with a long hair is very rude he should not working there or in any other customer service…read morebecause he has a mayor attitude..I only give one star to this place because the other workers..not him.

There were only 3 people in front of me when I came in. Line moved fast. Thought that was a great…read moresign until it was my turn and realized some workers are just punting what should be their actual jobs to the internet. I had come in to update my drivers license address. I was told to go do it online.

Wonderful experience. The get in line on line option allowed me to stay in the car until they…read moretexted me to come in. Once inside the workers were motivated to move things along in a very nice way.

I usually have a hard time with switching my vehicle over states but at the end of the day they…read morehelped me understand the process unlike Kansas which is where I moved from. They knew what to do step by step and I like the fact that they give you your plates and tags at this location rather than waiting for it to be mailed to you.

Rude workers did not like them and really disrespectful I did not feel welcome all my friends and…read morefamily all had trouble with this location I am through with this this bmv will not be coming back and I mean will not be coming Back ever in my life do not recommend this location Elyria and Bedford are the best choices to make

On Thursday, October 23, I went to the BMV to renew my license. I was sent to Courtney for my…read moretransaction. She could not have been more patient, courteous and helpful. She did everything she could to get my signature on the electronic screen. I have a condition that affects my small motor skills. Courtney tried everything to get the best signature. I want to acknowledge her kindness and say Thank You to an excellent customer service employee.

This had to be the best experience at a BMV in my life. These ladies broke the stereotype of rude,…read moremiserable and unhelpful BMV employees. First off, I was lucky that it was not crowded when went in. I took a number and waited only about 2 minutes. They quickly collected all my documents needed for the new "compliant" license, made their copies and got my pic after my eye exam. I was in and out in no time.