Dr. Atkins manages to be a laid back, non creepy, personable, and most importantly --the least…read moreamount of pain possible-- girl doctor. He explains everything before he does it and did his best to put me at ease every step of the weird way. He can even make getting a growth cut out of your insides almost pain free so five stars and a resounding recommendation if you need your girl parts checked. The nurses were also really nice and even have a sense of humor while sucking a pint of blood from your arm. The couple of hundred birth announcements pinned to the walls with thank you's would indicate a lot of other gals feel the same way about this outfit.. not that I'm going to give em a slimy mishapen baby picture to add to the collage any time soon.

I've been going to Dr. Atkins for over 10 years now. I HIGHLY recommend him. He's always on top…read moreof things and is very personable and won't let you leave until he knows that all of your concerns have been addressed and solved. He delivered my one and only child and wouldn't trust anyone else. LOVE Dr. Atkins and staff!!! He and Lynn are very easy to talk to and are very accessible.

I transferred out of this OB office in January 2026, and I am still trying to resolve a billing…read moreissue more than five months later. When I was a patient, the office collected a $1,500 deposit and explained that they would file claims with my insurance and refund any remaining balance after the claims were processed. Since March, I have repeatedly followed up regarding the status of my refund and insurance claims. Each time I contacted the office, I was told that the insurance claims had been denied. However, after speaking with my insurance company multiple times, I was informed that they either had no record of the claim or that the claim had been withdrawn by the provider. My insurance company advised me to submit the claim myself and requested an itemized bill. Despite numerous requests and even providing screenshots showing exactly what my insurance company needed, the office repeatedly refused to provide an itemized bill and would only send a total balance statement. Without an itemized bill, I am unable to submit the claim myself for reimbursement. When I spoke with Nora in the billing department, she told me that I could not file with my insurance because the office's claim was still pending. I explained that I had already spoken with my insurance company multiple times and was told that they either had no record of the claim or that the claim had been withdrawn. Instead of helping resolve the issue, I was simply told that they do not provide itemized bills. During that same conversation, Nora mentioned that the claims are handled by their corporate office, not the local office. This raised even more concerns because no one seemed able to provide a clear answer regarding the status of my claim or when it would be resolved. What was especially frustrating was that when I asked how much longer I should expect to wait after more than five months of delays, Nora's response was simply, "Keep calling." After months of following up, receiving conflicting information, and still not having access to the documentation I need, that response felt dismissive and unprofessional. Another major issue is that the billing department is nearly impossible to reach. They rarely answer their phone, and the only way I have been able to communicate with them is when they decide to call me back. At this point, I feel like my $1,500 deposit is being held hostage. More than five months have passed, and I still do not have a refund, a completed insurance claim, or the itemized billing documentation needed to pursue reimbursement myself. Owner, please do better. Patients deserve transparency, timely communication, and access to their own billing records. All I am asking for is one of two things: 1. Refund my $1,500 deposit and bill me appropriately after insurance is processed, or 2. Provide the itemized billing documentation my insurance company has requested so I can file for reimbursement myself. Based on my experience, I would strongly recommend that future patients obtain written documentation regarding deposits, insurance filing procedures, and refund policies before paying large amounts upfront.

I am very disappointed with the service, the desk women are wonderful but Dr. Nangrani is so…read moredisrespectful with her attitude when I ask for questions for my pregnancy and planning. No doctor should not be judgmental unless there's a bad condition to push the patient to be better with their health, but this was not the case at the moment. The professional work was not there with the help I need and guidance. I wouldn't not recommend her to new patients while she performances no positive energy and lack of empathy.

Great doctor, wonderful staff, and years of experience. My wife loves Dr. Jeffers.read more

I can't even begin to understand the over an hour wait time.... Ridiculous.... after 20 years I…read morewill be finding a new clinic

I LOVE My OBGYN BUT, the new scheduling system is HORRIBLE! You can just talk to someone! You have…read moreto call and leave a message and then they call you whenever and If you miss the call you have to do it all again. Their new online portal is always having issues too! Please go back to the old ways!

I am deeply disappointed with my experience at Matlock OB/GYN. The front desk staff is highly…read moreunprofessional, and it is nearly impossible to get anyone to answer the phone. When you finally do get an appointment, you are forced to wait an excessive amount of time past your scheduled slot just to be seen. The care feels incredibly rushed, and the providers spend less than 10 minutes with you, completely dismissing questions and offering zero bedside manner. I do not recommend this clinic.

The lady that did my IUD was having a full blown conversation with the nurse while inserting my IUD…read moreand it ended up falling out a week later 0 stars if i could. Worst experience ever!!

Office staff butchered basic insurance questions and my entire pregnancy was a mess figuring out…read morewhat insurance they would accept, after changing three times they told me the first would have been fine, they had no idea what insurances they actually accepted. Dr. Was fine, I think you have to be a certain type of person to enjoy her bedside manner. Definitely smokes, definitely rushes appointments and even did a membrane sweep without telling me before she did it or getting my consent. In l&d, as I'm in labor, she yells out in the room as she's leaving how I didn't return their offices phone call, which I am not obligated or felt the need to do as I was avoiding their bluntness at a sensitive time in my pregnancy. Doc continue to remind me of the non returned call the day after giving birth. Very passive aggressive behavior over something dumb. Definitely will not be going back.

Dr. Udell has been my gynecologist for several years and continues to do a fantastic job! She is…read morepatient, listens to my concerns, answers all of my questions thoroughly and I never feel rushed. On my most recent visit, her and her staff went above and beyond. I always feel like I am in the best of hands with her and she has proven that time and again. I highly recommend Dr. Udell. She not only understands yours needs as a patient, but on a woman's perspective as well.

Extremely slow / lazy , the young lady at the window was extremely rude ( I went yesterday & the…read moreFriday before same girl ) it stinks in there like urine and they don't even provide half the things they offer online

Good care. Very long wait times. Doctors are good. I'd recommend booing a telehealth appointment…read morethen coming in if needed. Hours are incorrect on Apple Maps

I have been a patient here for over 25 years the professionalism, care, response, and compassion of…read morethe nursing staff has dropped TREMENDOUSLY over the last couple of years!!! I am extremely disappointed! The front staff has gotten just as bad and EXTREMELY RUDE I was even told I could NOT make an appt with my dr to discuss my medications etc just to call back and make an appt thru someone else that answered I am actually thinking of finding another MD after ALL THESE YEARS!!! TSK TSK!

I will never return to this location. i found it through my insurance company and it was close to…read morethe house. I showed up to my appointment on time and was scolded for not showing up 30 minutes early and asked the reason. The receptionist called the Dr in front of me to tell the Dr my reasoning for being "late". I understand showing up early to fill out paperwork but i made the appt at a certain time because that when I was available. After seeing the OBGYN and having a check-up, i get called into the HALLWAY in front of the staff and the Dr tells me my results and prescription; not in the private room but the open area with other patients and staff. I was so embarrassed and could not leave fast enough. They need a refresher course on professionalism.

I've been humiliated by Tami at the Mansfield location. I made an appointment for a iud check up. I…read morewas experiencing some cramping but was not sure if my symptoms were normal. The office manager Tami was forcing a problem appointment in which would not be covered by my insurance. I told her several times I'm not sure if there is a problem and I would like an annual check up instead( since that would be covered by my insurance). She then was telling me I would have to reschedule because my appointment was for a problem appointment. I explained to her I drove an hour from Plano and if I could be seen that day. After going back and forth with me, trying to get $140 for the visit. She finally allowed me to get an annual check up. She told me if I did have a problem related to my IUD I would have to pay for the visit. I told her I would be ok with that. She made me feel like a liar and that I'm just trying to avoid the visit fee my insurance wouldn't cover. After I was seen everything was normal. Dr. Pickles nurse prescribed me a antibiotic due to a minor bacteria I had. Her nurse did not mention the bacteria. I asked her a question and she said it was minor and prescribed me antibiotic. Which resulted in Tami being able to make my whole appointment a "problem appointment" and charged me $140. She was aggressive and loud she embarrassed me in front of other patients. She would clearly talk about my situation and visit with other staff members in front of me. I just felt humiliated. I was not informed that Dr. Pickles nurse prescribing me medication (antibiotic) would cause me to get charged. I suggest anyone looking for a friendly doctors office staff to stay away from the Mansfield office. Tami was finally able to pin me for what she wanted. Even though she was wrong about me having a problem with my iud. I should have never asked the nurse a question to get prescribed antibiotic and get charged. I spoke with Cassandra from the omega billing department and she kept giving me wrong medical information and was being rude, unhelpful and even raised her voice on me. She was not sincere about Tami falsely noting I wanted a sonogram due to extreme IUD pain. This whole situation has been extremely crazy. I've never experienced this before. I'm not a rude person nor would I lie. Tami told me if there is a problem with my IUd I would be charged even though I was going for an annual. I would be more than willing to pay the 140 if my iud had an issue but I asked the nurse a question. I've been pushed with incorrect information and have been mistreated by that office. It hurts me because I'm not able to do much but write this review. I hope this gives you an idea on how this office is managed.

Went to her for my first pregnancy and for my annual check ups and she has always taken the time to…read moreexplain things, chat, and make me comfortable even if she is busy. Would definitely recommend her to friends.