On Sunday 3/13 @11:20am, the 3 young ladies was so rude. This was my second party store and both ran out of helium. This is out of their circle of control, I completely understand but didn't have to be rude about it. The one lady actually raised her voice at me and rolled her eyes. I almost just brought the helium for sale and blow up my own balloons. They were so rude that I couldn't spend my money there. Always lead with kindness my suggestion! read more

Party City - The many boxes of helium that they said there is a shortage. - Party Supplies Near Me - Charlotte, North Carolina

I was EXTREMELY disappointed in my experience with this location. I placed an order for a couple of Halloween costume items. We found them on Amazon, but decided to buy locally instead. My order was accepted, my credit card charged, I received an email confirmation of my order and we waited for the email telling us the order was ready for pickup. Instead, I got an email saying my order was cancelled. I called the store and was transferred to the manager. She told me that they didn't have the items in stock, despite the website confirming they were in stock at the time of my order. She said I would get a refund on my credit card in 5-7 days. Meanwhile, I checked and it's too late to get it here thru Amazon in time for Halloween. A good store would have checked with other Party City locations in town to see if they had the items, or do something as a gesture for ruining my Halloween plans. I'll never shop here again!!! read more

Great customer service the manager was very helpful & pleasant. More stores need to hire people like her.

Got what we needed but PC is going down hill. Not much selection and the shop feels like walking through your hoarding great aunt's garage. Terrible merchandising and a cluttered mess. read more

Rudest employees. We brought our birthday boy on to pick out balloons and they refused to blow up the ones he picked out and told us we had to take the ones that were on display. Those balloons were in bad condition. Why would we pay the same amount for old balloons on display when we can get them out of package and new? We wanted to browse the balloon area where you pick out balloons from the bins and the woman (manager?) rudely told us it was restricted area. I don't know why it suddenly became a restricted area when we've walked through it many times and never had issues. We ended up walking out and going to another store where service was so much better. This store has gone downhill. Retrain your employees. They should be helping people celebrate special occasions, not ruining their day with rudeness. read more

The WORST!!!!! One register with the longest line ever. And they know it's the weekend. They are out of numbers and really don't care to look for more. I asked did they have any more gold 1's and the employee quickly said no!!! No looking or even pretending she was going to check at some point. I mean it's only Friday and I thought I was doing a big thing by not going on a Saturday. We truly need more Party City's in the area and at least open all four registers!!!!!...well wait now there is two registers open. Thank you!! read more

Party City - Party Supplies Near Me - Charlotte, North Carolina

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I didn't think this place was that terrible. I came in right before lunch to look for a few items. One thing that was difficult was that some items didn't have price tags. I did catch an employee and asked them the price so it wasn't a huge deal. When I was ready to check out, there were 3 people in front of me and 2 people at the registers. I only waited a few minutes so I can't really complain. read more

Mary and Linda were AMAZING. They helped me find everything I needed and helped me with last minute balloons! So grateful for their help when I needed it most. Will only use this location going forward! read more

They need to just close this place down. Poor staffing, disgusting customer service, unorganized and dirty, and most importantly they don't even have what you need. Was told the balloons were self service now but could have "like 5-6" blown up. Staff member didn't attempt to help look for anything and stated that if I couldn't find it then they just didn't have it. A customer attempted to checkout with about 8 balloons and the cashier stated "okay but I already said we're only doing 6" in a very condescending way. Every trip I've made here was a waste of time and this is the last time. read more

I want to personally thank Moses, Mary, and Aaliyah. THEY WERE OUTSTANDING!!! There was a big miscommunication with the delivery of my balloons and Aaliyah IMMEDIATELY addressed and resolved the situation with grace and calmness. Moses and Mary immediately jumped in to find and redo my order and they even upgraded my balloons. It was their ability to resolve the issue in a SUPURB way that makes me continue to shop at Party City for my party needs. Thank you team again. You made my daughter's 4th birthday a perfect event. read more

When someone is nice to me and goes above and beyond, I remember it! On Tuesday 2/4/2020, I drove here to purchase birthday balloons that I needed for work the next day. I didn't realize that they closed at 8:30pm. I walked up and saw that the door was locked but this kind young lady came over and opened the door for me. She noted that after all I had two minutes until they were truly closed. Y'all, I have worked retail and I know that she could've easily pretended not to see me. I thanked her after she let me in, she filled my balloons, was very nice throughout our entire interaction and I was on my way in three minutes. I will definitely return here the next time I need balloons. read more

I have never been more upset at Party City than I am right now. I have a dear friend that's dying and her bday is tomorrow. We wanted to make this a very special day for her so we ordered 50 balloons (online) from Party City to place all around her home for a small bday get together we had planned. Received confirmation that balloons would be delivered between 10 a.m. and 12 p.m. on her special day. Instead of this turning out the way we planned celebrating our friend we receive an email stating our order had been cancelled. No explanation given and notified at 10 p.m. the night before excepting the delivery leaving us no time to make other arrangements to purchase more. read more

This party city is the absolute worse. The staff they hire for the balloon area seem to have ingested too much helium themselves. They are disorganized, rude and they lack customer service etiquette. The balloons are in sloppy bins that you are supposed to pick out yourself, then go and stand in line to pay for the balloons then stand in a different line to have the balloons filled. If the staff wasn't so socially inept and did not have a "I don't really care" attitude this poorly run establishment would probably run smoother and the customer experience would be less stressful!! STAY AWAY from this party City. There are other places where one can get balloons as well as order online for party supplies!! NEVER AGAIN read more

Great example why stores are closing. In the future, I'll buy from Amazon. 3 idiot girls at the register, I had to interrupt their conversation and they all looked dumbfounded who could work the register. The amount of eye rolling and "Gawd I can't believe she interrupted our conversation" was enough for me. I'm out. read more

This location does a fine job for all of the kitschy stuff I typically need for events or a party. True to seasonality, they always have what's in your mind. Hats Bowls Cups Fake Jewelry Sombreros Fake Teeth Candy Piñatas Helium Balloons Fog Machines Cauldrons Costumes and other stuff. Service tends to be less than enthusiastic, but I don't blame them. They are snappy when it comes to checking out and that's a good thing. Thanks for my sombrero(s). And the hundreds of chocolate coins. read more

After ordering a bouquet of balloons online (first choice was not in stock) at 7:30am, I chose the 10:30am pick up slot. When I went in the store ar 11:30am, the balloons were not ready and they couldn't find my order. I was eventually told the order was "in the back and they've been up front all morning." If that's the case, fix your ordering process. I had to show the associate a picture of what I ordered to which she replied "we don't even have that!" They pieced together some balloons for me and I had to check out a second time (after ordering online made me enter my credit card information for some reason). I waited in line another 10 minutes. Terrible experience! read more

This store can be a bit overwhelming at times with all of the selections. I spent about 10 minutes wandering around looking for streamers and was never asked if I needed help finding anything. I finally found the streamers, along with some other party supplies including Justin Beiber balloons for $0.13 (which made for some fun decorating :) ). You can find deals like that scattered around the store, great little finds that aren't really advertised. A good place for party supplies, however can be a bit pricier than Walmart, which is where I normally buy things like streamers and balloons. read more

a lot of things to choose from. prices vary from great bargain to way over priced. My tip is if you are looking for something in particular (say costume) shop online to check prices before going so you can compare! FOR INSTANCE- we were looking for werewolf fangs- here they were around $30+ i think and i didnt get them. instead i bouth them online for $11 plus a few bucks shiping read more

Oh, Party City!!! You are so wonderful to me! This location not only boast a huge size but an amazing selections of whatever you need to throw an amazing party! I was tasked with picking up some "birthday supplies" for our office and boy oh boy was I excited when I walked in here! They had everything I need organized and perfectly categorized to make the perfect theme! I found balloons, confetti, wall hangers, etc and in every color you could imagine! I was like a kid in a candy store! All the employees here were very nice, and it was overall a wonderful experience! Can't wait for our next major event! Hopefully, they will send me shopping again! read more

I ordered balloons for my son's birthday, with a pick up date over one week away. The email confirmation came with a date for the next day. So I attempted to call the store to confirm, but I only got an answering machine with no way to leave a voicemail. So I sent an email message with the information to ensure that they would not put the order through until the following week. I still got an email that my order was ready for pick up the following day. Again, I called. I emailed. No response. No reply. It has now been several days without any response and I cannot figure out how to get through to this store. I understand having issues during covid, but if you cannot have any way for customers to contact you, you should not be taking online orders. The only option I seem to have left is to go through my bank to cancel charges. read more

I placed my order online, when I arrived my order wasn't ready. What is the point of ordering online if when you arrive at the store you still have to wait. One of the balloons I order I had to walk to the back of the store to pick it up which didn't make a lot of sense to me. I see why party city is going out of business... customer service stinks and I won't ever go back read more

Meh normal party store but don't expect help. Or even if you are lucky enough to get help, don't expect them to be nice. My advice is to get what you need and go. Terrible customer service read more

The biggest rip-off ever. Costume are so cheaply made and accessories are made of plastic yet cost $9/19/$29 a piece. An entire pirates costume for kid with accessories will cost you $125 - $200. Good grief!! read more

I spend quite a bit of time in this store during a certain season of the year. I make them pull down the ridiculous spiders that are hanging from the ceiling. I make them pull props that aren't necessarily priced. I always have my coupons and sometimes have to go back and get more to make it worth my while. Seems like they have a new staff every year, but what can you do? It is the nature of the thing. I do appreciate that they have fairly priced items and that they put things out in advance. And the service has not been bad per say--at least I have not thought this to be the case. I do think they should keep batteries in the store to test items. read more

I spent an hour sorting through balloons bc they were completely disorganized & was told I could look through the bins behind the counter myself if I chose to. Employees could've cared less. read more

I was at party city today, 10/12 at 2:30 PM and this happens every time I come into this store and thought it was time I let the public know. This store has the worst management and customer service. They were 12 of us in line and only one register open while other employees were just walking around doing whatever. One of them in the balloon section said she was going to go take a break and we are all huffing and puffing standing in this incredible line. I finally walked up to an employee blowing up balloons and said can you get another register open. She looked at me like I was crazy and got defensive and said "it's gonna be a few minutes"! She was very rude about it and it was obvious she was annoyed by my request. I do not have 30 minutes to stand in line and I see no reason for it when you have four registers, 12 people in line, and only one open? That is just poor customer service or lack of management being able to schedule accordingly to business. Again this is not the first time this has happened to me here and I will not be back. Others in line were equally irritated but I was the only one that stepped up Finally, after five or what seemed like 10 minutes someone came and opened an additional register. This is your busy time Party City and you need to step up before target and Walmart close you down. read more

In their defense the store was crowded with Halloween shoppers. It was 4 days before Halloween. Every employee we encountered was sub-par. We asked for assistance from an associate who was straightening an aisle. She seemed almost annoyed to show us where the wigs were located. She had the same attitude when I witnessed another customer asking her for the location of another item. I would like to add that I found the perfect red wig located in another section than she showed us. There was a very long line at check out. We ask a man who appeared to be a supervisor on the proper procedure to get a balloon. After standing in the long line and getting to the register we were told he had given us the wrong instructions. Actually, we were told we must have misunderstood. After searching through all the balloons we were unable to locate the balloon we had asked about in the very beginning to the male supervisor. He told us they did have it. We left with just the wig and plan to purchase the balloon at Harris Teeter. Customer service is key in retail. They need to improve! read more