Terrible service, cash register was down. Unfriendly young kids working who don't care. I literally came back when their registers was back up and running only for these "kids" to say oh we don't blow up balloons purchased elsewhere. Why they didn't tell me that the first time I came?! No wonder the business is closing. read more

Manager tells me that she does not want to hear me! To fill my balloons up and leave. Pretty Ghetto Manager here. I will reach out to corporate, to say this to me with a store full of people is pretty sad. Party city train your people better read more

Bad costumer service , Monica and Maritza ...muy mal servicio al cliente , mi hija fue acomprar un globo grande y solo duro 1 hora y se desinfló estaba malo y regrese para cambiarlo y muy sangrona ni siquiera se acercó para hablar conmigo de lejos dijo necesita un recibo yo entiendo eso y mi hija lo en lo envió y otra muchacha me atendió , pero las dos que estaban ahí muy mala cara y pésimo servicio , si no están contentas o si les estresa su trabajo, busquen otro los clientes no merecemos que nos arruinen el día read more

I went last week and they were super nice and helpful ( two girls) . I let them know what items I wanted for my gender reveal and gave them the letter, They opened the letter for me and read the gender of my baby , asked me to walk away so I didn't see that they were scanning ( boy or girl) before paying , and when I paid they asked me to exit the store for a little so they could fix the box and put the pink -blue balloons Inside without me seeing it lol, super nice of them. I don't know their names , but thank you ladies :) Super amables y me ayudaron mucho en mi compra. Fue para un gender reveal y Ella's leyeron la carta con el sexo del bebé y se aseguraron que no mirara que era para que fuera sorpresa . Se portaron muy lindas. Gracias , no me fije en sus nombres . read more

Cashier with black wavy hair had an attitude checking us out. You can tell they dont like their job. Also, she didnt tie our balloons tight or the right way. As soon as we got out of the car, one flew away. read more

As long as you don't go super close to Halloween you are straight going here. The store and staff get a little rough the closer it gets to Halloween. But hey I would too if I had a bunch of idiots running amok in the store scrambling to find costumes or Halloweeny items. I have gone here for party decorations, favors, costumes, candy and of course our most recent purchase a sombrero. Party City never fails me when I need random odds and ends like this. Gold plastic coins for the end of my rainbow treasure yup they had them... as well as candy ones to mix it up a bit. Party city is a great place to browse too for any occasion they have some clever items that you never knew you needed till you strolled through there. Check it out with time and planning you should find everything you need. But once again be warned Halloween is not the time to go! read more

Party City - Boy and hos sombrero - Party Supplies Near Me - Chula Vista, California

Don't shop here. Horrible customer service! Train your employees how to speak to customers or hire people with customer service skills.

Jose greeted us as soon as we walked in and gave my 2 year old a balloon! When we couldn't find the specific princess balloons we wanted ! He went out of his way to look online and in the back for them! The store ran out so he proceeded to call National city party city to make sure they had them for us ! Thank you soo much for your great attitude and customer service read more

Steffanie was super super helpful I came in last minute finding out that my friends birthday was tomorrow So I ran in nervous and she suggested a couple designs and got me in and out right away Thank you guys !!! read more

I'd give it zero if I could. No cleaning supplies for the carts and employees that obviously don't give a crap about customers. Initially, we had a few baby shower items in our basket, but based on the overall bad vibe set it down just walked out to spend our money elsewhere. Perhaps it's a generational thing, but I was brought up to do a good job no matter what it is. read more

Although the balloons took forever to get blown up...the cashier Raphael was very cordial. Funny helpful and quick. Hooked me up with a free little character weight for waiting for a while. :) read more

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Not very satisfied with my experience at this particular Party City. It's smaller compare to the other ones I've been to. I was in need of some balloons, particularly letter shape ones. Ugh! I asked one of the staff, or shall I say the only staff for some assistance. Clearly her directions were not really helpful when I kept walking back and forth looking for the items. Wasted my time! These supplies, let me tell you, expensive! Bad service for some pricey items, no thanks! read more

Trash!!!! I purchased an item that I needed for work and cant find anywhere else. Regardless it wasn't the item compatible with my equipment. I had to return because i had no use for them. They would not accept returns on an item that was "opened" rather than used. How am I going to use an item that I couldn't use to begin with? You can say I lost the money for that item. Keep the money party city!!! I always disliked you but decided to give it a try.......nope! No more! You're still trash! read more

I order balloons online for my nice who turned 16, since we couldn't throw her a party I wanted her to have a big bouquet of balloons and ordered 22 balloons. They were for next day delivery, they said they will be delivered the next day between the hours of 4-7pm and they will call when they are on their way. Next day comes and I get an e-mail at 10:30am saying that they had delivered them so I called my sister to ask her and she said nothing has arrived yet. We keep checking in with each other throughout the day until the delivery time, and nothing. I tried to call the store to see what is going on but no answer. Of course they are closed by then. I wait until the next day, my sister lets me know that she had a call saying that they were sorry and they will be delivering them by 11am so we waited. Well, 11 came and went and nothing. By then I am really angry because they ruined the surprise and her small celebration for my niece, it was her 16th birthday!! And she had no balloons for her birthday. I kept calling throughout the day and I can't get anyone on the phone. The phone will either hang up, sound busy or never answered so I decided to go to the store. I went to Palomar from Mission valley and was ready to get my money back and build up a storm. I asked about the balloons and asked why they weren't delivered, I was calm and didn't yell. I wanted to know what had happened. Two of the employees answered that they had a delivery service and by their looks on their faces it seems like this wasn't the only time this has happened. The delivery service is Hertz. So they only offered to give me the balloons right there for me to take or wait for the delivery person who "had just left an hour ago". I decided not to take chances and take them. They were late and everything but my niece deserve to have something for her birthday even if it was the day after. I took my balloons and I thought this was done since they told me that they will call the delivery guy to cancel the delivery he had. Well that didn't happened, the next day, which is 2 days after they were supposed to deliver them she got the balloons!! They actually made it to her house to deliver them, BUT they didn't even followed party city rules! They didn't called, they left them tied at the gate not give them to her like they said and of course they were 2 days late!! I don't know how they are even surviving! I will never use their delivery ever again or order online. read more

Party City - Didn't even bother to call or follow the rules of NOT leaving them at the front door. They tie them at the gate!!! - Party Supplies Near Me - Chula Vista, California

Just to expensive now a days. Go to mom and pop places for your balloons they are way cheaper and they are exactly the same.

Horrible experience EVER! If I would of gotten their names then I would put them on blast. Today is a Wednesday and barely anyone in the store when I arrived. I ordered online for 3 balloons that said "happy birthday" and this symbol "#" as well for this "?" I received the confirmation email saying that my order was ready. Went a couple of minutes before my reservation at the restaurant I had because supposedly I just simply had to pick them up since I paid online but no. I arrived and they only had the "#" nothing else. I am very disappointed with the customer service as well because there was no apology whatsoever from any of the two ladies. I asked if they had at least different colors for the items that they didn't have and instead of checking because let's be real here "they" are in the wrongs they proceed to say you can go check on aisle 7. Ok, sorry but setting up items on the shelves aren't that important when you have a customer who's order didn't have anything ready or have anything at ALL. I DO NOT RECOMMEND THIS PLACE AT ALL. Go somewhere else. read more

Party City - Supposedly my order was ready by 12:55 but I was played because they didn't have anything at all. - Party Supplies Near Me - Chula Vista, California

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Very horrible customer service. Selina blew up my balloons and she popped one of them and refused to give us a refund or give us another balloon for a replacement. Charged me double to have my balloons to be filled up and never once apologized for popping my balloon. Definitely won't be coming back to this store again. I will seek my business elsewhere. read more

I went there in 03/30/2022 to buy some balloons and decorations for my brothers birthday. I was the last customer to get checked out. The associate charging me her name is Ashley, extremely rude. She did not want to blow the balloons up for me. She said that nobody was able to stay any longer. I did let her know that I did need the balloons for that day and that it would only take them a few seconds. She said that they where unable to fill them up again, while they where filling up another customers balloons. When I stated for her to show me where did it say that they where unable to fill them up after a certain time, she told me straight up I do not have to show you anything if im telling you no is a no. Then one of her coworkers asked her for the keys to walk let her customers out and she told her straight up, " Well he has to wait" with extreme attitude . I was shocked by not only her horrible customer service but also the way she treat her coworkers. I proceeded by telling her that she had horrible customer service and that no other party city has ever denied me the service. She laughed and said good bye. If you go to this party city in palomar try to avoid her. She is extremely rude, she is thin and wears glasses, also has super horrible blond balayage with really bad extensions. read more

I went here today with my kids and one of the employees a latina lady with glasses gave my wife and i attitude in the store. My wife as we were walking out told her that she had a very garbage attitude and she proceeded to tell my wife that her attitude was garbage as well. I wanted to shop here for my sons birthday but ima head across the street because they had more selection and a lot nicer employees read more

They SUCK. RUDE CLERKS, SLOW, UNKNOWLEDGABLE. A bunch of idiots. Plus it would've been nice if I could've purchased the item I "wanted". They don't take debit cards. And the item I ended settling on was overpriced, the wrong color and not what I wanted. So freaking frustrating! !! She acted like i was going to steal them so I couldnt have them to add yo my cart. Huh?!?! At first the clerk just read off the prices and told me what color wristbands they had.. when I asked to see them she acted like I was putting her out by having her DO HER JOB. Is it really that hard to help out a customer out with a purchase ... after all. .. no customers no JOB for you... hummmmmm And to top it off they wouldn't let me use my debit card because they don't take them there?!?! WTF?! They would only run it as credit and wouldn't acept the I'd on the back of my card.. it looks like me.. ummmmm whatever idiots. Hate this store. Every.time. I shouldn't have come back. read more

Love this party city, except usually people who shop at this location seem pretty snotty. What out fort people that might bump you in order to get what they want. even when its not a holiday and not bus y peopled push and shove. read more

Party City - Party Supplies Near Me - Chula Vista, California

Order ahead of time if you're going to order balloons. They need 45 minutes to blow them up. WTF?

I hate this Party City I do I do I do! Especially around Halloween time! I know it's my fault for waiting till the last minute to buy a costume. I went in there yesterday on my lunch break! There was a HUGE line just to order the costume. I couldn't even look at the wall because I was in such a rush. I spent my whole lunch hour in line to only get to the front of the line and have no decent costumes available! Darn you Party City! Why do you only have 1 worker taking costume orders with only 3 days before Halloween? Another worker would speed up the line! read more

This is THE worst Party City I've ever been to or had to deal with. We went to the Otay Ranch Party City first to find a costume for our baby boy, but they were out so they offered to contact Party City on Palomar for us to put the costume on hold. Their customer service on the phone to the Party City employees at Otay Ranch was absurd! They kept laughing and hanging up on them. It was so difficult for them to get help themselves so they had their manager speak with the manager of Party City on Palomar to complain! Well they said they put the costume on hold, so my husband and I drive across town to get it and what do you know?! They said they didn't put it on hold because they were only asked if it was available Then they had the nerve to tell my husband to walk to the back of the store and get it himself. Great service recovery (extreme sarcasm ). It wasn't even busy in the store, so we have no idea why it was so hard for them to do their job. We only bought the costume there despite the TERRIBLE CUSTOMER SERVICE because we were tired and the baby was tired, we didn't want to have to drive to another store again. To add to it, the packaging for the costume is ripped, too. I DO NOT RECOMMEND THIS LOCATION AT ALL!!! Save yourself the hassle and stress. read more

Horrible customer service the store itself has a lot of stuff but the two girls that work there Seriously they need to fire them and get new ones even the manager literally acting up so I was in the party I am looking for transformers items and I found only one balloon set of 8 for $16.99 but the bag was open with tape and there was sharpie marks crossed out the balloons that were missing on the whole bag so I thought it was on clearance or something but as soon as I got to the register I was talking to a girl/employee that the bag had missing items and she told me (hold up let me talk to my supervisor) she came by and saw the bag and wanted to put some other balloons that didn't even went in the bag so I could pay the full price(Keep in mind that I was speaking to the first girl in Spanish and when she walk i talk to here in English ) The supervisor was so rude and didn't even speak to me directly She kept telling the other girl tell her /tell her / tell her like b**h I can perfectly understand you idk how in the world she was trying to put other set of balloons in a item that was missing almost everything and was trying to sell it in a regular price and besides that the balloons that were in it were super Wrinklier like somebody shoved them inside. They need better management in this store I won't not be going back don't waste your time in this store Trying to sell you open items in a full price and don't let yourself if your going to this store read more

I liked that this place had a lot of options for halloween, but they suck at helping anyone with halloween! We stood in line to get help for over 20mins. They had only 2 people helping... One guy with an attitude and who was rude to the people asking questions...and a girl who had no idea what she was doing! It was extremely hot there! Thought I was going to pass out! We basically gave up and said screw it and went to Walmart! Where we got the same costume at $5 less than what we could have paid at Party City! read more

OK So I dont know if Anyone has told Party city BUT!!! Now a days People Graduate YEAR F*&KEN ROUND!!!! ITT, PIMA, UEI all these plus more have graduations every other month so WHY are Graduation item seasonal?! Plus if you need to return something due to the package shows it in a larger pop out size and when you open it up its only a a few flat pieces you get the following words.... "you cant return it cause it's seasonal" you say " I'm not returning its an exchange for something I am going to pay more on/" they say "you already opened it" it get s to the point that her attitude pisses you off you say "NO SHIT!! THAT'S HOW FOUND OUT THE PACKAGE WAS MISLEADING!" "JUST GET YOUR MANAGER!" In the end I exchanged it but you should not have to go threw this just for an exchange read more

My husband and I bought a few pirate accessories from the Otay Ranch location for a costume party today. When we arrived at the party we quickly realized that people weren't really dressed up. We decided to return the items that we purchased after the party on our way home. We brought the unopened items to the Palomar store because it was closer to our house. All of the returns were in the original unopened packaging and we had the receipt. The rude employee that handled our return told us that next time we return something to go back to the original store because the Palomar store is small (We have never returned anything from Party City before). She then snatched the receipt out of our hands while we were checking it so that she could staple it to the return receipt. If you have unspoken rules and "suggestions" for customers to follow, then I suggest that you list these on the back of the receipt with the written return policy that we followed correctly so that you don't have to lecture your patrons. Did not appreciate the condescending attitude and will start making more online purchases so that we can have better customer service. read more

Party City - Return policy doesn't list suggestions....interesting. - Party Supplies Near Me - Chula Vista, California

They always have a great variety of costumes on Halloween for kids and adults !! Great prices year round on any party supplies you need ! I always come here every year for all my party needs and Halloween costumes for me and my kids read more

Slowest service ever!!!! Saw three people working and only one cashier. Never ever coming back!!!!

Went today to try and find a cake mold for my sons batman party, they didn't have it unfortunately. When I went to ask for help a lady who only spoke Spanish tried to help me but had to find a translator which took a few minutes. I would have hoped that everyone working spoke English and not solely Spanish. I may live in CA and close to the border but I'm from VA and never learned a lick of Spanish. read more

Three stars for product availability(during off seasons). Not sure if it's the seemingly abandoned children running around pulling stuff off shelves and throwing things(that were there when we were, and they were doing that), or the lazy adults not cleaning up after themselves or their kids, but it's really messy. Staff seems unapproachable/over worked. Hire some more people, maybe someone with the balls to tell kids not to throw store property until it's bought. read more

My review is only for the young boy who was very helpful one of the employees was being very rude unfortunately I'm not able to remind his name but I asked for the manager and that is when this young skinny guy help me (sorry I dont remind his name either)but I have to say Thanks next time I will ask for your name... read more

Place is large with huge selection but staff is limited. I would not go to this place on a Saturday or Sunday because of same reason but I guess it was my mistake. If they had a larger staff i would maybe even give them a 5 star review. read more

Due to it being Halloween week I'm not surprised by the crowd. Manuel was amazing and help me get the costume I wanted. I waited in the long line to order the costume and we waited for quite some time. He kept apologizing and making small talk to help with the wait. After a few minutes, several other customers passed by and no one responding through the walkie talkie he said let me get it for you. I followed him over to the pick up area. Unfortunately the costume I wanted that they stated on the board was available was actually not available. He promptly asked me for another costume number and he retrieved it. He made this experience a good one and for him he gets 5 stars. Due to the lack of staffing and the inaccuracies on the costume board it took away from the experience. Obviously being that it was pretty much a last minute buy, it is something to be dismissed. But the staffing issue should be addressed being that it is the probably the busiest time of the year. read more

OMG!!! For the first time I had an excellent customers service at this location there is a young men named "RUDY " or at least that's what his badge says he seems to know everything I asked and he responds and he even walk with me to show me where the items I needed are but other employee call him and he left when I was about to pay he was at the registry he ask me for a donation honestly I don't even remember for what my donation was but who can say no to a very nice employee? For sure I'm comming back to this location and hopefully I will found another kind employee there! Good job party city you are improving your service. read more

I purchased foil balloons for my son birthday 2 months ago and when I finally went in to get them filled with helium they made me stand in there long as line just to drop off and pick up tomorrow. The employees are never helpful and they are never around when you need help looking for something. The worst party city I've been to by far. They need a separate line just for balloon orders. read more

This is the most rude party city there is a girl names Arely is very rude and has no customer service whatsoever. She was taking out on the customers that her machine was not working and it was declining people's cards when a stated its not the card her rude response was "I know it's the machine and if you don't like it you can always pay cash" I stated that if they had that issue they needed to put a sign at the door so customers would come in prepared since I never carry cash, her rude response with "well why would we that makes no sense" really dumb ass?? Wow I asked her for her name and she spelled it out for me she was so upset that she did not give me my receipt when I asked her for it she said its in the bag, I searched the bag right in front of her and I said would you like to look? Then she proceeded to give me a copy. Right before I walked out they told all 15 customers waiting In line they were only accepting cash customers started getting out of line to leave "hence why a sign is necessary" never again! read more