They don't enforce masks being worn by shoppers at all. I went to the Amherst street location and…read morewhen walking in there was a sign saying masks are required. Our family was of course wearing our masks. A family in front of us walked in without masks and I asked an employee at customer service if they were enforcing their rules. I am pregnant so this is very much a concern. The lady responded "we haven't really confronted anyone not listening to our sign. Would you like me to?" I said "I mean, we are in a pandemic and it is a rule and you have signs so yes please." She went and confronted the family and pointed to me saying I was uncomfortable with them not wearing masks!! We left. I complained to corporate and they pretended to care for about 2 seconds saying I would hear back and they were looking into it. Just go to any other store or online retailer - target, Amazon, etc. they have you're looking for and put the safety of the customer first.

I came all the way from Massachusetts to attend to a concert nearby Nashua NH, and because its…read morealready october, i decided to go with my wife and kid check this costume store. Its basically the same kind of store as party city,with the prices very similar if not a little saltier. My first problem here was right when we came in. I was looking for a shopping cart, after all,l I was shopping for the 3 of us, and when i asked this guy (Greg) if there was any shopping cart around he made a joke about it and did not answer my question, i still dont know if they have a shopping cart. So we all grabbed a basket each (making the whole experience unnecessarily uncomfortable) and proceeded to shopping. when finally done, we obviously wanted to try out the costumes to make sure it fits.There`s a sign on the fitting room stating that you have to ask an associate to use the fitting room. We went back to the front of the store to call someone, this girl came and helped us. Only then we were informed that we can only try on the vests, dresses, but not the accessories like the shoes, or gloves. They also wont let you touch it, as the associate handles the unpacking herself(little much?). This poor old lady (she must be 65yo) wanted to try on the gloves that went with her costume "my arms are a little big i need to know if its gonna fit" and the associate replied "I`m not supposed to open this but I guess I will let you try one on" This poor lady..the look in her face, senior citizen been treated with such disregard and disrespect... Anyways... The worst part is still to come..Went on to pay for my overpriced costumes, and GREG asked me "how much would you like to be donating today?" well greg that is quite an uncomfortable way of talking to people.You not really leaving people the option of saying no are you? That is borderline coercion and you should know better how to treat your clients as the fitting room lady pointed out, you`re the MANAGER! Well I answered. "no, thank you".. But Greg was not done...believe it or not he asked me:"well you wont donate not even a penny?" Now that wasn`t just uncomfortable,its just plain mean. I answered no again. I will never becoming back GREG, to ANY of spirit halloween stores because of you buddy. You make party city look good on the costumer service department, and that is quite an accomplishment :)

They are closed. Have been out of business for a while .they were amazing people and well made…read morestuff.

Bryan and I went last eve to rent our costumes for the YELP Prohibition party. It's a small store…read moretucked in an alley- with what seems like thousands of costumes. One on one service to help us. A dressing room to try things on. And lots of accessories added in. We were in and out in less than half an hour with everything we needed. We are ready to party! And I know where to go when the next costume activity arises. Just know- it's cash only for rentals so bring money not plastic.

This store has everything from masks to make up to frivolous costumes to smoke generators and…read moreeverything related to Halloween!

From the owner: Don't get caught dead in last year's Halloween costume. Visit any of our costume stores in Boston,…read moreMA and you'll find an assortment of themes.

I went to their Open House and was surprised just how much stock/inventory they could fit into…read moretheir shop/mfg. If you are looking for a cloak THIS IS THE SHOP to go to. Also, they sell the most interesting ribbons, in case you want to make something. There was a daughter and father buying a cap/cloak for their mother/wife for Christmas. Sweet

I had been wanting a Cloak for sometime now, so when my wife showed me her Halloween costume ideas…read moreand mine requires a cloak I went full steam ahead. Dina totally hooked me up! I called her and picked her brain for a couple minutes and talked measurements. I even gave her two item numbers I was looking at. So she she offers to go into her site and find me a few more options based on info I provided her. I ended up buying one that was even a little softer and a little warmer than the one I had looked at originally. Here is the best part. I told her I was going to a huge haunted house/hayride in three days and even though I did not expect her to drop everything, if she could that would be super! It arrives the freaking next day! Apparently, she drove it to UPS because they deliver to bordering states in one day. She typically just has USPS pick up at her house. Thanks again Dina! I LOVE IT!!!!

Owner who says has been in business for 40 years needs to learn some phone and people skills . Have…read moreused them for 3 or more years now for bouncy houses with no problems until this year. Was told when this booked that the bouncy house would be picked up the next day which was a Sunday , perfect because I don't want that behemoth sitting on my lawn for longer than 24 hours ! So when I didn't hear from them on Sunday I called and they told me it would be first thing Monday....ok ...not really acceptable but I understand. Now they are 2.5 miles away so when I called at 9:00 am Monday and the owner said they are on the way I say great . I did a couple of errands and came home around 10:15 to find their equipment still on my lawn . I called back and talked to the same "rude " so called 40 year in business owner to ask why it wasn't picked up yet and he went off on a tangent about this being the busiest weekend and 200 other customers and no help , and then went on and asked me if I was one of "those guys " who sat around and watched my lawn all day ! WTF ? Who does this guy think he is ? So .....I had to do a face to face with this arrogant so called business owner . Sure enough....just what I thought....jumped up in my face and proceeded to tell me I'ma "Kenny" .....ya know a male "Karen"....not once but at least five times ! He is a lucky man.... I would not recommend doing business with this man unless you get a written contract for drop off and pick up times . Very unprofessional.

Personally I would work on customer service skills with whoever takes the phone calls. I had called…read moreand booked a bouncy house mid may for may 21st. While on the phone when booking we confirmed it was may 21st numerous times and at the end of the call the man even said " see you May 21st" I was never told to go check an email that was sent to me to confirm the info was entered correctly on your end. I figured seeing I was spending close to 400 dollars for a bouncy house for one day, that I was all set. It wasn't until the night before that I noticed I never got a confirmation email or call like I was told I would. That's what prompted me to get look for an email sent when booking and noticed it was scheduled for June 4th. So I called first thing in the morning to get this solved assuming the person that took my call accidentally entered that date wrong. The lady that answered was rude and took no accountability for anything. She sat there and pointed fingers at everyone else BUT the company's error. Repeating " how did you not catch this sooner" " this is why you should have checked the email." Listen I got that email WHILE on the phone booking, as the man I spoke to repeated multiple Times it was for may 21st and even repeated to say " see you may 21st" at the end of the call. Whether who thinks who is wrong in this situation, as a business I would have personally answered that phone and said " sorry about this confusion, let's see what we can do to fix it" instead of this lady sitting there question the customer (myself) on how WE didn't catch this error sooner. If someone is spending 350+ on my business I would just try and make it right. We have rented from you guys for quite a few years so it was extremely disappointed to be treated like garbage. The fact that then the woman said we would received the bouncy house after the party would have started? and then when they received a call from another family member of mine because I was extremely overwhelmed with how you were handling the situation, you continued to give them a hard time and when they got upset you proceeded to say you guys did not want to deliver to us anymore. Extremely unprofessional. This all could have been avoided with some better costumer service from the beginning. And we still have yet to receive an apology for this.

We came here to look for a costume for my son's 7th birthday. This was such a great discovery, and…read moreSavannah and Tracey were so nice and accommodating. We spent some time hanging out here and the selection was great very vast. The cost of the items weren't bad, even cheaper than Amazon actually. We will definitely be back :)

Excellent customer service! I had to go get my 7y old daughter a costume, last minute and she…read morecompletely freaked out when she saw the masks right when you enter. So she ran back to the car and the very sweet women who work there let me bring the costumes outside for her to look at, since we didn't have time to try another day. The witches costume we ended up with is gorgeous!