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    Party City

    2.9 (27 reviews)
    Open 11:00 am - 6:00 pm

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    8 years ago

    This employee is ignoring my phone call. Doesn't want to help at all! Very Rude customer service!

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    Castle Party Rentals

    Castle Party Rentals

    (26 reviews)

    Everything went amazing with them! They delivered everything on time, clean and professional…read moreservice all the way!

    AVOID! tl;dr - They…read morewill respond very quickly to secure business but then flake out on carrying out the job. I would caution anyone that using this company is a big risk. They are completely unreliable. The Details: Sent a text message to their 'hotline' to request a quote for transporting an arcade machine. Was immediately sent a response with a price and saying that it would be 'white glove' service. They said that Friday evening was likely available, and I said that I would let them know by 3pm. At 3pm I confirmed that I wanted the arcade machine transported and followed up a few times, but never heard back that day. The next day I asked if they were still available for the weekend or Monday. They replied immediately and said weekend was no good but Monday would work. We agreed on 3pm and they replied that sounded good and they would meet me at 3pm at the pickup location. On Monday morning I messaged them to confirm that we were still on for 3pm. No response. I followed up a couple times and assuming maybe they were too busy with other deliveries, informed them that I would still be showing up at 3pm as we had discussed. They never showed, never messaged - nothing. I wasted several hours driving and a 30 second text from them could have avoided that. I messaged them stating that a simple text letting me know they had to cancel and I would have had no issue. And they ignored that as well. Blows my mind that a company has such little regard for customer service. AVOID!

    Characters for Parties

    Characters for Parties

    (37 reviews)

    So it started a bit Rocky with them texting about an hour early giving us status updates and f due…read moreto traffic the we're about 15 min late. Despite that minor hiccup, it all went up hill from there. My daughter originally met spiderman at jump zone months prior and since demanded he be at her birthday. After he showed up he gave her special attention at the front before coming into the party, then he did pictures with her, and then came in to meet her friends. He made her an honorary super hero and have her a mask and cape which was so cute. Then played games for the next 45 minutes and all the kids were so into it, I had to interrupt to ensure we had time for spiderman to sing Happy birthday and cut the cake. He ended with additional photos with all the other kids and my daughter hasn't stopped taking about spiderman since! First time using them because the prior parties at went through a princess company but I must say they did a great job and I will for sure use them again.

    We booked Ms. Rachel and it was a terrible experience. I was beyond disappointed. The character…read morethat showed up barely talked she did not talk to any of the children and did not smile. She didn't say "hi" when she arrived: she looked scared to be there. She played a "game" with the kids by taking out a flamingo and telling one kid to hide it and asked me to help her talk to the children. The kids couldn't hear her because she was speaking so low. When it was time to "face paint" she stood there helpless until my sister in law asked her if she needed something and she said she didn't have warm water. But I wonder if she hadn't asked would she have attempted to try. The only time she seemed enthusiastic and talked was when she was going and it was time to ask for her money. I am truly disappointed and feel it was such a waste of money.

    B I Rental - BI Rental Homer Glen IL. Equipment Rental, Bobcat rental, Dump truck Rental,  Dump Trailer Rental, Trailer Rental

    B I Rental

    (11 reviews)

    Rented a few things from BI Rental recently to install a basketball hoop in the driveway -- a pole…read moresaw, power washer, and a mini skid steer with an auger to dig a deep hole. The equipment was in great shape, the prices were fair, and the people there were super helpful showing me how to use everything. Definitely made the job a lot easier. I'd rent from them again without hesitation.

    This was the second time I rented large power equipment from BI Rental, and was even a better…read moreexperience than four years ago because when the scissor lift was delivered, the deliveryman helped me determine very quickly that it was absolutely not the right equipment for what I wanted to do, and he immediately took it back and brought out the correct equipment, which was a Niftylift self-drive boom lift. I just had to pay the difference between the two rentals, and the bucket boom was fantastic, and allowed me to safely and easily do a lot of tree trimming and repair work that would have been incredibly dangerous with a ladder or on the roof. The delivery cost was more than reasonable and saved me a large amount of time. After the deliveryman spent ten minutes running me through the operation, it took me about twenty minutes on my own to get comfortable with the equipment. It more than paid for itself by saving me either hospital and insurance costs, or funerary expenses on my family's part. Just as with last time, the staff at BI Rental are all about efficiency and making sure the customer gets the greatest value out of their rental.

    Party City - partysupplies - Updated July 2026

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