Party City, 7515 W Encanto Blvd, Phx 85035 Failed to deliver at a specified time for an order that was bought with specific instructions a month ago. Delivery was paid for in advance only to find out that their version of delivery was to call an UBER - AN UBER! Delivery was supposed to be before noon and did not arrive until after 1pm. Too late to decorate with them as guests were already there. It was to be two separate sets of helium balloons but they came in a knotted up mess with one already deflated. Delivery was canceled twice so they couldn't find anyone to deliver them; then WHY OFFER DELIVERY IF YOU CAN'T DELIVER? ZERO stars for absolute failure for 1. Inability to find the order 2. Failure at providing delivery I could have gone myself to get them instead of waiting for these people to deliver a half a mile. read more

The girls filling up the helium make it a two man job just to fill up some balloons bffr like ik it does not take this long to fill up some balloons read more

I was very disappointed at the fact that I drove way out of my way on the way to a wedding to desperately try to find this location to get my gift wrapped only to find out that PC does not do gift wrapping. Not only that, but the rental car I was in... I should call it a clown car almost got creamed in the parking lot by someone thinking that the parking lot was a race track.... sheesh. I think I was already stressed out not knowing where I was going and being in a strange town. PC is okay for everything else, maybe not last minute running around for parties, but good for picking up favors and maybe costume accessories - they've always seem to disappoint me the last couple of times I needed them though. read more

It's an okay party city. They have the basics that you need and staff is friendly but not helpful. I tried to get help from staff but they had no clue where to find the items I was looking for, even with pictures pulled up from their site. They miss label items as well. A lot of things are marked down but when you get to the register they tell you it's not and that mark down is old. When you ask why they didn't remove it, they say they're busy with other stuff. We have gone to get balloons and half of the time they're helium is either out or having problems, which sucks considering they have a huge selection of balloons here. Definitely ask before you buy your balloons to make sure you can have it filled the same day. read more

They had doors locked and closed a few minutes before closing time I'm sure they were just ready to end shift but really sucks especially when u only needed one thing or knew exactly what u were coming for read more

Party city!!!! Such a happy place, could have spent more time and money if I could. Excellent, extensive selection. Came to get items for my husband's birthday git everything I needed and more. Thankssssss read more

Party City - Costumes Near Me - Phoenix, Arizona

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PC is one of those low brow chain stores that everyone thumbs their noses at until they desperately need something from there. That's right, Party City, you're the Wal-Mart of party supply stores. And what's with the clever misnomer? I've been inside PC many an unfortunate occasion, and have yet to see a party. Only disheveled parents shuffling around trash-strewn aisles searching for Dora the Explorder party favors. I never understood party favors. I mean, I can see giving your guests some leftover finger food or some unopened bottles of soda/liquor on their way out, but no one ever says "HOT DAMN THAT WAS AN AWESOME PARTY! AND LOOK, I GOT A FUCKING NINJA TURTLES NOISEMAKER! THIS WAS THE BEST PARTY EVER!" When I host a party, I admittedly make goodie bags for the guests, but they're usually full of things they're going to use during or after the party (lotion, candy, condoms, I'm not going to elaborate any further). You're not going to find any of that useful shit at Party City. And anybody who admits to have bought their costume at Party City isn't going to be at any parties where there will be pictures taken. Because there is nothing worse than browsing through pictures of a party and hearing people chuckle "where the fuck did he/she get that costume?". Do yourself a favor and buy a real costume, or make one yourself. And for the record, anything from Legs Avenue does not count as a costume. Legs Avenue costumes are constructed around one simple premise; that one can have sex in it without having to do any major adjusting. That's not a costume you're wearing, it's very elaborate underwear. Go to Spirit or Easley's, get a real costume, and God help you if you come back as a schoolgirl or as The Crow. The most intriguing aspect of PC is their hiring policy. While Guitar Center may actually attempt to hire people who know stuff about guitars, Party City goes out of their way to hire people with no party-attending experience. Got a question? So do they; why are you asking? They don't know. They're just here until Zia Records starts hiring again. The one thing Party City does well is uphold corporate standards. Every store is at the same level of filthiness, and every staff member is guaranteed to be the idiot you were hoping they wouldn't be. It's exactly the kind of insipid conformity you'd expect from a chain. Just give me a few more minutes and I'll get off the high horse. I'm hostessing a Halloween party this month, and you can bet you won't find me looking for skeleton napkins and vampire plates here. Unless I forget to buy them earlier and end up running here because it's right by my house and really convenient, but I will totally lie about where I got them if you ask me later. Don't ask to see the receipt. It's in the trash with my Wal-Mart receipt and Whopper wrapper. read more

I hate Party City I will never buy anything from them again. I ordered a costume online for in store pick up. To be called and told the next day they don't have the item. The girl was able to track one down 45min away from me and said the store would hold it. I drove the 45min to the store to be told they pulled the wrong one and they can't find the correct one and there is nothing they can do. read more

I am leaving a 5-star review because of the incredible customer service I received at this location. Both staff members were a big help but Alejandra was especially such a life saver as I had trouble with my balloons, she went the extra mile to really help me out. I would gladly return to this location. read more

They were out of helium. There was only one woman there that was managing the phones, managing the register, and inflating the balloons with the air! I felt horrible for her. The wait time was around 30 minutes. She seemed to be the only one there out of the other two staff members I saw that knew how to do those three things. The air ballon thing she made was cute, and served its purpose. read more

I'm a pretty fair reviewer of things if I write one ,I wont ger into the details here but the customer service here this morning from the manager down was really bad , I felt sorry for the employee that did try to help me , training is really needed here . Unless you want to get something you can see they have and help your self I wouldn't waste to much time here or at least this branch . Mabe other days are better , not this one read more

Worst customer service. Horrible return policies. If I find something cheaper somewhere else and simply bought something from you out of desperation and convenience then I should be allowed to return a new unopened item with a receipt and be able to get my money back the same day. If it took you a mere 3 seconds to TAKE my money I should be able to get my money BACK in 3 seconds. Party city is crap. read more

Came here early right when they opened and the store doors and windows were slimy with something. Besides that being dirty the front staff wasn't very friendly. We came here for balloons. Now as far as the balloon guy he was the life of the party and super helpful. He got things done real quick for us and had alot of suggestions about what we should buy and what would match. He was also really nice to my nephew. I give 3 stars because he gave great service but minus two stars for the dirty doors and unfriendly front staff. read more

Horrible they did have some stuff I was looking for but not organized and when I asked for help the lady said "yeah we have it" and did not guide me the way so I didn't get what I wanted and there was no staff was around. The lady "TATIANNA WAS RUDE. very disappointed . And dirty read more

If I could I could give this location 0 stars, I would! A friend and I went to buy a single balloon, and their employee Mary. And I repeat MARY! Asked us for our emails at the register and when we told her we didn't have any (I got an email specifically for this) she immediately said ok sure, and my hair isn't brown. Which it was she was really sarcastic and RUDE. She continued to give us attitude while we checked out. That was unprofessional and not customer service friendly at all. read more

I find it extremely frustrating that I rarely shop here yet when I need to they are out of helium. How does that happen when this is what your business revolves around??? I ask to speak to a manager and the clerk puts me on hold then hangs up on me. The unfortunate situation is that this is the ONLY location near by. read more

It is what it is. Party City is a store I love to hate. I like to see all the cool stuff they have but they are very expensive, overpriced for the quality, do not allow returns, and give only corporations buying for more than 50 a discount. They also do not know which corporations they do offer a discount unless you are at that specific location. I find that weird in the 21st century techno world we live in. If you need thematic party stuff you will probably find it here but at triple the price of Wallymart or the Dollar store. The Merchandise is different at each location and I have been bummed steer a lot on that. If you are not picky you will do well. Or if you need something very specific you might be lucky here. I do have an issue with their return policy though. I feel they are being a bit dishonest here. I recently purchased some items for a themed school book event at this Maryvale location. One of the costume accessories did not work. It broke right out of the package. No returns means I got ripped off. Let me tell you the ten dollar price tag on a 2 dollar item made the situation's pain a lot worse. I understand the reasoning behind no refunds on costumes but in this case they should stand behind faulty items. I find the Metro location a bit better and the Chandler location the cleanest. This location is kind of gross! I usually end up buying online from Stumps or WindCity Novelties but shop here in a pinch. Balloons are super expensive here compared to DollarTree but they do have some really cool designs and more variety. read more

I went to buy a Halloween costume for my granddaughter tonight. It said there was 7 pieces in the bag. It only had 3 in it. Im glad I checked. I told an employee and she called the manager. The manager did go back and find 2 other pieces that belonged to the costume. When I asked if I had to pay full price even though the gloves were missing she said yes, but then thought about it and said she could give me 10% off. The $33 costume came out to $30. That manager was rude and very unprofessional. read more

Just to many people and not enough casheirs available. They always come up front when it gets busy but by then you have the long lines with someone fighting over an ad price. read more

Very rude staff I had ask one of the girls if they had an letters to put on a cake as a decoration. She immediately said no and didn't even look , went in the next isle and found it myself. read more

*Excellent variety * super clean store * well stocked * friendly people * Worth the trip!!! I had to find a party store and was at Banner Estrella Hospital. This Party City location came up in a search on my phone. I am not familiar with that part of town but easily found it. I was so pleased with how friendly and helpful everyone in the store was as soon as I walked in. They had a huge selection of themed party goods including candies that matched! Aisles and aisles of neatly stocked party goods gave me great ideas for both work related events and personal parties and entertaining. The manager Ed was the nicest guy and we chatted quite a bit. I read other reviews and don't know what they are talking about because this fantastic. I am very familiar with Party City and this was the most well stocked, with huge variety and cleanest store I have seen. Prices are good - certainly no more expensive than other party stores. While I was there 2 people came in for returns and they were handled without any problem. I heard the transactions - so I have no idea why someone said they didnt take returns. I will go out of my way to shop here, even though it is quite far from my home. Thanks! And I cant wait to visit at Halloween! read more

I was doing an errand for my Niece's birthday party with a coupon that did not qualify for the helium tank I was supposed to get. The Manager Eddie came to the rescue and got the 48 balloons expertly filled (saving me my next errand) for about what I was going to pay for the helium anyway. Very impressive customer service. Thanks Eddie and Party City. read more