If I could give a zero I would. I find the customer service to be extremely poor and "the store policies" to be unacceptable. I spent time in the store walked every aisle looking for a product, no one available to ask for help. Stood in line for 20 min as there was only one person working the register & balloon orders etc... finally a second person comes up. I ask questions about availability of products & was told that the "popular product" was not available and if I got lucky when calling and found it in another store to ask them to hold it for me. Forgot to ask for one of the products I couldn't find. Called back tonight to ask if they have it, first I was told by Brandon that they do have some of the items but not sure if they have the qty I'm looking for. Then when I asked if they could look, he went & found it. I asked if he could hold it so I could pay when I went for my balloon pick up in the morning and I was told he could hold until 9:30 tonight. No exceptions, store policy. I asked him to ask the manager to make an exception. I had made a purchase in the store today, I was going back to pick up balloons the next day. He spoke to his manager Marilyn, and no, no exceptions. They would only hold it for me for 2.5 hrs. I maybe could understand if it weren't a guarantee that I'd come to get it in the morning. But I'm a paying customer who has an order to pick up less than 24 hours away. No exceptions?! Ok, please stick by your store policies and know I will never shop Party City again. read more