The experience I had at Walnut Hill Dental office in Pasadena was positive,comfortable and exceed my expectations. From the moment I walked in,I felt welcomed. The Staff was very friendly and professional... Monica tapia and Carmen at the front desk were outstanding. The Dentist's skill by Dr. Morris,wow! Bedside manner. He took the time to explain each step of my treatment. Carmen, Dr Morris assistant, very professional and friendly. I also have to say thorough and gentle the hygienist was. Did it go above and beyond? Was there a non-wait policy and modern equipment. The thing I liked the most is that they even followed up the next day to unsure I was comfortable after my procedure. I highly recommend Walnut Hill Dental to anyone looking for a caring and professional dental Team. Very respectfully, Frank Cabanas read more

I agree with others that this business should be shut down. They told me I had lots of cavities (I didn't) and that I needed 4K worth of work done (completely untrue). I am still upset with how they treated me and blatantly unprofessional they were aside from being a complete scam. read more

Amazing a lot of fun. I explained to Dr. Morris that im usually difficult to numb. He explained everyone's anatomy is different and he has multiple techniques to make the experience as painless as possible. When I was numb the extraction was done in seconds. When he said was done I looked at him quisically, like it was more difficult to numb than the actual procedure. Can't forget the rest of team, we all joke, chit chat about our dogs and family. First practice in a while that is patient first, making the dental experience wonderful and something to look forward to seeing on the calendar. read more

I've been a patient of this location for 19 years, and was recommended to me by a co worker, but when it came time to stop neglecting my teeth, I'm glad I came here, their Doctors have always been great, kind, and professional, but a highlight of most of my visits, especially my last one about three weeks ago, was my technician Carmen! She's always kind, and since I get nervous in a dental chair, she remembers this, and always at least tells me what's going to do before she does it, so I'm prepared, and less nervous, she knows my time is valuable and it's feels like it always her second priority, her first though is my comfort and safety, which I really appreciate, she's knowledgeable, and sincere in her observations, and feedback! Thanks, Carmen for all your hard work, I'll always be appreciative! read more

I enjoyed my visit at this office.Professionalism and friendly atmosphere-these two things are very important for every patient.Thanks a lot to dr.Tsibel and his team read more

Sourcing time coming here ! This is my dentist other sister locations (mind you it is about 6 if them) lol I have been to all of them and I am satisfied. Came here for my cleaning and x-ray and everyone was so nice and helpful! The hygienist, front desk girls, and dentists were all just so welcoming and nice. They do good work and have good quality. It's located on and Hill and Walnut and you cannot miss it ! Parking is in the rear, and it's plenty of parking. I recommend this dentist! -Marshay D. read more

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I'm absolutely thrilled with my new crowns! Getting four (yes, four) front teeth done is a huge deal, and Dr. Solomon, Carmen, Jeyme, and the entire assistant team at Pasadena Dental Office absolutely nailed it. They are incredibly skilled, gentle, and made sure my smile looks natural and beautiful. I couldn't be happier! read more

Starting from the front desk experience to the care provided by Dr. Solomon's team, the office is excellent! Loved that they played my favorite music and offered me stress balls to make it through the visit. read more

I bought a Groupon for a basic cleaning. The appointment was for 1pm and they began the cleaning at 4pm. During the 3 hours that I waited, various examinations were made. I said over and over that I just wanted the cleaning. I was brought into the examination room and out to the lobby twice. Here are extra services. No. Here are more extra services. No. Sign this if you don't want extra services. By the way, you really should pay for more services. 3 hours later I felt a massive inner fury as I was told that the basic clean was just a 'polish' and it took exactly 7 minutes. I was in my car at 4:08. Do not go to this place unless you're okay with waiting and not getting the service that you expected. I wish I just spent more money on a different Groupon. I read a bunch of the negative reviews and I couldn't agree more. The part that makes me the most upset is that while wasting my time they act sugary sweet like they are on your side. It somehow makes it worse. Also, if you read the positive reviews, a lot of them begin the same: I've been going here for X number of years... Also: I am so afraid of the dentist but... Maybe it's just a coincidence and that's how people write, but I am suspect after my own experience and especially reading that so many people had similarly messed up appointments that pissed them off. read more

Everything went swimmingly. The staff is very friendly and professional and the woman who works the front desk is an absolute pleasure. I look forward to future visits. read more

Very knowledgeable and professional Officer is clean Front desk is polite and friendly read more

I've been a patient for over 15 years due to some serious dental issues. Dr Morris, among others, have been more than just dentists. They're professional doctors treating patients with the utmost care and respect. There's a lot more to a cavity, especially if you let it go. The staff, from the front desk to the back surgical treatment rooms are very knowledgeable and have been able to provide the best care always. They're a team working very well with each other and the patients. Everything is explained in detail and there's always options for treatment plans. They take insurance and they do their absolute best to make sure that the claim is processed timely and correctly. I've been to a few dental offices in my six+ decades. This office gets my highest recommendation. The key is their professionalism, excellent dental service, and a light of humor throughout the office making for a pleasant experience. Ty!! read more

I had a deep cleaning that went very well The Front office was very professional & Caring they followed up with me the next day to check on me I was very pleased with that Extra Concern being a customer Service professional myself read more

Pasadena Dental (formerly Walnut Hill Dental) has wonderful staff that is professional and courteous. The dentists are very competent. The procedures I had were painless and I was happy with the result! This dental office also has very modern up to date equipment. read more

Since I have always had a fear of dental work it can be difficult to give a fair review. I'm a business owner & can be too objective in my opinion. What I can say is everyone wants to do their best job. I was received well. Everyone engages in best quality to make me feel comfortable. Dr Michael is very kind gentle & generous man. And cautious I might add so I m in good hands. It's still early in the process because @ my age 76, I avoided the dentist. So I'm definitely dealing with my own personal situation. If your on the fence don't put it off this is an excellent choice & you won't regret it.Shalom read more

If you like getting scammed -- make sure to book an appointment here! This office makes money offering "free dental assessments" via referral programs ...disguised as "grant" programs. (The grant program offers to cover some of your costs and refers you to them. Then, the dental office charges you triple -- knowing grant program will cover some of your costs and you think you're getting a discount.) In order to book your "FREE" assessment with office -- they charge $50 for "last minute cancellations." Hmm. Sure no problem ... I give them my card info. They charge me IMMEDIATELY which I thought was odd. A few hours later I read about the scam and cancel my appointment promptly -- which was more than 48 hours in advance. The staff gives me the runaround for 3 hours saying they will call me right back / need to speak to their supervisor about refunding me. They never call me back. When I call them later, they hang up on me 2 times . Finally, SUSAN (the manager) picks up and says that because I was referred through a program - they do not refund appointments even if canceled days in advance. I inform her I was told there's only a 24hr cancellation policy. She doesn't care. I then inform her I already spoke to the program and they expect the office to refund me - and she can reach out to them to confirm. She doesn't call them. I inform the program of this - and the program supervisor calls Susan to request they refund me because this went against their rules. The program apologizes to me on their behalf, and says I should be receiving a refund in a few days. A week goes by -- no refund. I call the dental office and they claim they forgot to do it. They offer to write me a refund check. I decline because I already knows this check is going to bounce. Lol I then hear them grab a pen and paper while asking for my card info (again) -- to "issue refund" they obviously continue refusing to do. I'm fed up and hang up. I have contacted my bank and submitted evidence for a chargeback. This place is an absolute scam. Stay away and do not trust your teeth with petty criminals. read more

This is a post 2 years later to express my extreme concerns for any patient who comes to this office. I will be honest and say my dental anxiety is high and I am not the easiest patient, however, as someone who needed dental work, I entrusted them with my care and assumed they would not only do a good job and take care of my teeth, but they would also be patient in the process. They offered sedation dentistry, which I thought would work good for me and that's why I went ahead and decided on Walnut Hill. I should've known from the start that they were not gonna do a good job. Not only did they try to charge me an optional $300 cost the first visit without giving a reason why, but during my first visit with the dentist, he told me I should get porcelain veneers. He said my front teeth did not look good... On top of that, they did two crowns on two of my molars on the left side of my mouth. While the doctor was working, I could tell he became frustrated that I was getting anxious and feeling the pain. He quickly got the job done, and to no surprise, after my numbing went down I could not close my mouth properly. The temporary crowns were not good , I went back again and they fixed them temporarily. I went back a couple weeks later and they put the two permanent crowns on. I decided to go to another doctors office, naturally, because I didn't feel like they did a good job and I wanted a second opinion. Right when I got there the new dentist told me that my crowns were both done incorrectly. They weren't completely closed. I then had to go back to the Walnut Hill office for them to redo the mistake they made. They allowed a different doctor to do the crown and he did an OK job. However, I sit here two years later from my procedure, and I just had to have a root canal because my bottom crown was not closed properly and led to an infection. I had 2 additional dentists give their opinion and they agreed that the job was horrible. Walnut Hill has horrible bedside manner and their front desk does not help either. They charged me $430 every time I needed sedation.. The doctor I went to today charged me zero dollars. I can't believe I wasted so much time and entrusted walnut Hill Dental. I hardly leave reviews but felt this was important as this business does not deserve New customers and does not provide sound dental care. Overall, I had two crowns done by this dentist and both had to be redone. One required a new crown and the other one required a root canal. Definitely don't think anybody should be going here. read more

I've been seeing Dr. Michael for years now and the office and staff are great!! He is a gentle and caring dentist who gives injections and dental implants that don't hurt at all, I would absolutely recommend coming to see him for any dental needs !! read more

I recently have started treatment at this Dental office. The staff and Doctors have been very professional and knowledgeable. I definitely recommend it. I met Christina who typically works the front desk, she has been amazing. She is extremely helpful, and willing to ensure you're taken care of. She is a great asset to this office! read more

The hygienist and doctor were very nice. But, the scheduling department needs improvement. My first time at the clinic, I was scheduled for a certain time (i had to call out of work for) and when i got there, they made me wait 1.5 hours and all they did was some xrays when i booked a cleaning. They said the doctor was held up with another client. So I called out of work for nothing. I had to come back for the treatment. The staff is also a bit absent-minded. They overcharged me during one of my sessions, so there was a refund on my account. It's been over a month, almost two months now. I have been chasing after them and calling 5 times now asking about it. They always say the manager will get back to me, but she never does. No one does any follow-ups here. I have to keep calling in. Today, I called in, and the lady over the phone just said we are busy here and had other clients they had to deal with. I understand this. However, I am also a client here. Taking my money is so easy. But getting a refund seems to be impossible with them. read more

I love this place after a while of not having a permanent dentist I really liked going and trying this place everything was very clean the people who work there were friendly and I especially liked Monica's attention the best read more

Total CON ARTISTS! This dental office should be shut down. These people will con you. The dentist is a sales person. Dr. Michael does not know what he is doing. His work is awful. They run specials and then charge thousands of dollars. They are beyond overpriced. The office looks nice because they rob people. Don't be fooled. Don't fall into the their snake pit of lies. The front desk manager, Susan is a liar. The dentist is a liar. The office manager Susan is a liar. The owner of the practice is a liar. The assistants lie. The staff lies. This office needs to be shut down. These people are evil. The work the dentist did is not done well AT ALL. I know two other people who go there and they have the same complaints. Believe the 1 star reviews! The documents they have you sign are all fake documents. They are part of a grant program and are a total SCAM. The grant covers some of the charges but the dentist charges at least triple what he should charge. Now you can't say you didn't know. It's on you if you read this and still go in. They are ALL scammers, con artists, liars, do terrible dental work, they have zero talent, and its all smoke and mirrors. I wish I could give them minus 5 stars. Choose the filter tool on yelp and select 1 star reviews. See how much commonality there is with all the negative reviews. That is what happens when the truth is being told. This will catch up with them read more

l've been coming here for about 4 yrs. now and I have always been treated quickly and kindly. Christina, the receptionist, was always so sweet and accommodating whenever I needed a last minute appointment. Monica was also very resourceful, she was actually able to help me finance my mom's treatment with 2 yrs. and zero interest! I really love this dentist office, everyone is so welcoming and professional. I definitely recommend this office, it's local, great staff and the hygienists and dentists are incredible! read more

I had a horrible experience with these scammers . They do advertise on instagram with lower monthly payment to attract customers, when you go there and they decided to avoid this subject. The next day I try to ask for my panoramic dental x-ray, the front desk lady named Christina try to use many excuses to refuse to give me my records, 1:she didn't keep it! 2: they can't give the records to patients! 3: she has to charge me 50 dollars! 4: she said she doesn't know how to send it to me though their system, only the technician can do it, and this technician works at home only ! What a crazy talk! I called in the office around 5 pm to ask again , the other lady who is the manager name Susan, she said she will email it to me after she finished with the customer in front of her, ok.... I was waiting... and keep calling until 6pm until their office was closed. No one answer me and no one calls me back the next day. I called again the next day for my X-ray record, Christina and Susan said they can't do it! Have to send it until next Tuesday by the technician only! What type of business is that? A week later, I called them again, and she said she already sent it to me , when I checked my email, I do receive one picture from them. Only one picture. I am wondering how can they still doing their business with all these nonsense! read more

BEWARE. DO NOT SIGN THE HIPAA FORM THEY SNEAK IN WANTING YOU TO SIGN. HIPAA Is a law protecting your privacy of your medical diagnosis from being shared with other Medical facilities or Insurance companies. By not signing you can count on a true second opinion if you ever need one. They also did the old "Bait and switch" I went in for something they confirmed they could do than wanted to sell me on something else. I dont trust this dental office. Even the office manager was rude and condescending. Dont be afraid to say NO on the HIPAA consent form. Google it, protect your self. read more

This review is a couple years late, but I wanted to echo the sentiments of the other one star reviews for visibility. I came in, thinking I was going to do a routine cleaning because I got a coupon in the mail for a low price. When I got in the chair, they said I need thousands of dollars work. I told them that I wanted the cleaning. They said that I needed to get the other work. I couldn't afford it, and they expressed that it was necessary in order to do the cleaning. they made the work sound very urgent. I agreed to getting it done. Meanwhile the assistants are there in on it, convincing me how it's so important to invest in this etc. While they were doing the work on me - they also suggested another treatment that was going to cost upward of $1000 that I could get done that day. I was firm on not doing it . The dentist also let me know that I could benefit from getting VENEERS and I wanted to get it through him or their practice they were having a sale that month or something - and they called me twice asking me if I wanted veneers afterward. When I was done with my procedures, they printed out an invoice on how much would cost. I didn't feel that this was ethical. (Noting, they were aware that I did not have dental insurance ) read more

Be aware they might make you do unnecessary procedures!! My gum hurt and my dentist moved to a much further location so I decided to give this dental office a try. After x-ray and examining my gum and teeth, the dentist told me that I had infection inside a tooth and I needed root canal and deep cleaning. With the root canal, cleaning and dental crown, the estimated total is over $2k. That's a lot and I wanted to seek a second opinion, so I drove to my old dentist who is a family friend. She looked at the x-ray and checked my teeth and gum. She said she looked really hard but there's nothing wrong with my tooth and she just saw a canker sore at the gum where I said the pain was coming from. A canker sore!! Can you believe that I almost go through a root canal to destroy my tooth? That was totally unethical. I know there might be more than one dentists at Walnut Hills Dental but I don't remember the dentist's name. The service wasn't great either. He was seeing 3 patients at a time so I had to wait a lot. read more

Love this place! Dentist offices usually feel cold and fill me with anxiety (and some times lil panic tears) but overtime Walnut Hill Dental Dr. Morris, Connie & Carmen have helped me get over my fear and feel right at home. They're patient, listen to your concerns and work towards finding a solution you feel most comfortable with. They've helped remove braces stains I was told were impossible, held my hand through a screeching wisdom removal, + many check ups & cleanings. I recommend! read more

When I say this was the easiest painless procedure I've ever experienced, I truly mean it. From Monica and all the PATIENT ladies at front desk dealing with all my questions and payments to Connie who always laughs at my terrible jokes to Dr. Morris who talked me through everything and made me feel SO comfortable. I got a molar implant after getting a bone graft elsewhere. Needless to say, the whole thing from start to finish was seem less. There's a sense of honesty and relaxation you don't find at other dental offices. I always felt so used after all my dental work (and I have veneers, 4 root canals and a ton of other stuff done so I know how it goes) but the team here takes care of you 100%. I will be coming back, I mean hopefully I won't need to, but this is the place to go! read more

I've been a satisfied customer with Walnut Hill Dental for the last 4 years ever since moving to Pasadena. I've had extensive work done in the last 2 years ever since my insurance provided for by my company has been updated to have no cap (pun intended). All the work has been great - crowns, implants, extractions, cleaning, etc. A few of the crowns didn't go as planned which had to be replaced - free of charge - all the work is guaranteed. A big shout to all the staff at the Pasadena location who are super friendly and provide great service and care - Dr Michael Shnorhavorian (Dentist), Carmen, Connie, Lily and Andrey (Assistants), Herbert (Hygienist) and the lovely front desk crew - Susan, Christina, Monica et al. read more

Will give you a good deal on basic work to get you in the door, lie about the services they offer then tell you right before you have to sign a waiver of consent, absolute joke of a place, the hygenist is great though take advantage of their teeth cleaning then gtfo out and never go back read more

Recently went in for a checkup, I was kind of nervous due to Covid. Front desk receptionist Christina was extremely friendly answered all my questions, and assured me that they are very sanitary. She made me feel very welcomed and comfortable as well. Overall experience was great. I got seen right away. I'll definitely be back! read more

I am seriously terrified of dentist. I have had childhood trauma due to some horrible dentist experience. Let me tell you when I say this Dentist office made me feel so comfortable and secure. The girls in the front office Monica and Christina were very professional, pleasant and helpful. They made sure I had exactly what I needed and that the waiting time was manageable. The office was very clean and they offer you free coffee. Connie and Carmen were my dental assistance they are very friendly and funny, they made me feel like a friend and not a client. Dr Morris did all my dental work. I got a crown, bridge and teeth whitening. He made sure I was calm and reassured me I have nothing to be scared of. I did not feel an ounce of pain and he did all my work in a timely matter. He is a great dentist. I would recommend anyone that needs dental work to come here. They gave me my confidence back with a beautiful smile. read more

Pasadena Dental Office and Orthodontics - Teeth whitening - General Dentistry Near Me - Pasadena, California

Believe all the negative reviews! I had same horrible experience with the over selling and charging. Went in to address one tooth, and got quoted 23 thousand for "other work" that needed to be done. This quote was supposedly on top of my insurance. They say they except insurance, but I was told later by Dr. Michael that going thru insurance was a pain, as if they expected me to just whip out 23K right there and then?! They wouldn't let me leave, had multiple people come and talk to me saying how urgent it was I get at least one of the procedures done. Sale tactics for sure. I finally buckled and agreed to 1 crown they said I urgently needed. They make you pay up front, no payment plan btw. Cost me an arm and a leg for 1 crown that they later lost! Come time for me to put the permanent one in, they had no record of it and couldn't find it! Anyone would be upset. After waiting hours and hours, they probably made one on the spot because it looked horrible! It was bulky , overly white not matching any of my other teeth! Then they had the nerve to try and sell me on more cosmetic work while I was there. Couple months later the crown broke off. At first they tried to upsale me in getting another procedure done as if it was my fault vs the quality of work of Dr Michael. Ethically, replacing it was just the right thing to do. Crowns should be lasting you 5 years minimum! Took so much persuading and complaining to just get him to fix it without charging me another arm and leg. But boy did they want to, and attempted to. 1 year later, the crown came off again. I had sworn off this place, being it gives me used car salesman vibes. Unethical, shady practice. All they care about is making money off you and it shows! Can't even say their quality of work makes up for it. Dishonest work, dishonest people. Never again. read more

I've been going to Walnut Hill Dental for several years and have had only great experiences. They are one of the best dental offices I've ever been to. I appreciate the great service from Carmen, Susan and the doctors. read more

This used to be an all women team which was amazing! Returning now, most of the team was different; The first dentist that assisted me was great but once i was moved to see the head dentist things turned sour. After waiting for a long extended period of time; He Never introduced himself, was not attentive to any of my needs , seemed uninterested, and as my cleaning procedure went well, i was really confused after i told him that i was not able to do the other procedures he recommended that day, (as my tongue had an open wound due to my retainer scabbing me) Dr. Michael leaves the room for his assistant to come in and tell me that he cannot help me for what i specifically came in there for until the end of this month... no empathy, no other options or recommendations, they didn't care whatsoever. They literally made me get service of cleaning my teeth first before telling me this and got their money just to send me home with the injury i arrived with. Yeah right! read more

Walnut hill dental was great Monica helped me with scheduling my visits for my treatment and Christina greeted me with smiles and was great help with filling out my paper work. Andriy was great assistant explained everything in detailed for the work I needed. Dr. Morris is a great doctor answered all my questions! I would recommend this office to anyone !! read more

Due to Covid I was scared to go to any Dental office and get work done but the receptionist answered all my questions and explained to me that everything in their office was disinfected and super clean . She made it more comfortable for me to go . This Dental Office has a Very nice with a great attitude receptionist Monica which was very very helpful answering any concerns my mom had. Usually it's very hard to find an office with a Spanish speaking Receptionist that can help my mom make her appointments or answer any questions she has without me translating for her. That's a Big plus to Walnut hill dental! Also a big thanks to the assistant Carmen for also helping my mother. read more

Pasadena Dental Office and Orthodontics - Super clean office, great environment! - General Dentistry Near Me - Pasadena, California

I am very disappointed with the poor service that you provided. First, the lack of respect of the customers time, I had to wait more than a month to receive a crown. Next, the negligence in your work, I came without pain and and I have been in pain since you worked in my mouth. I have been taking pain medication since my first visit. Next, the high price of your services and false promises of no pain. I urge that you revise the service that you are providing and improve your services , I am a customer that will no longer return because of the unpleasant experience. read more

I never write reviews, but this place I highly recommend super awesome staff. I have always hated dentist but with them I felt super comfortable. the assistant Connie was super sweet easy to talk to. She made me feel very comfortable and Dr. Morris was super nice. He explained everything to me. I felt like if I knew them already I like how they were able to see me the same day I was in so much pain I'm so glad I was able to find them if you're having any doubts with them don't I do highly highly recommend. read more