very helpful to my parents over the past 20 years very nice and lots of information they give and they almost do everything

I came here about a a month ago and I couldn't have asked for a better experience. When I called ahead, the woman who answered the phone was incredibly helpful and encouraged me to come right in. Luckily, I made it just before their lunch break. From the moment I arrived, the entire process was smooth, efficient, and stress-free. Jennifer was absolutely wonderful. She was kind, personable, professional, and genuinely seemed to care about helping me. She took the time to explain everything and went above and beyond when I was having trouble scanning and converting documents into a PDF. Instead of rushing me along, she patiently showed me exactly what to do and made sure I understood the process. The gentleman who took my fingerprints was also friendly and efficient, and together they made what could have been a stressful task incredibly easy. If you ever need a Live Scan, this is the place to go. The staff is knowledgeable, the service is fast, and the customer care is exceptional. It's rare these days to find people who are this helpful and willing to go the extra mile for their customers. A huge thank you to Jennifer and the entire team for making the process so easy. Highly recommend! read more

Fastest live scan I've ever had and consistently so. Also the staff here are so kind and lovely :) this is the spot! read more

Great spot for getting all sorts of different sized boxes. But a new policy requires them to open your package, rummage through it and repack it if you ship through them. Complete disregard for any sort of privacy. Very odd, very suspicious. Definitely just ship your packages elsewhere unless you want them rummaging through your packages?! Crazy policy. Feels like it should be illegal. It was a convenient place if you needed a special box that you wanted to ship. I will be staying away as much as possible. read more

Great experience, truly professional and very knowledgeable and helpful staff. Affordable and easily accessible

5.0 stars for their services. Friendly and efficient! We were in and out within 15 minutes. We didn't realize we had to bring forms with us but they were kind to help us print our necessary forms, which was a huge relief. The place is easy to get to with their own small parking lot. Located on the second floor. They have a lunch break from 1-1:45 pm so just come around those hours. read more

Had a 1030am appointment, was running behind got here at 1040.... and there were about 8 people waiting all with a 1030 appointment. I had asked to come in at 10, and they said no 1030. I had to cancel my 11am appointment with my doctor because 30 min later and I still haven't been seen. All the people here were scheduled for 1030. If you can't see clients in a timely fashion don't schedule them all at the same time. It's frustrating that my time is not valued here. It's a lack of respect for your customers time. read more

Came here to get a Live Scan for the new company that I will be working for. There is a small parking lot for the store and it is located in the 2nd floor. I had previously made an appointment and I was in and out within 10 minutes. Compared to my previous live scan experiences, they made it a breeze. read more

Fast and easy. Location is sort of difficult to get to and might take you a minute to find the suite inside the building.

Excellent service and follow up/through! Ftirnff def Lu and respectful. Clear communication

Excellent service. They are quick, nice, and inexpensive. Also the wait time is pretty good too

I'm responsible for Live Scans for my workplace and have found Pasadena Live Scan to be top notch when it comes to Live Scans (I've had a number of bad experiences working with other providers). From an employer perspective, Pasadena Live Scan is reliable, responsive, and easy to work with. Pricing is competitive. They're able to keep a company credit card on file and billing has always been accurate and for the most part timely (I've asked them to bill us monthly). From the perspective of someone who needs fingerprinting, the staff are professional and patient. It seems like they do operate on an appointment only basis now though so I suggest calling ahead of time. I've never heard of any difficulties getting an appointment. The one caveat is the location and parking can be hard to find. They're located at the edge of a residential area, on the top floor of the business complex on Marengo and Orange Grove. Street parking is available if the lot is full. read more

The location is out of the way for Pasadena. It's also not that visible that the office is in a small building. They need more than a banner and it needs to be on the front of building not side. Nevermind all that. The owners are super cool and just do their thing. I think they should charge more for their service because they are a small business. I am not surprised by the amount of great reviews. I just hate to hear a good review is based on being cheaper than anyone else. These folks are more than that. Livescan is a major investment and a service that is required for jobs, clearance, and background checks. It's a serious business. If they bumped their pricing I still think they would get a good review. They Just are really super cool people. read more

I was in the neighborhood and stopped by for information. The location is in a building shared with other businesses so they were hard to find. No place to park on the premises. I wouldn't park here anyway too many beat up cars with people sitting inside waiting for people. Asking for a dent in your car - forget it. Nice people in office but too many people hanging around waiting in hallway. I went to another livescan office and paid a little more. Easy parking. No waiting. read more

Walked in without an appointment on a weekday and was finished in around 7 minutes. I had a WAY better experience than I did at a previous live scan location I've been to. Fast and reliable! My total for CPA fingerprinting and DOJ clearance was $68. read more

Got passport photos done here for myself and my husband quickly (no appt req'd) and at a reasonable cost

I come here to get fingerprints once every 2 to 4 years for my various licenses. It's easy to make an appointment. Sometimes the parking is a little rough because it's limited parking. Good service, quick friendly. read more

Quick and easy passport photo service. I love my photo and they gave me an option to pick one out of two photos before printing.

Fast. Friendly. Local. Have come here a ton for notary and Live scan service. Close to home and usually in and out within 10-15 minutes. read more

Very nice office, but kinda hard to find. Mainly their prices were crazy expensive for the live scan fees service. We walked in and walked out. We found another place for about $45 dollars less. read more

Quick and easy process and reasonable price for a live scan. All of the staff was friendly and helpful while I was there. Was able to walk in with no appointments read more

Friendly and quick service! It was a bit hard to find the location at first because the building that they are also have multiple other businesses as well. They are located on the second floor. I came here for the live scan, which is $18 and the DOJ was standard cost. Compared to other places, it was pretty reasonable. They had a screen protector while doing the fingerprints, so it felt pretty safe. I called in advance to schedule an appointment, and when I came in at my appointment, I was done within 5 minutes. They also do services such as notary and passport photos. It costs $10 for 2 photos, which is also still reasonable. Overall: small location, but quiet, friendly, and quick. Definitely will recommend others to come here as well! read more

Very high quality I've scan service here. The staffs here are nice and professional. Prices are unbeatable compared to any other similar places in this area! A 5-star recommendation! read more

Polite staff, got the job done efficiently, gave a discount because background was for a nonprofit.

Great customer service, and very thorough and informative. He explained to me the reasoning behind the cost and the estimated time my results would be done. I heard back from my employer very shortly afterwards that they received the results. There is lot parking and street parking available as well. Tip: there are signs leading to his office. It's upstairs and make a right. read more

Very fast, professional, and affordable. Highly recommended. Turned around with my liveScan appointment in under 15 minutes.

Gets the job done! Pros: Walk in's are welcomed. I only waited 15 minutes and they were accommodating to get me helped. My company paid for the live scan I only had to pay $18 for the service. There are taxes, copies and notary services done there too. Cons/Tips: They don't accept personal checks-everything else is good. The parking lot is small for the amount of businesses in the lot. The lot is on Orange Grove, Marengo is a one way street but if you come through Marengo there might be street parking there. There's LOTS of businesses there, find the stairs. They are on the Marengo side. Go up and turn right and you'll hit it. I got there and must have looked lost. Someone asked me what I was looking for and pointed me in the right direction. read more

They have a great price for passport photos, 2 for $10, which is the closest that I could find to Costco's former photoshop(RIP) prices. You don't need an appointment, but they mentioned that they close at 1 pm for lunch. They also recommended that I don't wear a white top, so I thanked the friendly clerk for the good tip. read more

I have come here multiple times for passport photos and life scanning. They have very KIND and fast service

Great customer service! It was a wonderful experience. They really pay attention to their customer's needs. Very clean and organized. Thank you Mr. Ricardo and Jennifer. read more

I highly recommend. I have been here multiple times for job requirements, and I always leave satisfied.

This place has great customer service! I called to make sure they do Ink fingerprints because my company requires "ink fingerprints" and not live scans. They can do both "ink fingerprints" (under $20) and live scans. This place takes appointments only BUT you can literally call right before you go in. Their parking lot is small, and the location of the place is upstairs. There are signs for you to get to your destination no problem. read more

Fast and friendly service! Took only about 10 minutes. Highly recommend these folks!

Quick reliable photo service for passports and visas. Have used multiple times and each time the wait was short and development of photos was fast and efficient. read more

This is my second time doing a live scan at this location and service was fast and efficient. I always call in to schedule an appointment (that's required now due to Covid). Usually getting and appointment in a particular time frame is easy in my experience. The cost was under $20, so affordable. The only complaint I have is Parking is tough. They have a tiny shared parking lot so residential parking is usually what you need to do. Residential area near there is pretty congested and the street near it (I think Marengo) is a one way. Keep that in mind when heading to your appointment and allow 10 minutes for parking prior. Service is always good and wait time is almost none due to having a scheduled appointment. read more

The staff was super accommodating and spent extra time and a lot of care to make sure our passport photos met the requirements (and very specific guidelines) for our European passports. We highly recommend their customer service and affordable prices. read more

They were able to see my right away without an appointment even though they were headed out to lunch soon. They printed my employee form for me and had me in and out in 15 minutes. My employer received the results by the next day. They were fast and professional. Recommend 100% read more

Who knew getting fingerprinted was so much fun? Eric is incredibly gracious and kind-hearted and can help with so many things! Fingerprints? Check. DMV registration? Check. Notary? Check. E-filing? Check. Accordion? Check. Yes, after your done with your business needs, Eric will serenade you with his accordion. PLS is one of those homey places to hang after you get your business handled and just shoot the breeze. Old school. So nice to do business with nice people! read more

Fast, efficient, & great customer service. For a business that requires close human contact, they've set up excellent protocols for minimizing risk. Thanks! Their address is on Marengo, but parking is in an odd lot accessed off Orange Grove. FINALLY, they had the cheapest roll rates I found. read more

They told me to come in on a Saturday morning and it was closed. There was no signs or anything indicating that they were out of the office. I ended up getting a haircut from the hair salon on the bottom floor instead ‍ they're stationed outside on the parking lot with canopies, fans, all the chairs and supplies. 10/10 recommend. read more