Amazing customer service Really an agent on your side…read more Available day and night!! Spends time to customize the policy to your individual needs

We went to their office and met them. They were awesome, they knew all the questions we asked about…read moreour coverage. So professional and warm. They saved us a a lot of money and we still have our amazing coverage. I would recommend them to any of my friends. It's so nice to have a personal people caring connection while saving money on Insurance.

I used this agent for a couple years on 5 policies, they only lower one premium once for one…read morepolicy. So, several years all my premiums just going up. But, the worst wasn't premiums it was customer service on a big complex claim. The staff offered little to know help on the claim. I was lost and frustrated, so I called Paul the owner. He just gave me attitude. Then lied to my face said he would call after we spoke. I asked the adjuster a week later if anyone from Paschall had made a call on my behalf, he replied no.

First class service, first class people, a strong community company! They generously support a wide…read morevariety of activities and organizations

In early October (2022), coming home from Colorado, I hit a 300-lbs mule deer with 6-8 points on a…read moredark, two-lane, shoulderless backroad at 5 a.m. By 9 that same morning, Brad Roberson from the Weatherford office had reserved a rental car for me and arranged for a wrecker to come get the car. I wasn't out of pocket for anything. Within a week, even though the car was out of state, FB had the car towed, stowed, and evaluated and I had a more-than-expected settlement. Matt Harmon had a new policy for me as soon as I had a new car. I called Brad and Matt quite a bit during that time, and they were always eager to answer my questions and make sure I was taken care of. From the time I hit the deer to the time FB had a settlement prepared for me was a week! A week! And the settlement paperwork was extraordinarily detailed. It outlined everything that was impacted and would require repair, beyond anything I could've imagined. They gave me what I thought was beyond fair-market value for a car that had well over 224K miles on it. There was no haggling with impersonal adjusters. I've had a lot of insurance policies on cars before, but I've never in my over half-century of life have ever had such a pleasant and hassle-free experience with an insurance company. It was truly amazing. And no, no one is paying me to say this. I have no ulterior reasons or personal gain vested in this review. I'm just a happy customer who thinks that in our day and age of cancel culture and fake news, this little story was worth telling. No one asked me to write this review. Truly this one reason is why Farm Bureau gets the customer satisfaction award from J.D. Power every year. Thanks, Rob and Matt and everyone else at Farm Bureau who made this possible. Daniel Ray Parker Co., Texas

From the owner: Since 1952, Texas Farm Bureau Insurance has been protecting members' moments - the big, the small,…read moreand the everyday.

Trophy Insurance has you covered! We are saving money, while getting better coverage. The staff is…read moreamazing and easy to contact no matter your needs. They are knowledgeable and will provide the coverage you want.

My renewal was in February, woke up and 6000.00 was taken out of my account for home insurance…read more Over 2000.00 more than the year before. I called to ask for my agent to call me back but it never happened. The girl that answers the phone says she gives him the message but I never get a return call. If they draft my account again in February we will have problems.

You buy auto insurance to insure you will have service when you need it. Would not recommend, using…read morethe road side service that is 24/7 is horrendous. First time using I had to wait 13 hours to get a tow service ON THE WAY to my car. Call center is not organized well, they often do not call back or text to inform on progress of towing. Leaving you clueless and just hoping they come. Using the road side assistance for help with towing to get to a car shop is considered a claim and using it 3 times in a year will get you discontinued. If you need long-term insurance would recommend looking somewhere else. Yearly insurance might do for some but except multiple complications with plans and changes randomly to your plan.

I recently switched to Jacy Guynes-State Farm Insurance agency on Santa Fe. Shauna was exceptional…read morein helping with the transition and got me the best rates which are lower than my previous insurance. She has bee very responsive in answering any questions I have and I feel like I've made a good decision.

Used for years, Den of thiefs, paid my premium for years,over 20, had a claim, ripped me off, was…read morelike pulling teeth. They lied to me, would not return my calls... sorry i gave them so much money.

We loved loved loved Perry Mader. We loved our SF rep in west Texas. We know we pay a but higher…read morerates with SF but for over 20 years we have gotten highly accurate, thoughtful, careful and respectful service That completely changed once we were transferred to this agent. From our first encounter, the reps in this office seemed " too busy" for any questions and concerns - our very first transaction resulted in numerous errors. Six encounters later resulted in us finding our policy in a horrifically tangled mess. We have had SF for 20 over years. Until we were with this agent, we had fantastic, accurate and respectful service. Until we were with this agent, we never had any problems with accuracy or incorrect communications. We never had to file a claim while under this rep of SF and we are so grateful. We are not leaving SF but left this agent as fast as we could. I highly recommend if you use this agent- review your policies very very carefully

This company fraudulently charged me for a life insurance policy when I did not authorize it and…read morethen would not turn over the records. Then after I canceled, they sent me a bill for something I supposedly owed 3 months later. Do not be fooled by how friendly they seem on the phone. They are snakes.

Worst insurance company ever. My son had a wreck in March. The insurance company did nothing I paid…read moreto have the car towed to service center. After a month of not hearing anything about the car I went to service center for them to tell us the car is total and they have been contacting Direct auto for 3 weeks with no response. It's June and still nothing. Call, email, fax, and chat no one can help. At this point it's time for an attorney because this company sucks.

We had the absolute pleasure of working with Brandi Humphrey, and I can't say enough great things…read moreabout her! After noticing that our current insurance rates had skyrocketed, I reached out to Brandi--and she immediately jumped into action. She had a quote ready for us that same evening! Our schedules are hectic, and it's not always easy for us to gather documents, return calls, or respond promptly, but Brandi was incredibly patient throughout the entire process. She was never pushy, always understanding, and made everything so clear and straightforward. It didn't feel like a sales pitch at all--it truly felt like we were being welcomed into a family. To top it all off, she ended up saving us nearly $2,500 a year! If you're looking for someone who genuinely cares and will go above and beyond for you, Brandi is your person. Highly recommend!

From the owner: Our mission is to be a resource for my State Farm customers and community by providing insurance…read moreand financial services, protecting who and what they love, and helping them to recover in the event of a loss.