AMAZING. These guys are EXPERTS. Had an emergency flood from a big leak in our old back flow valve…read more Called Aqua and they were here FIRST THING the next morning (life savers) with the exact part we needed. They had seen the video we sent so they picked up the part beforehand; no need to run out and purchase. They take care of pulling the necessary permit for us and file it online with the City. Finished this big job in one hour! Water again! Superb and knowledgeable service, we love you Trevor and Don. Excellent work. Also thank you to Casey for putting us at the head of the line since we had to shut off all the water to stop the flood!

Very professional fair price to be honest and the plumbers were in and out and to be honest we do…read moreneed some work done on our house and they gave it to us straight! We are looking into other options for our house as well! We just can't keep paying out-of-pocket like this even though the price was fair. Everyone else could've charged us a lot of money and believe me I looked around. The plumbers Anthony and Trevor were very professional and honest about our house ! after a while ... You can't keep doing patch up jobs on older models homes !!!! But we were able to get something done. So I'm thankful for that right now . Now the real work begins!!!

Had a leaking shower faucet and 5 to 6 plumbers that we contacted just read our message and no…read morereply at all. John and the team response even during Saturday, and come earlier than they mentioned on the call. With a reasonable price. Great in communication. Highly recommended.

Good work appreciate the quick service and visit from the pink truck! Happy to make future calls.read more

Michael was very helpful in getting my water heater replaced. He explained the different options…read moreand presented his professional opinion as to which was best. I definitely recommend his services.

Impeccable customer service. Very knowledgeable. Arrived promptly for appointment and resolved the…read moreissue quickly. Highly recommended!

A pipe burst at my sisters home. After a few hours a tech came and fixed the problem. I am very…read moresatisfied.

Warren at Boss Plumbing & Heating offered an unparalleled customer service experience. I had an…read moreissue with the kitchen sink and he was able to diagnose, articulate the issue, and fix the problem in a kind/professional manner. He responded swiftly to texts and was at my home within the hour after the initial inquiry. Quality work and valuable advice for how to maintain the plumbing in the home. I'll be choosing Boss for all my Plumbing and Heating needs moving forward.

RIP OFF!!!! Called these guys to install a new hot water heater. Plumbing was there from the…read moreprior hot water heater. Including going to pick up a new unit and installation was 2.5 hours. They charged $2,500.00 for installation!!!! That's $1,000 per hour!!! If you want to get ripped off, then use this company.

I had a frustrating and disappointing experience with Plumbing Pals that I want to share so others…read moredon't go through the same. I called them about a kitchen sink issue where water was draining slowly, and pipe is leaked or cracked under the sink. I clearly mentioned both issues during the call. They told me there would be a $78 diagnostic/service fee, which would be credited toward the final repair cost if I chose to go ahead with the work. That seemed fair, so I agreed. The technician who came out did not do any repair work. He looked at the issue and told me he only handles drain cleaning, not pipe replacement and that a different plumber would need to come for that. He also said if he attempted to unclog the drain, it would worsen the leak and the sink still couldn't be used. After he left, my card was charged $78. Shortly after, I received a quote of $475 to unclog and replace the P-trap (drain pipe). Even though it seemed high, I approved it. I also downloaded a $50 coupon from their website, as they suggested. Once the work was completed by a plumber the next day, I asked to confirm that the $78 would be credited toward the $475, along with the coupon. He said only the coupon would apply, and the $78 would not be refunded or included, even though that fee was supposed to cover diagnostics, and this job was a direct result of it. I called Plumbing Pals for clarification, and they sent me a recording of my initial call as "proof" that I only requested drain cleaning. Ironically, that very recording clearly shows I said there was a leak or crack in the pipe that might need replacement, which confirms I was upfront from the beginning. It's obvious they either didn't listen or chose to ignore what I said. When I tried to escalate the matter, I was connected with a supervisor named April, who was extremely rude and dismissive. She insisted that the $78 would not be refunded or credited and told me if I wasn't happy, I "didn't need to do business with them again." As a customer, I'm not a plumber, I rely on professionals to diagnose the issue (which is why they charge the service fee in the first place), communicate honestly, and apply the service fee toward the repair as advertised. This company failed on all fronts. In short, this was a misleading, overpriced, and unprofessional experience. I regret using Plumbing Pals and strongly suggest others look elsewhere for honest and respectful plumbing service.

I called Mike Mason because my husband broke the interior guts of our toilet while attempting to…read morefix a loose handle. He came out quickly and replaced everything for $295. Is that expensive? I have no idea, but the toilet is working fine now. While he was here for the toilet repair I had Mike give me a quote for a water-powered sump-pump backup. I was prepared to pay whatever the cost and have no idea (again) if the $1750 I paid for it was "a good price," but the job is done and the peace of mind I now have is worth the cost of installation. Mike is fast to respond, local, and follows-through on his promises. All the work was done promptly and I wouldn't hesitate to use Mike again in the future.

Overall, great contractor. Quality of work was really good, same with the customer service and…read morepricing! Little slow to respond at times but nothing to be concerned about. Work performed was replacing all the copper in my house with pex and replacing a hose bibb.

Brandon helped with a water heater flush. He was prompt and professional. Would work with him again!read more

A few weeks ago I called for a quote. I spoke with a professional over text and he guided me…read morethrough serval questions and helped me with everything I needed to know. I did not end up needing a plumber to come to my home and because they took care of my concerns over text. The person even offered for me to text them if I ran into any issues while handling my plumbing concern myself. Because of the kind and helpful service I will always call A1 first! They're the best I've ever worked with! 100/10!

I thought I needed to replace my sewer line, but Ken showed me that I only needed to replace the…read moretrap, saving me a lot of money and hassle. It was still a big job, but Ken and his team were courteous and professional. Great to work with!

Professional, courteous and does a thorough job. Mr. Dixon answers calls, has competitive rates,…read moreand shows up when he says. I highly recommend Dixon Plumbing.