I could not be happier, when you call and Amanda answers the phone you immediately know this is it…read moreand then when you walk in the doors you know it is true. I felt taken care of immediately with the sales manager, Christine. Everyone is "just" happy. Frank Leta came highly recommended by a neighbor and because of that she will be getting a referral fee. I say, make it your place to purchase your next vehicle. Also, check this out, I got more for my trade in than was offered by Carvana or Car Max. Thank you for treating like a valued customer.

My daughter found a used car online here. She did the online credit form and was told to come on…read morein. When she arrived the (first thing that morning) the car had been sold. She found a second car and was denied being told she needed to find a car under $18k by the manager. She did but was denied again. She found a third car for $13k and denied again. The whole experience for her was a heartbreaking one. Even worse, the manager was misleading about what she could buy while a high pressure salesman wouldn't stop pushing more cars. I would never recommend this experience to anyone, especially a first time buyer.

Great service as always. Donavon in service department was helpful and kind. Only car dealership…read morewhich always treated me great and when I didn't know something never made me feel stupid. Every department I have worked with ROCKS!!!

Been there a number of times never had an issue, today had a transmission change, oil change, and 2…read morefilters. My car was there for two hours and my labor charge was over $400! They charged $75 dollars to put a cabin filter in that takes 5 minutes or less. Yes I should know better to go to the dealer, not anymore. Oh well, live and learn!

Bought 2026 GMC Sierra AT4 in November. Sale was smooth and quick. January - Glow Plug was bad…read moreand throwing code. Took a few days to get serviced. Yesterday, Sunday, Info Center showed the car was operating at Reduced Acceleration - Drive with Care. Code was reduced oil pressure. Call dealership at open Monday morning, Was told to bring car in right away and the would swap out with a loaner. While checking in at dealer, was told they are 30 days out and they will squeeze in at some point. Kicker was they want to charge me $48 per day for loaner until they can verify there is an issue. Called Weber Chevrolet and Bommarito GMC and was told to bring car, they would get in right away and provide a loaner. Guess where we will be buying future vehicles and having service done. As soon as we pulled out of bay check engine light was on.

Denny did me solid! I knew what I wanted and was treated with respect. Got the car I wanted with…read morethe rate I wanted. Safe, kind, took my seriously. Super pleased!

Had my car for 16 days and still haven't gotten it back. Bailey, the insurance estimator, said car…read morewould be ready two days ago and has been incommunicado since. The first week my car was there it wasn't even worked on. I've walked 30 miles in 30 degree temperatures to a bus stop to get to work. Only went here because Progressive insurance basically insisted.

As a woman I was nervous to take my car to a repair shop. Eric at Schaefer diagnosed the problem…read moreright away, treated me kindly with the upmost respect. The repair was quick and reasonably priced. Schaefer will be my go to for auto body!

Casey Drese has to be the most worthless service advisor I've ever had the misfortune of meeting…read more If you want a guy who will let your car rot on the lot for over a month, he's your guy. Want somebody that won't answer phone calls to the number on the card he gave you? Casey is your guy. Want somebody who will ignore questions you ask about your vehicle while it's in service? Casey is your guy. Nothing but excuses from him. I was about to trade in my Colorado and finance a 2026 Silverado WT from Elco, but he left such a bad tase in my mouth we will never be returning again. I wouldn't trust any of these mechanics on Manchester road. There's a reason they need such prime real estate!

My wife and I drove an old minivan that had its transmission go out. We went to Elco Chevrolet in…read moreBallwin to look at a 2018 Chrysler Pacifica that we had found online. It was a beautiful minivan with all of the bells and whistles, only 74k miles and was within our budget. After test driving it, we decided we wanted to buy it. We went into our sales rep's office (Rick Weinstein) where we signed the paperwork. While Rick was very nice, he kept on leaving during the process making us think he was not focused and we were not a priority. There were other sales consultant's sitting around doing nothing. After all of this, we drove off in our new car that my wife loved. Three days later the auto start/stop function had an alert on the dash that it was not working. We called Rick who agreed to let us bring it back to the shop for them to look at it. I got into the car to drive it to the dealership when the car would not start at all. I called Rick again and he asked me to jump it, which I did. The car was able to start and I headed towards the dealership. I called Rick and he asked that I stop at a batteries plus, have them replace the battery, and then he would reimburse me. I told him that I did not want to be responsible for this and his dealership should take care of it. After a while, the dealership said they had fixed the problem, which was the auto start/stop battery. I drove off hoping it was all behind me. After leaving the dealership, I took the car to a friend of mine that runs a car shop. He and his mechanics checked it out and gave it the all clear. I went up there to pick it up and when I went to start the car to leave the shop, it wouldn't start again. The mechanics were very confused and had to jump the car again to make it go. I called Rick and he again asked me to go switch the main battery at batteries plus. I told him that I didn't want do that and I wanted to bring it back to him for them to look at again. After taking a look, their mechanic called me and said the car started many times. I asked that they keep trying to recreate the issue. I did not hear from them again until late in the afternoon the next day. They said that they were unable to recreate the issue and didn't know what was wrong with the car. They made a couple of updates hoping that would work. I called Rick again asking to return the car. He informed me that they only do exchanges but I requested to talk to a manager. He said we could talk to a manager the next day. Mid-morning the next day, the manager, Eric, called me and said that they fixed the car, he stands behind the car and that they would only do the exchange. I kept asking to just return the car as we were both very unhappy with our experience and the next minivan we could afford was 2 years older with 50k more miles on it. He then told me that he had spent too much time on the phone with me and had to move on. This was after a 7 minute phone call. My wife and I spent the next few days torn on what to do. After seeking advice from many people who knew cars, we decided to go with the Honda. We signed the paperwork and took off in the Honda the same day. Overall, Rick was very nice to work with but the sales manager, Eric, was extremely rude. Spending thousands at your dealership should get people more than a broken record repeating himself and then cutting them off after nothing was resolved. This was one of the worst experiences I have ever had. Being torn for almost two weeks on two vans that we did not want and now having a car payment for a van we don't like. We went from an old unreliable car with no car payment and then Elco stuck us with a choice, either a new unreliable car or a reliable car we didn't like, both with a car payment. Rick kept saying "You will be smiling at the end of this" and "I don't want to sell you a car, I want to sell you 10." At the end of this, my wife and I are very angry and will never be going back to Elco Chevrolet or Cadillac in Ballwin. I suggest looking elsewhere for your next ride

This place is a joke. First thing , I had to wait 2O…read moreminutes till someone at the front desk actually came out of the back to help me. second, they claimed they didn't have anyone that could do inspections. isnt that one of there big things they do there? lol Place was dirty too.

Took my truck in to have the rear brakes changed. Ended up having to replace the right rear…read morecaliper and hydraulic lines. After a few days the brakes went out almost completely! Took my truck back in and they said one of their techs put in too long hydraulic lines that rubbed against the tires and wore through the lines! They did end up putting the right ones on. Luckily I didn't get into accident! Didn't even get a free oil change or anything for my serious issue!

Brandon Hayes was high-pressure and didn't seem to really listen to my needs and wants. I don't…read morerecommend Brandon nor Enterprise Car Sales for this reason. I felt judged by multiple staff members, because my ID wouldn't scan. They treated me like I had a fake ID or something which was pretty funny because I provided my insurance as well and they still had to talk their manager into "letting" me take a test drive. Safe to say, I won't be buying a car from this location or company anytime this century.

I didn't wind up buying anything from this place, but I wanted to leave a review just because my…read moreexperience was fairly positive. I came one evening after just making an appointment maybe thirty minutes beforehand, and I was connected with Raphael. There were two cars that I was interested in, and while one of them wasn't available at the time, I was able to look at the other car I was interested in; the other was at another Enterprise location and not on site at the time. I would have liked an offer to test drive the car I saw, but I acknowledge I arrived here about fifteen minutes before the place closed, which is a little late perhaps. Raphael is a great conversationalist, and after the we met he followed up with me and even let me know when the other car I was interested in was available for viewing/test driving. I will say that he's not the best at remembering our conversations since he called me back more than once after I told him I would need a while before I got back to him, but he's overall friendly and professional. At this point though I had already seen another car in the area that was more competitively priced than Enterprise's, but I'll definitely keep Enterprise in mind for future business.

This was a frustrating experience going in for an oil change. It starts when you walk in and see 3…read moreadvisors looking down at their screens and when one looks up and greets you with a "You need help?" The service advisor told me I was in for a wheel rotation despite what the dashboard message said - "Oil maintenance required" . Despite what I set the appointment for and what the vehicle said - he insisted on making his point and ignoring the fact I wanted and need an oil change. Said I was early - never acknowledged that the Toyota dash could be wrong or misleading. Several other employees watched this including other advisers and no one stepped in. This turned into an escalation where he ended up telling me to take my business elsewhere. I did - within 30 minutes I got a call from the manager wanting to make things right because "we got off on the wrong foot" I didn't get off on the wrong foot - the advisor was a condescending jerk who made it all about him being right and proving himself right despite me being there for a simple oil change because the vehicle said I needed oil service. Jay Wolfe service is a miserable outfit and I cannot recommend them at all - especially if you know what you think you want or your car tells you what you want.

Matthew Reid in service was outright rude from the second I answered the phone. I called him on it,…read moreand instead of correcting his behavior, he doubled down with a condescending attitude. When I asked to speak with someone above him, he flat-out refused to provide any information. That level of unprofessionalism is unacceptable. Scott later returned my call and was respectful and helpful, which only highlighted how poor Matt's conduct was. I made it clear that interactions like this are exactly why customers choose not to return--his behavior alone is enough to make me take my business elsewhere.