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Pastor Vance Ali'i Rosete

5.0 (4 reviews)

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Grand Wailea, A Waldorf Astoria Resort

Grand Wailea, A Waldorf Astoria Resort

3.5
(1.7k reviews)
$$$

I had a wonderful stay here during my visit to Maui. I will warn you that the price is very…read moreexpensive but for me, it was worth it. From the moment I arrived the service was impeccable. From the Valet parking ($75 a night ouch) attendant , to the check in attendant Kela (thank you so much for your hospitality and kindness) to the bell check who was hella cool, everyone was so genuinely kind. The pool is amazing. It was hella crowded though and I took quite some time to find a chair but it was summer at the pool what else would you expect? I hope to be able to visit again. Right after I replenish my savings from this visit. Hahahaha!

A Beautiful Property Marred by Frustrating Service and Absurd Policies…read more My wife and I recently stayed at the Grand Wailea to celebrate her birthday. While the property itself is stunning and boasts some genuinely great amenities, the experience was a confusing mix of highs and deeply frustrating lows. The frustration started immediately. The valet was in a massive rush to get me out of the car without listening to my questions about early check-in. I was told temporary parking wasn't allowed without someone staying in the car - an odd policy for guests who might just need a restroom break after a long drive. Prior to arrival, I received an email stating that if my room wasn't ready, the bellman would store our luggage on the 4th floor and we could enjoy an "exclusive private check-in" at the 8th-floor Napua Lounge. None of this happened. The bell desk informed me the 8th-floor staff went on lunch break at 2 PM and never returned. I was forced into a massive, slow-moving line on the 4th floor with only four staff members helping about eight families. When I finally got to the front, I was handed keys without a room number and told to wait in the lobby for a text. I booked a 1 King Bed with Sofa bed, Ocean View. I was grateful they upgraded us to the Napua Tower for my wife's birthday, but the room lacked an actual ocean view from the inside. I could only see the building across from us unless I went out to the balcony and look at the right corner. Worse, the room wasn't properly prepared. The bed and pillows were messy, and there was a white, crusty spill (coffee or food sauce) over the TV. Despite calling to request a cleaning while we went out, housekeeping remade the bed but completely ignored the dirty TV. This was arguably the most nonsensical part of the stay. The beachside shop closes at 3:30 PM - the prime time guests want to be on the beach for sunset! If you don't return your Tommy Bahama beach chair (which retails for about $100 brand new) by 3:30, they charge a $100 penalty to your room. Furthermore, to get two chairs for my wife and me, the staff demanded we both be physically present to check them out. If a family of 10 wants chairs, all 10 people have to stand in line. On top of this, everyone is forced to wear plastic wristbands. For a luxury resort, this feels incredibly cheap, wasteful, and poorly managed. You are forced into an $80/night valet with no self-parking option - which cost me more than four days of gas driving around the island. Add to that a $55 daily resort fee, and it feels like pure greed when you are already paying upwards of $1,200+ a night. To top it off, my checkout invoice was wrong. My property credits were not applied correctly, resulting in overcharges that staff dismissed by saying it would "calculate automatically" (it didn't). While email communication was okay, the chat feature on the hotel's app and website is completely useless, taking forever to get a response. The pools and jacuzzis are exceptionally clean, well-managed, and expansive. There is more than enough space for everyone, so it never feels uncomfortably crowded. The poolside, lounge, and housekeeping staff were incredibly friendly and always willing to help with directions or questions. The beach right in front of the resort is fantastic. It's a truly wonderful place to relax and watch the sunset. Although email responses were slow in the days leading up to the trip, the concierge staff was very supportive once connected and personally helped me re-coordinate a dinner reservation. The room itself (aside from the view and TV) featured a great sofa, nice decor, and a spotless bathroom. Ultimately, the Grand Wailea is a classic case of "all sizzle and no steak". The natural beauty and physical property are fantastic, but the exorbitant and hidden fees, lack of basic communication between departments, and insulting, restrictive guest policies severely detract from what should be a world-class luxury experience.

Makena Weddings

Makena Weddings

5.0
(135 reviews)

Believe all the amazing reviews; you can't go wrong with Makena Weddings!…read more We had a pandemic-delayed wedding and had to postpone twice over a couple years. Makena Weddings made these postponements soooo easy for us, finding new dates, rescheduling all our vendors, and giving us nothing but support through the whole process! We worked primarily with Cindy, and the entire experience of planning our destination wedding at Olowalu Plantation House was a breeze! Wedding planning has a reputation of being super stressful, but honestly our experience could not be any different with the amazing support, guidance, and obviously logistics-handling that Cindy provided. Cindy brought our vision board to life with the perfect vendors for rentals, her recommendations were spot on, and moreover, she was so attentive to details. My husband and I consider ourselves very detail-oriented, and we were so happy that Cindy paid careful attention to every little thing, called out anything that might bother us so that we could consider readjusting, and took care of every situation without skipping a beat. The day of our wedding could not have gone smoother. Everything was perfect, we were so carefully attended to, and the evening went flawlessly without a single worry from us. If you want the beautiful wedding of your dreams, no stress or worries, and wonderfully caring and detail-focused people to work with, look no further than Makena Weddings!

We chose Makena Weddings for our small sunset beach ceremony, and they made everything effortless…read more Having attended a ceremony they coordinated ~10 years ago, we knew we were in good hands. Laurie and Cindy guided us through their beach package, adding a musician at our request (they booked Marvin Tevaga), recommending the perfect beach location, arranging Amber Quale Photography, and having co-founder Reverend Al Terry officiate. The bride shared a few bouquet ideas, and the result was stunning. We planned everything over email just a month in advance, and every vendor they recommended was outstanding. As Laurie predicted, we had the beach to ourselves. Mother Nature gave us a breathtaking sunset that Amber captured beautifully, Marvin's ukulele and voice added elegance and joy, and Al not only felt like family but was genuinely engaged--helping us focus on the meaning of the moment rather than just the logistics. If you want a stress-free, classy, and unforgettable beach wedding ceremony, Makena Weddings is the way to go.

Andaz Maui at Wailea Resort By Hyatt

Andaz Maui at Wailea Resort By Hyatt

4.2
(758 reviews)
$$$$

To celebrate our babymoon, my husband and I spent a week at the Andaz Maui at Wailea. I booked our…read morestay through Costco travel which came with some lovely benefits, such as two complementary buffet breakfasts each morning as well as $100 in hotel credit to spend each day. From start to finish, our entire experience was absolutely wonderful. The hotel staff were all extremely kind and engaging, offering helpful tips and suggestions. We had nothing but positive interactions with the valet and the front desk. The staff that work at the on-site restaurants were also lovely. Our ocean view room was clean and spacious. It had all of the amenities we could hope for and the shower had wonderful water pressure. My only request would be that there was a shelf in the shower to put the shampoo, conditioner, and body wash, as we ended up having to put them on the floor and bending over in the shower while pregnant is not an easy task. The linens were soft and I appreciated the opportunity to earn food and beverage credit or Hilton reward points if we opted out of having our room cleaned each day. The blackout curtains in the room were also wonderful. We thoroughly enjoyed watching the sunset from our balcony each evening and listening to the live music that was performed each night down by the pool. There was ample pool space with plenty of pool chairs, both in the sun and in the shade. Access to the beach was extremely easy. While we were there, we also took part in morning yoga, access to the complementary aquatic activities, a sound bath under the full moon, and the infamous luau. I also booked a prenatal massage at the spa, which was absolutely divine. Access to the Courtesy Car to drop us off at nearby restaurants for reservations was extremely convenient. We appreciated the complementary reusable water bottles and the local snacks and beverages that were restocked in our mini bar. All in all, it was an absolute incredible stay and the next time we find ourselves in Maui, we will absolutely be returning to the Andaz.

this resort is sooooo nice, the space is so beautiful and everything is well kept and maintained…read morethe staff are extremely kind and very attentive the pools and hot tub are really clean the private beach is AMAZING, so freaking clean & it's super easy to get towels, chairs and anything else you would need for the perfect beach day our room was spotless and so nice i was obsessed with the bathroom because of the waterfall shower and the robe?? OMG i lived in that robe and i regret not bringing it back home all the restaurants in the resort were FIRE! morimoto was DELICIOUS AND ABSOLUTELY AMAZING, shout out to the staff for attending to our 30 top Kaana kitchen's breakfast buffet was SEXY, it was packed with the most delicious food and we ate there so much Even the room service was awesome! I highly recommend this resort for anyone looking to enjoy Maui

Sea Maui

Sea Maui

4.9
(1.1k reviews)

We've sailed with Sea Maui 8 or 9 times on their Sunset Dinner, Sunset Cocktail and Whale watching…read morecruises. For us, we prefer the Sunset Cocktail cruise as it's the perfect amount of food and drinks. This last trip, we took the whole family for the express snorkel trip. It's a shorter trip, which worked perfectly for the younger kids and didn't tie up a big amount of island time. Captain Nick and his crew was all about making sure all had a great time while keeping safety at the top of mind. They guaranteed we'd see turtles... we did! Immediately. I accused them of being remote controlled because they were there right on cue! I'm not a big snorkel guy, but I had a blast. We'll keep returning to Sea Maui. Greatest crew on Maui !!

On our vacation to Maui last week, we took trips out to the sea with Sea Maui twice. Our first trip…read moreout was an adults-only family excursion while the kids hung out with their grandma and auntie. The catamaran was pretty sweet, with some really comfy bean bags overlooking the edge out to the ocean. While we did occasionally get splashed in this area, it was worth the unobstructed view of the sunset and the breeze in my hair. The crew was especially sweet and treated all of us like absolute royalty. A note to those who are prone to motion sickness: do not try to be brave and only wear sea bands thinking you'll be okay. Take your Dramamine an hour before you board the catamaran. While the first half of our dinner cruise was fine with my motion sickness, the second half of the trip left me feeling really queasy around dinner service time. This made me very sad. This was no fault of the crew, and 100% my fault for thinking I could tough it out. If you are ill-prepared, the crew has ginger ale, club soda and ginger chews to help. Speaking of dinner, the few bites I was able to eat on our first trip were fantastic: a full dinner buffet prepared by Cafe Jai. The salmon was perfectly tender, as was the short rib. The caesar salad was just the right amount of tangy (and the extra dressing was really great on the salmon as well.) I'm not sure what kind of sauce was on the crispy seasoned potatoes but they were absolutely delightful. And of course, the crown on top of a delicious meal was the mini brownie cup we were served for dessert before we wrapped up the trip. Our second trip (where I was prepared with some Dramamine) was a memorial for our grandparents, where we released their cremains at sea with eco-urns. I must say that the crew handled everything wonderfully. We had the full bar, another beautiful buffet spread including some delicious crispy chicken, a pesto pasta salad, pulled beef sliders, and rolls. After we said our emotional goodbyes, we were given rose petals to release into the ocean. We even received certificates after the trip that gave us the coordinates of where my grandparents cremains were released. I seriously cannot thank Sea Maui enough for giving my family a truly memorable experience on our trip to Maui. They made our trip so special. A million thanks for the kindness!

Pastor Vance Ali'i Rosete - eventservices - Updated July 2026

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