I don't have a comment about the appliances... I have not…read moreyet used them the COMMUNICATION FROM STORE REGARDING ANYTHING IS ZERO we had to call many times asking about delay Menards blamed whirlpool and took ZERO RESPONSIBILITY FOR NEVER CALLING US we waited for call or delivery but had to do ALL the calling Menards was 100% uninterested in service they cd have called, explain the delay, ask if we want what they have so far...BUT NO THEY DID NOT STILL WAITING FOR STOVE NEVER WILL BUY THERE AGAIN MENARDS NORTH TERRE HAUTE when the sales lady asked her manager a question, I was standing right there spending the big bucks and he cd not be bothered to glance at us !! she needed his help and he was Very reluctant. I shd have canceled , left right then !!

I have always LOVED going to lumber stores and hardware stores, until I came to Indiana and…read moreMenard's. I dread going to Menard's, but unfortunately Lowe's is on the other side of Terre Haute. But If i have the time, i'll drive the extra miles through that town just to go to Lowe's. Good luck finding anyone in this Menards to help you. When you do find someone, it's some kid who wouldn't know a pipe wrench from a shovel. Oh, and those '11% rebates" they offer; good luck getting those. They put it on a post card for the world to see, so anyone can see them and how much money it is, and take them. I imagine plenty of postal employees have been using our rebates because we have only managed to receive ONE back out of the many we have sent in over the years. They don't even require I.D. to use them. And it's only store credit anyway. Honestly wish these stores would close down so maybe Home Depot can move in. Don't even get me started on how totally shitty Menard's treated customers during Covid. I boycotted them for two years. Considering doing it again. Just hate this freakin store.

We are so incredibly grateful to the employees at Lowe's on US 41. Our experience could not have…read moregone better. As interns for a non-profit church, there a couple more hurdles to go through when checking out and purchasing items. The entire Lowe's staff was extremely helpful and walked us through all the paperwork and checking out so patiently. We took up a large amount of their time, but everyone was so patient and helpful. Additionally, they reviewed the paint we were needing, and they found that we had not picked up the right paint we needed. Without these employees, we would have wasted a considerable amount of money on paint we did not need. We are so grateful to these employees and cannot recommend this Lowe's enough. About 4 employees helped us, and all were extremely helpful. We remember one of them was Blake, one was wearing a Valspar polo, and one had a military Lowe's vest on.

So a 1 star on Yelp equates to "Not Good." But not getting completely into the weeds of how bad my…read morefamilies experience was with this Lowe's location, I think they are getting off a bit unscathed by simply saying this Lowe's is "not good." I am the kind of person who is always anticipating the screw-up when it comes to the corporate giant. I come to the table with a little experience of screw-ups and I actually am very very very patient and understanding that "shit happens." I am. I am actually the perfect customer to have a screw up with, because I am normally very forgiving. I usually grin and bear it (because shit does happen), kill the corporate giant with kindness, and in the end, it all works out. A simple sink install. My dad and I go to Lowe's on August 19 to buy a kitchen sink. We are seeking to purchase a sink and pay for the Lowe's labor to have it installed. Seems easy, right? Harvey in the sink area and later Jesse, could actually not have been nicer, more patient or more knowledgeable, but a 1 Yelp review throws the baby out with the bathwater (in this example, Harvey and Jesse are the baby and the Lowe's corporate giant is the bathwater). I am writing this review today on October 12, because it was only in the last week that my dad's sink was installed and not by Lowe's. So the sink my dad wanted was not in stock at this location and I actually drove on my own to the location in Avon, Indiana to purchase myself. Not a problem. So the sink is physically at the home in Terre Haute where it is to be installed. And you know how it goes, Lowe's gets our labor order in their system and somebody will call you in a week or so and set up the install. This is the part that never got beyond this point. Let me paraphrase, starting with phone calls to their Central Production Office (which I now understand is the middle man between a local Lowe's and the installation teams they contract with), I began making calls to inquire on August 25 that lasted 35 minutes, August 26 that last 59 minutes, August 27 that last 1 hour and 1 min, August 31 that lasted 43 minutes...and after this I simply stopped keeping track of all the time I that I lost on this attempted install that actually never happened. As I said, I was kind of anticipating a screw up, thus why I noted the phone calls, who I spoke to and the duration. We paid for the labor, but it never happened and there was no mountain it appears that was going to be available to be moved to make this one little kitchen sink install happen. Some computer snag between our purchase from Lowe's Terre Haute and the installation operator selected (Handy Technologies) and after being told "someone will call you and reach out within 24-48 hours" at the end of the countless phone calls I made to the Central Production Office (877-505-4923). I don't care where the snag was, my father just needs to have his sink installed. Finally, after being patient as a kind customer who gives businesses the benefit of the doubt (especially during covid), my dad walked in to cancel the install last week and we simply used a local plumber (who came out about a week between phone call to install). This whole experience has exhausted and defeated me. Don't tell me repeatedly someone will call me in 24-48 hours and NEVER ACTUALLY CALL ME!!!!! My Yelp review does not actually articulate how much this Lowe's pissed me off. I cannot get the time back I spent being a nice customer who attempted to give Lowe's the benefit of the doubt. Lowe's failed me. I wanted to help my dad with a simple sink install. Lowe's failed me. I wanted to prove him wrong that service in these matters in the small rural spot of Terre Haute is possible through large established business like Lowe's. Lowe's failed me. I wanted to know that customer service to resolve a legit customer service does not get tangled in the large wheel of the corporate giant. Lowe's failed me. No phone call follow up or flagged account because it was over 10, 15, hell 30 days without an install being executed. Lowe's failed me. And in the end, no real apology from Lowe's with "hey, we are sorry." Lowe's failed me. As I mentioned before, the staff in this store were good and helpful as they could be. The problem was not at the local level, but in the levers of the Lowe's corporate giant often where customer service actually means less, for they are not face to face with the customer experience. At this Lowe's location, me nor my father are respected customers. This corporate giant does not care about us or this screw up that caused us significant time and exhaustion in our attempts to resolve. Do yourself a favor, skip Lowe's for install, hire local and directly. You will pay more, but you will probably get what you paid for and avoid the gigantic let-down experience we did. This Lowe's will never get another dime from me..

My folks live like a minute from this Menards. I remember in the relatively quiet area of the…read moresouth side of Terre Haute, my mom was upset for this imprint during the construction of this Menards was so big "it almost blocked out the sun." LOL! Fast forward a few years, my mom loves to pop in here for everything from cleaning supplies to milk. I was unaware of Menards as a brand until this location opened. It is like a Home Depot or a Lowe's (chains I am familiar with), but with more of a local community feel. We have had reason to be there to purchases light bulbs, a toilet, an area rug, a greeting card and seasonal holiday candy...and that was just yesterday. LOL! Ice cream bars, yes that was in our shopping cart as well (yes, there is a grocery section, Lowe's nor Home Depot has that). Maybe is the case with staffing everywhere these days, sometimes is can be difficult to locate someone to ask questions to and when you then find them, you will either get a seasoned person who knows many things or a newbie that knows nothing. Staff seem friendly though, especially the cashiers who always seem abundant. I have enjoyed going with my mom to "putz around," like I would do at a Target or Whole Foods in my Las Vegas life, for you really know what you might find. Seeds for her garden....summer play toys for her grandkids....vinyl flooring....outdoor lawn furniture....a huge lighting department....they have a wide array of product. The store is welcoming, well lit and always clean.

Customer service by the appliance sales Lady she's got to be the rudest person. Basically implied…read morethat my granddaughter was stealing a bottle of generic water that was placed in one of the refrigerators in the appliance section.Apparently from what the sales lady said for their paying customers and that my granddaughter needed to pay for that and the cameras would catch it if she didn't when she went up front. I confronted her about it and she was pretty arrogant. Over a ten cent bottle of water that she claimed came out of her pocket. I informed her that my granddaughter and I were not thieves.That no one was going to steal a cheap ass bottle of water. She needs to find another job where She can Talk to people like c*** and accuse them of something She thinks they might do .What a tool she was.

To summarize: Way off on estimate - 50% over on construction supplies, and 40% over on labor. Tile…read morein shower- not flush. Used 50% more tile than square footage called for due to errors in cutting/laying tile. Left big gaps when cutting drywall that had to be patched. Looks ok now, but more likely to crack. Did a poor job patching around light switch. Trim work left with rough cuts, then just painted over. Also left big gaps when cutting trim, and didn't do angle cuts properly, then filled with lots of caulk. Didn't properly protect my floor when they set up wet saw in the bedroom, and caused extreme warping of the floor. Said they would fix it like it never happened. What was a finished tongue-in-groove floor has been put back down, but they broke many of the tongues and grooves, and left gaps, and replacement pieces in one area that don't match color. Also did not restore to original finish-only rough sanded then 1 coat Linseed oil (Not polyurethane as original)