I have had the same experience Doug D. has had and so has my mother. Between the two of us we have called 6 times, unbeknownst to one another. I got voicemail twice, leaving detailed message and spoke to a person who said that they would call me back. They never got back to me, ever. read more

I made the mistake of not reading reviews before moving forward with this company on a small project. But the 1 and 2 stars reviews are accurate. Their communication and follow up is nearly non existent. Had to follow up a couple times to get someone to come out, no biggie, I understand it is a busy time of year. Christina came out, I showed her pictures of what I was looking for. I then had to follow up a couple times to get the quote, again, I understand it is a busy time of year. Then had to follow up 3 times to confirm when they could come out after I paid 50% down. Ok, that's annoying, but I can live with it. They came and did the work. The front yard looked great, guys were great and went above and beyond. But the flower boxes on the roofdeck looked nothing like what I asked for or the pictures I showed. I sent an email about it, no response. I did get an email asking for the other 50%. I responded to the email asking for someone to call me. Nothing. I called, left a voicemail. No response. Email, no response. Called and talked to someone 2 more times, no response. Got an email asking for the money. I responded and called, no response. Maybe they picked these plants for a reason. I am not unreasonable. But all I wanted was a response of some sort. read more

These guys are horrible. Hired patch for spring cleanup and they didn't show up for four different dates set by them. They finally showed up after I called them and canceled. They didn't even finish the project and billed me three times (they continue to send me bills but will not call me back when I contact them)our agreed price and when I called to questioned them about this they refused to talk to me. I have requested to speak with the owner several times and have yet to receive a phone call. I had to hire another landscaping company to finish what patch started. read more

I called to get an estimate on a spring clean up and to have some work done in the back yard. I was informed that the estimator would need to call me. Matt called several days later and left me a message stating that he would need to come out to the house for the estimate. I called him back promptly and left him a message providing several days and times that I would be available. He never called me back! read more

Their communication and customer service are terrible. First, I submitted a query on their website requesting that they called me for a quote. No response for days. Then I stopped in to see if I could get a quote. Christina came out to the house the next morning and was helpful and friendly; I was encouraged. I conveyed to her that I was looking to move quickly for a fairly substantial residential landscaping design and install. A week later I heard nothing. I called the office and days later I received an email from Christina saying that she apologized for the delayed response and that a quote would be coming in a few hours. Days later, I had received nothing. I emailed, no response. I emailed again, no response. I emailed again, no response. I called, no response. Almost three weeks later, I received a quote with a couple lines for costs/installation and some pretty hefty prices relative to other firms. There was no detail on the quote to understand the costs, no design, nothing. Three weeks for this? No thank you. I don't understand how this place is still in business. I called several other firms in the area and they were helpful, timely and communicated clearly. read more

Had a great experience working with Patrick. He helped me design our front and backyard flower gardens. His staff was polite, efficient, and cleaned up when they were finished installing. I would highly recommend them!! read more

So disappointed. Talked to the person answering the phones. We set up time for patch to give an estimate. They never showed up. I called again. Still never heard from them. Do not count on patch if you want the job done. read more

This is the second time I've worked with Patch Landscaping. After we built our house they did all of our landscaping in both the front and back. Since then, we've built a fireplace in our backyard and Patch installed the flagstone and landscaping that was ruined during the construction. I COULD NOT BE HAPPIER!! They met our needs/requests and everything looks beautiful. Pat the owner met with us (twice) and took his time with us to make sure he knew what we wanted and also gave us many suggestions. read more

They have never returned my calls, although I left detailed messages and live 6 blocks away. I guess neighborhood business is not that important to them.... read more

The patch told me I had to wait 4 weeks for service but that they would come out and leave me an estimate by a certain date. The date came and went. I called back to inquire and see what had happened and never received a return call. They are about a mile from my home! The Patch left me hanging. read more

We recently visited Patch Landscaping when shopping for pumpkins. We are grandparents from out-of-state visiting our 7 year old grandson in Chicago. He lives in the City and all of the pumpkin farms are 45 min to an hour away. We found Patch Landscaping on line and it is only 10 minutes away from his school - perfect! Our experience there was also perfect. Not only did they have a nice selection of pumpkins, they also allowed us to carve them right there. They had a table set up and brought out chairs for us. They even had halloween candy for our grandson. Megan, the manager and landscape designer, was extremely gracious and accomodating. I highly recommend doing business with this company. read more

Patch Landscaping installed sod & performed a spring clean-up that restored our condo's exterior to a lush, green state. The crew is courteous, professional & committed to quality results. The improvement in our courtyard is dramatic, the residents are happy &, best of all, the service is affordable! There are a lot of companies out there to choose from, but I am confident that Patch is the best landscaping service in the area. read more

I was appointed to write this review for 2 separate households. Both are old & have wide & deep lots, & both needed a lot of help. The 1st had overgrown bushes & shrubs, which Patch pruned & shaped to give this pretty white house a lot of "curb appeal". The 2nd has a prairie garden, front & back, filled with invasive plants & weeds. Last Friday evening, June 3rd, after hours of heavy physical labor, the properties look wonderful. Matt, the manager, said that he & his Patch crew would take care of everything & they did. We are all very happy with their work & will continue to use them. read more

I've used Patch a couple of times now and they've done an excellent job. First was a major landscaping job for my entire front yard. Matt was excellent. He made great suggestions and helped me stay within my budget while coming up with a beautiful design. Everyone showed up when and where they said - no problems there. I would recommend Patch to anyone! In the process of planning the next job and I only have positive expectations. read more