The respiratory therapist was amazing to work with. Down to earth and empathetic. There were several cpaps to choose from and she helped me pick out the best one for myself. Took under an hour for explaining the process and getting my cpap. Highly recommend the Blue Ash location. read more

I placed an order for a new CPAP mask in April 2021. I was told they would have to get Dr and Insurance approval. I have called every week or so and on the rare occassion that I actually get in contact with a person, have been told that they are still waiting for approval. It is now the end of July and I still do not have a new mask, or other needed supplies for that matter and they canceled the order. They are eager to get you in at the start of your service so they can get your money, but just another scam when you need new or replacement supplies. read more

I believe this company is engaging in fraudulent sales practices and is participating in senior abuse. They were recommended as an oxygen provider. They arrived and delivered 4 small oxygen tanks plus an oxygen generator. When I called to get new tanks delivered I was told they don't really do that. Their paperwork states that they do. It says "Call on Thursday to receive tanks on Friday for over the weekend" I called a week ago and expected a delivery. I heard from them on Tuesday and was told I need to buy an expensive piece of equipment and learn to fill the tanks myself. It would take a couple of weeks to get the paperwork done. I asked them to please bring me some filled tanks until I can work through this. Today they called and said they have NO tanks in their inventory in any of their warehouses. I had to cancel a Doctors appointment for today. I rescheduled it for next week but I may likely still be home bound until I can get some oxygen. read more

Patient Aids gobbled up the once great company named Pro O2 Services a couple of years ago, and now the people in Greater Cincinnati Area living with cardiovascular or respiratory conditions not only have to deal with their health issues, but tolerate rude service, double billing, and inaccurate orders. Ever since they bought out Pro O2, I have had nothing but trouble. They regularly mess up orders or fail to send crucial medical equipment in a timely manner. When their products fail, they refuse returns and treat patients rudely. Customer Service is non-existent. I recently had the surgical grade hose of my CPAP fail after only two weeks of use and had the displeasure of dealing with Joyce Swoger, who introduced herself as the regional customer service manager. At first she accused me of not knowing how to use the equipment properly (despite having used CPAPs for over a dozen years) then began making excuses for why a return would not be accepted. In short, she treated me like an idiot. I assume the culture of this company trains their employees to treat elderly people with disregard to resist billing questions or product complaints. Funny thing when you perpetuate a stereotype and use it as a business tactic, you will run into an outlier like myself that will do a bit of investigation and not simply lay down and get trampled on. I have in the past found billing mistakes (I keep immaculate records) where I was double billed or not sent what I was charged for. I at first treated these as simple errors, and despite the effort it took to get them to correct them, they did eventually relent. I now suspect something more dubious is going on. Through the power of Google, I have found hundreds of similar complaints about this company. They like to hide behind EOB terminology and blame insurance companies for any billing mistakes, but if you dig a bit deeper you will find that not only are they ripping off patients, they are duping insurance companies with inflated prices. I reached a boiling point with Ms. Swoger on the phone. She absolutely refused to offer any remedy on this hose that was defective, beyond telling me I would have to drive to Wilder, KY, let them "evaluate" the hose, but more than likely I would have to pay for a new one. The charge for a new one was over one hundred dollars, before insurance, and since it was under the time limit for a new one, I would be paying for it myself and hoping the insurance company could be appealed. So, I did what any thrifty person would do. I stopped wasting my energy with a rude employee of a company with the corporate culture of a brood of vultures on the phone and hit the internet, even though I am "elderly and feebleminded" as she hinted at on the phone. Guess what I found out? You can order a ResMed OEM CPAP hose for under $20.00 on Amazon. They have an A-Z product guarantee that has always been excellent, and this product is covered by it. They shipped it here the next day, free of S/H charges. No muss, no fuss. I did some more searching, and all replacement materials, except the CPAP machine itself are available at a fraction of the cost Patient Aids charges, even when they are not accidentally double-billing you. The point? If you are a patient, or have a loved one that is a patient do not waste your time, money, and energy on Patient Aids Inc. There is nothing but deception, frustration, and humiliation waiting for you there, and it will cost your pocketbook dearly. If you are a doctor or patient advocate, please spread the word that there are other options available. You do not have to overpay and be insulted in the process. It is routine when you get discharged from a hospital, to be "introduced" to a rep from this company. YOU DO NOT HAVE TO DO BUSINESS WITH THESE CARIONS! Please avoid giving this corrupt albatross of a business any of your money. Patient Aids needs to find itself at the mercy of the marketplace and the employees can find a job they are more suited to like working at a BMV or other place where tedious, officious and miserable clerks of poor service thrive. Actually, I apologize for the insult to BMV employees, they are far better at customer service than people like Joyce Swoger are. read more

It seems that I am left with little choice either do business with Patient Aids or pay for my cpap supplies out of my own pocket. And with the treatment I have received I think I will go back to paying for them out of my pocket. Several months ago I ordered supplies and said it would take about a week to get them. After waiting two weeks I called and they said they were waiting for doctors approval. I said why in the world didn't you contact me about this. They had no answer and I said wait a minute you don't need a prescription to to get supplies I have bought them on like in the past. They said you need a prescription if you want insurance to cover it. I said what ever and they never did send them. So talked to doctor he said he never got a request. Here is another company called Legacy. Called them and they are owned by patient aids. And call was directed to the office that didn't fill it the first time. these people are arrogant strongly advise finding someone else. read more

Horrible experience. Horrible customer service. Horrible working with their billing department. Horrible HIPPA compliance. STAY AWAY!!!

Patient Aids sent my pulse oximeter test to an out of network provider without my knowledge. I only found out after I received a bill from the out of network provider. Patient Aids should be responsible for informing their patients of what labs they are using so the patient has the opportunity to check to see if the lab is in or out of network. When I called to complain, all I got was a "too bad" attitude, and an unwillingness to fix the situation :( read more

Went into the location at Christ Hospital expecting the same kind of service you get from hospital employees. WRONG! Unbelievably rude treatment led me to look for a way to warn others. Should have looked at Yelp first and find Ken's spot on evaluation. Stay AWAY! read more