I had previously stopped going to Dental Dreams due to a bad experience, but I decided to give them…read moreanother try, hoping things had improved. Unfortunately, I was disappointed once again. The office is overbooked, with a crowded waiting room and long wait times. My appointment was scheduled for 10 AM, yet I sat for 40 minutes without even being checked in. When I approached the front desk to ask if I needed to fill out any paperwork, the receptionist informed me that she hadn't even gotten to my name yet. I asked how much longer it would be and if I should reschedule, but she couldn't give me an estimate. Instead, she vaguely stated that it "doesn't mean it will be a long time." She was initially unwilling to reschedule my appointment until another staff member stepped in and offered to do so. By that point, I had already decided to find a more organized and professional dental office--one that actually prioritizes cleanliness, because this place was filthy. I would not recommend Dental Dreams to anyone looking for quality care and good customer service.

If you are in a rush do not schedule here I had a appointment time for 11:30am showed up 20 minutes…read moreearly they let the walk ins go first even before scheduled appointments waited over a hour for my visit. Would give more stars if they could respect peoples time people don't have hours to wait on an appointment they made sure to schedule a head of time.

Went in to see George Carlino to get a crown on my molar (#13). He offered me a METAL TEMPORARY…read morewhich I denied, but when I went in to get my "permanent" crown put in HE DRILLED INTO THE WRONG TOOTH WITHOUT NUMBING AND CHIPPED A HEALTHY TOOTH (#7). If you're not familiar, #13 is in the back #7 (fang tooth) is in the front... Very hard to mix up. He attempted NOT to use gloves when putting his fingers in my mouth to start so I (not a dentist) had to remind him to use gloves. When I (again not a dentist) informed him that I believed he is drilling into the wrong tooth he starred into my mouth cluelessly for about 45 seconds, chuckled, and stated "these mistakes happen" to which his assistant behind me then stated CLEAR AS DAY AND WITHIN STRONG EAR SHOT OF ME "I told you George, you had the crowns mixed up, I told you that this was not the correct crown & you didn't listen." My insurance company had to call him within a week of my botched crown appointment to get the work removed from my file so I could go to an actual dentist to get the correct work done and he couldn't even remember who I was let alone the work that was botched. He offered me a reimbursement for the co-pay via check in the mail (USPS) after I denied him the opportunity of "fixing" the now broken healthy tooth. Since he agreed to sending me the check I & my insurance company called him back roughly 5x within a 3 month span to remind him to send me my refund check of my co-pay and to remove the work that was "done" to which after 3 months he finally did. This guy is an absolute joke to work with, he has zero idea what he is doing and CLEARLY needs to be retired from dental work before he harms other people. If you value your teeth or want any level of professionalism whatsoever, DO NOT EVER GO HERE. THIS MAN HAS ZERO IDEA WHAT HE IS DOING!!!!

If you are looking for a modern, fancy dental office with art on the wall and TV's on the…read moreceiling...then move along. Dr Carlino is old school dentistry and totally ok with that. He is bare bones, with 2 or 3 dental hygienists working at a time. I've been coming here for 7 years. He is fast, they have decent hours so I can come after work on Mondays or Thursdays and everyone is very friendly. My twice annual cleaning appointments last about 30 minutes, even if I need X rays. Since I'm a baby and I don't like the sound of the drill, I bring my own ipod when i need a cavity filled. They are cool with it :)

If you're looking for an amazing Dentist or Ortho Mark & Sue are amazinggggg . Sue did my braces…read moreback in 22-23' and I loved my teeth after . I recently lost my retainers and had a bit of shifting with my teeth and I needed a solution , Sue got me together quick !! & she will get you together too !!!. Thank you to this amazing staff !!!! 10/10 HIGHLY RECOMMENDED!!!!!!!

Second review. I had originally rated them two, then edited it to four. This is my last attempt at…read morea visit. It's 9:36am and my appointment was at 9:30. The building is still locked. I would like to be reimbursed for my 1.5 hours out of work and 10 miles driven for this appointment. This is a pattern with this dentist and I will certainly be finding a new one. Do not - I repeat - do not use this dentist if you value your time.

Front desk staff is terrible. Repeatedly refused me service and gave me a quote of $900 to…read morere-cement crowns. Would not let me speak to the doctor to get clarification on the quote and eventually hung up on me.

My visit to this clinic was horrible They just wanted my…read moremoney Dentist horrible treatment Front desk staff Disrespectful And make you wait for 2 hours just to be seen by the dentist A part of that Everybody over40 Need to have a deep dental cleaning they ask you to buy an Electric toothbrush That you can buy at Costco for half of the price

I came in for a cleaning. I need x-rays so we started there. Something was wrong with the pieces…read morethat had to be placed in my mouth. So two extra pictures had to be taken. I'm still not sure if they were correct. I've had better experiences with my six month check ups. There was a lot of scraping that did not feel good. I floss to prevent that from happening. I saw the doctor briefly afterward. Everything was fine. They have parking right outside the front door. It's also a well lit lot if you have an evening appointment.

My daughter and I have been going to Preferred for nearly 6 years. They did her braces. The dentist…read moreeven took a picture with her. The work was excellent. They all have been personal during the visits. I would definitely recommend.

This dental practice is definitely the Gold Dtandard among dental practices. I've had extensive…read moredental work completed, and have several more procedures scheduled. The staff is very friendly and caring. All employees put the patient at ease. I've never been more pleased with a dental practice in my 72 years of life. Rosemary Terry Pain-Free patient

I have been a patient of Marcuz DDS for many years, and I want to be clear that this review is not…read moredirected at Dr. Paul Marcuz DDS. I have always appreciated the care I have received from him. My concern is with an interaction I had with dental hygienist Melissa. During my visit, I asked for information about my son's upcoming dental appointment. As his father, legal guardian, and the person providing his dental insurance, I expected either the requested information or a clear explanation of any office policy that prevented it. Instead, the conversation included what I perceived to be unnecessary gossip, bias opinions, and commentary that had nothing to do with my request. Rather than simply addressing the question or referring me to someone who could, the interaction became uncomfortable and unprofessional. Later that same day, I called the office and spoke with the receptionist, who provided the appointment information without any difficulty or unnecessary discussion. Based on my experience, I encourage the practice to ensure that staff remain professional, avoid unnecessary personal commentary or gossip, and communicate office policies consistently and respectfully. While I have had many positive experiences with this practice over the years, this interaction fell well below the standard I have come to expect, which is why I am leaving a one-star review. Steer clear of Melissa.

Best Dentist and staff ever. They care, they bend over backwards to make you feel safe. My teeth…read morelook better than they ever have in my entire life

There are two offices for these dentists one in Redford and one in Eastpointe. i have never…read moreexperienced such considerraton and care in a dentist as provided by Dr.Larry. Very knowledgeable and precise on current methods of dentistry, lot of work done on site makes it more resonable for work done here...really appreciated...Help when you re in need Paula M

Excellent Dental Care! The entire staff is exceptional. Ms. Shelia is top notch. Fast. Professional…read moreand caring. Five star experience.

by far the best dental center i have been to in 63 years. highly recommended .dr john and his teams…read moreprofessionalism and friendliness are the greatest.

I saw Dr. Kole-James at Howard University College of Dentistry during his Orthodontics residency…read morethere. He took care of my severe open bite during his time there. He did an AMAZING job and his bedside manner is excellent. Each step of the process was explained to me and his technical skills were superb. Very attentive and caring as an Orthodontist and I would highly recommend him.

Dr. Keshawn Khole-James is a great orthodontist. He is available and accommodating in every way…read more He transformed my smile and I couldn't be happier.

Wanted a change from my previous dentist and had heard good things about Dr. Steingold and staff so…read moredecided to book a cleaning. Dr. Steingold prefers to meet each new patient for an exam before any work or preventive service is done, so I came in for this meet and greet. Dr. Steingold is pleasant and knowledgeable and completed a thorough exam of my mouth. I have good teeth, but a few other interesting things such as large tori on the bottom and TMJ with a jaw misalignment that makes people cringe when they hear my jaw crunch and crack when I chew. Everything was noted with one surprise of a cracked off filling on one of my back teeth. My cleaning scheduled for a week later went very smoothly and I was in and out in a timely manner. In the interim between my initial exam and my cleaning I received a Welcome to the Practice postcard which I thought was a really nice gesture, who does that any more? Not many, and I think it's a good indication of the care I will receive at my visits. They offer a discount off if you have someone that refers you. So far, I'm happy that I switched my dental work here and look forward to their service.

Great office including the doctor and staff. I will continue to use in the future for sure.read more