I had previously stopped going to Dental Dreams due to a bad experience, but I decided to give them…read moreanother try, hoping things had improved. Unfortunately, I was disappointed once again. The office is overbooked, with a crowded waiting room and long wait times. My appointment was scheduled for 10 AM, yet I sat for 40 minutes without even being checked in. When I approached the front desk to ask if I needed to fill out any paperwork, the receptionist informed me that she hadn't even gotten to my name yet. I asked how much longer it would be and if I should reschedule, but she couldn't give me an estimate. Instead, she vaguely stated that it "doesn't mean it will be a long time." She was initially unwilling to reschedule my appointment until another staff member stepped in and offered to do so. By that point, I had already decided to find a more organized and professional dental office--one that actually prioritizes cleanliness, because this place was filthy. I would not recommend Dental Dreams to anyone looking for quality care and good customer service.

If you are in a rush do not schedule here I had a appointment time for 11:30am showed up 20 minutes…read moreearly they let the walk ins go first even before scheduled appointments waited over a hour for my visit. Would give more stars if they could respect peoples time people don't have hours to wait on an appointment they made sure to schedule a head of time.

Went in to see George Carlino to get a crown on my molar (#13). He offered me a METAL TEMPORARY…read morewhich I denied, but when I went in to get my "permanent" crown put in HE DRILLED INTO THE WRONG TOOTH WITHOUT NUMBING AND CHIPPED A HEALTHY TOOTH (#7). If you're not familiar, #13 is in the back #7 (fang tooth) is in the front... Very hard to mix up. He attempted NOT to use gloves when putting his fingers in my mouth to start so I (not a dentist) had to remind him to use gloves. When I (again not a dentist) informed him that I believed he is drilling into the wrong tooth he starred into my mouth cluelessly for about 45 seconds, chuckled, and stated "these mistakes happen" to which his assistant behind me then stated CLEAR AS DAY AND WITHIN STRONG EAR SHOT OF ME "I told you George, you had the crowns mixed up, I told you that this was not the correct crown & you didn't listen." My insurance company had to call him within a week of my botched crown appointment to get the work removed from my file so I could go to an actual dentist to get the correct work done and he couldn't even remember who I was let alone the work that was botched. He offered me a reimbursement for the co-pay via check in the mail (USPS) after I denied him the opportunity of "fixing" the now broken healthy tooth. Since he agreed to sending me the check I & my insurance company called him back roughly 5x within a 3 month span to remind him to send me my refund check of my co-pay and to remove the work that was "done" to which after 3 months he finally did. This guy is an absolute joke to work with, he has zero idea what he is doing and CLEARLY needs to be retired from dental work before he harms other people. If you value your teeth or want any level of professionalism whatsoever, DO NOT EVER GO HERE. THIS MAN HAS ZERO IDEA WHAT HE IS DOING!!!!

If you are looking for a modern, fancy dental office with art on the wall and TV's on the…read moreceiling...then move along. Dr Carlino is old school dentistry and totally ok with that. He is bare bones, with 2 or 3 dental hygienists working at a time. I've been coming here for 7 years. He is fast, they have decent hours so I can come after work on Mondays or Thursdays and everyone is very friendly. My twice annual cleaning appointments last about 30 minutes, even if I need X rays. Since I'm a baby and I don't like the sound of the drill, I bring my own ipod when i need a cavity filled. They are cool with it :)

If you're looking for an amazing Dentist or Ortho Mark & Sue are amazinggggg . Sue did my braces…read moreback in 22-23' and I loved my teeth after . I recently lost my retainers and had a bit of shifting with my teeth and I needed a solution , Sue got me together quick !! & she will get you together too !!!. Thank you to this amazing staff !!!! 10/10 HIGHLY RECOMMENDED!!!!!!!

Second review. I had originally rated them two, then edited it to four. This is my last attempt at…read morea visit. It's 9:36am and my appointment was at 9:30. The building is still locked. I would like to be reimbursed for my 1.5 hours out of work and 10 miles driven for this appointment. This is a pattern with this dentist and I will certainly be finding a new one. Do not - I repeat - do not use this dentist if you value your time.

Front desk staff is terrible. Repeatedly refused me service and gave me a quote of $900 to…read morere-cement crowns. Would not let me speak to the doctor to get clarification on the quote and eventually hung up on me.

My visit to this clinic was horrible They just wanted my…read moremoney Dentist horrible treatment Front desk staff Disrespectful And make you wait for 2 hours just to be seen by the dentist A part of that Everybody over40 Need to have a deep dental cleaning they ask you to buy an Electric toothbrush That you can buy at Costco for half of the price

I came in for a cleaning. I need x-rays so we started there. Something was wrong with the pieces…read morethat had to be placed in my mouth. So two extra pictures had to be taken. I'm still not sure if they were correct. I've had better experiences with my six month check ups. There was a lot of scraping that did not feel good. I floss to prevent that from happening. I saw the doctor briefly afterward. Everything was fine. They have parking right outside the front door. It's also a well lit lot if you have an evening appointment.

My daughter and I have been going to Preferred for nearly 6 years. They did her braces. The dentist…read moreeven took a picture with her. The work was excellent. They all have been personal during the visits. I would definitely recommend.

This is got to be the happiest dental/medical office there is in town. Dr Larry and his assistant…read moreBriel are absolutely great, the staff is so friendly and comforting. I highly recommend this dental facility for all ages. My dentures fit perfectly and I can eat cob corn again. Thank you for the most pleasant dental care.

Best Dentist and staff ever. They care, they bend over backwards to make you feel safe. My teeth…read morelook better than they ever have in my entire life

Loved this place from the start. Referred to come here by girlfriend who I've been with for 8 years…read morenow and man, did I make the right choice! From right when you are welcomed in the door, the receptionist is extremely nice and quick. Contagious positive vibes. Love her. The dentist is super awesome. Everywhere else I go they just want to pull ur teeth and give u dentures. Not this guy! He's doing his best to save all of the teeth he can and is currently running my top dentures that I got from easydentures.com through their washer because they are beginning to stain. He said he could do that for me 3 days ago when i first seen him. Now this next appointment today, he reminded me about it. Awesome!

Today was my first time hear. I had to leave my dentist. Hours weren't convenient and seen the…read morereviews for this place. I laughed the whole time back there and I hate the dentist. Staff was AMAZING. I found my new dentist office permanently

Excellent Dental Care! The entire staff is exceptional. Ms. Shelia is top notch. Fast. Professional…read moreand caring. Five star experience.

by far the best dental center i have been to in 63 years. highly recommended .dr john and his teams…read moreprofessionalism and friendliness are the greatest.

I saw Dr. Kole-James at Howard University College of Dentistry during his Orthodontics residency…read morethere. He took care of my severe open bite during his time there. He did an AMAZING job and his bedside manner is excellent. Each step of the process was explained to me and his technical skills were superb. Very attentive and caring as an Orthodontist and I would highly recommend him.

Dr. Keshawn Khole-James is a great orthodontist. He is available and accommodating in every way…read more He transformed my smile and I couldn't be happier.

Thank you Dr. Bentur! I was so nervous about having a root canal and she was so kind. She did a…read morewonderful job and explained each step of the process. I was given her cell number for an emergencies over the weekend and the office called next day to check on me. So caring and efficient.

After being recommended a visit by my primary dentist, I was quite nervous to re-treat a falling…read moreroot canal, as the first one wasn't the best experience from a pain perspective. Consultation was smooth and easy, as the doctors took 3D X-rays of my mouth to get to the bottom of the issue. Not only did the first root canal performed stop a few inches too short, but I had acquired an infection as well. Great. Doctor Andrew assured me that the process was one that they specialize in, so I had nothing to be worried about. And I didn't. Upon the day of surgery, my usual anxious and nervous self was calm and ready to treat a tooth that had been causing some issues for years. The procedure itself was quite quick and painless. Shocking! Doc even obliged me in talking through what he was doing and why. I had a great time in the chair! What they do not prepare you for.. is the pain during the aftermath of the treatment. I think many people like myself are afraid of what happens while in the chair, but for the first time in my life, the pain outside of the re-treating process was and has been some of the most excruciating pain I have ever experienced. I think what really sent me into a bit of a frenzy, is that this amazing, sweet, kind and caring facility with some of the most awesome staff members I have encountered.. sent me home with no prescribed medication! After an infection and extended roots!?! The procedure was on a Thursday.. by Friday night, my face was immensely swollen and the pain was so unbearable that all I could do was cry and pray. I was told over the counter Motrin would suffice... and it did.. but only for three hours. As I lay here two days removed from the procedure, and the pressure of my face increases.. I'm still shocked that I was expected to handle something like this without any additional medication before sending me home. Please make sure to inquire about medication that you NEED before leaving.