Don't even feel comfortable giving 1 star. Came at 530, it's currently 8... about 3/4 of the girls…read more"staff" are standing their chit chatting..., I called their "Manager" Lizette and as any manager at a work place who or course wasn't there... had every excuse there was possible for the staff standing around .... NONE the less my child had blood drawn before me, got sick and threw up afterward... nothing was done for her. No help, NOTHING!!!!!!

I came in for bloodwork. My Technitian was Antonieta. My appointment was scheduled for 6:30 in the…read moremorning and I arrived around 6:15 in the morning. When she opened the door to the lobby, I said good morning and was greeted with silence from her. When she took me to the back room to draw my blood, she informed me I needed to give a urine sample and when I asked her if I could do it then she ignored me. I told her I was on my cycle and asked if that would affect the test, she also ignored me. I was in and out quick however the service was poor. I questioned if I wanted to go ahead with the testing due to not feeling safe or comfortable with this lady. I would probably not return to this Quest site for testing.

Cherise is great. Made me comfortable, gave proper and accurate explanations on amount of labs and…read morereasons for each. Made my experience extremely easy. Great experience.

With a appointment the process was a quick in and out. When we didn't have an appointment it was a…read moregood 2 hour wait. Either way, the care was great.

Although I don't like to come in for testing, it's a part of life. Today's experience went great…read more Diana drew my blood and was efficient in getting me seen quickly with a friendly smile and chat. I would say I enjoy the quick check in process but for the older generations it's more difficult. It would be helpful to have one staff member helping with this process. Otherwise it was a good experience.

I told the girl that it will not work to draw from the inside of my elbow. She wouldn't listen, so…read morewent right for the impossible. Then she started fishing with the needle forming their fan. Surprise it did not work, so then she tried another jab. Not where I told her. Finally she called the other girl to do the job. So three hole and one fan. Previous visits it was 5 holes and two fans. And blood clots that last for days. .

THE STAFF HATE PEOPLE! It's such a shame when you go to an establishment like this and are seen as…read morean inconvenience simply for being present. The staff are so disengaged and moody with the customers that it's shameful. I only got ONE nice staff member here, she was doing the fingerprinting for livescans. The Hispanic dude that works here has major issues. People shouldn't work in a customer-centered field if they're going to be jerks. DNA Services unlimited partners with my employers so that's the only reason I come here. Also it's one of the only places in the valley that does LiveScan and drug tests. They also have paternity tests and a few other tests. There's a water cooler in the waiting room in case you need to hydrate and there's plenty of seating up front. Be sure to check-in at the touchscreen pad as soon as you walk-in or you'll be given a death stare. Make sure you also have an ID at all times! DRUG TEST TIP: If you're here for a drug test NEVER flush the toilet, it's an automatic fail and they'll think you're being shady or cheating. Please follow the rules. I'm just telling you in the event you come here!

The owner Annette is the most unprofessional person I have ever encountered, sent people to drug…read moretest and the lost the results still charged us and made us pay again , then she hounds us to pay bills we do not owe since you lost the results, she also calls from different numbers , blocked numbers and all together stalks you to call you, if she had that same effort in drug testing she may not loose your results, I would use a more reputable company then her and her rude businesses people who don't know what the right hand is doing from the left! RUN !!!!!!

I have been going to this location for years it's consistently amazing always efficient today Mayra…read morewithdraws my blood for scheduled labwork 10+ painless bravo

1 star is generous. This reminds me of the DMV. The front office employees are totally checked out…read more The process moves so slowly... there were dozens of people milling around in the lobby and 1 person in the front office. Just horrible customer service.

I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

As a person who is extremely pick about who i have as a doctor I absolutely love my doctor Mrs…read moreSeraile Kirsten she is the best the medical care i get from her is exceptional !!!!! Also the whole staff is amazing as soon as you walk in you can feel the good vibes . I hope i have the right name A big thank to Yadira she is always so nice to me and pays attention to my needs and concerns I really appreciate all of you thanks

I have been with them for about five years. They used to be Borrego and recently changed to DAP…read more What used to be a great facility has turned into a joke. Getting prescriptions filled always took a while, but now it's next to impossible. I called every day for a week, leaving messages, and received no call backs. I am now out of my medication and, as it's the weekend, I will have to wait until Monday. I currently have shingles and can't leave my house, or I would drive to the office and speak to someone directly. I was last in the office in October 2024. Scheduling appointments was two months out, even after a much needed follow up after an ER visit. I was told that they now only have one GP and one pediatric doctor on site, as well as a nurse practitioner. It's a shame because I really like the GP and NP. They listen and don't rush you through appointments. Sadly, I will be moving on.

This is overall a well run business, but they need to replace torn chairs. Clients deserve better…read more Appointment times are kept. Employees are efficient and pleasant.

On NOVEMBER I0, 2025 I Scheduled an appointment for an MRI due to a…read morePotential shoulder dislocation . Upon scheduling the MRI appointment the question "do you work around sheet metal was asked. I was confused as to why the question was asked and stated "yes". However, immediately after I redacted my statement and further elaborated that I work in construction , however I don't directly deal with metal. The ball was in the staff's hand with the answer and they should have put "no". I received a phone call one day prior to my scheduled appointment and was told for a second time that I would have to get an xray done on my eye to ensure no sheet metal was in there (AFTER I CONFIRMED THE INITIALLY THAT I DID NOT IN FACT WORK AROUND SHEET METAL.) Once I informed the attendant that I did not want the establishment to bill my insurance, I was met frustration in the tone and was informed the appointment for my MRI was cancelled , prolonging my attempt to seek medical attention. The administrative manager became involved and was ignoring the fact that I didn't work around sheet metal. This left me with the impression that they wanted to milk my insurance. The admin manager was no help with the situation and kept ignoring the fact that the day of scheduling the MRI appointment I said NO and did not take the situation seriously. Overall, the professionalism of addressing the issue was dissatisfying and not taken seriously.