I am a new patient at this office this year, we lost our primary care doctor because he went to…read moresome type of program that you had to pay for yearly and we just couldn't afford it. Needless to say, we were worried, we had been with old primary for the better part of 25 years so picking a new doctor was not something we wanted to do and we were looking for any excuse not to choose a doctor.
After asking the opinions of my friends and family, I did some on line investigating of my own and to be honest these reviews almost kept me from picking this office but I went ahead and went anyway. I had my first ever ear infection and needed to be seen by someone/anyone really that could help me fix whatever was happening and take the pain out of my ear.
Thankfully I went ahead and went in that day (late September) and I have to say, my entire experience was wonderful. As you know, completing the new patient forms is like writing a short story but I have NEVER walked into a new doctor's office and been told, "no worries we have all of your paperwork on file, if you wouldn't mind please just wait over in the waiting room for your name to be called", what?? I didn't know what to say, I had sent that paperwork in 12 months prior to my first visit and they had it all and it was entered and I just needed to take a seat and wait to be seen?? So I thought, ok, here's where they'll fail, I'll sit out here for 20 minutes and then in the back for 20 minutes, etc. well, I couldn't even get candy crush opened up on my phone before they called my name, I weighed in and went straight back to the room, I spoke with the nurse, she wrote down my concerns, took my bp, pulse, all the good studff and left the room with the "someone will be in shortly speech". Much to my surprise, immediately behind her came in my NP, Melissa, who I absolutely love!! There was no rushing with the her, she was fully engaged in everything I asked, she explained every question I had in detail, she took the time to explain the prescriptions she was putting me on. Everything! I was so surprised and cannot tell you enough about how wonderful she is!!
In addition to Melissa, I cannot even tell you how pleased I've been with the girls at the front desk, they are wonderful, each and everyone I've spoken to or dealt with have been extremely helpful, Shea, Hailey, Terri, Emily each one has proven to be a wonderful resource to that office and can get any answer I may need or help me with any request I have without any issue.
Bottom line, if you need a new doctor or office, you should have no fear of picking this office, you will not be disappointed! It's hard to find a group like this that runs such a well oiled machine but I think we've found it and for that we are grateful!! Thanks everyone!!