The cancellation experience with this membership has been unacceptable. I was never provided any…read morewritten policy or asked to sign terms when enrolling, yet I was denied a credit and forced to follow rules I never agreed to. That is not ethical business practice. To make matters worse, the customer service agents were unprofessional and lacked basic knowledge. Instead of helping, they made the process more frustrating and showed zero willingness to assist. I paid for a service I did not receive and was treated poorly when I tried to resolve it. I will never use this car wash again and would not recommend them to anyone. Businesses should value integrity and customers -- sadly, this one does not. Funny how we get response from a manager yet when you call to speak with one they are NEVER available. My response to my review as follows: I see your response, but let's be honest -- this experience highlights a lack of transparency and customer-first ethics. When signing up, there was no clear explanation of the cancellation requirements. My card was charged immediately, yet when I attempted to cancel before the new billing period even began, suddenly there's a list of hidden policies. If a customer does not use the service and cancels ahead of the renewal date, there is no ethical justification for keeping their money. Policies should protect consumers, not trap them. To make matters worse, your phone agents were unprofessional, rude, and offered no real assistance. That speaks volumes about how your company views customers once you've collected their payment. I have already disputed the charge, and I will never use this business again. A service that relies on unclear terms, poor communication, and dismissive customer service to retain revenue will never earn long-term loyalty -- only mistrust. Hopefully this feedback encourages you to focus less on hiding behind fine print and more on fair, honest treatment of customers.

If you would like your brand new just drove off the lot cars grill to be absolutely demolished, go…read moreno further than the Layton Quick Quack. My 2025 palisades grill needs to be repaired already after going to this wash. Looks like paint splattered over it due to all the chips and dings from their brushes. I have been a loyal customer for years and to have them come back and say those spots were there before arriving is not just a flat out lie but it is theft to make you pay a monthly membership and then also have to pay hundreds of dollars to personally fix an issue they themselves caused! I never leave reviews but I'll shout from the rooftops to not go to this location, actually just cancel your membership period!! If I could leave a negative 5 star I would!

This place employs liars!!!!!! My dad went in to get a car wash, and he keeps his cars very clean…read more He left out of the wash and there was scratch on his back bumper. He told the employees about it; the employee told my dad it was an EXISTING SCRATCH. Zero accountability and who are you to tell my dad about his car. Horrible service. DONT GO HERE.

The ever-so-present tunnel car wash located in Layton. Good location and the few times I have used…read morethe wash it does a good job and there is value there for the money spent. My favorite feature is the tire scrubber, it does a great job on the sidewalls of your rubber. It appears you can save pretty considerably by becoming a member but this location isn't really near my house. Vacuums are free and work well. There are multiple nozzle types available which is convenient. There is also a small blower for areas like vents and cupholders. The only drawback is the "tip shaming." When you pay you will be prompted to leave a tip while the attendant looks at you with puppy dog eyes. Nobody touches my vehicle or otherwise assists this "automatic" wash, so the tip shaming is not appropriate in my opinion. This deters me from using this wash.

This is a fantastic touchless car wash. My car is clean and it's a great value. If you buy the $11…read morepackage, you get the works!

The card readers don't work. I tried several times, and only one station out of the three worked. I…read moredon't know if it's because of the construction next door, but the water smelled like sewage. I will not be coming back here.

I've been a loyal monthly pass subscriber for 2 vehicles for more than 4 years. During the last…read moreyear I've noticed that whenever I wash my vehicles at least one or two vacuum stations are clogged. I've notified the girl in the booth about this each time. It's probably because they have limited number of slots but if they want people to continue using their service, they need to make sure all of the vacuum stations are functional. They seem to do upgrades and maintenance on the car wash but I don't notice much improvement. I like this place because of its proximity to my house. I hope I don't have to cancel my subscriptions and had to drive to Clinton just because of little annoying things that can be fixed easily.

I've been coming here for years, getting the Ultimate Wash. the outside was ok, but it's been hit…read moreor miss on the inside! I usually have to do the inside myself. GRRRRRR

My car came out sparkling clean, inside and out, with every detail meticulously handled. The waxing…read moreand tire shine made it look almost brand new! I also appreciated how efficient the process was -- I was in and out without a long wait, and the team maintained a clean and welcoming facility.

They have a a touch less car wash that I definitely recommend, it takes like 15 minutes for it to…read moreclean your entire car but it is so worth it, they also have a tofu car wash but because of my cars paint and my big wing i can't use the touch one so i use the touch less so i can only tell you how the touch less one is. It's so worth it. The customer service is very good the staff are very helpful and explains things to you, Definitely recommend.

I went to Wash Factory in Layton on Tuesday 26 May. I bought the $25 car wash, which included…read morewindows, and tires. When I got out of the car, I handed the man the tip and went to the waiting room. About 7 minutes later, another man came in and said my car was ready. I said, WOW... that was fast! Again, I was the only car at the time. I got in my car and drove to my next stop. There it was good light. They did a HORRIBLE job at vacuuming, a 2 year old could have done better. My tires WERE NOT SHINY, so I know they didn't clean them. How disappointing to pay to have a service done, tip them, then NOT GET WHAT YOU PAID FOR!! I absolutely will NOT ever return to this establishment. Next time, I won't Tip until the job is finished. I figured a good tip would've been a good incentive. Guess not.

This was my first visit to Wash Factory, but it won't be the last. I bought the $25 wash that…read moreincludes interior vacuuming and cleaning inside of windows. I had just driven to Montana and back and the front of my car was seriously "buggy". I'm very happy with the results, both inside and out! Service was very quick on a weekday morning, and the coffee in the waiting room was great, too!

I hate writing bad reviews almost as much as I hate getting ripped off. I've been coming to this…read morecar wash since the mid 90's and up until 2 or 3 years ago it was great but now it's terrible and it's clear that the owner doesn't care. Even though there are better places I keep coming here hoping things have improved and because there's usually never a line here... for obvious reasons. This morning was my last straw. The bays were all filthy covered in mud and dry-wall residue. I tried the high pressure wash but barely any soap or water pressure came through the gun so I was left with my only option to rinse it off and go somewhere else. I didn't even attempt to use the brush as it looked like it would scratch my paint.

If I could give this business a zero you know I would I was stuck in there for about 20 minutes I…read morecalled the emergency hotline which they were not responsive in an emergency time manner so after 20 minutes it starts to work then the guy calls me didn't really care as long as it's working now he didn't care that I wasted 20 minutes of my time then apologize for jack shit he says well maybe you weren't at the stop that I was because it turned red I wanted to back out but I didn't want to risk damaging my truck so he was trying to find a reason why it didn't work meeting it had to be my fault where his car wash had a glitch but you know as long as I'm not stuck anymore but you know as long as I can get out I will never come here ever again so if you guys want a better service better quality go to Mr. car wash and Layton do not go here have a great day

This was hands down the worst experience I've ever had with any business. My daughter brought her…read morecar in for a deep clean and paid extra because the car was very dirty. They told us it would take three hours, but called after just two saying it was ready. When she got home, we saw the car was still dirty -- the extra services weren't done, and the trunk hadn't even been touched. We called to voice our concerns, and they told us to bring the car back a few days later. We arrived early for our appointment but it was during business hours, no one was there. An hour later the owner called and said he would issue a refund. That should've been the end of it -- but instead, he called back and completely escalated the situation. He was extremely rude, started yelling at me over the phone, and accused us of trying to scam a free detail. It was shocking and unprofessional -- especially from the owner himself. Rather than take responsibility, he doubled down and made the whole experience even worse. I've never been treated so disrespectfully by any business. The lack of service was bad enough -- but being yelled at and blamed for their mistakes was absolutely unacceptable. I would strongly warn others to stay far away from this place.

I did not end up using this place. They could be great but I canceled due to cost. I was quoted…read more$100 for a very specific small job and when I booked I got a text later stating they have a shop minimum per hour cost of $130. I had a coffee spill in just the driver side front section and not under the seat as my car has a 2 inch ridge to catch stuff like that. The shop I took it to took 15 minutes max including check in. It was extraction and then combed through for crumbs and then washed. So of course I tipped well for the $35 cost.

Blake was so good to work with. He let me know things as he found them and kept me informed. I knew…read morethe cost ahead of time to make an informed decision. I'd highly recommend them.