I started going to the Chester Springs location soon after they opened and received great service…read morefor a few years and many visits with my and my kids' cars. Then, as it seems to be the norm with chain auto shops a new manager took over once the original manager got the place up and running. With the new manager now running the shop I got an inspection and oil change with no surprises. Fast service with an appointment and no upsells. But, when I went to leave my TPMS said my tires were at 50 psi instead of the recommended 32 psi. I was told maybe my sensors needed to be recalibrated, but I told them I just checked my tire pressure the night before and the TPMS agreed with the pump pressure setting of 32 psi. A tech came out with an old fashioned mechanical gauge and sure enough it showed 50 psi. All I got was an oops, I guess I need to send the digital gauge aback for repairs and they let some air out of my tires That was not good, but forgivable. But then apparently another manager took over and that's when things went bad. I made an online appointment for an inspection at 10 am noting that I'd wait. When I arrived I was told they were swamped with drop offs and might not be able to get to me before noon when they went to lunch, and even then if there were any issues they might not finish that day so I should get a ride home and they'd call when it was done. I asked why do they allow scheduling an appointment if drop offs get first priority. He said that's just how they do it. I left and got my car inspected at a different shop, and was in and out in about an hour. A few days later I got an email with a survey about my "service" and the first question was would I recommend them. I answered 'No' and before allowing me to enter a reason why I got kicked off the survey and the link went dead. I guess if the website doesn't allow people to give bad reviews, they'll never get a bad review.

I brought my car in for an inspection and they found my subframe had been damaged. They recommended…read morea great body shop and inspected my car again once it was fixed, on pretty short notice. They only charged me for the inspection sticker on the second visit, I didn't need to pay for the entire process again, which is really great

Very pleasant, efficient, and honest work. The manager was generous with a discount and informative…read moreabout my car.

The team was quick, professional, and fixed my problem (flat tire - patched). No problems since.read more

I recently got my inspection and brakes done at M&M and was extremely impressed with the whole…read moreprocess. They were able to do everything same day and very fast and the price was competitive. All the staff was knowledgeable and very friendly. I've brought all 4 of our vehicles back here since and they've proven their trustworthiness. We will only bring our vehicles here!

Tried this place many times . Don't go there . Last year I…read moreleft my car over holiday and they said they would deliver my car to my house but used 1/2 tank of gas and there was some child sunglasses in my car . Second they charged me a Kong's ransom for an alternator and a battery . 2 weeks latter the alternator dies they replace that one with a better one as the said and it died 9 months later did not replace but rebuild it ? Totally a bait and switch with junk parts . Every time I take any of my vehicles there they find a million things wrong and charge me a lot and my vehicles are newer with low mileage. Find a better place unless you want to spend money for no reason

They were very transparent in what was going on. Joe Kincade and his staff were a huge help and…read moregot my 2020 ford escape make up and running after fixing my transmission. Great staff great owner reasonable prices Thanks guys I'll be recommending you to everyone

Had a great experience! Joe is always great at communicating issues and has a very experienced…read morestaff!

I called requesting an appointment for a wheel alignment and was told to come in and they would do…read moreit right away. When I arrived they took my keys and told me to have a seat. 1 hour later I asked when they expected to be done and I was told that they had a big camper van on the rack but that would be off the rack soon. The excuses continued and they finally did the job after 4 hours. I do not recommend this place as they don't seem to have a grip on how to run a business. They were good at trying to upsell though. While I was there a man that was in for inspection that he needed to buy $60 wiper blades. When he pushed back they said that they could get some for $25 but they would have to wait until they were delivered.

Scheduled for an alignment, Louis was amazing, he had awesome communication, he was very…read moreprofessional and friendly, I had brought in cash because my card wasn't working and couldn't cover the last $5 and covered it for me. Definitely recommend working with Louis.

I have been bringing my vehicles here for a few years now. I called in late last week with some…read moregeneral questions regarding my upcoming inspection. I don't believe it was the regular person answering the phone that I have spoken to in the past. The person who answered the phone was very short and rude with me. I couldn't believe the way I was being spoken to from this location. I am debating not Returning after my inspection next month. Thank you

I made an appointment for an oil change and inspection on a two year old pickup truck. I dropped…read morethe car off the night before so between 8am and 6pm the next day they would have plenty of time to finish repairs. I spoke with someone twice on the phone throughout the next day and was assured both times that the car would be done by 6pm. I arrived at 5:45 and the car was still on a lift. Then I was told that they had not even started it until after 5pm, Apparently people who walk in take precedent over people who make appointments. They were very unapologetic just saying that was corporate policy. They just do not care about customer inconvenience.

I find this establishment to be very professional, transparent and Genuine, They so far have also…read morebeen very time efficient. Thank you.

If you're looking for the last honest mechanic in Pennsylvania Randy is the one. Can't tell you how…read moremany times he saved my old Chevy Impala from the scrap yard. Great mechanic. Good man. You can trust him he will never rip you off.

Everyone working here is very knowledgeable about all cars. I love the reasonable pricing as well.read more

I noticed my breaks were squeaking so after a google search, I decided to get an expert opinion on…read morethe situation. Greg took his time to look over my car and explain to me what caused the noise, my rear brakes were on their last leg. An estimate was given and he was able to service my car quickly. My more squeaky brakes! The price for the repairs were very reasonable and didn't break the my wallet. I appreciate being able to have my car serviced and not worrying about the cost