If you have even the slightest smidge of self-respect, stay away from this company at all costs! I…read moream appalled by the carelessness and the incompetence of this company. I had to CHASE after them to PLEASE take my money and wrap me up in a 3-year contract since 10/31. Their sales professional was originally accommodating and met with us on November 3rd. He said he'd have a meeting with his supervisor the following day at 9:30 am and would get back to me regarding the discount. I had to be the one to follow up with him on Tuesday to see if he got the answer, and he replied with the information. On Wednesday, November 6th, I supplied the information that he requested, included three names and phone numbers to place on the account for contact. On November 7th, I pointed out that the same phone number got listed twice and only the area code got properly updated. I pointed out the correct phone number, as well as asked several questions about the contract. Even with me sending the screenshots of the areas in question with detailed questions attached, my questions kept getting ignored. Out of the three outstanding questions, only one would get answered. Upon me pointing that out, he'd ask me what the other two questions were, so I had to resend them again. The next day, instead of fixing my husband's phone number, he asked me again what it was and said that he'd give him a call. Upon me asking why he'd be calling my husband, he replied, "I thought you said, give him a call". And this is after me pointing out that my husband's number simply needed to be corrected on the contract...three times. That left one question remaining, which was like pulling teeth. That took us to Saturday, November 9th. I numbered the remaining questions and said that I'd really like to get that done and move on to the next step. Finally, I heard from his supervisor on November 11th, and he had a list of questions from the sales professional that weren't even mine. He got all of my questions answered and followed up with an email, confirming that my "installing technician is scheduled to arrive between 9-12 on Tuesday Nov 19." I scheduled other appointments specifically for this day to make myself available for their technician, which included a deep cleaning appointment costing $1,440 that I would have, otherwise, scheduled for a different date, which would have worked out better and allowed the contractor that's touching up the house to finish his work, eliminating the need to get the floors re-cleaned. It's November 19th, at 10:30 am, and I still haven't heard from anyone, so I contacted Ronnie, the supervisor, asking if the technician will still come in as planned. That's when he confirmed that the ball got dropped and said that the sales specialist would reach out to me, but assuring me that they would make things right. When I talked to the sales specialist, he said that the next available date for them was November 27th, the day before Thanksgiving, and that they would give me a whopping three months of services free of charge (a value of less than $200). It'll cost me more than that just to have the floors re-cleaned, now that I scheduled the deep cleaning for today instead of next week, just to accommodate Titan's schedule, let alone my time as the Owner & CEO of two companies! My time completely got disregarded! When I was talking to Ronnie, he mentioned that they would give me 2-3 months of free services, so that's even one month less than what the sales specialist was quoting me. I said that there were two ways to make things right: (1) have a technician still show up today, even if it was much later in the day or (2) forego the cost of the add-ons ($1,037.50) to compensate me for having to re-clean the floors and my time. He immediately said that he couldn't do that, so I informed him that he can rip up all of the contracts and that we're done. If you value your sanity and security, for the love of God, do yourself a massive favor and go with another company! I wouldn't trust this company with a hamster, let alone securing my house!

I had an appointment today from 8:30-12:30 with several reminder texts of an upgrade on my alarm…read moresystem. They came from Brinks Security. A bout 11am I saw on a map that the tech was a block over & "on his way". Its 5pm & still he is not here. I contacted Brinks with quite a delay. They said that Titan is OVERBOOKED & had rescheduled for the 24th (2 days from now) but still overbooked so not for that day either. I've been without an alarm for 5 weeks. I guess I stay home for another 5 weeks & see if anyone shows up? Don't use this company. They are a joke.

Awesome company! I had them install a camera system at my house and they were great to work with!…read moreWe had an issue with two cameras and they came right out and fixed the issue! I strongly recommend this company.

From the owner: Falco Alarm provides business and home security systems, surveillance cameras, fire alarm systems,…read moredoor access control, gate entry control, data network wiring, and home theater installation.

Guardian has been a great company for us. They provide excellent service and are always very fast!…read moreThey are not the cheapest in town, but they do a good job in staying on top of problems we have with equipment and are always courteous and respectful of our home. Their phone callbacks on alarms are fast and thorough!

Horrible Customer Service! Run anywhere else for help!…read moreHusband got ill, hospitalized for months and months, Double amputations and we were forced to move due to bathroom and bedroom being up 14 stairs! Of all our financial problems and losses due to this heath crisis! Alarm Monitoring went unused for over a year but they Forced Us To Honor Our Contract and Pay Every Remaining Month we had left! Absolutely No Respect or compassion for Elderly or Disability!

We had them come out to install our security cameras and doorbell camera. They were very…read moreprofessional, showed up on time, and finished very quickly. We would definitely use them again.

From the owner: Mobile IP Camera Trailers - IP Camera Sales & Support - Tulsa, OK and surrounding areas. Free…read moreQuotes. Price Match. Best Prices & Quality Guaranteed. iNetworkCams.com

UPDATE: Ashley from CSG called shortly after I spoke with a customer service supervisor and agreed…read moreto refund the last payment. Apparently we were disconnected during the call while he was attempting to work the issue. Upgrading to 3 stars for the quick response. After the contract term was up, I went with a more well known, nationally recognized security provider who even provided the letter to cancel with CSG. Afterwards CSG took their final payment for the 30-day contract requirement...or so I thought. 33 days later, they took another payment claiming the 30-day notice was not provided, even though they've acknowledged the cancellation. I've essentially paid for 63 days of service with no service.

Horrible Customer Service! Run anywhere else for help!…read moreHusband got ill, hospitalized for months and months, Double amputations and we were forced to move due to bathroom and bedroom being up 14 stairs! Of all our financial problems and losses due to this heath crisis! Alarm Monitoring went unused for over a year but they Forced Us To Honor Our Contract and Pay Every Remaining Month we had left! Absolutely No Respect or compassion for Elderly or Disability!

Don't buy into it. They caught us on thr first day wr moved into our house. We fell for the 6 month…read moresatisfaction guarantee. It's not true. We called to cancel due to the fire alarm going off every time we take a shower and the camera system not working correctly. We were refused when asked to speak with a supervisor and hung up on. Safe haven claims to be the account owner for 13 months so if you try to call ADT to cancel they send you right back to them. The whole thing is a scam. I wish I would have known. On top of that now that we are out of our 90 days to even get a technician out is going to be an extra cost. Don't do it!

BUYER BEWARE!!!! SAFE HAVEN IS A SCAM! My wife and I had safe have show up to our house to sell us…read morea doorbell camera. The tech told us we'd have to pay hundreds of dollars to get it to work. So instead he convinced us to buy 2 cameras instead. Now both cameras don't work and we were told by safe haven we'd either have to pay hundreds of dollars to fix their malfunctioning equipment or pay thousands of dollars to get out of the contract. So now we are stuck forced to pay for equipment that doesn't even work for another 2 and a half years! We are now notifying everyone that'll listen that safe haven is a scam. Avoid them at all cost. After they have you in a contract they could care less about your "safety". 0/10 wouldn't recomend to my worst enemy.

-Singed up May 2022 and paid up front for ALL the equipment…read more -Moved April 2023, they cam and took the equipment down. They never came to new address and reinstalled. Continued to charge monthly until Jan 2024. Had to cancel card at bank due to no service or equipment hooked up. -Called in June 2024, they still had open move order. Told.me.for over 700 dollars I could cancel. Make that make sense! HORRIBLE EXPERIENCE!!

Had two "salesmen" knock on my door and asked my wife a bunch of super suspicious questions that…read moreled me to believe these men could be casing my house for theft. If these were genuine sales people from a respectable company they need to be transparent and show good intentions and that is not what I got from interacting with them. They did not have business cards and only provided first names or a phone number.

Got sucked into a 3 year contract. The price was supposed to be $64/mo. Then they raised the price…read moreto $74/mo. THEY broke the price terms and my trust. Then the camera went out. When my husband called, they did something on their end and like magic it was working again. It went out again, I was told to delete some of the saved videos, which I did. At that point I was told another tech person would call me. They call and start talking about me waving safety issues and then told I would have to climb up and move my camera. I say no, Im not climbing a ladder in 40-50 mph winds to move my camera. She says, we will send a tech out for $59.99. NOPE! At this point I was really irritated. Raising the price, not even offering to lower it when I pointed the contract out and NOW saying they would charge ME to fix THEIR equipment. I am DONE with this HORRIBLE company. DO NOT use ADT!

I've reported false alarms going off at my house which has a home security system from ADT. On two…read moreseparate occasions a repair man has cone out reporting to me that nothing is wrong with the system. Two more alarms, at separate times, went off again tonight and I spoke with another rude person that was in charge of the main ADT number on July 7 @ 12:10 a.m. She told me I can't get service until five days from now. I'm ready to get a full refund from this poorly run operation.