Communication was excellent. Texted us a picture of who was coming to the house and kept us abreast…read moreof his arrival time. He arrived on time as well. Wiring from house to the fire pit was all of a sudden not working. Dakota troubleshot it very quickly and gave us options to replace the wiring. Dakota was very respectful and efficient and they'll be back to do the work next week!

Everyone I interacted with was very kind and professional. The technician arrived early and did a…read morethorough inspection of the electrical equipment in question. I asked for multiple quotes on services and the tech did not try to push or sell me on anything. I really appreciated that. I've worked with independent electricians in the past and while they were cheaper, I was not as confident in the final product. I will use their services for my future electrical needs.

Unfortunately, our experience with Hamrick Power Systems has not been a positive one. They refuse…read moreto answer phone calls and messages. I have emails dating back to 2021 that state they will fix my generator. However, that has not happened. The last time they were here, he told me we needed a part. I waited a while, then called back. He said the part was in, and they would come and fix it. That never happened. I never heard from this company again. There were always excuses. So those of you who had a good experience, I'm happy for you. I wish I could say the same. This is the location in Jasper. Randy and Alisha.

We just installed a generator for my Mom's home. The people at Hamrick Power Systems were fantastic…read moreevery step of the way. Their prices were better than every other place we investigated. Their communication was excellent. They managed to endure all my questions without seeming to be annoyed in the least. My mother who has a cochlear implant that must be charged daily is now feeling safer in her home. I would happily recommend Hamrick to anyone.

I will forever use Phoenix electrical from now on. This year alone I have used them three times. I…read morepurchased a very old house that has turned up to have electrical problems. I actually have a home warranty and Phoenix electrical is not on my warranty plan but thank goodness every time my warranty assigns me someone for electrical they do not show up or never call to schedule. With my warranty this allows me to find my own electrician and I'm not sure how I ended up finding Phoenix electrical but I will never use anyone but them. Jeremiah has been my regular electrician now. He has done everything from installing outlets behind my television so wires are not running down my wall. He has also repaired switches and outlets. And the biggest thing that I have to praise Jeremiah about was an issue where one light after the next stopped working in the house Jeremiah spent hours on this very complicated very old 1902 home and finally found the issue that's spanned over two junction boxes in and through my attic which has a double ceiling and repaired it! He was relentless in his efforts to locate my problem! And when I tell you when he gets done it looks as if he was never here. He brings his own hand vac and cleans the entire area! Phoenix Electrical is number one in my book. Take it from someone with a home built over 100 years ago Phoenix Electrical always keeps their appointments, and when I have questions they respond quickly and are always very polite. I actually can't wait till my home warranty runs out so I can just call them every time without bothering with the home warranty people! That's just how much I love Phoenix!

From the owner: Phoenix Electrical illuminates Northwest Georgia with dependable, high-quality electrical services…read more As a woman-owned business, we bring over 25 years of expertise to every project, ensuring safety, integrity, and long-term reliability. Specializing as both electricians and lighting contractors, we deliver exceptional workmanship and personalized service for commercial, residential, and industrial clients alike. At Phoenix Electrical, we build lasting connections you can trust.

The owner took the time to correct our problem today. I had left a negative review yesterday, and…read moreapologize for that. I was frustrated, but the techs had not seen old wiring like we had Thank you so much.

From the owner: We are a full service Generac,Kohler,Champion and Cummins dealer read more

Genspring is on top of my generator maintenance better than I am. But here's what I really loved…read more When it looked like they hadn't received my payment I was horrified and called there at 10:00 at night, knowing no one would be there, but I just had to leave a message. Lo and behold someone WAS there and she assured me she would make sure they got my message that I had paid. Later that night I received an email from August who assured me my payment was received, all was well and to please not worry. What service, to be there for me at that hour. I'm impressed.

If you are researching Backup Generator Installers you can stop here with Genspring Power. The…read moreowner Clayton is superb at his job. We had a Kohler 14kw propane unit installed at my Mom's house in Ellijay. He took the time to meet with us and then gave us a thorough quote. His communication through the process was excellent. His own crew, the electricians and plumbers were all very polite, showed up on time and kept the job site neat and clean. I can't say enough good things about Genspring Power. I'm very please that we chose them over the other vendors that we had spoken with.

Two years ago Premier installed a 24kW Generac standby generator at our home. Today, I learned that…read moreALL of the circuit breakers they installed in the two transfer switch panels were non-compliant with the manufacturers specifications. The breakers appear to be the GE breakers that were in the prior main electrical panels, and they just reused them. I only discovered this because we were having a 90 AMP breaker that feeds a sub-panel trip randomly over the last several weeks. It seems the GE breakers that are commonly used in home electrical systems do not fit properly into the Generac transfer switch panels as they do not seat properly on the bus bar and they fail to establish a tight, uniform mechanical connection. A thermal camera assessment showed the 90 AMP breaker to be very hot. Premier did send a tech out to replace the breakers with spec approved breakers today, but my conversation with the GM was underwhelming. There was no hint of contrition in his voice. It was as if he was doing me a favor by making it right like it should have been from day 1. They directly violated Generac's explicit installation guidelines.

Long review, but worth the read. I do not recommend this company. In my experience, they do not do…read morewhat they say they will do, they do not respect people's time or money, and most concerning of all, I still do not know if the $52,000 generator I purchased even works or is safe. The sales process was actually very good in the beginning. Everyone was friendly, informative, and easy to work with. Up until installation, I had no major concerns. This was not a small purchase either. Even after discounts, this whole-home generator project cost over $52,000, so I expected a much higher level of professionalism, communication, and attention to detail. The problems started when I began getting conflicting and incorrect information. I would research things on my own, call to verify, and politely ask for confirmation. Each time, I was told the information I found was wrong, so I trusted them as the "experts." That trust became a problem on installation day. The concrete pad looked undersized to me, so I specifically asked multiple times if it was correct. Three different people confirmed it was. Then, on installation day, they realized it was in fact the wrong size. Instead of stopping the project, they started the install anyway and told me it would take two days. It did not. They had to pour more concrete, let it cure, and come back later, which delayed completion by nearly two weeks. When they finally "finished," no one clearly communicated that the project was complete, explained how the system worked, or even confirmed it was operational. I was left wondering if they were still coming back. From day one, I asked if they handled all electrical and gas inspections, and I was told yes. About a month after installation, the city contacted me to say the work had never been inspected. I called the company and was told, "Sorry, we'll get that inspection done." That is unacceptable. If the city had never called me, the gas line may have never been inspected, which is a serious safety issue. There were also multiple quality and damage issues during installation: * Two items under my house were broken and had to be repaired * Protective shielding on wiring was cut in multiple places * Landscape lighting was run over and damaged * Overall, there was very little attention to detail To make matters worse, they said they would come back to show me how everything worked and go over inspections. I blocked off time from work for the appointment. When they were already late, I texted and was told they were "5 minutes away." After waiting another 20-25 minutes, I texted again and was then told they would be "a little later." I had already rearranged meetings for this appointment, and they still could not show up on time. Now here I am, nearly two months after I was originally told this project would be completed, and I still do not know if this generator even works. I have never been properly shown how to operate it, never been given confidence it is safe, and I have had to ask every question myself because communication has been so poor. After being told they handled inspections, I now have to pay out of pocket for my own independent gas and electrical inspections just to make sure everything was done correctly. At this point, I basically have a $52,000 metal box sitting in my backyard and no confidence that it is safe or functional. Based on my experience, I cannot recommend this company. The sales team was great, but the installation, communication, follow-through, and safety concerns were unacceptable.