I have gotten my windshield replaced and a chip in my windshield fixed at Patriot windshield…read morerepair. Both visits have been great! Very fast customer service and scheduling. Very good pricing for great work!

Bryan is a sorry crooked POS. I told him I couldn't commit to the repair on my vehicle due to my…read morewife having an emergency going to hospital to have our baby. That being said he kept asking for a security deposit as I told him I couldn't commit he said thanks for the inconvenience. So let's tell the whole truth you sorry sob!!

Horrible customer service! Called for a 3rd time asking why I had not be called back from 2 other…read morecalls and email. And the man got so defensive that t was obvious he didn't care about my business.

First of all I never write a review! However I felt compelled to by the way this person has treated…read moreme. He was extremely nice when he asked to get paid in full which I did happily even though the job was not 100%. And, now he's like a different person, intentionally started an argument, yelling and then hung up on me. He had promised that he would come back to finish the job and I, like a fool believed him. So to sum up, he got all his money and I have an incomplete job!!

Good selection, sales guy Tyler was great. He was very helpful. Nothing against him…read more Dealership was off, prices were high! Added a "C Bond" windshield protection for $999!! What a scam. Just painters tape to act like they did something and maybe some RainX sprayed on the windshield.

Prior to this year, I would have given SM Toyota a five star review. When Melody was the Service…read moreManager, everything was fantastic. However, last year the service department lied multiple times. They lied about windshield wipers stating that I needed new ones after my son had just installed brand new ones. They lied about my brake pads stating I needed new ones: on one service inspection the pads are 4mm and the next they were 9mm. Additionally, they wanted to charge me to look at the situation with my brakes after they had already previously charged me and this is supposed to be part of the inspection when they rotate the tires. They used to provided delivery and pick up service and then suddenly told me they don't do that anymore. They also scratched the side of my car when they ran it through the car wash. And they tried to lie and deny it when they dented and scratched my son's truck when he took it in for service. They even went as far as showing us videos of a truck that was not his to try to prove they didn't do it. We ultimately proved they did and so they fixed it. And to make matters worse, when I brought these issues to the general manager, TJ Kendall, he just decided that they would not work on my vehicle ever again. REALLY! And if we want to go back to the beginning when I purchased my 2021 Highlander Platinum edition for about $50k, they messed up on the financing and wanted me to come back and give them a new check. And the finance guy argued with me about it repeatedly, even though I explained I wasn't even in the state. Nor had I actually taken possession of my car! Again, REALLY! And I'm the unreasonable one. I don't think so. I did contact Toyota Corporate and they started out saying they would take care of the situation and ended up stating that ultimately it was up to the dealership. I think Toyotas might be great cars, but the next time I purchase a new vehicle, it definitely WON'T be from San Marcos Toyota. And it doesn't matter if you're a repeat customer. We purchased 3 brand new vehicles from them in 3 years. Two of these vehicles were they high end Highlander Platinum edition for approximately $50k.