Do not recommend. The doctors seemed quick to suggest euthanasia rather than taking the time to…read moreexplore treatment or wellness options. It felt rushed and dismissive, especially given how serious and emotional these decisions are. I would advise getting a second opinion before making any major decisions here.

My fiancé's family has taken all of their pets here since they've opened and have loved this spot…read more We just adopted a sweet orange cat this past year and wanted to take him to his first vet check-up. My fiancé had an easy time setting up an appointment on the phone. They even sent a text reminder about the appointment the week of. We decided to go together since this was our first cat in adulthood. The veterinary nurse was beyond kind, complimenting Prosciutto (our cat). She was super gentle and tested to see if he liked Churu (a squeezable cat treat) for the appointment. When she was done weighing him, we waited probably less than five minutes before Dr. Sara De Wet came in. Dr. Sara was incredible. Her bedside manner was beyond amazing. She took the time to educate us about our cat, any future health concerns that could arise, and to answer my plethora of questions. She put on "cat music" (we learned that vet's proved that classical music in vet settings can calm a cat) to help him with his nerves. She complimented him in the cutest ways for being brave and food motivated. He was obviously a bit on edge in an unfamiliar setting, but Dr. Sara was so gentle she made the process as easy as she could. He had a regular check-up and got two vaccines. I highly recommend taking your pets to Scott's Addition Animal Hospital.

Great team took all my animals there. Great pricing . Very personable and compassionate.read more

I have a very old, cantankerous cat. She does not trust anyone but me, and that is conditional. The…read morefirst vet tech who saw her (maybe Kim; I should have asked) was very slow and gentle with her moving her to the scales. When she moved her gently back to the exam table, she covered her with a towel which she kept covering her eyes the whole time. They just removed the towel from the parts they needed to access, and took care of everything. They wanted to give her an antibiotic prophylactically, as they had to cut into the quick of several nails and there was blood, but they never suggested something that required her to be pilled, because she will not cooperate at all. They went straight to the long lasting injectable Convena, which does not cost much more than the inexpensive amoxicillin. The second vet tech that helped to trim her claws, several of which were ingrown, was very gentle as well. The vet that administered the antibiotic and an anti-inflammatory was very slow and gentle with her too. It's been a while since I've had a good experience at the vet's, so I am SO glad that I switched to this practice.

TL;DR: Do not pay your bill until you review the line items. They've overbilled us on both of our…read morepast 2 visits. If you find out after you've paid, they won't credit the mistake back to your card; they'll apply a "credit" to your account forcing you to come back to use it. It pains me to write this review because the folks at West End Veterinary Clinic have always been nice. But they have a real problem. I don't think the folks who work there are intentionally overcharging -- I think it may be their point-of-sale system. We have 3 reasons why we have to find a new vet despite this convenient location and the nice folks who work there. 1) They told me to hold off getting my puppy spayed, well after she was able to get pregnant -- despite knowing she would be at risk. By the time our puppy came in for the operation, they discovered she was pregnant, which caused an extra $600 worth of problems and heartache for our family. 2) They double-billed us for a cone while our puppy was recovering. I spotted the mistake, called, and they wouldn't refund the money. They offered a credit instead -- forcing me to return to them if I ever want to see that money again. 3) On the second visit (vaccines), they billed me $67.76 for a heartworm test I declined and which was never performed. Has any business ever made a billing mistake in YOUR favor? Me neither. Once could be an honest mistake. Twice in 2 visits -- well -- you decide.

The only negative review I saw was about price and I had to laugh. If you want a quality, clean,…read moreexperienced, and well-stocked vet, go to WEST END VETERINARY CLINIC! I have four kids, and foster regularly. When I foster I pay the vet bills and use Dr. Mason (owner) or Dr. Rubi, and don't worry about the price because I always get the VALUE. Both vets are great at educating me (and I know a lot after being a dog and cat mom forever) and I walk away with everything I need to keep my pets comfortable and as healthy as possible. I took a hospice foster in just yesterday and Dr. Mason spent over an hour with us, sent me home with a supply of everything I needed, and my bill was HALF what I expected! Today my little foster was feeling much better and we owe it all to West End!

Well, I was pleased with the care my cat was given when they came for the visit, the after care was…read moreless than I expected. I was told they would call me the next day with the test results. When I called at the end of that day because I had not heard back. I was told the results had come back, but the vet may not have seen them and they would get back with me the next day. The next morning, I received an email for a prescription cat food before the email with the test results, which were not good and my cat had deteriorated immensely since their visit. I called and left a message for the vet to call me. She did not call until the next morning, at which time I informed her we had to put our cat down. (We were fortunate enough to find an at home vet who was able to come out the same afternoon). I was so disappointed with the lack of response from the Vet on an animal who was obviously very sick. The only follow up since that time has been 2 emails reminding me my prescription was still ready to order. I have asked them twice now to take me off the mailing list. Hopefully , we will not receive other reminders for this prescription.

I looked online for a "come to my home" vet service because I am older, 77 and have trouble…read morecarrying my 2 cats to the vet. I was extremely happy with the three gals who came. They were very efficient and made my cat feel comfortable. They answered all my questions and checked back by email to ensure my satisfaction. I would definitely recommend Capital Home Veterinary Care for your pets/fur children.

I had made an appointment to have an ultrasound done on my older goldendoodle to determine what was…read morecausing her symptoms she was having. I chose this center because it was easier to get to from Williamsburg versus the one in Richmond and Midlothian. 1st complaint in my opinion was I had to insist on meeting the Doctor wish I will refer to as Dr A who was performing the basic examination and ultrasound. I was told by the tech it wasn't their policy for the vet to come into an exam room and talk to an owner upfront. I found this very unprofessional not to introduce yourself and to personally explain the procedure and exam she was going to do & not to rely on just the info provided by the technicians. Ultrasound came back with two large masses meaning cancer and at her age there wasn't anything one could do for her so I decided at that moment to have her euthanized. This is where my 2nd complaint starts. Putting a beloved pet to sleep is one of the most difficult experiences a pet owner can face. I expected a level of compassion and empathy which unfortunately in my opinion again was lacking. It appeared there was little effort made to acknowledge the emotional difficulty family members were going through. I understand veterinarians handle these situations regularly, but for pet owners, this is often a devastating and deeply personal experience. A few kind words, patience and genuine compassion can make a significant difference, something as simple as I'm sorry you have to go through this. Unfortunately, that was not my experience here. After I decided on euthanasia they took my dog to the back room to insert a port into her leg to provide the drugs to euthanize her. They took so long in doing this making it even more painful & agonizing for us waiting in the exam room, it must have been a good 20 + minutes to insert this port. I've had many dogs in my lifetime and when they had to be euthanized it only took like 5-10 minutes. The only one who said sorry I was going through this was Ashley the receptionist who was extremely kind.

We had 2 experiences. One was our 14 year old poodle. She seemed t have a mass on her stomach. Dr…read more Purdue removed it we thought but she could not put her leg down due to a Frankenstein lining incision. The drain tube fell out and we had her checked. Never met the Dr. they said she had licked it and it was infected. Impossible with a surgical suite and an Elizabeth collar!!! The mass is still there. A few weeks after that we called multiple days in a row one day it was Dr Purdue which I would not use . We asked Dr Dr brooks she was busy so we walked her in the next day . The online vet I aid to analyze what was going on said it was a bowel obstruction .. Dr brooks did the X-ray they called us later that afternoon and said she had a bowel obstruction and foreign object In her stomach. All they were concerned about was getting a credit card to charge the full surgical estimate. I said I'll pay whatever to save her. Hours and hours later Dr brooks called us back. And said she had removed the stomach contents. I asked her what about the bowel obstruction did you remove it?? She very casually said oh she will pass it !!! I said that is why she was there why wouldn't you d that too ??? Nov reason .. 5 hours later my beautiful child died in my arms. This has destroyed our lives.... If called and told her on voicemail and text which they record everything that she had murdered my baby !!! A few days later I got an email from some corporate claims specialist asking to get me to call him!! He had the nerve to ask what would make me whole !!! Bring my baby back !!! He meant monetarily. He has blown me off for months. We had paid to breed her in the summer very excited... Now every time I go in my bathroom I break out in tears seeing her lying on the floor dead it's her tongue hanging out with her eyes open. I will never forget

This place sucks! I was instructed to drop of my Vizsla for surgery today between 7am - 7:30 am, I…read morewas there at 7 am and the doors were locked, and nobody would answer, great. Then I was told to pick up my dog at 4:30. I went there, lots of confusion behind the desk, then after 30 minutes they bring my dog out and no surgery was done! No one called me all day to let me know the surgery was not done, and they kept my dog in a cage with no water or food all day from 7:30- 4:30 pm. These people are idiots, and could call less about you or your pets. They SUCK! I WILL NEVER GO HERE AGAIN. FUCK YOU BRAND VET SERVICE.

Great customer service and the staff is caring. They provide thorough explanations of what's needed…read moreand how to best care for your pet; Very clean office. They also offer grooming and boarding if needed.

Kind, professional and competent staff. When an emergency strikes you want a responsive team like…read morethis.

In September of last year, my sweet elderly dog was viciously attacked by a pit bull and was left…read morewith a huge neck wound. We showed up at UrgentVet (Carytown) an hour or so before they closed. Everyone was incredibly compassionate and wanted to give our dog the best care possible. They took him back for surgery which went until late that night and they stayed with him until 3 a.m. That is above and beyond in my opinion. They provided us with detailed instructions for his care, his aftercare was flawless and he healed perfectly. Thanks to them, he survived what could have been a terrible outcome. Highly recommend!

They allowed me to bring my cat in without an appointment the same day because he was ill. They…read morekept him throughout the day, examined him and prescribed medication that helped him to be well in a short amount of time. They were polite, helpful and friendly.

They are not friendly and the try to boost up charges for all types of non issues. Rough nail cut…read moreand did not cut all the dogs nails. Missed quite a few. Sent us other place to get service they could have done. The groomer I went to stated " why didn't they do this" In the end they just want you money.