There is always cheerful service and it always feels like Family. I also love that there's a shuttle to take you home.

I needed an auto repair near my new home and found Campanella's. I had a couple issues with my older car and they were able to identify and repair. They provided a full inspection report and they only did the work requested, since I can do a lot of minor repairs. There was no pressure. Communication was great. I don't know about cost or value, but I pay for good service and that is what I received. Highest recommendation. read more

Had a screw in my tire !! They squeezed me in after I got off work at two pm. It ended up being non repairable due to the location of the screw, but they had my exact same tire in stock and was able to replace the whole tire with in an hour and a half. Great customer service they even offered me a ride home and pick up for when the car was ready. I just live a block away so I walked for the exercise. Being offered the shuttle service was just another reason this place is awesome they do great work !! It even ended up being a little cheaper than the original Quote which I'll take given we know how expensive tires can be nowadays!! Very customer friendly service !! read more

I was in from out of town visiting my parents and they recommended this place... I could not believe it when Campanellas patched my tire didn't try to upsell me then didn't even charge me for the patch! What amazing service kind people and a very clean waiting room to spend some time in. Cant recommend enough!!! read more

I'm extremely pleased with the service that I received from the team at Paul campanellas. I was having an issue with my Jeep that needed urgent resolution and they did not disappoint. They were able to troubleshoot and resolve the issue in a timely manner and at what I considered to be a reasonable cost considering the service that was provided. Will was especially helpful and very communicative during the whole process. I highly recommend seeking service from him and his team. read more

well I had a leak in my rear tire that was repaired and oil changed. after the car was inspected it was found that some other issues needed to be addressed. I guess the one thing I wish I had discussed more thoroughly was the brake pad showed wear 4-5 mm. the initial report said it would be checked again at the next visit. when I spoke to the mechanic I said I would leave it up to them to decide. I had no issues driving and I believe it could have waited until the next oi change. especially when I got the bill for nearly $1500. overall it was a good experience with great service. read more

Great service done well and done swiftly. And with an explanation that helped me to know what the problems were.

When you returned car back last week .several days later, i called and advised 18mph with 3200 rpm's.. now a light that was repaired came back on. ABS SYSTEMS and tires are all SAFETY BRAKING ISSUES. read more

I wish I'd found Paul Campanella's Auto years ago before we invested in a dealerships prepaid service plan when we bought a new car. At any rate, they now take care of all of our cars and I couldn't be happier. I trust their advice and have peace of mind when my kids are on the road. Professional, knowledgeable, and always willing to help. They are our go to whenever we need help with our cars. Highly recommend!!!!! read more

I was kept informed and repair done to perfection every one there is very helpful. They were honest and very knowledgeable

Been coming here for about a year or two. Very friendly staff, clean waitng area, and offer free shuttle and rental when needed.

I am from out of town and my car had an issue. I went to google and yelp to find a place to get my car repaired. On both platforms Paul Campanella's Auto Center came up with high marks on reviews. I read through some of them and they all stated the transparency on the issue was very clear (no games). Also the quality of work was top tier. So I chose a location, they diagnosed my car to a T, along with some recommendations. I told them what I wanted completed, no hassle, they just got the work done properly snd efficiently. I appreciate the reviews and I appreciate the service!!! read more

they were very professional and stayed in constant contact with me about what the issue was with my vehicle. I would definitely recommend them to anyone who is looking for assistance read more

Incredibly overpriced oil change. The whole service experience felt like I was doing them a favor by being there! Not what I expected at all. I got treated better at Walmart! read more

Overpriced for what was done. Parts prices were very high. The upsell on other parts and services, in my opinion, is rather high pressured. If their pricing had been more reasonable, I would've had more done. The work that was done was acceptable. read more

Love love love this place! I always get nervous taking my car in because I mostly have no idea what's going on and don't want to get ripped off, but this place is great. Everyone is so nice and very professional. They give you a whole breakdown of the inspection and pictures to go with anything they recommend getting service on. They were quick and efficient and the price was better than pepboys, where I usually go. I'll definitely be back for any car needs! read more

2 Dollar coupler put in and total bill was 514.80 hood was not latched and locked,grease on front floor,bits of plastic debris on carpet.The only and best part was the gentleman named Dan who gave me the complimentary ride to and from my house read more

I came here twice for car service. They are polite and thorough when looking at your car. The first time I brought it in I okayed for them to change the front arm bars. I was specific in what services were okay and which ones were not approved as I went down the report with the service person. when I got the bill I was surprised to see that they charged me for other services and tried to say that I okayed all the work and would not budge. The next time I came in they quoted me over $700 for changing spark plugs on a 4 cylinder vehicle. I said no thanks and called the dealership just to find out how much they would charge. They said $300 tops. Needless to say, this is the last time I will be taking my car here. read more

very little urgency with my vehicle and no transparency about estimated time or when vehicle would be done

This is the second vehicle that I have spent over $1000 and get the car back to have the engine light come on within a couple of hours. In addition, the tan leather interior was covered in grease and the car was muddy. When I called, they asked to come pick it up to make it right and never came, never called. At least at the dealer, the car is returned fixed and clean. read more

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Neil at the Wilmington location is mad because I ONLY come there for an oil change. He told me "we not a jiffy lube." Since I don't drop hundreds for the recommendations on my car's health report my business of just an oil change is not wanted at Paul's. Neil's words NOT mine. Unprofessional, rude, disrespectful, argumentative!!! read more

This place is better than what you would expect from a tire and auto shop. My car had a slow leak in the tire. We were told it was a nail. They did a full car check and fixed the flat free of charge. I recommend anyone in this area to come here. I will come here for my oil changes and anything else I need done from now on. Customer service is on point, and following Covid-19 standards. read more

Great experience and were able to get me in quickly for a tire rotation and put winter tires on my Tesla Model Y

As usual great auto service and super customer services from the entire staff. As I was leaving I let them know I was happy. Doesn't get any better than this. read more

Jim, my contact, was excellent. The thorough report on my car (after hitting debris on the highway) was beyond expectation! All the detail and images included helped me understand exactly needed to be done and why. And it was all done at a fair price! Thank you Jim and the Paul Campanella's service team. And a big shout out to Roland (?) who drove me to work! read more

For 20 years the crew at Campanella's has kept me safe on the road. They always go above and beyond when it comes to service, whether it's a bigger ticket item that needs to be fixed or something small, like a flat tire or a broken seal on a windshield. There's no place in the Wilmington area I would ever consider taking my vehicles. Grazie a tutti! read more

Every time I get service at Campanellas the entire team knocks it out of the park! I would highly recommend any one to utilize their services. read more

My car had to be serviced and after reading the amazing reviews I headed over to Paul Campenella's. From the second I walked into the door I was greeted and instantly started my oil change. They offered me a ride back to my home and even picked me up! When my car was ready- they texted me the invoice and a really detailed report- and mentioned what was important in green, yellow and red. I was really surprised and called back and added two more services from their recommendations. My husband is going back next week! Such a great office and such a friendly owner (he moved cars for us so we can park under the canopy when it was pouring rain- so sweet!) read more

Took advantage of their shuttle services for tire replacement and oil change. They worked with the warranty company to get the tires covered. Not only did they put the spare tire back, they rounded up the Jack pieces I had left out and they put it back. Was completely surprised they cleaned up the inside when it wasn't their mess. Much appreciated! read more

They found stuff wrong with the car and fixed what I asked them to. I like that they take pictures of specifically whats wrong and (in my experience) they don't perform any repairs unless you give them the OK. I am a little peeved because they wanted to charge me around $300 for a serpentine belt replacement; this was the case because my car (2014 Chevy Cruze) has a difficult-to-replace belt. While they ARE the professionals, I was able to quickly find a video describing a Chevy Cruze belt replacement as an "easy fix". They are good people in there, but just be wary of what repairs rhey reccomend and what they want to charge you. read more

My check engine light came on during my drive home. I called Paul Campanella's based on their yelp reviews and they were able to have me bring the car in the next morning. Their shuttle took me straight to work without any wait--I actually ended up being early to work because I had anticipated having to wait for the shuttle. They called me mid afternoon to explain what was needed to fix my car and some other issues that they recommended that I have addressed. Some of the items were indicated to be for the overall longevity of the car, but not urgent repairs and others were more safety issues or needed to be fixed for the immediate drive ability of the car. I'm not an auto expert by any means, I and I appreciated them explaining what the different items they recommended repairing or cleaning were, their purpose, and cost. The part for my evaporation system (the cause of my check engine light) that needed to be replaced had to be ordered. Paul's gave me a complimentary loaner until the part came in and was replaced. The total cost to repair my vehicle ended up about $200 lower than the estimate which was great. It's also driving noticeably better. read more

I wouldn't trust my car any other place the service is fantastic! Paul and his team always make sure that you are taken care of. They value your time which is very important to me given that I am constantly working and when I need some thing done I can count on them to do it in a timely manner. I highly recommend going here for any of your car needs. read more

These people are the BIGGEST RIPOFFS EVER!!! They will tell you that you need all these things done even if youve changed your air and cabin filters yourself earlier!!! I changed my sons myself, thats how easy they are!!!! They got the gall to charge OVER 47.00 to change them when it literally takes about 2 minutes each, plus they jack up the prices for parts 3 times, too!!!! Total scammers!! Then they bullied my son into a brake fluid change, which he didnt need, just need to add some fkg brake fluid!!! These people lie and rip people off, people BEWARE!!! read more

Unprofessional service adviser in my visit on 3/17/23. Came in for an Oil change. The usual, they do the 26point inspection. Mike Donnelly insisted that they are not the shop for me since I didn't go with their recommended repairs. I told him I cannot afford the $3,000 repairs that he insists to be done and tells me that they have financing available. Told him I don't want to be in debt. Yet he keeps pushing and finally told me to find another shop. This is my experience and I will not come back to this shop and will not refer this company to anyone. read more

This shop charges outrageous prices to uninformed customers who do not realize the reason so many employees are sitting around at desks when you walk in, smiling and being nice, is because you as the customer are paying for them to be there. When I was quoted over a thousand dollars for an axle boot repair, I went to John Pinter who specializes in Audis a few blocks away and was quoted by him only 300 bucks for the same repair. This was after I already told him Campanella's quoted 1000, exposing myself that I had no idea what a fair price would be, and he still said he wouldn't feel right charging me more than 300 for the axle boot, a repair he said he can do in fifteen minutes. John also told me that Paul Campanella often takes on work at his crazy prices, and then hires John to complete the work, especially on imports like my Audi. And BOTH parties turn a profit. Now the 1000 dollar cost starts to make sense. Hint to readers: Go to John Pinter. The shop is ugly and in a bad location because you're saving money. Get a five dollar uber ride to work rather than being thrilled about a 'free ride' you overpaid 700 dollars to take. Paul, back to our phone conversation, my feedback to you was about the amount of the fee, not the existence of the fee. And that's also in the recording you cited in your response to me on google reviews, which you didn't advise me of when you called me and is frankly both creepy and funny to me that you'd go back and listen to that whole call again rather than just refund a customer of ten years a few bucks. While we're sharing things discussed in confidence over Google reviews, when you drove me to work one day one on one you told me your employees won't stay off their phones so you had to address it in a morning meeting with them. If your employees are that bored at their job, fire them and charge less. Free advice. Paul, instead of listening to me and having your actions back up your feigned concern for me as a customer, you kept the 125 in full, which I was still glad to pay so that my total cost of repair ended up being 300 to John Pinter plus 125 to you, making 425 instead of 1000+. I was nice to you on the phone because you're a nice guy, and so am I. I didn't then 'run to my keyboard' to tell a different story than I told you. I walked, and I entered the exact result of our conversation into the system of record. Your arrogance towards me and anyone else that has something negative to say about you is very clear in your response here as well as any other negative reviews on your page, and there are many. In conclusion, keep handing out k cups until you get enough 5 star reviews to make this go away. I've said my piece. You lost all of my future money as well as that of my friends and family over sticking to your guns and not listening to the customer but rather trying to come at me over Google reviews two months after the fact. I hope you invested my 125 well. read more

THIEVERY IS THE BEST WAY TO DESCRIBE THIS COMPANY'S BUSINESS PLAN! I brought my car here for one new tire, possibly three new tires, as well as an oil change. Within a couple of hours of having dropped off my car there, someone contacted me to tell me that my well-maintained 2007 Honda Fit needed $4,700 worth of work done to it in order for it to be driven "safely." Ironically, none of the work involved the motor or transmission. Imagine that? The car isn't even worth $4,700, and it only has about 120,000 miles on it!! I have always been diligent about regular maintenance of my car, so there was no way in hell that it needed $4,700 worth of work that they claimed was necessary for it to drive safely. Could it be that they were taking advantage of a FEMALE customer who they THOUGHT "doesn't know any better?" Or......could it be that they were taking advantage of me being a NEW customer? Maybe they need their customers to pay for their new state-of-the-art facility that deceives people into thinking they are competent and professional???? Needless to say, I didn't fall for the fraudulent manner in which they run their business! I told them to not do a single thing and that I'd be right over to take my car somewhere else for servicing. When I got there, one of the employees stated that I couldn't have my keys back unless I signed a document stating that the car was "not safe to drive." I told them what they could do with that document because I wasn't going to sign anything, since they didn't do any work to the car! They insisted, however, until I threatened to call the police for THEFT~! They were then quick to give me my keys! Two employees followed me out to the parking lot to my car and harassed me the entire time, even as I was driving away! As I drove away, I noticed there was a used cabin air filter on the floor of my passenger seat. They had the nerve to take out the filter but not put it back! When I spoke to them earlier that day, they quoted me $150 to replace it. I told them absolutely NOT. Later that evening, I bought a new filter at Auto Zone for $19.99 and replaced it myself~! To charge $130 for one minute of labor to replace the cabin air filter is nothing less than thievery! They also quoted me $115 for a simple oil change that I had been paying $35 for elsewhere! I'd place a LARGE wager that all the positive online reviews for them are from friends and family of the employees. There is NO WAY in hell that anyone, with even as little as a half of a brain, could be satisfied with shysters working on their cars! CONSUMERS BEWARE !!! FOOTNOTE: This company sure does know how to create fictitious responses to negative reviews! Their stretching of the truth is an understatement! My cussing began AFTER I was told I needed $4,700 worth of unnecessary work AND after I was told I wasn't going to receive my keys to my car simply because I refused to sign their bogus documents! There is no need to tell me not to come back--any idiot should know that I'd be a lunatic to return to your company for service after the obvious fraud you ATTEMPTED to commit~! You picked the WRONG customer to screw that day~! Your company obviously sees kind women as PREY! read more

Honestly probably one of the best shops you can go to. What's not to love about a family run business with people who actually give you the run down of all your problems that your car has. No bullshitting and straight up honesty is what you get from this shop. So far I have taken a 2017 sonata sport and a 2005 rx8 shinka for full inspections. They give you a link of all the issues that were found and tested for during trouble shooting and visual inspections. The link is always accessible if you ever lose your papers or you lost your email or what not so you will always have service history backed into there cloud. The employees there are amazing and have manners they will explain what needs to be done, estimates, and provide basic services such as refilling windshield washer fluid. Have nothing but good things from this place and will continue to go for my full detailed inspections and special car needs! read more

So I want to say that in the beginning I was pleased but in the middle of My car getting worked on, I started getting weird vibes, when I picked my car up 3days later I had to return my vehicle and on top of that they charged me wayyyyyyy more. I feel that Woman get taken advantage by this company. read more

On top of the outstanding work the team at Paul's did to my 370z the shop was incredibly accommodating to my transportation to and from the shop while my car was being worked on. I was having tires replaced due to alignment wear and tear and they presented me with multiple options and recommendations to what fit my budget. They even texted me a full detailed inspection report on what they found on my vehicle as they were working on it. I highly recommend bringing your car here - car drives like I just left the dealership. read more

I'll start with the positive, about the nicest mechanics I've ever dealt with. And I was given a ride back home while I waited for my repair. Professional, great interactions. The bad: price ended up being sky high... I wouldn't normally leave a review, let the good and bad wash out but buyer beware! I went in to charge my AC. I was told it was upwards of 300-350, it was explained I needed the newer freon on the market and that was more expensive. Ok I get it. But there was a chance my AC leaked from the front radiator being slightly dent due to a small impact to my front bumper. Ok...(ps they quoted $1125 to fix and I just got a quote from Sears for $620!) Second- it was suggested I change my cabin and air filter (ballpark 180) for both. Oh really?? I literally just changed them out 3 months ago MYSELF ($40) and checked them for cleanliness before I went in for my AC. "Oh it's a matter of perception depends who's making the assessment" Then I find out I need new tires, with rebates they could get me into a set for $640- that doesn't sound too bad... and they were all the way worn not to be street legal on 2 of the 4. I shopped around for my tires, I found out my tires were getting worn but "still had life left on them" from 2 other mechanics. However I know tires are important so I had a sense of urgency to replace them, elsewhere! Final- I needed new brake fluid "about $200" quote. I called around, the dealership was $120 and a local box chain was $84. So overall their prices were quoted to be double several local mechanics and the freakin dealership. Was told I needed to replace my air filters which I do not! (And confirmed with another mechanic) just a general upsell nightmare. I was so happy and looking forward to finding a local, honest mechanic. If it wasn't for the series of double prices and upselling I would have left leaving a review alone. But I'm annoyed and upset I now feel swindled on the AC service that I did let them perform. I chose this place from all the positive reviews... read more