Great place to get hair colored. Price is very reasonable, students are always happy and upbeat. If student is new and unsure of how to proceed, there is always an instructor on hand who will know EVERYTHING about hair! I definitely recommend read more

The student was lovely. However, I left in tears after checkout: 1) My scalp with incredibly and painfully itchy from the products the teacher had put in it. Not to mention, the teacher put way too much in my fine hair. 2) I asked for blended, long layers-- I now have choppy, wolf cut layers that I will have to curl until it grow out. It looks like a staircase when straightened. It will take my hair roughly three months to grow. 3) I asked for a blow out, and was left with a sticky and crunchy mess with no volume. It looked like when you put heavily gel hair in a straightener. 4) if the time slot says 11-1, plan your day to be there for three to four hours, instead of two. I wish the student the best, and I know it's a school; but I won't be returning. This is the absolute worse my hair has looked in a very long time. read more

Paul Mitchell The School St. Louis - Choppy, uneven layers - Cosmetology Schools Near Me - St. Louis, Missouri

Such a great value for the price. Ava is amazing. It will be a bummer once she graduates.

If I could, I would give 5 stars to my student Bailey, and 1 star to the Learning Leader Angela. I came in with a big hair color goal. Bailey was my student colorist and had not done balayage before. I was very impressed with her professionalism and commitment to learning a new color technique. She was engaged, fun, smart, and made sure I had a positive experience. She has all the great qualities needed for a successful future in this industry. The Learning Leader Angela was not a good educator. This was not my first time at PMTS. The previous LL I've had were hands on, supportive, encouraging, and engaged in teaching the students new skills and time management. That's what a school is! Angela did not do this. The LL are the experienced professionals. Although, I question Angela's experience with color because she never touched my hair or taught Bailey anything. Bailey had to rely on other LL and students. Angela's poor time management skills caused my appointment to go past the school closing time. She told me three times I would have to come back another day to finish. I told her it was not an option to leave the salon without my hair complete, and was frustrated she kept telling me to leave without a finished color service, even suggesting I take time off work or figure out child care to come back (completely clueless and inappropriate suggestions). It was disappointing to see an educator not take her responsibility seriously to empower and teach the next generation of her craft. If I have any future appointments scheduled under Angela, I will cancel them. read more

i visited the school today and like other visits I was totally pleased. Tez was assigned to me and she handled her business. she was professional, courteous, and she smiled. Tez went above and beyond.I received compliments on my hair all afternoon. Diane Stewart read more

Affordable haircut and my hairdresser was nice, but her supervisor gave me attitude when I mentioned to her that I like my bangs done a certain way. I think she was stressed out because they were understaffed or something but it pissed me off. I'm around the students' age so I felt like I was getting attitude like I was one of her students or something it was weird. Besides that the cut took over 2 hours, and the haircut wasn't quite what I was looking for, but it was close enough for $14. I think this is a good place to go if you need a simple trim but maybe my request for a layered shag was too ambitious lol. read more

Up until today I came from over an hour to get my hair cut here. I have done this for close to 14 years. Today I was informed by the front staff person that I was 2 minutes too late per a "learning leader" to get my haircut. I should mention that the nearest parking garage was closed. I had left time in my schedule to deal with the crazy drivers and the bridge blockage. Did not anticipate the parking garage being closed as yet another barrier. I have previously been one to allow pictures for Instagram portfolios for the budding professionals. I often tipped $20 sometimes $40 when services were odd or took long. I regularly paid parking. I brought Christmas and birthday presents for the stylists over the years. I NEVER complained when they were late, or cancelled while I was en route (admittedly this only happened once). In no way am I a perfect client, however they are not perfect. But you can see the text I have attached below. My appointment was for 130. It took several minutes to Fix this mistake that could clearly attribute to 120 seconds. So this afternoon, I was told that the appointment would take too long. Although they scheduled it this morning with no warnings? Also the appointment was with a student who is very near graduation and previously had my done in just about an hour. So they have no confidence in their people?!? The front office lady was professional but unhelpful in that west coast kind of way. No solutions were offered. Perhaps we could have done the cut only, or perhaps the learning leader could finish (for an extra fee I would cover). Although I'll never know because that was never offered. I know my leaving them will make no difference to their business success. Although, I guess they have gotten big enough that they can throw away long term customers. If anyone has a suggestion for a hairstylist for an above average, loyal client that is occasionally 2 minutes late please let me know. read more

Paul Mitchell The School St. Louis - Cosmetology Schools Near Me - St. Louis, Missouri

Carly H (3518) did a fantastic job with highlights and lowlights. It was exactly what I wanted. Highly recommend Carly!

I had a slow and affordable haircut here, great as a college student . However, since the cuts are done by students still learning, there can be small imperfections. For instance, you might leave with one side slightly uneven, or other minor issues. I'd recommend asking one of the more experienced instructors to double-check the work before leaving. Overall, it's a great option if you're okay with a few learning bumps along the way! read more

I have came here before and for the most part I understand that it's a student that is still learning. However, the last two times I've been here it was the instructors that are supposed to be watching over the students that are the ones that don't know what they're doing. I went to get a pretty simple hair color red on top and black on the bottom and the red I asked for she (the teacher) said it wasn't gonna turn out that way I wanted. But, she had another idea. The instructor mixed the color so I can't blame the student for any mistakes. I guess I made the mistake of saying the color they first applied was close to the color I wanted but it was a little too orange. The instructor made a rude comment and stated she had an "idea"! Her idea should have been discussed with me and approved because the final color is not remotely in the same ball park of red that I asked for. I wouldn't agree with the color I ended up with if I was informed the final product color. Paul Mitchell used to be a reputable name. Leave it to the people in St. Louis to ruin a good name. I don't understand how students are to learn when the teachers don't know how to mix color correctly. Basically you hire horrible teachers to fill a spot and blame a student if the service is bad. I want to make it clear the students are doing good it's the teachers who are incompetent. Update to the companies reply:, You will look into my concern how? Because you don't have my contact information or didn't bother to message me and ask how you can help. That is NOT customer service that is just a public relations person trying to save face. Do better. Your cosmetologist have a license. Maybe I should just contact to state of Missouri and report my concerns with your establishment. read more

Thanks to Alex for the fantastic hair cut and color - going to the school always saves me money and is worth the drive and time. I've been going to the school for almost 15 years now and have always had good experiences. Keeping in mind these are students, and occasionally the color job may be less than 100%, but they always make good on their price quotes and make sure I leave satisfied. This time, 5 stars! read more

I had a TERRIBLE initial experience here - negative 100 stars. As you can see from the pictures, I did not get what I had asked for. Despite having spent 6 hours in the chair, they weren't able to dry me there because they had to close. SinceI left with wet hair, it wasn't until I went home and dried it myself that I saw what a botched job had been done. I cried. and cried. and cried some more. I was upset because I had spent almost $100 on it, and it was a train wreck. HOWEVER - I called the salon and eventually spoke to Kristine. WHO. IS. ABSOLUTELY. PHENOMENAL. Over the course of a couple days, she genuinely took the time to talk to me about what had happened. I sent her pictures of what I had wanted and what I got, and she booked me to come back in. Initially, they (person at the front desk who took my initial call) had told me I would have to pay for each color bowl used (their 7 day guarantee thing only cuts out "service" fee), but Kristine was kind enough to comp the re do. AND GOOD GOD DID ALLY AND MS. STACY and JORDAN DELIVER! Aly literally resurrected my hair from the dead, and Ms. Stacy and Jordan were there the entire time checking in making sure everything was going well. I had the opposite experience from a few days prior, and I am so thankful to this team of talented women for hearing my concerns and taking care of the problem. So moral of the story - it is a school, students will make mistakes. It never hurts to call in first and try to talk to someone about it before venting about them on Yelp or somewhere else (trust me, I initially wanted to). Aly - I know you are graduating soon. You are destined for greatness. Can't believe the job you did. xoxo Kristine - thank you so much for making sure this all got taken care of in the kindest way possible. read more

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I got my hair color corrected and face framed by Rayni who was getting instructed by Aigner! The best duo my hair is the best i've seen it! Rayni made sure everything was perfect before beginning the process and Aigner helped with the process and the blowout!! read more

Paul Mitchell The School St. Louis - The color and the cut are literally amazing. Exactly what I wanted! - Cosmetology Schools Near Me - St. Louis, Missouri

Wow! Where do I even begin? I had my hair and makeup done for my wedding, as well as 4 bridesmaids and 2 mothers. Everyone looked fantastic! The team of stylists worked with me to get ready on time. They were kind, helpful, and flexible to meet my needs. I loved working with Emily and Bailey to set up the big day. If you are looking for a hair and makeup team for your wedding (that you can actually afford!) look no further! I will be going back again and again!!! read more

The purpose of a school is to teach. You can't just throw someone in the deep end when they have 0 experience with certain types of hair. As a person with "textured" hair, I made an appointment and informed them that I have African American natural hair. Not only did I make sure to give them notice of my hair type, I also rinsed and detangled my hair the night before and separated it into 8 braided sections to make it easier on the wonderful student that would do my hair. ALL I WANTED WAS A WASH, DEEP CONDITION, AND BLOW DRY. On a normal day that should take an hour max. She even wrote on the mirror that the estimated time would be 1 -1.5 hours. My hair is not coarse, dry, tangled, matted, locked, or any other condition that would cause it to be tough to do. But when I'm assigned an understandably inexperienced student, I'd expect she'd have some guidance by an experienced professional. Instead, her help was a male student that had absolutely no idea how to do "textured" hair either. His "advice" was so wrong and misguided. I'm convinced he was making it up on the spot. Classic case of the blind leading the blind. It took about 2 hours before the manager with clear experience and knowledge finally came over to teach the student how to blowdry my hair. It wasn't my best blow dry but the student caught on so quick! The teaching should have begun with how to wash, condition, detangle, part, and moisturize. I didn't even feel like she knew how to shampoo my scalp correctly. Turns out this was her first time doing "textured" hair. So I don't fault her one bit, because she asked for help. It was just help from someone who also had no clue what he was doing. If Paul Mitchell intends on charging students and customers, they should be offering a service that's more than people playing doll on a customer's head. read more

I can't believe I have never written a review about PM. So I love this place! I spent three years of my life coming here weekly to have my hair styled. I loved meeting the students and allowing them to style my hair. Most of the time, my hair looked great, but there were a few times where I had wear a hat :) All of the stylists are students so you must be willing to be patience and open to new items. Some students work faster than others. Give yourself plenty of time when you come to this salon. I had my wash, cut, color, curled and flat ironed at this place. I built relationships with the front desk staff and the learning leaders. As someone living in St. Louis alone, I cherished my time at Paul Mitchell. This salon became my family. I recently relocated out of state. My last visit to Paul Mitchell was hard. I knew I was saying goodbye to friends. I have nothing but great things to say about Paul Mitchell. Please go and let the work talk for itself. Oh and don't forgot about all of those points. You earn points every time you come in or buy products. Points quickly earn you free hair styles! read more

Paul Mitchell The School St. Louis - Cosmetology Schools Near Me - St. Louis, Missouri

Run away! I am one for saving money but let me just say... a bad hair cut can't be undone. Color and cut were awful. I went in asking for just a few highlights in the front for the end of summer (sun kissed look) and a simple hair cut. I showed the woman a picture of what I wanted and explained the concept. Flash forward, I have a yellow/gold strip on both sides of my hair resembling something of the mom in The Munsters (look it up for reference) or like a black and white cake with my hair in a ponytail (not the sun kissed look I was going for). As for the haircut... she chopped a chunk of hair in front of my ear that is about 3 inches long... some what resembling a side burn...just one side burn so it's not even balanced on the other side! (Let me remind you when considering places to get your hair cut.. cut hair CANNOT be undone) I liked my previous layers so I just asked for everything to be trimmed up with a few more layers added in and a nice face framing... What I got, was two layers in the back... it was incredibly choppy and uneven. My hair began to flip out and looked horrible so she continued to cut. She straighten it saying I need to turn the straightener down to control the flip. For clarification purposes, my hair has had layers in it for 15 years and I don't have a problem with my hair flipping up. My hair looks like it's right out of the 90's next to Justin Timberlake's frozen tips and jean one pieces, flips and streaks in all. P.S. The instructor never came by, even at the end of the appointment. read more

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I have been going to the Paul Mitchell School in the CWE for about 7 months now. Disclaimer: My ex was, and both my daughters are, in the beauty/hairdressing industry, so I guess my opinion is based on a somewhat understanding of how the beauty business works. Please understand that when you go to a SCHOOL, you are going to have STUDENTS who are in the learning process doing your hair. This gives them the basic knowledge and experience to get hired at a salon. That is why YOUR COST is reduced, to offset the experience level of a "seasoned" hairdresser. If you are looking for that "perfect haircut/chemical treatment," go to a salon and pay FULL PRICE!! I know, as a man, we generally aren't that picky (well, some are!) about the end result, but we STILL want a decent cut. The majority of the time that's what we will get at the school. I have changed my hair style a couple of times over the past few months, and the students (males) have always been courteous, asked questions to get a feeling what I want to do with my hair, explained what he was doing, and was very professional. I will continue to go to the School because I "get it," ... besides, Thursdays are $5.00 haircut days!!! Thank you for reading. read more

Kendra did a top notch job on my cut & style. My hair is naturally curly so I was impressed. I will be seeing her again very soon.

Nope, I'm done. This school/salon finally has lost me as a customer, which is sad since this has been my exclusive salon since 2008. I've endured bad dye jobs, lopsided cuts, neglected roots and last-minute stylist switcharoos over my years at Paul Mitchell, but I've always accepted and excused them because this is a learning center, plus I'm generally ok once they rectify things. No more. This may be a learning center, but the student stylists certainly are not learning anything about customer service from the leaders. ** At 8:15 a.m., I received a text from the Paul Mitchell school confirming my 10:15 a.m. appointment. I left my warm home, braved the snowy, slushy roads and drove to the Central West End. At the salon, I found a number of women crowded in the Paul Mitchell building. Someone finally figured out that the salon was closed because of the snow, but they didn't find out from the salon contacting anyone. No, the salon had posted the closure on its Facebook page, which is targeted toward its current and future students, NOT to clients. Even worse, there was a Facebook post from earlier in the morning stating that the school was open. ** I understand weather closures. They're inconvenient, but they're part of life, and I would have been annoyed but ultimately understanding had I been alerted to the closure before I left for my appointment. What's unacceptable is not contacting your clients about such a closure. When you run an appointment-based business -- in which keeping that appointment is essential to both the business and the customer -- you have an obligation to cancel appointments directly with the customer. A phone call or text from Paul Mitchell was necessary to prevent customers from traveling the same snowy roads that they didn't want their employees or students to travel. As I'm writing this, I'm sitting in The Cup, a cupcake shop in the same string of buildings as the Paul Mitchell school. From the window, I've seen a number of women exiting the garage across the street, walking past The Cup toward the Paul Mitchell school and then walking back toward the garage a few minutes later. My guess is that they're Paul Mitchell clients with later appointments who also weren't alerted to the closure. Sad. TLDR: Paul Mitchell school didn't let clients with appointments know that they were not opening today, despite sending texts this morning confirming the appointments. Clients braved the snow for no reason. They're losing this customer of five years *** UPDATE 7:29 P.M., DAY OF REVIEW *** The Paul Mitchell school now is practicing revisionist history and terrible social media activity. They have deleted a comment where I responded step by step to the incident, which people still are blaming simply on anger over the closure. DELETED. They've also deleted the original Facebook post about the school being open. DELETED. Folks, this is bad. I've been in the communications field for more than 15 years, and you just don't do that! SO MANY THINGS WRONG! For posterity, here is my comment that was deleted: I'll be the crabapple here; I don't mind. 1) Not everything was closed. Businesses on the same block as the school were open. 2) Weather isn't why people (not just me) were worked up. It was the lack of communication that the school was closed and our appointments were cancelled. 3) This Facebook page is targeted to current and former students, not clients. Thus, it made no sense for clients to check here; those of us with the first appointments of the day deserved direct communication. 4) Even those who may have checked Facebook this morning might have only seen the first posting (though, again, directed to stylists) saying that the school was open. 5) Many of us who showed up this morning did so because of an 8 a.m. confirmation text. Many of us arranged babysitting, errands and work around this confirmation, not to mention that many drove quite a distance to make this appointment. 6) I'm glad that PM is looking into a different communication system, but this shouldn't have been the first time for staff to consider this problem. The school needs crisis communication training. Takeaway: It could have been 80 degrees and sunny, and we clients who showed up at 10:15 a.m.for our appointments still would have been disappointed at the lack of communication or effort to reach clients. read more

I was a little nervous at first but WOW at the end I was AMAZED! A lovely young professional named Alyssa,#2958, did my hair and it turned out fabulousWhen she was in doubt or wanted to make sure her cuts were on point she sought the counsel of her instructors which were easily available to her. She took my guidance in what I wanted and made it happen. This school is AWESOMEI'm coming back to get my brows waxed and a gel manicure. WOW!! It's so inexpensive too! I won't even tell you because that's the Best surprise of all. You need to seriously try this establishment read more

I love living close to a hair school that is affordable! I came here and got a $17 haircut by a Phase II hairstylist, Aaron. $17 for a shampoo, haircut, and blowdry: what a deal! I also came here a few years ago for an updo ($30) and was impressed with my hairstylist. As others have mentioned, it's a hair school, so expect the whole haircut to take 2 hours. I didn't mind because I knew they were doing a good job and I was satisfied with the final results. I felt listened to by Aaron and his instructor Erin who worked with my preferences for my haircut today. I have a lot of hair and Aaron was super patient at blowdrying tons of hair...and doing a better job than I could ever do! Looks like Paul Mitchell is also a great place to come for color and perms/relaxer. I will be coming back for my next haircut! read more

I went to Paul Mitchell on Saturday for a bridal party. There were about seven of us scheduled to get our hair and makeup done that day. When we arrived the girls at the desk greeted us and had us fill out paperwork since we were new clients. We also each received a goody-bag! Once we were all checked in we were taken back one by one to our station. My guy came out to get me and introduced himself. His name was Max. We walked over to the station where I would be getting glamorized and I had a seat. Max started asking me what kind of look I wanted for my hair and then we started talking about different hairstyles. He provided a few options that he was familiar with and I decided to go with the curls in a pony-tail. Sounds silly, but the final product looked great (see pictures). Throughout the time I was there Max and I were chatting and he made me feel very comfortable. I'd rather have a chatty stylist than someone who doesn't talk at all; that can be awkward. We chatted about the wedding that we were all getting ready for as well as his plans for his future career. He mentioned his graduation plans and then we connected because he plans to travel to Tampa and as you all know, I am from that area so I was happy to give some advice on what to do and where to eat! Max started with my hair and one by one he made curls and tucked them in so they stayed in place; of course there was a lot of hairspray used, but that was fine by me. I needed my hair to stay in place for the entire day and night. He made sure to ask if I was tender-headed so that he knew not to pull too hard and I appreciated that because I do have a tender head. He also made sure to bring one small piece of hair and curl it so that it outlined my face and I think it looked perfect by the time it was all done. As soon as we were finished with my hair he started getting supplies to work on my make-up. Max had a ton of products that I already use at home (mainly from Sephora) so it was pretty simple to put on my face. He started by telling me what he was going to do and asked me if I needed blush or not. As he applied the make-up he was giving me a tutorial of how he was doing it which I thought was cool because I never knew some of the stuff he was mentioning. For instance, he does the eye makeup first so that if any of the eye shadow spreads beneath the eyes he can then apply the foundation and cover it up. He talked about how he was contouring my face and what colors he was using. All very educational. Oh, and I forgot to mention how he did a before and after picture for his Bridal portfolio so that he could have it for his final project. Overall, it was a good experience for me and I really will go back. It's a shame Max won't be there since he will be graduating this week...but I know plenty of the other students will do a good job too. It seemed like they all had such great support from their teachers since the teachers were walking around and checking in on all the students pretty often. Thanks Paul Mitchell School for a good bridal experience. One thing to note is that you can't add tip on a credit card, so be sure you bring cash if you plan on tipping (which you should)! read more

Paul Mitchell The School St. Louis - Bridesmaid Hair and makeup - Cosmetology Schools Near Me - St. Louis, Missouri

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It's a little difficult to find the Paul Mitchell School -- it's in the CWE right by the Chase, on the second floor. I've gone here a couple of times in the last few months. The rate is a little higher than the other schools, but it's still about the price of a Great Clips haircut. It's better than a GC job because the students really take their time with the work and they are checked by their supervisors. My student sent me home with a list of the products used on me. There wasn't much pressure to buy anything, and the list gave me the ability to find the products elsewhere. Nice! read more

I had my hair cut by Layla, student 2533 and she was absolutely phenomenal. She was very courteous, made good "small talk" and asked for my opinion of her work at every step. She explained what she was going to do before cutting my hair, and overall, did an excellent job. Keep doing what you're doing! read more

I came here after hesitating to come back after a bad experience a couple years ago and I wished I listened to myself and not come. Every time I come here, they always cut off more than what I requested! My hair gets chopped off completely from what I asked from my request of 1-2 inches, to 5-6 inches after they botched the cut and the instructor fixing the botched cut. Every time, the students can't seem to even brush my hair without scrapping my ear off. What really annoyed me most was that the instructors seem to just spend time playing around, socializing with each other than actually teaching or being readily available to their students. A lot of time was spent waiting for the instructor to come by but all I see is that she and the other instructors busy gabbing. Standing around gabbing and gossiping seems to be the main duty of the instructors' jobs. It's so unprofessional. How about teach your students to interact and listen to your clients. Besides telling the student I only wanted at most 2 inches off, I told her I wanted a low maintenance cut. Instead she gave me a cut which she told me she has to put in all this product and styling. Hello, I specifically told her I don't use products or have time for styling. Also, the school seems to just teach two types of cuts no matter what your hair type or face shape is and didn't even bother to look at the pics I brought in to show them. So of course my haircut looks nothing like what I wanted. Also, expect to spend at least 1.5-2 hours there which I already knew. The only positive was that it's cheap, but totally not worth the horrible experience and butchered hair. read more

I went with medium blonde hair and asked for it to be lighter and less brassy. They dyed my hair dark brown. I don't even understand how they messed up this bad. I got no refund, only the offer that I could come back next week and PAY for them to "fix" it. I'm scared to let them near my hair again. Please save yourself the trauma and go to a real salon. Update: Paul Mitchell has offered to refund me for this and I am have received the full amount to my bank account. read more

I had an appointment with Kyra today. We had a challenge ahead of us as I was wanting to go from bright pink to ice blonde. Kyra did amazing. She made sure to find the best route to go, as my hair was already pretty damaged from previous services. She explained every step of the process, and why we were doing it this way. The end result is fantastic. Blonde without further damage. I know people may be hesitant to let a student do their hair, but I will definitely be returning. read more

Great place to get your hair cut with open-minded stylists.

They're super dedicated and attentive. I'm a blond and the students and instructors work together to make sure the client is happy and your hair looks gorgeous. I'm appreciative and so glad! Highly recommend! read more

Tldr: great men's haircut for cheaper price in the area (as a result I cannot speak for women's haircuts) So this is a teaching school for hair stylists and at first I was hesitant, but it seems like this school has its shit together because each stylist (phase I or II, different level of stylist I think?) is in correspondence with an instructor as they cut your hair. For me, I got a phase ii stylist that listened to my requests and got to work. I was really pleased with my haircut and it was for a good price (relatively, at least, at $17, but its even cheaper at $12 for a phase i stylist). The reason I will be coming back is because I think my hair stylist responded well to my requests and she gave her honest input and I really appreciated that. In addition, there is a lively energy to the whole place and they have good promotions, like a members club, the awesome $10 haircut deal for men on thursdays, and things like 10% off for booking another appointment in advance after your first visit. Its evident they care about their customers. The only critique I really have is that I had to wait a bit even though I had a reservation, as a result, and in general due to the number of customers they have, I would highly suggest that you reserve before coming. read more

There was an offer for Mother's Day and my friend wanted us to give a try and we went there for that offer which include manicure, wash and blow dry and flat. The lady who did my manicure and hair was assisted with another lady. She did not remove any cuticule during my manicure, and the the job was not well done. She finished washing my hair and left some soap at the back. I had to tell her to rewash my hair. Finally she did not flat my hair properly. I could see at the end that she was a bit frustrated for not knowing how to do my hair. I signed up for this and I am aware that she is a student, but I need to share this for you to give her proper training. Washing hair should be a basic skill in my opinion. read more

I've been on the quest for an awesome hairstylist for almost 4 years now. Seriously, I drive 3 hours just to go back home at least 5 times a year for my stylist to fix whatever the other St. Louis stylist and God forbid the horrible stylists over in the Fairview Heights area has screwed up on. My lovely fellow Yelper Erin sent me to Amy at the school. SHE IS AMAZING! Seriously, rocks. It took awhile since she was fixing a major screw up from an large chain salon (in the St. Clair Square Mall), I have so much color, the cutest cut. I will never go anywhere else again! Even with a correction, 4 colors (and even those were personal mixes), and a cut and tip was still $30-40 less than ANYWHERE I paid in St. Louis. They do all hair as well. I couldn't believe how slammed they were all day and with all the different types they did. Check it out at least once. I mean a haircut alone is only like $14 for a girl! read more

I had a meeting with my manager at work today where she told me that I'm too wordy with my occurrence reports. I guess I write them like my Yelp reviews. So I'm going to use my new knowledge today to sum up my last experience at Paul Mitchell. Start occurrence report. Went in for hair color - solid, separate, teal chunks on bottom layer of hair only. At 4 hour mark, reported they did not wash out all the lightener so the color wouldn't take, and they would need to start over. This client refused. Wanted to come back in another day to finish. Learning Leader (LL) told this client they'd charge an extra $10. This client protested. LL relented. Hair team instead ended up quickly putting in more color. Result - a mixture of faded blue, green, and blond streaks. About two inches of roots uncolored. Messy looking. Not what this client wanted at all. Took 4.5 hours in total - 5:30pm to 10pm closing time. When asked by LL if this client liked it, replied that she did not, and reported what the issue was. LL replied. "Oh. Have a nice night" and walked away. No resolution met. End occurrence report. Even though I ended up with what looked like a botched home dye job, I was going to chalk this up to being a school and a learning environment and give them 3 stars (but seriously....four and a half hours?! For only a tiny bit of color?! Unreal. When do they start teaching the students about efficiency?). But now it's two stars because I do like the place generally - most people are very nice. It is clean and welcoming. I have come out very happy before. But if it wasn't for that, this lady (she was a learning leader and not a student, so that makes a big difference to me) and her rudeness would have earned them one star. Good riddance, Paul Mitchell. Not going back. read more

I came here recently to have my hair dyed, and I was very happy with the result. I had very specific requests (brown to blonde ombre and full highlights) and honestly I was a little nervous about leaving my hair in the hands of students. But they exceeded my expectations!! This place is a little hard to find. It's on the second floor of a huge building. I would recommend parking at the lot on York and Maryland (211 York Ave) rather than at a meter, because it's hard to predict how long you will be in the salon and you don't want to worry about having to refill the meter every two hours. This lot charges $1/hr with a $5 max. If you are on a budget, this place is fantastic. They give you a quote for the price at the very beginning of the session before they do anything to your hair. I had to pay a little bit more for my color because I have long, thick hair. But I was happy that they let me know that ahead of time, so I was not surprised when I was checking out. The ambiance there is fantastic. They offer lemon water and coffee to all of the guests, and they go above and beyond to make sure all of the guests feel comfortable and appreciated. I was thanked for contributing to the education of the "future professionals" several times. It made me feel good about myself. Anyway, what I really liked about the environment was the fact that the students were very eager to learn and ask for guidance. They were not rushing at all, and they wanted to make sure that they were doing every step correctly before moving on. This ensured that my color was fantastic, but I was there from 10am-4:30pm as a result. I would HIGHLY recommend Sierra (she graduates in January 2014) and Zoe (she graduates in August 2013). They both take great pride in their work, and they do an excellent job! Tip: Make sure to bring some cash with you. They will not let you tip with your credit/debit card. read more

A perfect haircut for under $15? Sign me up! I attended Paul Mitchell initially because I was getting a haircut for a show I was doing and I didn't trust my normal salon (a certain chain store that has proven inconsistent at best) to have a stylist on staff to pull it off well. I booked an appointment at a salon in Clayton only to get a call two days beforehand that they had double booked my appointment time and I was the second of the two meaning I lost my appointment. They couldn't fit me in and since I needed the haircut for a show that was opening in five days, I went on Yelp and found Paul Mitchell. Not only did they have plenty of openings, but their price was awesome and the receptionist was super polite when I booked the appointment. A few things you need to know: the stylists are still in school, so the haircuts usually take a long time. The first time, two hours and forty-five minutes. The second, two hours. However, because they're in training, loads of instructors are constantly on the salon floor monitoring every step of every haircut. I never once felt like I wasn't in good hands. You get a few awesome scalp massages, a cut, and a shampoo all for around $14 (If you book your next appointment, you get a cheaper price on that cut and the next one. They also do most things other salons do - coloring, perms, etc.). And one of the coolest parts is that if you rebook with the same stylist, each time you'll notice how much faster and easier your cut goes. My stylist was friendly, polite, and did a great job. I've rebooked with her three times - the only drawback is that once she graduates, I'll have to go to a new stylist. It's important to support education in any way, and these students depend on customers to book with Paul Mitchell so they can get plenty of practice. It's a great cause, the price is a steal, and as long as you plan ahead, the amount of time is well worth it. I don't think I'll be getting my hair cut anywhere else as long as I'm in St. Louis! read more

For most special occasions, I *hate* updo's. My hair has a mind of its own and the only way to get it to stay put is to spray it down so much that it looks shellacked. NOT a good look! But I'm pleasantly surprised to report that I got a great 'do yesterday from a student at Paul Mitchell. When I sat down to tell Malia what I wanted, she understood right away that I didn't want "prom hair" and that I'd rather go with something messy and fun. Within 25 minutes, she had my bangs coiffed to perfection ('cause I'm not scared of a little backcombing and hairspray) with a messy chignon on the side. My friend got her hair done too and we discussed going back for some fun color - any suggestions on what I should get? read more

Terrible. I went here last month to get my hair cleaned up, and I got paired up with such an inexperienced girl named Gracie. I've had my hair done at PM schools in Colorado, which is usually a hit or miss... But hey, that's the price you pay... And I've never been asked the questions Gracie asked me. Triangle cut, square cut?? Uh... She referred to her student handbook most of the time, which I've never seen, EVER. She spoke confidently prior to cutting my hair, but when it actually came to cutting my hair, she was a deer in the headlights. It also took 2 hours to cut my medium hair. Despite showing her a picture, it wasn't like it at all. The instructor could tell I was unsatisfied and didn't even offer to fix it. read more

I went here about twice a year for two years, and it's what you expect from a beauty school. Very affordable, like $13 for a women's haircut, really can't beat that price. Downside: it takes about 2 hours for just a shampoo, cut, and blowdry, and for the record I do not have difficult hair, I just got long layers in my perfectly straight hair every time. The nice thing is that a professional stylist, the teacher, will finish you off so you end up with a very nice cut. I'd also recommend always going for Level 2 stylist, they are not much faster but in my experience have been much better at the initial consultation and translating that into the style I wanted. If you're looking for a very cheap haircut that will likely look better than a similarly priced Great Clips 'do, Paul Mitchell is the place for you. If you're more pressed for time than for money and not willing to risk getting a cut that's not exactly what you wanted, go somewhere else. read more

I went here a few days ago to get a hair cut and have my hair dyed. I think I can honestly say this was the worst salon experience I've ever had. The students do not have any idea what they are doing, even the more experienced "phase II," and constantly ask the teaching instructor for help. This would have all been ok if it turned out well. I had a picture of exactly what I wanted and didn't think it would be hard to mess up. I asked for dark brown/caramel highlights and instead left with random blond streaks in my hair. As for my trim, I still have split ends everywhere. They rushed when it was close to closing time, using random "state rules" as an excuse for their impatience and laziness. Two of my friends who came with me had similar experiences and one even ended up dying her own hair the next day. When I went back earlier today to explain that I was unsatisfied, they demanded I pay for a new color job. I don't think I have been spoken to so unprofessionally in any salon. Waste of time and energy attempting to talk to these staff members. While the prices are cheaper than most salons out there, don't expect the quality to be anywhere near that. I would never recommend this salon to any friends in the future. In my opinion better to spend the extra $20-$30 have a better quality experience, regards to my hair as well as the professionalism shown by the teachers. I only gave this place one star because of the cleanliness of the salon and the coffee/lemon water they offer to all the customers. read more