This place overall was not impressive the saving grace is they had a girl working there, without…read moreher I am not 100% sure I would gotten served. She seemed a little unsure if herself, please involve her in service and other things she is your only hope for lady buyers

I've been bringing my bikes to Michael's in Chaska for nearly a year and have been very impressed…read more John and his team are a great asset to the community-responsive, honest, fair priced, and passionate about bikes. I've brought them road bikes, an Xtracycle, a fat bike, and a tandem recumbent for service. Always done in a few days and never had to bring anything back because it wasn't fixed properly. These are good guys, enthusiastic about cycling regardless of type and being an integral part of the community.

Eden Prairie store I…read morewas sold a bike rack and told if I had any questions when I assembled to just ask. Well I couldn't get one screw to work and when I called back the man on the phone said to drop by they would be happy to help, very friendly. Unfortunately when I arrived the staff was annoyed, blamed me for the screw issue, a part was missing, actually fell off and fell into the box, which I didn't see. He was irritated I was asking questions, he was very impatient and rude. I returned the $300 bike rack. If he would have taken the 15 minutes to help me you would have had a sale. I've always had positive experiences there. Not today.

Bought a new bike for grandson six months ago. Barely used bike already has flat tires due to the…read moretube stem being cut by the tire rims. Brought the bike in and they claim this is normal wear and not covered under warranty stating that the bike tire needs to be inflated every week otherwise this will happen. I have never had this occur with any bike I have ever purchased from Erik's nor any other bike for that matter. The pictures show the stem being cut at exactly the same location as the hole on the rim. If you expand the picture you can see the sharp edges on the hole that should have been filed down. I fully expect replacing the tube will only result in a cut stem again. Really disappointed that Erik's won't stand behind their product. Not worth the cost to shop here.

New location is 416 11 Ave S in Hopkins. Still my favorite bike shop in the area. Good mechanics…read moreand reasonable prices.

I had our new Kent recumbent Trikes picked up to check all connections due to a review I read. They…read morefound a lot just hand tight. The Trikes were without accessories so I had Tonka Cycle order rear lights, front reflectors, bottle holders, rear view mirrors, phone holders, a light attachable to my helmet for night biking, a bag with tools in case of flat tires, and a tire pressure pump. We had to start from scratch since we hadn't biked for 20 years.They did an awesome job and a very reasonable price for all of this. I would highly recommend them!

They are permanently closed - so really can't review them. They used to be great, sad that they no…read morelonger are in operation

I bought a pair of good road bike shoes form them. They were an older pair, and broke about 2 mo…read moreafter purchase. They supposedly worked with Bontrager to replace but I had to keep checking back only to find the claim was not filed the first time around and 2nd time they refused warranty. I called trek myself and they looked up the claim explained the process and said it refunded the purchase price, but since it was a close out they would refund the full price so that I could get a comparable pair of shoes. The store should have been the ones to work with them, not make the customer do that! I have been without shoes now for over 3 weeks in prime riding season. THIS shop does not loom out for customers. All it took was a quick call to trek to sort things out!!! Now they are shipping the correct shoes based on MY CALL to trek. All they needed to do was call..... such a disappointment. Even the trek representative said most of the time a shop will call to fix the problem.

This is an amazing bike shop with fast, friendly and reasonably priced service. I had two different…read morebikes taken there and each experience was amazing! Thank you.

Wonderful! We rented e-bikes a couple weeks ago and spent 4+ gleeful hours on the bike trails of…read moreMinneapolis. It was a blast (except for the surprise thunderstorms but that's not the fault of the bike shop!). The bikes were excellent and the shop is located right by the bike path. The team at Tangletown were knowledgeable, helpful, friendly and kind. No complaints whatsoever. I HIGHLY RECOMMEND!

Helpful staff and good selection and stock of name-brand bikes. This is the place to go for Trek,…read morenow. You also get one free annual service tuneup with a bike purchase. If your bike needs service, plan ahead. Mine had a recall notice and because I dragged my feet until early April to bring it in, they had my bike for almost a month. I am sure if I'd scheduled sooner or brought it in during almost any other time of year this would not have been an issue. They did a great job on the repair and even as I was about to roll it out the door a staffer noticed the handle grips were loose and tightened them up for me.

STAY AWAY!!! THEY DO NOT STAND BEHIND THEIR BIKES!! Bought a…read moreTrek Merlin 8 in mid June this summer (2023). Neck started creaking and making noise about two months later. Today it started locking up and I almost crashed. Brought it in and they told me that the Trek bike I bought has open, unsealed headset bearings and they rusted. Very disappointing to say the least. Freewheel asked me about five questions which I thought were to help find out what happened, but no, more likely wanted to find an away to blame me and say that even if I pay for new proper sealed bearing headset they won't cover labor under warranty. Unconscionable, BAD BUSINESS!! I treated the bike very well. Trek should take much of the blame here too. Garbage headset.

Jon did a good deed by restoring and returning a bike I dropped off recently at St. Louis Park's…read moreclean-up day, where the City will dispose of your large unwanted goods. I gave them my 30-year-old Trek 730 that had fallen into a bad state of disrepair because I hadn't ridden in so long and hadn't maintained it. I had regrets afterward, because I had loved that bike, which fit me just right and had taken me many miles. I had thought it was probably too far gone to be repairable and figured it might have gone to the scrap heap. But I contacted the City of SLP, anyway, to ask. A few days later, their solid waste manager contacted me and said the bike was being reconditioned at Jonny Rock and that I could get in touch with them. This I did, and Jon contacted me when the work was done. There it was, my old bike, completely restored and ready to ride again. Better yet, Jon said he was only charging me for the repair as if I had brought it in on my to be repaired rather than charging me for the bike as if I were a new person coming in to buy.

I got their e-bike tuneup and put on new tires and pedals. I told them about the squeaky brakes…read more When I got the bike back-- everything is ,h better than when new. Rides silently, braking is effective and silent, the ride itself is much smoother even on rough pavement. Their extra effort paid off and I'm grateful.