I give Dr. Lin 5 stars but as many others have stated, Ken at the front desk completely ruins the experience; Ken gets zero stars. By the way, this is my first review I've ever given, it's that bad and compelling for me to provide feedback. However I've heard that the office periodically removes the overwhelming bad reviews attributed solely to Ken, so we'll see how long my review lasts. Dr. Lin is caring, attentive, and provides clear feedback. I would love to continue to see Dr. Lin and despite the huge hassle with transferring records and finding a new dentist, sadly Ken has compelled me to do so and kind Dr. Lin has lost yet another patient solely due to Ken. Ken is condescending, rude, and completely unreasonable. I've never experienced such combative 'help' from the reception of any heath provider in my 56 years. I'm a long time patient and for the first 5+ years I told myself Ken's behavior was quirky and funny, kind of like the Soup Nazi on Seinfeld, but I found myself each appointment bracing for a confrontation with him and realized it was a stressful situation, and in fact not funny, not acceptable. I've thought about Ken a lot and have empathy for him; he truly must be a miserable human and has a lot of hatred inside his shrunken heart. I truly hope he explores the source of his angst and can shed his hatred. I can easily find another good dentist, but can Ken look inward, address his demons, and perhaps find self love and healing? Only then can he work in any capacity where he is helpful and kind. Ken, I'll be fine, but seriously, please get some help. I say that in sincerity. Reach out if you want to talk. read more

Dr.Paul Lin is the best. But the front office person (Ken) is something less than i can said about. I don't know why he even there he doesn't do much for worth it is read more

Dr. Lin is a very nice, professional dentist. I have no complaint against him at all. However, the front desk guy, Ken, is very annoying and passive aggressive. I had my 2-hr initial evaluation appointment in 2017, and had to call the front desk over 10 times in order to have him to pick up the phone and open the garage gate. After I checked in, he told me that not that many ppl would use the free garage parking, and it was easy to find street parking around the area. It sounded super rude and passive aggressive to me. He was actually telling me that I should park on the street!! I did exactly what the instruction told me to do, which was to call the office to access the garage for parking. I have saved this review until today because Dr. Lin is one of the best dentist I have ever had. I even referred my husband to Dr. Lin office. But Ken's rude attitude is constantly pushing my boundary. After 7 years, it reached the point. Every interaction with Ken is either neutral or negative. He acts cold when nothing goes wrong. He becomes very passive aggressive when his demand is not fulfill. read more

Everything seemed fine until something went wrong--then it became clear how little this business cares about its customers. The staff, especially the front desk, was rude and unhelpful. As long as things go smoothly, it's fine, but the moment you need assistance or face an issue, their true colors show. Disappointing experience. read more

Great dentist/dental hygienists, but I'm sad to also join the camp that is struggling with the front desk person. I tried really hard the first time, but I can no longer ignore his condescending tone & attitude towards patients. I respect his attention to detail and time keeping skills, and I appreciate any added stress during the pandemic. That said, anyone that consistently projects such negative energy onto others, I prefer not to be in contact with. read more

I love Dr Lin and his staff; however, the person at the front desk is very rude to clients. I have been a patient since 2014 and have never been late for an appointment. I arrived less than 5 min late to an appt due to traffic beyond my control and the front desk person, Ken, gave me the worst attitude. Enough to change dentists unfortunately. This day in age, customer service is everything and the front desk person needs a reminder of that. read more

I agree on all the reviews on Ken. I'd love to go back to Dr.Lin but because of Ken, who is condescending and rude. He is a robot like. I'm sure he might be a nice person in personal level ?! ( I hope) but I don't want to deal with him each time... Dr.Lin is great tho. read more

I would give Dr Lin 20 stars. I adore this dentist. He is caring, skilled, and I trust his advice without question. He has referred me to amazing specialty dentists when I needed root canals or extractions. Like so many here the one problem is the front desk. Everyone is so friendly, except Ken. I try to like him and be friendly to him but he has such a rude attitude. I'm no Ms. Sunshine and I don't need someone to be super friendly but this guy acts like everyone is beneath him. He reprimands and lectures about making sure to respond to his ridiculously highlighted and caps lock typed emails basically screaming at you to remind you about your appointment. Just reading those emails is stressful. I'm not a child. Just send one reminder email. I really wish the front desk person was friendlier. But Dr. Lin is such a gem of a dentist, I have to stay. read more

I have had nothing but an excellent experience with Dr. Lin and the hygienists at this practice. Clinical care is excellent and Dr. Lin is thoughtful with explaining everything to his patients. In fact, even after I moved away from San Francisco, I continued going to his practice because of his excellent care. The operations and front desk experience unfortunately have not been as great. Communication from front desk staff always seems to have a condescending tone and "I told you so" vibe. I understand the stress of the pandemic and attention to detail, however my experiences with front desk staff have been consistently difficult even prior to the pandemic. I overlooked this for many years because of the excellent care, but the front desk operations is getting to be too much of a hassle. Patient experience is an end-to-end endeavor. They may want to consider their intention vs. impact on patients. I am sad to leave Dr. Lin! read more

I had the same dentist here for over 25 years. After he retired he turned over his practice and suddenly this new person found so many things I needed that apparently my dentist of 25 years + missed, ( I have good insurance). A friend suggested Dr. Lin and I coudn't be happier - I've seen him for 10 years or so and as others have said he is comprhensive, doesn't "up sell", and is clearly extremely skilled. I appreciate his explainations, his manner, and would recomend him to anyone looking for quality dentistry. I recently had a fall that resulted in 5 chipped teeth, primarily in the front, and was concerned this could be a costly and time consuming fix. He managed to repair the damage with bonding and my front teeth look better than they did before the fall! If I could post before and after photos here I would - I've MANY compliments on his artistry since he gave me back my smile! read more

What a wonderful dental team. Dr. Lin, the dental hygenist, and x-ray technician are fabulous. I enjoy going to the dentist. I agree with all the criticism posted by other patients. The person who does the scheduling and "greets" Dr. Lin's patients is an ambassador. A smile never hurts. Talking down to people is only going to send patients away. If it wasn't for Dr. Lin, I'd find a new dentist. read more

Ever since I got taken to the bank at a Pacific Heights dentist, I've been looking for a new one. My lady was referred to this place by a friend and they really know how to take care of their patients. It is fairly new and near AT&T Park. First they buzz you into the private parking garage and then escort you into their office, which looks like someone's living room. The staff is extremely friendly and informative, specializing in comfort during cleaning for those of you that hate pain and suffering. The rooms have LCD screens to watch TV while they work and in about a week after your 1st visit, they send you a welcome pack that has a CD with shots of your teeth and video clips related to issues that you have. HIGHLY RECOMMENDED!!!! read more

Paul Y Lin, DDS - Cosmetic Dentists Near Me - San Francisco, California

I've been going to Dr Lin's office for ~ 6 years. It's absolutely the most medically advanced dentist office I've been to. Dr Lin is really conservative in his treatment - he never pushes you to get any procedures you don't need. He absolutely takes the time to explain everything he's doing and answer any question you may have. His dental assistants are also all easy to talk to, engaging and skilled. I also truly love the office manager, Ken. I've had so many doctor offices make mistakes in scheduling, billing, or just generally appear incompetent. Ken is 100% on top of it all of the time. It sounds like he's been getting some bad reviews but I don't really get why. He can be direct but seriously I greatly prefer someone competent like Ken. He's just a type A personality and he take his job seriously. Dr Lin's office is always exactly on time, always very organized, I never have to wait and I never have to waste my time following up with the office for anything. That's an ideal office manager to me. read more

Dr Lin and the dental staff are excellent, but Ken, the office manager, is the most rude, condescending person I have ever had to deal with. Due to Ken alone, I will not come back to this office. read more

Dr. Paul, bar none, is one of the best dentists I've ever had, and one of the best in the Bay area. He's patient, professional, knowledgeable and very thorough. You definitely get what you pay for w/ Dr. Paul. He's worth every penny. He just did my cleaning yesterday, and spent over 1.5 hours doing it. And my teeth aren't all jacked-up. For some of you Blue Shielders out there, your insurance company basically SUCKS, and that's why this office doesn't accept it. Blue Shield will only pay Dr. Paul $15/per patient. Who wants to clean your nasty teeth for that amount. I have the Blue Shield dental insurance myself, and have gladly resorted to paying out-of-pocket for Dr. Paul's invaluable services. As for some of you technical morons, please get some edumecation -- IT"S THE 21ST CENTURY FOR GOD'S SAKES. A PDF form is not rocket science. You're a total idiot if you can't use a PDF form. Anyway, I digress. Dr. Paul is DA BOMB, and you all should come and see him. Kudos to his staff also. read more

Dr. Paul is very professional and friendly. BUT their receptionist Ken is SUCK!! he gives reschedule more than half year later if you do cancel on Saturday appointments. I did cancel at least 2 weeks before.he says " you did cancel before " many time. so what?? he is sooooooooo mean. I never come back there. I don't want to see him forever. read more

Dr. Lin is a great dentist and a nice person. Ken the office manager I've come to like also. What I quit the practice over was the style in which appointments are made and reminders are handled. If: 1. rescheduling validly cancelled appointments was handled personally 2. reminders went out once or twice a few days prior to the appointment I would have remained at the practice. It saddened me to have to leave, but I was able to get a good referral for another dentist. I called them up and had a prompt friendly telephone response and that just fits the way I like to live my life better. read more

Ken is condescending and even though I enjoyed going to Dr. Lin I can't come back because I honestly don't feel like dealing with Ken's attitude. Life's short, find a dentist with a better office manager. My advice to Ken is to quit. You obviously hate your job so much that you feel the need to make people feel like morons in passive aggressive, condescending emails. Find a computer desk job where you don't need to interact with people. Maybe you're trying to get fired?? read more

It's tempting to give one star to this practice, but the reality is that if you leave Ken Craig, the office manager, out of the assessment, it's pretty clear that they do their primary job of dentistry well--well enough to deserve four stars, even. Unfortunately, flaws like Ken and his consistent difficulty with customer care and bookkeeping drag down the average. But as tempting as it is to blame Mr. Craig exclusively for his condescending behavior, to do so would be a mistake of sorts. Yes, Mr. Craig is incapable of acknowledging his mistakes and offering apology. Yes, he would prefer, instead, to rudely pursue his course despite being demonstrably in the wrong. No, however, the fault does not lie with him. Dr. Lin's office must on some level aspire to this sort of customer handling, as it consistently tolerates such behavior and in so doing promotes a culture of hostility toward the people who support it. It would be one thing if Ken was a new hire, but he is not. We can only assume that Dr. Lin has groomed his office manager to behave in a manner consistent with office standards. As such, we can only conclude that Dr. Lin thinks very little of his patients and shares Mr. Craig's view that they are beneath him. read more

I have been a patient of Dr. Lin's ever since he started his own practice over ten years ago. He is kind, knowledgeable, professional, and a very skilled tech-savvy dentist. I have trusted him all these years and would never hesitate to recommend him to others. I am sad to say I am returning to his former practice ironically called, "A People Oriented Dental Practice." I have chosen to sever ties solely because of his receptionist, Ken, who is the farthest from "people oriented" a customer-facing employee can get. Ken, is controlling, condescending, and passive agressive...someone who makes the Seinfeld Soup Nazi look like Mr. Rogers. I echo the complaints about the onerous process of simply making an appointment, controlling the parking space, getting lectured about how their system works (for him) and the never ending verbose email reminders with pedantic instructions in caps and highlights. I just don't need this in my life. I was embarrassed to have sent friends who loved Dr. Lin, but hated dealing with Ken as well. They never went back. I never recommended him again. I CALLED Dr. Steven Ostwald and in ten seconds had an appointment within 72 hours. After he examined me, he said he had an open appointment now and on the spot replaced the crown on the tooth I was having trouble with. It took two weeks of Ken "claiming" he couldn't make out my message on VM. Enough. That was the last straw. And oh by the way...it is in fact NOT Dr. Lin responding to these reviews. It is Ken answering as if he is Dr. Lin. I really believe Ken controls the information Dr. Lin gets because Dr. Lin would be saddened and heartbroken to know he had lost so many patients because of Ken's behavior. read more

Dr. Lin is thorough, pleasant, and tech-savvy and his clinical staff are great. However in the long run I hope to find another dentist because of the office manager, Ken and the overall communication style of the office (I don't know if the tone comes from Ken or Dr. Lin himself). Some examples: Before my first appointment (hell, even before I *made* my first appointment), I received a slew of emails with a VERY AGGRESSIVE tone involving lots of ALL CAPS, underlining, bold italics, etc. informing me of the office rules and regulations such as the cancellation policy, tardiness policy, which parking spaces I'm allowed to use, etc. I am a rule follower and appreciate knowing the rules. However the style of these emails was EXTREMELY HEAVY HANDED. They also sent increasingly histrionic requests for re-confirming my appointment (I was traveling and failed to respond initially) while also informing me that failure to confirm did not constitute cancellation. Overall I felt they had already labeled me as a scofflaw before even meeting me. I arrived 15 minutes early for my appointment to ensure enough time to be let into the parking garage, however Ken was actually not there yet. Eventually he arrived and told me which space to use. Apparently I misheard, because in the middle of my exam he burst into the room to ask whether I parked in the wrong space. (It was a different space belonging to them, and I didn't have to move the car. So I felt like he was just pointedly letting me know I messed up.) Upon getting into the office I was asked whether I had brought the filled out forms they sent me ahead of time. Even though I'm a rule follower I had neglected to do this, probably because I was so overwhelmed with the slew of emails from their office. I said as much to Ken and he responded condescendingly with, "Well, we *are* a medical office." Nice. Yes, I have visited plenty of other medical offices before. And they didn't get all huffy if I showed up without my HIPAA form. One more small example. On my second visit they gave me a CD with images of my mouth, with all the flaws circled and labeled, that caused me to reflect morosely on my mortality. When handing me this CD Ken said something vague like "Here's the CD they told you about." I said something like, "Oh, I don't know about a CD." And his response was "I'm *sure* they told you about the CD." In a tone of voice like, you are a moron, case closed, end of story. It's really a shame this guy is so patient-hostile because the rest of the staff are great. read more

Horrible!!! I went in to make an appt. while my partner was having his teeth cleaned. There was no one in the waiting room on this saturday morning and the front desk person said oh yeah eric is in having his teeth cleaned and handed me a business card and said go online and make an appt yourself. Who does this? My partner came out and was told we can't accommodate your follow up until may 2013. Screw u!!!! Rude and unaccommodating ! Never ever again! Ps I called back later trying to book and was told go online again. I said I had been in the office before and noticed that there was noone taking hos time up and he said well that's just unfortunate and hung up! read more

Well, first, let me start by saying that I actually haven't visited this dentist. I couldn't, so this is more regarding my experience with the front desk. To clarify, I am no computer scientist, but I am above average in computer skills. I wanted to try Dr. Lin's office, since my husband recommended it, so I called in. They told me I have to fill in my patient information online. I was put off by the fact that this wasn't optional. Upon further questioning they said they could mail the form and I can mail it back. So I tried the online version. It required me to upgrade the Adobe plug-in, so i did, closed all browsers etc. The form still didn't open in firefox (which is a pretty commonly used browser), but it worked in Safari (or so it seemed). I hit submit and called to see if they got it. Left a voicemail. No response. Called a again a few days later. They haven't received it. Then they asked if I used a Mac or a PC and said that it doesn't always work with Mac's and that I need to install some patch. Being tired of this process I asked if I can't just bring the form in to my appointment, since I already filled it in and I can print it out. The answer was no. I have to mail it in or drop it off at the office. I asked why and they said that they can't check my eligibility with the insurance firm ahead of time and that it takes too long to take that information over the phone. It is the same two page form that every other dentist uses that you can fill in at your first visit at any other office and most of it is about previous diseases etc. They just have to write down my insurance company and my SSN if they want to check my insurance beforehand and it is the same as my husband's anyway, who already is their patient. Obviously, they are not into getting new patients, since there is no way I want to do this much office work to get a stupid dentist appointment. If they are this much work to work with before I even get an appointment, I can't imagine what they will be like afterwards. They'll probably file a stupid insurance claim through their stupid automated system which will bounce back and will start sending me invoices for my visits that the insurance company should have paid. This is not advancing through technology, it is a step back. If they were so technological, they could figure out how to do this without requiring multiple downloads and patches to people's computers. For instance, why can't I just e-mail them a simple text file that can open in every platform. I am not here to make an appointment with a computer. I wanted to make an appointment with a trained dentist and talk to a trained or at least reasonable receptionist. Needless to say, I won't be making any more attempts to make an appointment with them, since to me, it is not about gadgets, it is about how you use them. I had much better service at UCSF's Student Dentist program, which I will probably go back to. Even though it is a little far and takes a little longer, since they are so thorough, it is not a pain in th ebutt like these people. I'll give them a star because my husband likes them and another, since they have a parking lot apparently, but that's about it. read more

Dr. Lin is so awesome, seriously a five star dentist. His office is immaculate, modern, he has the most hilarious and amazing dentist hygenist, Diane, whom I seriously adore and Dr. Lin is everything, he shows you progression (or decline) of your tooth health based on your previous visits. I look forward to my cleanings, I'm serious! His receptionist though... holy crap. I understand that you need to have patients come in on time and send back paperwork, and I know how tedious that kind of admin work can be because I have worked as a receptionist at a dental office before, but there is really no need for the attitude. Basically, just do everything Ken says, don't get on his bad side, and you are going to LOVE Dr. Lin and his dental assistant! EDIT: I am enlightened, everyone. Those of you who complained about Ken and don't know what to do... turns out they are married. There's nothing you can do so just accept your fate. It is clear to anyone who meets them that Dr. Lin and Diane are worth the trouble. read more

Was looking for a new neighborhood dentist and I think I found him! I went to another dentist in the neighborhood and it left a sour taste in my mouth. It made me think that dentists in our neighborhood just want to rip us off to pay their rent. Dr Lin is different! The office is quiet and clean. The equipment looks a bit worn but I didn't mind it too much. For example, the chair I was sitting on had a plastic covering that was cracking off. I think it actually fell off and onto the floor when I sat down in it. The staff is nice and courteous. I am remembering now that when I originally contacted them I was a bit turned off by all the emails. I think I called and was essentially redirected to email. I was also pregnant so going to the dentist wasn't at the top of my list. Once I gave birth, I actually got a reminder email and that made me go in for an appointment.They do everything electronically. I think I even called one time and emailed about something and the email got answered but no call back. They even said email is better. Which is fine. Depends on what you like. I went in for a new patient exam in one visit. Dr Lin was super thorough and took a lot of time to educate me on what he was seeing in my teeth. He was also not pushy and did not try to sell me a bunch of things I would have to pay for out of pocket. I appreciate that. I went in for a cleaning on another visit and it went well. Not too painful. read more

He goes out of his way to be attentive, incredibly thorough, personable (down to a CD sent to your home with your x-ray pictures to peruse at your leisure and share with your friends or print out as fine art, if you wish). Lobby is as pleasant to while your waiting time away as any I've seen. The gadgets are state of the art; doctor spends a lot of time with patients, talks about choices, cheaper options - you don't feel like you're being taken for a ride. All in all - great. Huge drawback - you have to pay for all these perks. Takes only premium insurance. read more

Dr. Lin and his staff are friendly, professional and seem to have the most modern technology to help keep your teeth strong. Hygenist Diane does a great job and goes out of her way to help as well. The downside is you pay for it. The current rate of $102 for a teeth cleaning seems to rise $10 every year. My Blue Shield dental insurance is not in-network for them either. So if you have excellent insurance or don't care about cost, give Dr. Lin a chance. If cost is important, I would shop around a little as I know there are other good dentists that charge a more reasonable price. read more

After nearly 10 years of service from Paul Lin, I'm​ sad to say I need to change dentists. Paul is wonderful. Unfortunately the front office, Ken is so difficult to deal with and is so rude and unprofessional that I need to make this change. He is so militant that patients feel uncomfortable. I have many friends that have also left this practice because of the rude treatment. I have never missed an appointment, yet their incessant phone calls to confirm appointments​ is relentless. When I confirm, apparently it does not record my response and then I'm abused for not responding to the auto​ email/voicemail requests​ when I show up on time for my appointment. I even mentioned to Ken about the negative Yelp reviews and he said he didn't care. All I have to say is that if you won't listen to what your customers/patients are saying, why are you running a business, ​to begin with. read more

I've been going to Dr. Lin for 3 years now, and feel bad that I haven't posted a review yet. Dr. Lin and his staff are awesome. All of their x-rays and photographs are digital so that your dental progress over time can be compared and tracked, and it was really cool last week to see how my gum health has improved (!) over time. There was a time when I needed to see someone immediately, and Dr. Lin had me come by in 30 minutes. There was another unfortunate incident in which I had to had to be referred to a specialist and they were great. Yes, some people do complain about the initial sign up, and I remember having some issues around that too, but it was well worth working through! read more

Paul was born to be "dentist to the digerati," what with the subtle touches of Ikea around his practice, just like your first start-up office. His hygenists are very capable and polite; his chairs are very comfortable and fully recline. While you're getting cleaned and scraped, you're dialed into your favorite Yahoo! Launchcast station for music. Paul is conservative in his approach to managing your teeth, but also up to speed on all of the very latest dental procedures and techniques. If you work or live in SOUTH BEACH, this guy should be your dentist. read more

Going to the dentist can be a pleasant experience if you find the right dentist...and I'm happy to find Dr. Lin through Yelp. I really appreciate Dr. Lin's professionalism, patience and thoroughness. During the first visit, he thoroughly examined every tooth and created a chart with x-rays which he provided on CD. I felt like I got a crash course in modern dentistry. I love how they made things so easy and efficient with the use of technology for online registration and appointment setup. The office is zen-like and impeccably clean. Yay for modern dentistry! read more

I've been going to Dr. Lin for several years. It's always been a good experience. The office is well-run, the staff is friendly, you can park in their garage, the dentistry stuff is high tech, and Dr. Lin takes time to go over everything with you so you understand what's going on with your teeth. I feel like I am in very good hands there. read more

My own expertise was initially class, but my own costs additionally healthy what a top class costs would appear like. Prior to My friend and i came into Medical professional. Salimi's company, My friend and i presented the leading table employees my own insurance policies facts along with ensured prior to My friend and i got as my own company visit will be included to get a regimen, washing along with x-ray assessment : that they assured me personally it was along with My friend and i got set for my own visit in August. A month in the future, My friend and i received a costs for $272 because my own insurance policies did not include my own visit in support of paid for area of the costs. Now i am trapped spending as much as My friend and i would've experienced My friend and i also been self-pay affected individual along with along with a smaller amount $272. There members was excellent and for that reason was physician. read more

I love going to see my dentist, Dr. Lin. That is not typically what people say about going to the dentist, but the experience is first rate. Dr. Lin has all the latest technological equipment available, (e.g., ultrasonic cleaning) and you are able to see all your x-rays and charts online. He showed me how certain areas of my gums were receding due to bad brushing habits and showed me the history of my last couple of years. In the case that you do have to have a cavity filled, you can choose to listen to music or watch TV to take your mind off of the activities. Most importantly, Dr. Lin is ALWAYS accessible. He will call you you back even on weekends. I only wish my General doctor was as responsive as he is! His office is beautiful and spa-like, and his entire staff is first rate - professional and sincere. The office is entirely high-tech and I get reminders either through e-mail, voicemail, etc. Lastly, they have parking available. The last thing you want to do is come out of a dentist appt and have a parking ticket! read more

Dr. Lin is probably my favorite dentist ever, and my favorite current doctor. (I've got a few, OK?) I really like all of his assistants and the receptionist, and I dig the high-tech atmosphere. Like everyone else, I got a CD-ROM "welcome kit" in the mail a few days after my first appointment, and I get e-cards for holidays and my birthday. It's the little things that count, y'know? Feb '08 update: Dr. Lin is AWESOME. He called me to check up on some jaw pain I came to see him about a few weeks ago. He said it'd go away on its own and he was right, but I'm really impressed that he remembered to call me about something that I've almost completely forgotten about myself. read more

Dr. Lin is a Rock Star/Dentist! Hubby has some dental...issues and Dr. Lin has bean able to correct most of them and it didn't break us financially. Overall, this place reminds me of a spa but instead of a full-body massage, you get your teeth polished. Maybe I could convince them to include a massage with your check-up. Hmmm... read more

I've been meaning to review Dr. Lin since I started coming to see him 5 years ago. Hands down, the best dentist I've ever had, and I would daresay best in SF. 1) Everything is very data oriented. During your checkups, Dr. Lin will pull up all your old dental metrics and show how you've trended. This for me is really helpful to track if my brushing and flossing is getting better or worse, or to monitor the same 2 or 3 teeth that may develop a problem later on 2) Dr. Lin and his staff go out of their way for patient comfort, like little things such as the massage chair, giving you a headset to plug into your iphone or Pandora radio, or the option for nitrous to relax you 3) Unlike some other dentists, the doctor is not pushy in trying to sell you unnecessary procedures. Going back to #1, you can see all your dental stats over time, including to decide yourself if you need a cavity filled 4) Some of the other reviewers have complained about the office manager, but I've always found him to be friendly. I think the practice is so busy that they need to make sure people show up on time. read more

It took me a long time to come back to Doctor Paul. But that because he took care my teeth so well last time so I don't have to come back for fixing anything for second and the third appointment. This time doctor Paul did some filling on my teeth and the whole process went smooth as silk and as painless as it could be. Everyone here is so professional and knows what they're doing. They are so thoughtful, they put lip palm to protect my lips from getting too dry from open my mount for too long and put a gum and tongue protection, showed me before and after picture of my teeth after the operation. These are just small examples that show of how considerate they were for me. It's not fun when you think of going back to see the dentist but doctor Pual and team made my second visit this time as wonderful as my first time years ago. 5 stars then and 5 stars NOW! read more

I'm meticulous about my oral hygiene and appreciate the quality care I received with Dr Lin. He has a calm demeanor and takes the time to explain the steps during dental examinations, describing what he looks for on the X-rays and what it means. His dental hygienists are also very thorough, and I'm always happy with how fresh my teeth feel after the cleanings. read more

Dr Paul Lin is a very good dentist. I love all the hygienists and the girl that does the x-rays. I saw Dr. Lin for over 10 years before moving out of the city. I think it's unfortunate that the receptionist Ken has made it so incredibly difficult to reschedule appointments. I would literally get a call from him that I was late when it was 2 min past my appointment time, and I was literally pulling up to the office. He always made crappy remarks about needing "to rush" me directly to the chair (I am serious when I am saying I would be few min late). He has ruined my experience going there, and I would seriously not look forward to going to my appointments because of him. I get that the dental practice (Dr. Lin the hygienists, etc.) do good work, but Dr Lin runs this show, and Ken is clearly his choice. So, the blame lies there in my eyes. I would recommend a friendlier tone with your patients starting with the front desk staff. read more