Found what I was looking for during the time when the store staff was low due to many callouts for…read morethe evening. Customer Service was still high!. They helped bring the new electronic to my car. They helped me get the printer that I wanted down off of the high shelf. And also helped me get a new backup drive from my home. Five out of five stars tonight! Way to go, gentlemen!

DO NOT BUY ANYTHING FROM THIS PLACE! INSTALLER LEFT PEE ON THE BATHROOM FLOOR!…read more I purchased a microwave from this store. The store sent someone to install the microwave for me. The installer is extremely RUDE, and first refused to bring the microwave to the second floor where my kitchen is. Then he insisted to only install the microwave in recirculation mode, despite the fact that there is already ventilation for him to connect. After about 45 minutes he finished the work, he asked for bathroom. So I pointed to him the bathroom next to the kitchen. He spent about 5 minutes in there took a dump. When he comes out, he left pee on the floor! I am completely speechless about what happened today. So here is the lesson I learned. Just buy appliances from either Home Depot or Costco and have your contractor install them for you. Do NOT buy anything from Best Buy, unless you are really into cleaning other people's bodily fluid!

Placed a pickup order yesterday 11/23/24 and these are the items I received. Please check your food…read moreproducts! I checked mine before leaving the store luckily and was able to return. I spoke with MOD, Melvin and I appreciate his concern and how he dealt with situation but I had to make him aware it is not the first time I've seen out of date items in this store and hoped their staff to aim to do better.

Quick, easy in and out, parking in basement. Receipt has paid parking. Small, mini target. But…read morestill full service and has everything one might need. Grocerie, drugs, baby gear home goods, alcohol, soda. All here with seasonal section.

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.

This store isn't on my radar as much. The store is small and doesn't have the same inventory as…read moreother targets. Parking is an issue. If I were in the neighborhood, I might stop in.

This small neighborhood Target isn't a full Super Target, so it definitely lacks the wider…read moreselection and bigger stock. But if you're in the area and need quick essentials, it gets the job done. It's convenient, easy to get in and out of, and usually not too crowded. Great for basics, but not the place for a full shopping trip.

Mark, the store manager, is phenomenal! He's extremely knowledgeable and honest but he's also…read moreextremely smart in how his products work. He's only a phone call away if you get home and can't remember how to do something. We bought our 2nd tv from him about 18 months ago along with a speaker bar which recently stopped working. Mark literally bent over backwards to help us diagnose and fix the issue. I kept thinking "can you imagine if we had purchased through Best Buy and tried to get help 18 months after the purchase?" Big Screen has competitive prices and is there for you when you need it. Only place we'll ever buy a tv!

I recently purchased a Samsung S90D from this location and want to share both the positives and…read moreareas of concern from my experience. On the positive side, the in-store experience was pleasant. I knew exactly which TV model I wanted, and the salesperson was friendly and efficient in getting everything checked out and scheduled for delivery. My only feedback on the purchasing experience is that the store prominently advertises "lower in-store prices" on every page of their website, yet I discovered after my purchase that I had paid more than the online price. To their credit, the manager refunded the difference when I pointed it out, but the website claim feels disingenuous and highlights a communication gap within the company. The real issues began with the TV mounting service. When purchasing the TV, I made it clear I did not need any outlet run or extra electrical work--just a straightforward mounting. Unfortunately, the installers drilled unauthorized holes in my accent wall and ran the TV's power cable behind the wall in a way that violates Fairfax City electrical code (NEC 400.8 is clear on this point). While they insisted this is "common practice," it's still a liability issue and something that should have been discussed with me first. Especially when drilling holes into a customer's accent wall where an unsightly wall plate was not wanted. Additionally, the wall plate installed under the TV was secured improperly--directly into drywall instead of using a bracket--meaning it will eventually loosen and fall out. For the hole they drilled behind the TV, they installed no wall plate at all. They also left the work area messy: drywall dust on the mount, dusty handprints on the back of the TV and the power cable, and marks on my freshly painted accent wall. Most disappointing, they scratched the back of the TV on both sides while installing the mounting rails. While the store refunded the installation fee after I raised these concerns, they never truly acknowledged the poor workmanship or the code and liability issues their install practices created. I spent far more time fixing the aftermath than I would have if I had mounted the TV myself--and my TV now has blemishes that reduce its resale value which the store also refused to acknowledge. Overall, while the purchase started well, the installation was the worst I have experienced. A company's true colors show in how they respond to legitimate concerns, and unfortunately The Big Screen Store fell short. I hope they take this feedback as an opportunity to improve communication, installation standards, and accountability.

Found what I was looking for. Docking port for about $100. Not bad…read more Reviewed a few videos online and stopped in and was Assisted by helpful and kind staff. Staff got a call about a lost child while he was helping me and apologized and left real quick to take care of finding the child and then returned. Good thing, the child was found quickly and returned to their parent.

No issues with this Best Buy. The staff were pleasant and friendly. I had a store pick up, I was in…read moreand out. In fact this location was the only one that had what I needed within 200miles.

Very small shop, attached to an auto repair. Excellent repair technician. Told Milton about my…read moreproblem with a home receiver. Brought it to the shop, and it was hard to get a hold of him. Finally, after fourth day, I spoke and met with him. He understood my problem pretty well, but was unable to order parts for my older unit. It was still partly working, but he was honest with me in that it would probably be better to replace. Very sharp and helpful guy, and even refused to accept any payment. Would highly recommend to anyone with auto or home sound equipment. Trust him without question! Will return when I need some other repair or custom.

JM electronics was awesome! They replaced my Cadillac's CUE screen in a few hours at an extremely…read morefair price (compared to the dealership and other shops I called). We are super happy with the results and will absolutely use them again!

Their Geek Squad is excellent. Have had great results at each visit, whether laptop or phone.read more

Absolutely unacceptable behavior!!!! I bought a laptop from this store last week and got a…read moredisturbing phone call from their security team with a really nasty. Tone accusing me of stealing the laptop that I bought. I had taken a price match in the day after I took the laptop home and the price was adjusted by one of their associates. I called the store to speak to a manager all weekend long with no return call. I finally went to the store today on Monday after the weekend and got a very cavalier attitude from their manager on duty named Sasha. I am tempted to take this laptop back and shove it up and get a full refund. Corporate will be hearing from me soon. I am not happy.