TJ is a true professional. He took the time to assess and analyze my issue. He worked on many…read morepotential fixes and explained what he was doing along the way. I heartily endorse going to ubreakifix if you have a tech issue. Ask for TJ!

The staff was communicative and efficient. They were able to fix minor water damage in my laptop…read morewithin 24 hours. Highly recommend.

Best place to but computers & other electronics from. Been buying from the Rockville store for…read moreyears. started after I bought a computer for my son off Amazon. Went to Microcenter to upgrade components like, gpu, cpu, fans, etc., Told my son I wouldn't pay Microcenter to do any installations, so he learned a lot doing it him. only had to get tech support to fix one issue that could not be resloved. Was a fitment issue with a cord not properly sitting. Had also bought a laptop, with a warranty. Brought it back once & it was covered at no cost. No other store compares. prices are aways within range of competitor. Am more comfortable buying from Micro center as employee knowledge, customer service makes them stand out.

I had a pick up order. It went smoothly. They have several counters for different things. The…read moreemployees seem nice

I brought my phone in because the iOS would not update, They had never seen the particular message…read morebefore (which is hard to believe) they wanted to wipe the phone completely to redo the iOS. I did not wanna get iPhone wiped, but Was told to start the process it would begin with a wipe. So I insisted on seeing a tech and going through the steps one at a time, against the initial advice, I was giving everything turned out perfect, I could not remember my Apple password, which was not needed. I will send a picture of the phone pairing option, which should've been obvious. I still stand by my previous review..

Easily one of the worst retail experiences I've had. The Apple Bethesda store completely failed at…read morethe most basic aspect of customer service--acknowledging that customers even exist. I walked into the store while there were plenty of employees around, yet not a single person approached me or asked if I needed assistance. Even worse, I greeted multiple employees with a simple "Hi," and they couldn't even be bothered to respond. Being ignored like that is incredibly disrespectful and made me feel completely unwelcome. For a company that charges premium prices and prides itself on customer experience, this level of service is unacceptable. It felt like the staff had no interest in helping customers unless they were already engaged with them. A smile, eye contact, or even a simple greeting would have gone a long way, but apparently that was too much to expect. I left without getting any help because it was obvious that no one cared. If this is the standard of service at the Apple Bethesda store, management needs to seriously address the culture and customer service training. I won't be returning to this location and would recommend others consider visiting a different Apple Store instead.

They fix computers. So far replacement of a fan and addressed a memory issue…read more Great techs and good customer service. Highly recommend

Really great customer service and communication. I brought a dead computer and iPod and he was very…read morehelpful and realistic with me about what I could do.

They fixed my problem and as they had to order a part after a first try, I wasn't charged for the…read morepart. Thanks!

If you need tech repair, TopTech is the place to go. Craig (the Eldest Geek) has been extremely…read morehelpful and his confidence in his abilities is comforting during a stressful time! While I was on a trip, my camera SD card corrupted and I lost many precious memories. After calling many different places, TopTech was the best option to help me out and retrieve the data from the corrupted SD card. I cannot wait to see the pictures and truly appreciate this team!

The fan on my 2015 Lenovo ThinkPad E550 had been failing. I had previously purchased the part that…read moreneeded to be replaced. Upon consulting with a number of computer repair shops who could not do it because the part needed to be soldered to the motherboard and that they could not do it and the stupid that could do it were quoting me prices ranging from $175 - $300. I then called BoonPC. The tech (I'm very sorry that I did not get his name) told me that he not only could do the repair in less than a day, but that it would cost me nearly $100 less than what other firms were charging. My laptop is back up and running thanks to BoonPC!

Hon has saved us many many many times. Whether a desktop laptop or an android components they're…read morevery helpful and their prices are more than reasonable.

I can't say too many amazing things about this business. Alex is a godsend and saved me from losing…read moremy phone number. Xfinity Mobile screwed me over for a month with assorted shenanigans and incompetence. So much incompetence that they accidentally canceled my phone number which they told me could not be recovered. I had this phone number since college and wasn't interested in giving it up. Came over to Xfinity from AT&T and experienced nothing but horrible service. I didn't ask to be put on a prepaid service (called NOW MOBILE) and they signed me up on one over the phone on January 15th and told me they couldn't get me off for SIX MONTHS. All I got were apologies and ineffective attempts to correct the situation. Apparently NOW MOBILE doesn't support something called an "MDM feature function" was allows them to retrieve a phone number after it was canceled. THEY suggested I cancel it from NOW MOBILE to reboard it onto Xfinity's mainline service. I guess the rep that signed me up the night of 1/15 was looking for an incentive pat on the back from management or maybe didn't know what he was doing exactly - who knows, but he set the wheels in motion the ultimately led to tons of wasted time and a canceled phone number. NOW MOBILE doesn't offer live phone support, so you end up on virtual text communication with people overseas.... China, India Pakistan, Philippines, etc. Extremely slow, repetitive, communication challenges. They should call the service "NO MOBILE" because it was awful. Anyway.... I was completely despondent/lost Thursday and had given up hope until my brother suggested that I go see Alex. He's super skilled and super knowledgeable and most importantly super enthusiastic. We were successful in porting an otherwise dead phone number over from Xfinity to SIMPLE Mobile (a service he sells) and I'm back online. The prices were even less expensive - which was the reason why I stuck with Xfinity and continued to take the poor service I was getting from them. The service didn't port over immediately and I was so worn out by all of this that I told Alex to just get me a new phone number. The status was stuck in "in process" which I thought was because my old phone number really technically was no longer available (according to Xfinity). Alex encouraged me to stay positive since it could happen anywhere from 10 minutes to 24 hours. Lo and behold - 7 hours later I got the good news. The order was completed!!!!! I could restart my phone. He made my day! I can't recommend this guy enough.

Once again, tech is a new and used tech shop that can service or repair your phone, computer tablet…read moreor device while also providing used and new phones for a lower cost and you can find anywhere else on the market. The owner is Amazing and very helpful!

Can't believe my good fortune at discovering Chevy Chase Geeks and Yohay Korkos! Hugely skilled in…read morecomputer setup, problem-solving, tune up and repair, and virus & spyware infestations. Beyond that, terrific customer service: Responsive, honest, patient, great prices, good advice, and a delightful guy, to boot. He worked hard to repair my printer only to learn it had an unfixable software defect and had to be returned to HP. He went the extra mile and offered to talk to HP to explain the situation so they wouldn't give me a hard time. I soon will hire Chevy Chase Geeks again to setup my new laptop, I can't recommend them highly enough. 202-386-2000 info@chevychasegeeks.com

These guys are fantastic! They have saved my computers more…read morethan once, super fast service, priced very reasonable and highly skilled. I like the fact they come to the house or business (in my case both), and fixing off site if needed. They know what they are doing and called exactly as promised. Finished my repair on time and helped me to prevent any issues in the future. This is my spot for PC's and Mac's repairs.

Chris did an amazing and fast job. He came to pick up my laptop at 5pm. Next day at 7:30am I had my…read morelaptop up and running. He hand delivered the computer back to me. Very reasonable pricing. Great communication Great value Will reach out to him again in the heartbeat with any of computer problems.

From the owner: We provide professional local and remote IT services at affordable prices. Call BTS today to…read morerestore and optimize all of your valuable electronics.