I called to get a price on how much they would charge me to put a set of spark plugs on my 2018 GMC pick up truck along with a coil pack that I have purchased. They quoted me $483 which is absolutely ridiculous, they're working on on Covid prices so I shopped around and found H&H auto that quoted me 190 so much more reasonable, these guys ain't gonna retire off of my money! read more

Paul's Car Care Center - Auto Repair Near Me - Ladson, South Carolina

Update (see original post below): Bottom line: they found the problem, fixed it, shipped the car to us, and covered the rental car. Longer story: In response to my original post below, upper-management contacted me and offered to do whatever it takes to get the car repaired. I dropped off my car the day before we were supposed to move from SC to TN, and their master mechanic got to work on it early the next morning. He found the problem: their other mechanic cracked my fuel tank when banging on it to get the fuel pump out, which was causing a fuel leak. It's hard to believe this mechanic didn't notice this when he did it, which would have saved everyone a lot of trouble and Paul's Car Care a lot of money. As a result of the cracked tank, they had to order a new fuel tank, but we were moving that very same day. So, they offered to fix the car and ship it to us in TN. When I requested that they cover a rental car, they offered to cover $100. After a little back and forth, they offered to cover the rental car until they returned out car. A week later, they returned my car with everything working properly. -------- ORIGINAL POST Bottom line: they damaged my car during the repair and didn't fix it. The story: I brought my car in for a fuel pump replacement on 5/16/2025. They replaced the fuel pump, but now I can't fill up my gas tank. Brought it back to them on 3 different occasions, but they couldn't figure out the problem or fix it. So, now I can only fill my car up with a little more than half a tank of gas, which, as you can imagine, is very inconvenient. The manager, Cody, repeated said he was "stumped" and had to call others to try and figure out the problem. And, he would only bring up possible problems when I identified them first. Seemed like he was trying to send me on my way thinking there was no way to fix the issue. He also admitted that the mechanic working on my car was inexperienced, while simultaneously claiming he couldn't have damaged anything, specifically the fuel canister that is right next to the fuel tank. And, Cody continued to insist that the mechanic does reliable work, even though redo his work by reinstalling the fuel pump the mechanic installed... Cody did offer to replace the fuel pump, said he ordered it, and scheduled a follow up appointment. But, when I showed up, he said the part never arrived. He never bothered to communicate that to me before I drove all the way across town. And, he never offered an apology for wasting my time. To their credit, they did replace several parts without charging me, but this was not without some back-and-forth. And, at the end of the day, the problem still persists. So, I'd love a refund on the fuel pump replaced--the repair that resulted in the damage. Wasted a lot of time and spent a good deal of money with this shop only to be left with a problem I didn't have before I brought my car in. They're either incompetent or dishonest, or a combination of both. Very frustrating. I would recommend you try Gerald's or Marks Super Service Center instead of Paul's Car Care. read more

This was my first time using this garage. I would fully recommend them. They are a friendly, helpful, personable business. They know their stuff, give you options and recommendations. The best part is they communicate well and try to keep your cost down when you need work done. Please check them out! read more

Paul's Car Care Center - Our vehicle waiting to get fixed. - Auto Repair Near Me - Ladson, South Carolina

If you want to be robbed go here!!!! i took my car to get my a/c fixed told them what I needed done but I guess they need to insp my vehicle anyway. Took upon themselves to inspect the entire car, upcharged me $159 even do I got the car fixed with them, even charge me for more stuff that I didn't needed to get the A/c fixed. How I know? Cause I stay in communication with the mechanic but Jamie keep on sending me estimates adter estimate to get me confused in what I really needed. Plain and simple if you want your hard earn money robbed go to Paul's read more

You meed to get a new manager at this location. Jamie is unprofessional, unorganized and admitted to knowing nothing about my concerns addressed before. I had arrangements for two tires installed on my truck DON'T strip a lug nut and stud and try and hide it without telling me again. He spoke to me like i was a child and said with an additude I HEARD YOU THE FIRST TIME! I had arrangements to simplify have my two trailer tires patch plugged but don't strip the lug nuts again well he said laughing with additude we don't work on trailers you have a vehicle on it. Well you have before. Jamie was making excuses and ignoring me. Well they were going to take my keys and start but i said not until I talk to mr additude if they are fixing my tires. A few long minutes later no. Well i told him go F himself since he thinks he can talk and treat me like a child I will talk to him like a man. You have lost all my faith and business get ot together you have cost mt business time, money and possibly out of service due to the errors. I've been patient was to much but he pushed my last button. Hopefully this gets addressed so no one else had to get this service and treatment!!! read more

I recently took my car in to this location specifically because I was told by my step dad that this was a trusted location. They told me what they thought was wrong with it and we went with it. They then told me my pcm was the problem. That part alone costs $2400 to fix. I called my step dad to see what to do and he said to replace the mass air flow sensor. When I asked Paul's to do that, they were questioning why I was doing that and that they didn't think it was going to work. They then sent me a notice saying that my car had been smoking, which no one had ever said to me (the primary contact before). They didn't say anything to my step dad and tried saying they did. They told me my car would turn over and run for about 5 minutes and it had been there for two weeks. I immediately had my car pulled out and decided to have my step dad look at it and within 20 minutes had the car running again. It was a fuse. That was it. Something that cost me $20 to fix and a couple days of looking and waiting for parts. There was a number of other things that were messed with in my car, clips that were replaced and they didn't even have the decency to put gloves on when touching my white steering wheel cover. I'm really disappointed in this store for trying to take advantage of 19 year old college student. read more

BUYER BEWARE!! DISHONEST AND UNETHICAL BUSINESS PRACTICES!!! I took my vehicle to Paul's Car Center on 5/6/24 due to engine light, car shaking and white smoke that started 5/5/24. Within 30 minutes of leaving my vehicle I received what was supposed to be a detailed diagnostic. I was told I needed spark plugs, oil change, system cleaning. I paid $1,592.44. The car was paid for and picked up next day 5/7/24. On 5/8/24 the car was again shaking, white smoke and the engine temp light was now on. I returned the car immediately. There was no communication after 5/9/24 when I called due to not hearing anything and was told there was an internal oil leak that they coud not repair it. I went in person on 5/11/24. I spoke with the Fleet manager Bobby who stated I should have never been offered the services received based on the issue the car was dropped off for. While there, they damaged the fuel injection (found this out by gas pouring from the car). This was repaired per the shop, however after picking up on 5/15/24 the car began shaking, engine light on and heavy white smoke on 5/18/24. The car is unsafe. I was denied contact info by phone for the GM by Bobby after he ussured me there would be a resolution. This plan did unnessesary work and collect money. They then came up with other issues that they can not repair, when in fact they should have simply charged for diagnostic and directed me to someplace where the staff would be equipped with enough knowledge to fix the issues. Mechanics hustle. I will never recommend this place to anyone. As of 5/26/24 I still have not received a call back that I have been waitin on since 5/14/24. Go elsewhere for your repair needs. I left 1 star because it's required. If I could leave them a 0 I would. This place is a rip off. read more

Mechanic Shop from Hell‼ I finally saved up enough money as a single mother to get my ac compressor fix for this summer for my kids. I instead ended up with a new transmission and days without my truck. I did my research and thought I found a reliable and trustworthy mechanic that could fix my ac. I was called to pick up my truck and before driving off noticed no air coming out of my front vent on one side, the mechanic told me it's fine and. just give it time for the compressor to catch up and will kick in. I left the shop after feeling discredited by my concerns and drove home. I drove just a short distance, and the truck stalled, I immediately called the mechanic and ended up having the truck towed back. I was told by the mechanic that they needed to call the lead tech to look into. After days of no truck and no call back, I called them upset. The person who answered immediately shut me down and said they needed another person to call me back. I got the call back hous later and told the tech that worked on the truck messed up with a line that damaged the transmission. They immediately offered to fix the mistake, but it was weeks with no car rental. The shop had to replace the tranmission with limit miles, fix the compressor correctly, and replace my muffler they damage. I called upset and demanded my car returned to me immediately soon. The mechanic towed my vehicle to me after weeks in the shop fixed . I was offered no Uber or rental while in the shop. I felt my concerns dismissed and not valued as a first customer at this shop. I also paid the AC repair cost, which was thousands of dollars. After further research, I was told the mechanic that fixed the truck was not highly experienced at all. I still have other issues with my truck and feel I was taken advantage of and left with a feel of uneasiness of visiting another mechanic again by myself as a single mother. read more

This business is awesome. Imagine this, it's the coolest day ever is South Carolina and my tires all have different pressure in each one. I took a chance and stopped in to see if they could help me...did I mention it's Xmas eve and I'm headed to Columbia to spend Xmas with my family). The men were so nice. They fixed my air and wish me the best. If they can be that nice on Xmas eve I can only imagine how they are on other days. I now have a new Place to fix my tires. Give them a try. read more

The absolute best ! I just moved to SC and needed a good shop to find and really hesitated trying anyone new . But By luck I found Paul's shop . This dad and son duo are the only ones allowed to touch my care from now on . They provide the best service with their warm smiles and caring hearts . If you want true honest service , come here . You'll now your in the right place when you feel at ease right away . Thank you guys , your are the best ! read more

Highly recommend! My car was having an issue in the middle of a road trip to Charlotte. I explained my situation to them and they got me in and out very quickly even though they seemed busy. Extremely helpful and nice read more

My car is 17 years old and I used the same shop for about 15 of them. It was bought out by a chain and I've gone from shop to shop having absolutely terrible experiences. My car overheated yesterday and I ended up across the street from Paul's. I got there in the morning and they helped me get my car towed. By the afternoon I had a diagnosis and a fixed car at a very great price. I was in a desperate situation and could have easily been taken advantage of, instead was given superior customer service and my car sounds and feels better than she has in months. I will not go anywhere else from now on and highly recommend them to anyone!!! read more

If you can remember when a couple of guys had a car shop and did business with a hand shake, Paul's Car Care is that type of shop. They are a father and son business that is out to help and not just trying to get your money. They've worked on my brother's truck as well as mine. I had my truck antenna broken off which left the threaded portion still in place. I tried all the 'quick and easy" ways on YouTube but couldn't get the piece out. I whipped into Paul's and over a four minute conversation, Paul had the piece out and didn't charge me anything. I offer to buy him lunch but he declined that too. Hopefully this review will bring them some business. I would recommend them hands down. read more

I had some pretty minor work done on my car and the guys in the shop had every opportunity to upsell me on any number of things throughout the process and they were very forthright about what I actually needed and gave me options for when I can reasonably expect to need additional maintenance down the road. They didn't use the fact that my car was in their shop as a hostage situation like a lot of places do. The prices were really fair and it was overall a great experience. I've told a number of people about this place already and I'll definitely be coming back! read more

Stopped in for brakes and the guys got me right in! Fast and friendly but over all very affordable! I will definitely recommend to all my friends and family! Thanks guys! read more