Their customer service and speedy response is exceptional, and I will never shop anywhere else for my jewelry needs. Not to mention the benevolent quality and value of a selection that they have at this location. I highly recommend this place to anyone who wants to get an affordable, amazing looking piece of jewelry and have a great experience. read more

Kesslers Diamonds - Receipt of purchase - Jewelry Near Me - Greenfield, Wisconsin

My family has been coming to Kesslers for as long as I can remember and I cannot name one bad experience. Today my husband and I had a different kind of shopping experience that we were not looking forward to. We needed to replace my wedding set that was lost. We worked with Jessica and I felt so at ease and not rushed throughout the appointment. She listened to what I wanted and didn't and we found a perfect set to replace what I had lost. I will forever be thankful for that. The store specifically did not carry a few options I was interested in and had them brought in from sister stores that did, but also had a great selection themselves. She priced out all different diamonds for us and helped us choose the best stone for our budget. Overall just amazing experience. read more

Brought my ring in for a loose diamond and instead of sending it out the Goldsmith, Kelsey, fixed it on the spot!

So I wanted to love this jewelry store but have had several bad experiences. First bought hoop diamond earrings less that 6 months one just unlatched and I lost it .. I bought a gold chain then 2 years later the clasp latch went floppy lost it in my friends pool along with the gold bar charm lucky for me we found it . Went back to Kessler they wanted to replace the clasp for free GREAT ! But didn't want the same clasp so I upgraded to a barrel clasp it had a lock so I paid 89$ to put this on less than a month later I'm sitting at my desk today and this thing falls off and my charm falls to the floor .. I'm sure over Kessler and their jewelry! So dissatisfied! I'll take my business elsewhere so I can actually have jewelry that doesn't come apart !! For reference the charms are gold bars I buy from ampex and have a frame to put them into a charm not something you want to lose .. gave them more than 1 even more than 2 chances read more

The best customer service there is, always a wonderful experience! My favorite place to refer to friends and family! We love sending people to Kelly for engagement ring shopping read more

The wife and I were here to have a ring resized. Every time we have been in Kesslers we have been greeted by a smiling face. When you enter they ask if they can get you a drink. Yes, they have water and wine! Near the check out they have the largest glass container of Andes mint candies I have ever seen. We have purchased jewelry at several other retail jewelry locations. We have never had as pleasant of an experience as we have had at Kesslers. They had even called my wife to inform her while sizing her ring that a diamond had broken. Most other retailers would not have that decency. When the time comes for the need to add to the wife's jewelry collection we will definitely be back. Their warranty is one of the best I have seen. No inspections every six months, which is a plus. read more

Kesslers Diamonds - Picking up the wife's bling! - Jewelry Near Me - Greenfield, Wisconsin

We absolutely love our experiences with Kesslers. My husband bought me a necklace when we got engaged from there and he said the service and attention he received was amazing. We ended up purchasing my husband's wedding band from them since my wedding set was passed down from my grandmother. We went in 2 or 3 times to look at rings before deciding on a ring. They were very patient and didn't try to rush us at all and totally understood that we wanted to take our time picking out a ring. We have returned to them since purchasing the wedding band. My husband has bought me a necklace from there as well and received the same great service from them. read more

Kesslers Diamonds - Jewelry Near Me - Greenfield, Wisconsin

This place is a class act. We purchased my hubby's wedding ring here 4 years ago. He works in construction and it really took a beating! It was bent and all of the brushing was gone. I had little hope he'd ever be able to wear it again. We are out of state, so when we were back in Greenfield for Christmas, we took it in to see if anything could be done. They said they could and would repair it and send it to us (no charge!). When we received it a week later, we couldn't believe it! It looked brand NEW!! Absolutely beautiful! We WILL be back for all of our diamond purchases. This place is exact;y what you would want in a diamond jewelry store. Thanks Kesslers!! read more

Wonderful, long-term service! Their guarantee really is rock-solid. I've had many friends lose the main diamond in their setting, it happens more often than you think. This jeweler is the only one, I know of, that really stands behind their guarantee. They really will replace it, and it really is free. I've had my rings for over 10 years now. I have gone back many times for cleanings and re-setting the diamonds when a prong might be the tiniest bit loose. Every time its no cost. Every time they return it to me just as pretty as the first day I bought it. I've also had friends who have received their rings from other jewelers with some other type of guarantee, but there is a silly requirement that they need to appear in-person, once every 6 months. Who has time for that runaround? Kesslers does not have such fine print, in fact there is no fine print. I don't need to 'check-in' unless I want to. When I've arrived at the store, they check my ID, verify the ring in hand is the same one on file, and that's it. Easy. Buying our rings here is one of our best decisions we've ever made. read more

Love this location, always have, always will. My husband bought my engagement ring here and they have always been so accommodating. I get a warm feeling from the staff and they answer all of my questions. I was a little weary about going with an independent company. Would I get good service? Would they be competitively priced? The answers are yes and yes! When it has come to picking out other items for purchase, they are so knowledgeable and deal with my never-ending questions. They define customer service. My advice to you? If you think you are saving money by going to a chain, you are not. Kessler's actually cares about you. read more

Every experience in the store is amazing. They designed my wife's ring for our anniversary and continue to maintain and clean it notably after several mounts needed replacing. My go to hands down. Excellent service. read more

I have no problem paying good money for great service. My wedding bling came from a different location, actually, but this one is now closer to me. I walked in for my yearly sparkling and it was absolutely no problem. I've had cleanings done, repairs because I'm apparently a maniac with my left ring finger - it must get into bar fights when I'm not looking - and quick polishes. You know what's awesome about all of that? I paid nothing at the time of service. Did we pay for it up front? Yep. But the famous warranty actually does cover it. I haven't found the loophole, yet. The staff are always super nice. Always. If you're carting your tot around they'll even tell you to call when you get to the parking lot and they'll bring out your stuff so you don't have to lug the car seat around. My only complaint....it takes a week to get your stuff back, EVERY TIME. But, I know that now, so I can plan accordingly. I love my sparkles. read more

My husband gave me a diamond pendant necklace from Kesslers years ago that I never take off. I accidentally caught the chain and broke it, so I took it in not knowing if it could be repaired. They didn't ask any questions, they just pulled out a beautiful new chain and replaced it. That warranty really is that miraculous. I teared up when I realized what they were actually doing for me. Then to top it off, they shined up the diamond and I walked out of there with what amounted to a brand new necklace. We've bought so many pieces there now, including our wedding rings, and this demonstrates why. Fine jewelry always has meaning and memories and a story behind it and they get that. We love Kesslers and they take great care of us. read more

I walked in to have my wedding ring appraised for insurance purposes. I have a ring with a diamond wrap. The diamond wrap was purchased somewhere else. I was told that they would charge me $100 dollars to have it appraised because the wrap part of my ring was purchased somewhere else. I even asked if I could just get the engagement ring which we purchased from Kesslers appraised from them for free then I would take the wrap part to have that appraised by the other store. They said they would still have to charge me $100. Very disappointed! Will never buy a ring from them again. I ended up get my appraisal done at another store for half the price. read more

We had been looking around at a bunch of jewelry stores trying to find the perfect match for my engagement ring. I had an idea of what I wanted in mind but everything I kept seeing wasn't it, luckily I met Teri Hayes at Kesslers in Greenfield and she helped me find the most perfect diamond band to make my engagement ring stand out! When I saw the match I knew I had to have both bands right away! Unfortunelty a few months later I lost my engagement ring from a differant jeweler, I was devistated. But thankfully Kesslers works closely with Jewelers Mutual. Trying to find a ring comparable to what I had was not easy. Teri understood exactly what I loved about my ring and after looking at other rings she knew I wasn't going to find anything in any case, that it would have to be designed and custom made, so that is exactly what she did for me! In such a timely matter she located the most beautiful cut princess cut center stone, side and middle stones, had my ring drawn up, turned it into a wax, made into the actual ring, all three rings resized, engraved and soldered together! I am so thankful Teri took the time to understand exactly what I wanted and invisioned and not just show me what she liked, like most sales jewelers do. Because of her and the company we have recommended multiple people to Kesslers in Greenfield. read more

Kesslers Diamonds - Know what you want but need help creating it? Ask for Teri Hayes at Kesslers in Greenfield. - Jewelry Near Me - Greenfield, Wisconsin

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My fiance went here for my engagement ring. I wanted a specific style that would like require some customization and they were very helpful with that for him. Basically, all he had to do was show them a picture of what I loved and they found a beautiful setting option to work with. Unfortunately, the setting was a wrap and they sautered what would be the wedding band to the engagement ring. After he proposed we took it back in to see if we could remove the wrap/wedding band and instead put the entire diamond setting on the one engagement band. While they were a pleasant and enthusiastic group of people working there, they only took a couple glances at it and staunchly said it could not be done. I was devastated, and this feeling only grew as they started pointing us to other rings to exchange my actual engagement ring with that were similar. We ended up ordering another one that was okay, not nearly as beautiful as the original but for the next 24 hours, it just didn't feel right to be doing that. We cancelled the order for the new ring and decided to see if we could discuss the matter ourselves with a goldsmith at the main Germantown location. Within 5 minutes they let us know it would be no problem to get the entire setting on one band and it would be ready in a week. I think I actually cried! Was very happy to actually be getting what I wanted but equally frustrated that the Greenfield location was so sure that it couldn't be done. A week later we came back to get our ring and it looked great. I immediately wanted to try on some wedding bands with it. The sales girl could not have been less helpful or enthusiastic. I asked if they had any eternity bands I could see, she didn't seem to know what I was talking about and said they didn't have any and walked away. Didn't offer any kind of solutions or alternatives and seemed very uncomfortable. That was the straw that broke the camel's back! Well, I spoke too soon.... we asked how much we could get for the band that was removed and they said it was basically scrap and we could get maybe $5... Not sure how that's even possible considering how much the ring is worth but whatever, we decided to see how much we could get for it elsewhere. Turns out we got $40 for it, as well as a suggestion that we were probably ripped off for the ring itself. Needless to say, we will not be going back for the wedding bands. read more

I will never return here again. I walked in and everyone ignored me. There were about 4 other customers in the place. I waited for 20 minutes and still no one acknowledged my existence. Not one said hello or we will be right with you. Really crappy. They lost a huge sale. I went to a local jeweler who values me as a customer and person. F kesslers. read more

Great staff and great service! The prices are the lowest they can go, nothing ever goes on sale (besides clearance items) so you know you are getting a good price when ever you go. Plus there is a lifetime guarantee with any item you buy there. I go in all the time to take advantage of the free cleanings. read more

One star only because zero is no an option!!! I recently got engaged and did a lot of shopping around to find a ring that we were both happy with. I liked the Kessler's store and employees initially and we found a ring that we both though looked nice and that was a good price so we decided to buy it. Where things went wrong was that they sold me on their 12-month interest free "financing". I initially didn't even want it but eventually I figured why not take advantage of it even though I could have paid for the ring outright if the financing is interest free then why not use it right? Well after deciding to use that they bring me the paperwork and I find out that the "financing" is nothing more than a credit card with a promotional period of 0 interest for 12 months. I decided to use it anyway (Big mistake) and put half on my regular card and half on this Kessler's card through Wells Fargo so that's what I told them to do. Flash forward to a month later and I'm wondering why I got my new card but no bills yet. After looking into it I find out that they put the entire ring on my regular card and none of it on the new card, so here I sit with a card that can only be used at Kessler's which put a hard inquiry on my credit history to get and is lowering the average age of my credit history. I tried to get them to do something about it but all they could do is refund half to my card and put it on the Kessler's card which sounds fine except that it takes a week to go through and my regular card is due in 4 days so I will be making the payment anyway. Do yourself a favor and if you go with Kesslers do not use their "financing" or be very very careful about how they run it through. Probably safer to just go somewhere else though and stay away from these crooks. read more

Large variety of rings. My fiancée was looking for a specific ring and they had it. I like the brand of jewelery they make too. The salespeople are very nice and helpful. After I picked up the ring, they sent me home with a bottle of champagne. I thought that was a nice touch. I would definitely recommend them, and I will be back for my ring. read more

Best jeweler around! Everyone I know who has gotten engaged within the last year has gotten their ring at Kessler's including myself! My fiance and I went into the store and I had a general idea what I wanted because we had looked at other stores. I explained to the jeweler what I wanted and my fiance told her what our budget was. Not only did I get the perfect ring, but it was actually under budget and there was absolutely no pressure. I love my ring and I get compliments on it all the time. It sparkles in every type of light. I've had it for a year and I still can't help but look at it. read more

We've had such great experiences with Kessler's. We first bought rings from Karen Meyer at the Brookfield location, and we liked her so much we followed her over to the downtown Milwaukee location for a recent diamond upgrade. She's the best... very friendly and knowledgeable, doesn't rush things and makes us feel very at ease. Can't say enough. read more

Always a great time when shopping here. The ladies always take good care of you and you can't beat the guarantee that comes with your purchase. The free bottle of champagne was also a very nice surprise they gave us for our anniversary. read more

The customer service at Kesslers is amazing. The sales representative really probed to see what kind of engagement rings I liked and was very understanding that we would not buy the ring at that instant and didn't push us, but really let us explore our options there. Too bad there wasn't anything that I loved there since their rings are typical rings you can find at any jewelry, nothing too creative or unique. The customer service and their warranty are great though. read more

Awful...they abandon you once you sign your name on that check (or however you choose to pay). Find a different diamond place, don't go here. read more

Our experience with Kesslers & Ashley @ Greenfield store & the staff @ Germantown store has been amazing. Ashley went well beyond our expectations and left us with an "I will never go anywhere else to buy jewelry" feeling. They truly care! Our transaction was complicated, as we live out of state. Ashley was in touch throughout the process, and with ease made it all come together. It feels good to have old fashion and caring customer service. Thank you so much. read more

I want to start off by saying I love my engagement ring form Kesslers but thats where it ends. I have had horrible experiences (yes plural) with them when it comes to my wedding band. After about four months with my wedding band a diamond falls out, not a bid deal I take it in and they fix it. Now about a month and a half later the same diamond falls out again! They fix it but alas it falls out again. This time the lady says that they will obviously fix it and they will talk to the vendor because the ring must be defective. So this time they tell me they are sending it down to Georgia to have the metal replaced and the same diamonds put it in, should take about 3 Months! (had to sign paperwork and give consent)So I wait the three months, no call to say its in, I wait a few more weeks and give them a call. The lady answers and says yes your ring has been in for 2 months, you can come get it. 1. How come nobody called me and 2. how was it in for two months already when it was supposed to be three months to fix it. So I am pretty mad and still at this point have not ever received an apology from any staff members. Now get this not even 2 weeks of my "basically brand new ring" the diamond falls out! So I call and ask to talk to a manager but there is some new computer system so I call back 3 times in one day and finally get to speak to a manager and she says I can get a new ring for the same value but they threw in a $115 credit. Which is not a lot considering they have had my ring longer than I have at this point and I have wasted a lot of time going back to Kesslers in Greenfield. So we go in and of course the only ring she can find is our defective one (they never discontinued it) in our price range so we end up having to pay an extra $300 but I will receive 2 rings. So the week of the promised delivery date I call on Monday and Wednesday and they say it will be in on Friday since thats the promised date. So I drive myself all the way to Greenfield to pick up my new ring. Guess what its not in, I am visibly upset yet I still receive no apology. They say their vendor is closed for the day and will call me back to let me know a date. Well today is Tuesday August 8th still did not receive a call. I call them and the lady says O yes I still have not heard from the vendor so I don't know a date when it will be in. So here I am on the week of my one year wedding anniversary with no apology, lots of wasted time, only $115 for my troubles, and still no rings. It is not worth the hassle do not go to Kesslers the only reason I am still going to them is because I have to! I also want to say that I worked in the service industry for many years and try to be as forgiving as understanding as possible, but I am losing my patience after a year. read more

My fiancé bought my engagement ring here and when we went in together to get it resized they were so wonderful! Made a big deal about our engagement and were "all about the bride!" I don't crave that kind of attention, but I loved it! The staff were so helpful and When I requested that I get my ring back in a few days they were very accommodating. We went back to look at wedding bands and the one that matched my ring was a bit pricey, so we shopped around and Jarrod and a couple places in the mall. No one compared to Kesslers. We went back to Kesslers and the sales woman helped us find a ring that matched so well and was still with in our price range. I can't say enough about the great service and wonderful staff! read more

My husband purchased my engagement ring from Kesslers last December and we've had great experiences with them since. The ring was a size 7 when it was purchased (standard size per the store) and it was way too big. They weren't able to resize the ring down to the 4.5 that I needed so they had a new one custom made and no cost to us. When we went in to look for wedding bands they were very helpful is showing us all of the different options as I wanted one that didn't match the ring itself. We ended up buying 2 bands because the prices were really good and it looked great together. I ended up coming back a few months before our wedding (we were married August 11) to have one of the bands resized as it felt a little snug when all 3 rings were put on together, at no cost to us. They were able to get it back to me within a week/week and a half and it fits great. They're always really friendly in there and are usually busy so sometimes it takes a bit for someone to help you but that's expected when the store is packed full. We will definitely be back there for any future jewelry if we ever need anything. We appreciate the quality and the customer service. read more

I moved to the area many years ago and have had my ring serviced at Kesslers Greenfield location. First of all, the sales associates are not able to find my account. The always say, well there are a couple accounts in your name. Then there is the excuse "we changed systems." Funny how my credit card works every time though. With the current computer systems and technology, accounts can be linked together. This last time, I was told I did not have any service to my ring- funny how I have a file full but what do I know about my ring. So today, on my 23rd wedding anniversary, I did not want to be without my ring. I went to Kessler's to see if my ring arrived since it was due to arrive on 10/12/2018. When I arrived I asked if my ring was in, the sales associate went to the drawer, pulled my ring out of a plastic bag and placed it on a viewing board with a glimmery ring bag and mint. I asked, "Do you not call any more when the ring is in?" The gracious sales associate states, "If we told you the 12th then it would be here on the 12th, we have a guarantee." I picked up my ring, placed in on my finger. She removed the viewing board with the bag and mint. Guess that was for show. I asked Amanda K to clarify the price and the same sales clerk goes behind and restates the amount. What was really unusual was I was not able to view my ring under the microscope to see if it was "my" diamond as in the previous umpteen visits. So much for being employee owned. Thanks for crappy service on such a special day for me. Too bad the service didn't sparkle like the diamond- if it is mine. read more

Couldn't be happier with Kesslers! My husband bought my engagement ring and wedding band here. Everyone that works there is very nice, the minute you walk in your greeted and no matter what your there for they are wonderful the whole time. I actually had no intentions on buying my husbands ring from Kesslers, but because I really trust them, I spent a little more and bought it from there. We actually just stopped in this past weekend because I'm looking into getting a second band, and when I asked to just see it, she took me over let me try it on and was never pushy to try to get me to buy it. read more