What a top-notch jewelry store! Super friendly and knowledgeable sales associates. We are NEVER…read moregoing anywhere else for our jewelry needs! Answered all our questions and concerns.

We were looking for a jeweler to cut off my husband's wedding ring. One had already turned us…read moredown. Then we went to Rasmussen where Alex was crazy helpful! He is so amiable and gave us a lesson in how to take care of the finger after the ring came off. Alex is so kind and friendly. Rasmussen is my new jeweler!!

I know this is a bit long but details are important when you've been taken advantage of…read more I took my gold ring with diamonds and the marquise cut black jade stone (intact) that had come out of the setting, to Tobin's Jewelers to be reset. A few days later I was told they could not use the jade stone, and could insert a black onyx stone in its place. I approved the use of onyx, trusting what he told me. When I picked up the ring and asked for the jade stone back as it is valuable, I was told they threw it away. I filed a police report and their story changed, saying the stone was crushed (it wasn't) and could not be used, so they threw it away. Why would anyone take a crushed stone in to be reset in a ring? Now they say the jade was too worn and that they gave it back to me (they didn't). After that experience I questioned the repair I had taken to Tobins 11 months ago. I had a family heirloom, my mother's antique gold baby ring, missing the small ruby that was lost many years ago. I paid $472 (I have the receipt) to have a new ruby put in the baby ring and two prongs repaired. This was a gift for my great granddaughter, who shares the same birth month as her great great grandmother, born in July 2021. I took the ring to an independent gemologist for appraisal and my fear was confirmed, it is a fake ruby. It's embarrassing to admit I was scammed but if it helps someone avoid a similar fate then it's worth sharing my story. I have yet to hear from Tobin's to resolve the concerns. If you want to shop local, go to Paul's Jewelers. Detailed receipts, pictures, description of work to be done, fair and honest pricing, superb customer service, licensed/certified gemologist and goldsmith.

Presentation is everything - Tobin Jewelers nails it with customer service, detail and…read morepresentation. I couldn't have chosen a better place to entrust with my wishes. Outstanding and wonderful!

John was absolutely wonderful to work with. He did our wedding bands and my engagement ring. A year…read morelater, we have had no issues with loose stones. When we went back in, John cleaned and polished all three rings, making them as beautiful as they were the day we exchanged.

Experienced. Honest, fair and reasonably priced. Does repairs. Long-standing small business that…read morethe community should support. Walmart isn't for everything.

Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the…read morecustomer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!!

The moment I walked in their beautiful store I felt welcomed and important as a first time…read morecustomer. The staff is extremely knowledgeable and trust worthy. I wouldn't recommend another other place in the area.

I absolutely hate what they did to my wedding ring! My diamond fell out after years of me being…read morehard on my hands so went to take it in & found out where we originally bought it from has unfortunately closed so my husband found this place near our home. I wasn't able to go with when he dropped it of but I only wanted to get the diamond reset, pretty simple stuff I thought. Well that somehow turned into it getting it soldered, different size prongs, & I'm not even sure what else they did to it but it does not look the same. I don't know if they just "up sold" my husband or if they genuinely thought this would be better but my ring is no longer my ring & I loved my ring! Now I get sad every time I look at it cause I know it'll never be the same again.

I love having Steven Paul Designs in Delafield. Not only are they local to Lake Country, but they…read moreare involved with the community, which is great. Will continue to go to them for my ring cleaning, fixing and rhodium plating as well as some custom jewelry for some big milestones coming up in the future.

After 46 years of marriage my wife's wedding ring needed some attention. I decided to upgrade her…read morediamond. Mid Continental was very easy to work with. They were upfront with the plan, costs, and timing. They delivered, exactly as promised. I highly recommend them for any type of repair, modification, update or jewelry design needs.

If you want your Jewelry fixed right I highly recommend Mid Continental Gems located 1514 S 84th St…read morein West Allis, WI My ring below I got from Kay's Jewelers almost 15 years ago. I always kept up with the cleanings for the warranty. Within the last 3 years I have had it repaired 4 times by Kay's and every time I got it back I would either lose the same stone or another one would come out, to the point where they said my warranty was voided and I was paying out of pocket for the repairs. The last time I had worn it one day after they had fixed it at Kays and another stone fell out....so frustrated. My husband after that refused to get it fixed anymore and I thought this might be hopeless. I really love this ring so I decided maybe it's not me maybe it's just not getting fixed right. And what do you know I was right! The gentleman at Mid Continental Gems said that whoever I had taken it to before did not fix the post right for the diamond to stay in place. I did not tell him where I had gotten it fixed at but he will know now because of this review. The amazing thing is I paid over $125 dollars each time at Kays to have it repaired and he only charged me $31.00 Wow!!! I will never go anywhere else so if you want your jewelry repaired right at a honest fair cost this is the place to go. I also will be back because they have some really nice pieces on display that will make nice gifts for my loved ones

Over the years I bought quite a few Beautiful Jewelry. Dealing with Joe the Owner and his son…read moreVince was Always a pleasant to work with! I definitely would recommend Haase Jeweler!

Usually, I work with Anna. I adore Anna's creativity. She has a way of discerning a client's sense…read moreof style, and then helping you to achieve your goals within your budget. J.P. Haase treats clients respectfully. They listen. They work with you to tell your story in gems.

Got a watch resized, extremely great service, Isaac is the man. For sure the place I'll be going…read morefor all my jewelry needs in the future, highly recommend! Looks like they have a great selection of watches too, Rolex, Omega etc

Lovely collection and even better service. Shady is fantastic. What else is there to say? Go now!read more