Be very careful, look at your explanation of benefits and talk with your insurance company.
I was over-billed by both the doctors office as well as physical therapy area.
Over-billed almost $50 per visit in the physical therapy area for at least 4 visits, and on my one doctors visit I was over billed by at least $100.
In addition, you must pay first at the visit , they will not bill you even if you request, as well as there's a 2% up charge for credit cards.
I called them with my insurance company on the phone and they conferenced into the doctors office and the physical therapy office which was connected in the same office. The insurance company did most of the talking explaining to them that the in-network contract rate is considerably lower and the insurance told them that when the Dr. office first called in to check BENEFITS, The Dr. office and physical therapy said they don't know anything about that call , yet the insurance co. (Aetna) had a record of the call The insurance company asked to speak to billing dept in their office. They Said there's nobody that can speak to you . Said they don't have a billing department. They have a billing manager and they wouldn't allow either of us to speak with that person. They said they would make them aware of it, but there was no estimated time for correction or if they're even would be a correction.
I was supposed to have a follow up visit the next day and I asked why don't you just bill me that way the credit that you owe me will even out and they said no we only will take payment at time of visit.
So I asked , "will you charge me the correct amount or the same as you have been charging "? I was told the same amount, I tried to reason with them , in that they will be overcharging me again, they said , sorry nothing they can do.
So I wound up canceling my follow up appointment because they said that they would still be charging me the same amount and billing would have to work it out and get me a refund and I explained to them why would I come in to be over billed and overpay just to get a credit at another time, it makes no sense.
I will say that I thought the doctor was very personable and I thought good. He even reviewed the x-rays as well as took the x-rays himself. The physical therapy department individuals also seemed good.
But there is enough stress in this world, why do i need to go through this?
It took the doctors side 30 days to make the refund and took 90 days from the Physical Therapy side to make the refund after repeated phone and emails.
Be very careful.. read more
