Absolutely terrible experience! We were needing to get our bathtub resurfaced and got quotes from…read morea couple of companies. Bart, the owner, came out and showed us the bathtub product (a white tile) and we were also looking at kitchen countertops and cabinet painting. The price was reasonable so we decided to go with this company. Everything took longer than expected, from receiving the quote to the actual process. If we were told to expect something one day, it would be at least a day later. We set an appointment on Tuesday/Wednesday. On Monday, Bart called and said he could have his guy out that day. So, I called my boyfriend to head over to the house. Two hours after someone was supposed to be there, o reached out to Bart. He had the worker on the phone, who lied and said he tried to call. By this time, the day was almost over so I requested they come the next day. Tuesday, the worker shows up over an hour late. He stripped the tub. Wednesday, he again showed up over an hour late (apparently, they were having our job done in between jobs), and sprayed the tub. When I got home from work, the smell was horrendous and permeated the entire house. I went to eat dinner in my car and after a couple hours came back in. Thursday, the worker returns to remove the masking. He did not like how the job turned out so stripped the tub and resprayed. Again, the smell was intolerable (it is a very noxious chemical) and we had to leave the house for a few hours. We had not planned on being put out and so did not have an overnight bag or clothes. After a few hours, we returned to the smell. I became sick, with a headache and nauseous. The worst part was the tub looked terrible - it looked like some had poured paint and let it drip down the side of the job. That was it...I consider myself understanding and accommodating but this was terrible workmanship and the chemicals in the air were horrendous. The worker returned the next day, and my boyfriend told him we were not happy with the job. He got his stuff and left. He called the owner and advised we kicked him out.
The owner called and I explained that I was not happy with the workmanship and was going with a different company. Bart started arguing with me, insisting I pay the invoice. I refused. I was prepared to take it to court if it came to that. I told him to do what he needed to do. Bart insisted we allow someone else out to fix the job. I had given two chances already, was not properly informed prior to the project (I feel it was unsafe to stay at the house), and the whole process was a disaster. Bart became defensive, stating he informed me of everything (he showed us a white tile, no mention of smell) and that we had to give him a chance to fix. He stated they did not know how the chemicals react (that is what we were paying for) and insisted it was not their fault. He kept talking over me so I hung up the phone. He called back and left a nasty message.
Luckily, this company was so disorganized they had not collected a deposit. I was fully embraced for a fight, but someone from the company emailed and stated they were not going to charge us. This was the only silver lining..and we will have to go through the whole process again.
Buyer beware. We will not do business with this company again and I wouldn't recommend them to my worst enemy!