If you would like to use this company, rest assured, they will try and use every penny of your…read moreinsurance money for their repairs. Not only did they overcharge for their services but they used my condo for repairs to common areas as well as eating their lunch and using the rest rooms. I complained but it was ignored. What they did was such an over reach and took so long that you just have to decide that they were squeezing every penny they could from the insurance. For a job that should have been five to ten thousand dollars they charged $30,000. They arrived and over promised and under delivered. No stars. Use another company.

STAY AWAY--SHODDY, INCOMPLETE WORK AT PREMIUM PRICES! House still holding moisture 30 days after…read morecompletion, and NO accountability. The disaster after the disaster. After Hurricane Helene hit and flooded our home, my wife and I were in need of pro remediation fast. To their credit, Master Restoration was the first to call us back. Having gotten their name on recommendation, seeing their positive reviews, and verifying they were licensed and insured, we decided to hire them. Although their price was extremely high compared to competitors, we believed we would be getting thorough, premium service by a respected, established local company. How wrong we were. Right out of the gate, we were blindsided by their refusal to remove our glued-down engineered wood flooring. Apparently they only include easy-to-remove laminates and floating tile. No price adjustment to their flat rate was offered as compensation, leaving us to seek out another vendor for that, at additional expense. Once the contract was signed, we also discovered our main contact wouldn't return calls or texts unless prompted by his superiors, forcing us to repeatedly contact the main office to inquire about the schedule and project status. On two occasions, he did assure me that permits for the work were being secured through the city on our behalf. Next, we realized each phase of the project was apparently being farmed-out to unknown subcontractors, who performed substandard work without adequate supervision or any follow-up inspections by the company. They would show-up at our home without notice, forcing us to reschedule them at more appropriate times. No HEPA air scrubber was used during the process. They did the four-foot drywall cutout, but we later noticed some insulation was still left in place, as well as inconsistency with door and window frame removal. Kitchen cabinetry wasn't handled properly, with floor-to-ceiling sections cut in half, rather than removed at the crown. The plumber they hired didn't even have a part to cap the water line when disconnecting the fridge! The so-called "sanitization" phase would be laughable if it weren't so abysmal. Instead of checking to make sure the house water main was turned on, the team attempted to use a dribble of water from an open interior pipe to mop the floors. When that failed, they asked me if they could use the black contaminated water from our storm-damaged swimming pool! I refused, of course, and then they finally checked the water main and turned it on. Even with fresh water, the clean-up was nothing more than pushing a dirty mop around without any cleansers, resulting in cloudy, soiled floors still caked with drywall dust. Then came the "dry-out" phase--shamefully lacking in industry-standard protocol. One dehumidifier was brought in to cover 2500 sq ft, along with a handful of air movers. They were left in-place for five days, which we were led to believe would be more than adequate. Apparently not. When the team returned, they appeared to take a couple of moisture readings, which seemed to be below the 15% mark, as required. I watched as one team member fumbled with a moisture meter, pushing buttons until the reading looked good. I have since learned he may have been "fooling the meter", by choosing hardwood mode instead of the appropriate soft wood mode for the beams. Thirty days out, readings reveal the moisture is still far from gone, remaining saturated between 28-36% in certain places, leaving us at risk. Lastly, we were promised by contract a complete post-remediation report with photos to be furnished to FEMA and our insurance carrier. To date, we have not received the report, and Master Restoration has failed to respond to our queries about its status, as well as the status of the city permits or the PRV mold report required per their license. Now we are faced with the unpleasant prospect of paying EVEN MORE MONEY to another, more reputable company to complete the work. Do yourself a favor, and PASS ON MASTER RESTORATION!

We usually put bad reviews online, but this time is a good one…read more They were prompt to answer me, when they were on-site; they were actually through with the mold issue I had. The steps they did from start to finish: I will definitely use them again and recommend to my family and friends. Pricing for the job was fair. Thank you Karla for your kindness, when you came to my place and let me know everything.

SOLID 5 STARS! This…read moreherewith is the chronicle of me, Peter the Pathetically Proud Pedant. Bright was the morning and high my heart when i set forth to fight the Mad Mold Monster, where events eventually eventuated as I shall now sing. Always anxiously alliterating with world weary wisdom and surprisingly superior sagacity I strove to complete this outrageously odiferous odyssey. Classic Restoration accompanied me on this quest. With Guido's gifted guiding and Karoline's Cagey calculating the Mad Mold Monster was defeated. Now since my furiously flying fingers are suffering from calamitous catastrophic cramp I will veto vociferous vocabulary and tell the tale. Whew! Sagas are hard work! My dishwasher leaked water and it got underneath my floor. Before replacing the floor I was told I need mold remediation. I hired a company to do mold testing and the results were positive for mold spores and a protocol was written. I got estimates from several companies that specialize in mold remediation and was dismayed at the various prices I was quoted. These ranged from $8,000 - $14,000 dollars since it would require tearing out and replacing walls and cabinets. Guido from Classic Restoration to the rescue! Guido informed me that before tearing apart my condo, I should have the flooring in the affected area removed to see exactly what the damage was. This made sense to me and Classic Restoration got the job. After removing the floor Guido determined that HEPA air cleaning, bacteria wipe down of the whole condo, and Bacteria bombing should solve the problem. The cost for these services came to $2,650! This is 1/3 of the lowest price quoted me by the other companies. I cannot thank Guido (& Karoline) enough for their honesty, hard work, and fair prices!

Guido and Karoline really helped rectify a horrible home situation that was a health hazard caused…read moreby the previous home owner. Their staff assessed, treated our recently purchased home, and remodeled properly and beautifully. We recommend Classic Restoration and Reconstruction to anyone who needs to build or restore their home! Lisa G

My family and I are grateful to Matt and the entire team at Indoor Environmental Technologies (IET)…read morefor their professionalism, expertise, and thoroughness throughout our mold inspection process. From the beginning, Matt took the time to answer all our questions, explain the testing process, and provide clear, honest feedback. His knowledge of indoor environmental issues, mold inspection, HVAC systems, and laboratory testing was evident throughout the entire process. If you are looking for answers regarding mold concerns, indoor air quality, environmental testing, or professional laboratory analysis, we highly recommend Matt and the team at IET. Their honesty, expertise, work ethic, experience, and dedication to their clients truly set them apart. In today's world it can be difficult to find professionals who are both knowledgeable and trustworthy so thank you, Matt and the entire IET team, for your help and guidance.

I can not recommend IET highly enough. They are leaders in their field. But beyond that, the…read morecompassion they showed to me and my family was amazing. I am forever grateful to them for figuring out what was going wrong in our house during a very scary time. Thank you, thank you, THANK YOU!

I had an AC leak in my mother in law suite above my garage and HES gave me a very reasonable quote…read moreand was in and out quickly and left my garage looking exactly as it did before the leak. Great service, highly recommend!

I highly recommend high-end services. They helped us with a water leak issue in the kitchen sink…read moregarbage disposal. They provide quality service and work with cleanliness and honesty.

Did a plaster repair around 2 windows in living room. After completing, I was unable to tell where…read morethe repair was done - the texture of the plaster was seamless.

Bill is an artist and the consummate professional. We couldn't be happier with the fine stucco and…read moreplaster work he has done on our grand old lady of a house over the years. Also, his prices are fair and he completes work on schedule. Highly recommend

I can not speak highly enough of mold masters. I called them on a Thursday and they came out that…read moreFriday morning. The worker they sent out was professional, knowledgeable, and kind. He knew exactly what he was doing and what to look for. He answered all of my dumb question right away. Mold masters deserves every 5 star review they have.

I had an appointment between 1 and 5 yesterday and confirmed that with the office. But I never…read moreheard from the inspector.

They did a great job at a good price. Javier was easy to work with. I will be using them again for…read moremy future projects.

They are not licensed to do anything but paint and they can't even do a good job at that. They are…read moregood at demolition, destroying your house and walking out on the job. They lied nonstop and brought in unlicensed subs. The city issued a stop work order and I had to hire a real licensed contractor to recover the job and pull permits, the project was at a standstill for a month. I fired them half way through the bad paint job and they just walked out on the GC today because of their total lack of organization, skill and ability to finish anything. There is no accountability for anything, it's always someone else's fault. Don't let the name fool you. Bad painters, they're not licensed to remodel. Horrible experience.