Specialties
Paw & Palace Concierge is a woman-owned luxury pet care, property oversight, and travel concierge service based in Miami Shores and serving South Florida. We provide fully customized in-home and travel-based care for pets and homes, designed for clients who want to travel freely with total peace of mind.
Services include care plans designed to make leaving home seamless, concierge visits, overnight and extended stays, private day care, event and hotel/rental care, transportation, and property oversight. Our Miami Shores location features a private 600 sq ft indoor, temperature-controlled exercise space for safe, year-round play.
5-star trusted, discreet, professional and reliable care—every time. Checkout additional reviews on Google business and the ones not "recommended" here as some are hidden for no reason.
History
Established in 2025.
Paw & Palace was created after decades as a devoted pet parent who traveled often and understood how difficult it was to find consistent, trustworthy care. Like many clients, I relied on multiple providers and worried about both my pets and home while away. A turning point came when my senior dog, Fozzie, who required specialized care, was injured during a sit while I was traveling. I had to say goodbye from afar — an experience that reshaped how I view pet care forever.
Paw & Palace was built as the service I always wished existed: private, owner-led concierge care where routines remain consistent and relationships are intentionally limited. Drawing on years of business ownership and a lifelong love of animals, clients travel freely knowing everything at home is handled with discretion and exceptional care.
Meet the Business Owner: Heather H.
I created Paw & Palace after years as a pet parent who traveled often and understood how difficult it was to leave home feeling completely at ease. Coordinating multiple providers, managing routines from afar, and hoping everything would go smoothly never felt good enough.
After losing my senior dog, Fozzie, during a sit while I was traveling, I knew care needed to look different — more personal, more accountable, and entirely consistent.
Paw & Palace was built as the service I once searched for myself: private, owner-led concierge care where relationships are intentionally limited and routines continue seamlessly whether clients are away for a weekend or months at a time.
My role is simple — to ensure pets feel secure, homes remain cared for, and clients travel freely knowing everything entrusted to me is handled thoughtfully and professionally.
With care,
Heather R. Haes
Founder, Paw & Palace Concierge