My pup is part Terrier and needs grooming more than most, due to the shedding. I found Paw Spa a few years back and love the way they care for my little girl. She actually got excited getting out of the car and going in today! They put a little scarf on her when they finish, it's very cute. When we got home I took the scarf off and she immediately picked it up, smelt it, ( it smells like spa), licked it and walked around with it in her mouth. Currently she is sleeping on my lap wearing her scarf and seems very happy.. this groomer obviously makes my pup feel safe and comfortable. That's very important to me.. I think it's important to most dog owners. read more

I highly recommend Paw Spa. The staff is always friendly and helpful. I definitely recommend the de-shed!

I have a Caucasian Shepard. He's a big boy and his hair is made for arctic temperatures. Dense multiple coats of hair and grows neck hair like a lions mane. He hadn't been groomed in a couple years, COVID made it hard to find a groomer to take on the big dogs. PS staff were awesome. Not only were there rates ridiculously reasonable, they were patient and took almost 5 hours to make my Bo beautiful. Nails trimmed and he left w a snazzy neck scarf. I will Absolutely be back, I made his next grooming appointment while I was in there. Thank you PS crew!! read more

Paw Spa - My Bo when he was a lil guy - Pet Groomers Near Me - Grass Valley, California

I would give negative stars if I could. I've been taking my cats and Shih Tzu here for about a year, haven't had many concerns, they seemed to be good with the cats. I went in today and specifically asked for mats to be removed and NOT to shave him. Literally 20 mins later they called me said he was done and that they couldn't finish because he attacked her. He's always been good about his grooming, not sure what changed. I went and picked him up and he was in his kennel pretty upset and I couldn't really see his cut. Got him home, wouldn't come out of the crate, which again is not normal, when I finally got him out, he was totally shaved, including his tail, he has ragged cuts around his feet and he has a couple of raw spots. The groomer was out back and wouldn't come to the counter when I picked him up, they allegedly gave me a discount and told me to come back so they could finish, they charged me the full amount and I tipped like an idiot. I don't know what they were going to finish, he doesn't have anymore hair. My cat won't come out of hiding, which is highly unusual. I will never step foot in this business again. Terribly disappointed and upset. read more

I have been taking my dogs here for a couple years now, and just recently I am very unhappy with their services and lack of communication. I got a phone call confirming my appointment for the next day, and I stated that yes I was going to be there. After loading my 14yr old dog up that has major hip issues, upon arrival no one is there. Very unhappy with communication! Don't think I will ever return or refer anyone here again. read more

I was shocked picking my dog up from its first grooming here, as it came highly recommended. All I can say is he must have just had an inexperienced groomer his first time here. He got butchered. I've owned Shi tzus my whole life and had them routinely groomed. This was a very bad job. His ears were cut short, his face was all uneven, and the rest of him somewhere in between! read more

Crated my dog for 4 hours. When I picked her up after 4 and a half hours they were still working on her behind closed door and I could hear raised voices. When I got my dog home, she shook her head and had diarrhea for a week. The shop is dirty and smells very bad. I DO NOT recommend them. They are not friendly either, especially the receptionist. read more

Ellie is an 80 lb catahoula who despises nail trims and bath time as well as has very sensitive skin. She's a retired service dog so it's difficult for her to be away from me. They're so kind to her. Thank you paw spa for being awesome! We appreciate you!! read more

I love working for paw spa. Amazing crew. Voted best of in 2019. We love grooming, boarding. Mud baths, massages. Much much more read more

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Immediately regretted taking my dog there. Groomer had an attitude and shaved my dogs butt hair directly down the middle. Didn't even try to fade/blend it nicely. Never going there again. read more

Really nice staff!! Really fast and they did a great job getting our dog summer ready! read more

Paw Spa - Dog - Pet Groomers Near Me - Grass Valley, California

I've been a customer for more than a decade. The original owners were awesome!! I've been relativity happy. The last time I took them in December there was a small increase, that was disgust iver the phone. Today I brought the same dogs. When I made the appointment and when I dropped them off. I asked when I made the appointment if prices have change....she looked my dogs up and said all is the same, there was no mention of a price increase. When I picked them up they charged me 37% more than 6 months ago. The doges were not brushed out properly . I came home and brushed them again. They were pretty arrogant and unfriendly when I questioned such an over the top increase without notice. This is horrible business!! I will NOT be back!! read more

STAY AWAY from this place!! LAZY AND RECKLESS!! Worst experience for my dog and disgusting lack of professionalism and hygiene from "Darrah" who had no remorse, offered no refund and no courtesy. My 14 yr old lab/retriever mix had an appt for a bath and trim. It was his 2nd appt at this place and a repeat of his first time was expected. To our horror, Darrah shaved my dog to the skin from top of his head to tail! Not a trim, a scalping, leaving him unable to regulate his temperature and NO HAIR ON HIS TAIL!?!? LAZY Darrah did not ask permission to do this. She severely hurt my dog and couldn't care less! When I called upset, she immediately yelled at me shouting out, "I SHAVE DOGS TO THE SKIN EVERY DAY LADY!" She is a clueless, uncaring bitter woman who yells at customers. I finally hung up on her. No apology whatsoever. What the hell? The owner of this place is Victory Lapp. She is not listed and unreachable by phone for obvious reasons. I could have saved $90 and shaved him like that myself. I would like my money back. Stay away from this dive. read more

Paw Spa - REALLY BAD SCALPING BY DARRAH - Pet Groomers Near Me - Grass Valley, California

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Brought my dog in yesterday to be bathed, trimmed and groomed. They hardly trimmed anything like they said they would and he has been limping and in pain ever since. When I tried to call, nobody picks up the phone. Beware! read more

I called to get my dogs in last minute before our trip , I told the gal grooming my dogs that I had special soap because my dog has sensitive skin . I'm not sure what she put on her but she smelled like a completely different shampoo was used ,she is completely broke out and itching after being groomed there .The job they did was terrible and chopped up ! There was not an area on her that was completely trimmed leaving hair and clumps everywhere . One ear was shaved down the front side the other one not touched . Worst grooming job I've ever had and they get groomed 4 times a year !! Never will I go back and I will pass this on . I was going to call and talk to them but after reading reviews it sounds like that would end up bad . read more

These are good people. They help us, Scooter's Pals, with our rescue dogs and they LOVE dogs. They make the dogs look good and clean and happy. Paws Spa recently hosted a fund raiser for us to help with our vet bills (we are all volunteer and all our donations go to the animals, mostly vet care and food) and they do GREAT work - coupled with their love of dogs - makes them GREAT!!! Susan Wallace/Founder - Scooter's Pals www.scooterspals.org 530) 350-2099 read more

I called the night before for a last minute appointment the next day. Paw Spa promptly returned my call first thing the next morning and said bring her in. Yay, I didn't have to call around. I brought her right in and beat the crowd. Less than 2 hours later, my lab was clean and shiny. They even washed her collar too! The price is probably the most reasonable in town. She was a little damp on pick up but her thick hair is tough to dry. The spa is neat, tidy, and wheelchair accessible. Overall-highly recommended. read more

Amazing!!! They were extra-flexible with my timing, got me an appointment before any other groomer in town, got my dog washed and shaved and made her look wonderful in less than two hours, and they even pulled a "foxtail" weed sticker out of her skin that I couldn't see under all the thick fur!! I highly recommend these lovely dog groomers, my dog was happy, they were friendly, and they saved me hundreds of dollars in vet fees by pulling that weed seed out and preventing more weed seeds from getting in with a thorough and stylish side shave. A+! thanks Paw Spa!! read more

I should be giving them one star, but I've heard the other groomers there are a lot better. I don't know the name of the gal that was handling my dog, but it was always the same person. Each sub sequential time I picked him up he would look worse and worse. The last time I picked him up his beard was completely uneven a good half an inch going in an angle from one side to the other. One of his eyebrows was completely bald. Then I noticed his rear end didn't look like it had been cleaned or brushed out at all. So I paid closer attention and realized he hadn't been washed at all. And to top it all off they raised their prices $10. So I paid for a wash and a brush out and got none of those things. Not to mention he looke like he'd gone through a Weedwhacker. I've heard the owner is really good, so if you go there, request that she's the one working on your fur baby, but I won't be going back. read more

I've been taking my dogs here for 2 years now and use their facilities for self dog washing. The staff is very accommodating and friendly. Very reasonable price to use their equipment. They provide towels, shampoo, brushes, and my dogs love the warm water in the wintertime! I would recommend them to everyone. Thank you Paw Spa for even keeping the store open for me after hours because I work all the time! Much love read more

Not very polite or professional. Took dog in for shampoo and cut. They cut her feet and around her face, nothing on the body, belly, tail. We called and took her back. They were rude and said we did specify what we wanted done !? So they cut her belly and that was it. Too bad for our yorkie, she looks weird ! read more

Charlie looks like a whole new dog--they did a great job brushing out his extensive shedding and cleaning his coat. Thanks so much!

I wanted to try this place out because I heard good things from friends. It was great! They followed my specific instructions and requests for all unscented products and a mowhawk cut. The place was clean and the staff was friendly. A little more expensive then other places in town, but worth it. read more

I absolutely love them. They took such awesome care of my late beloved Mr. Otis Man for over 7 years and now they are grooming my Little Chase which is only 7 months old. I highly recommended them. Chase is on the left and Chase is on the right read more

Paw Spa - Pet Groomers Near Me - Grass Valley, California

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This was probably my least favorite experience with having my dogs groomed in Nevada county. I was referred by someone telling me they did a decent job and I should have taken it at that "a decent job". The women I spoke with was rude and when I requested to have my dogs De-shed i was given the response "they are being blown out" with an actual sigh of annoyance. After being bathed all that was done was a trim and a blow dry. So now I have to make an appointment with my regular groomer to have this done. read more

Paw Spa - Pet Groomers Near Me - Grass Valley, California

Wow, talking about amazing service we are new to the area, we made many calls to try to get our baby golden retriever for his full services, no one tried to accommodate us, or some never bother to return my phone call, I call Paw Spa and I asked if they had any openings? The receptionist ask the groomer and she quickly replied, yes bring her in. When I got there, my fur baby instantly felt the connection with this place, she was calmed and went straight to the kennel, the groomer was very friendly talking to another fur baby that was also his or hers first time that puppy was comfortable with her as well. I love the connection this groomer has with this fur babies. When she was ready, she called me and I went straight to pick her up. She was busy making my baby a really cute bow :) the place was super clean and did not have the dog smell or hair all over the place, when I dropped her off and picked her up! I'm so blessed I found this place, she will be her permanent groomer Thank you so much for your amazing service ! read more

The first time i went here i was very impressed. They squeezed me in and did an amazing job grooming my dog. i was excited to go back but this time was very different. My dog was terrified to be back in that place and he isn't scared of anything. He loved his previous groomers and even likes going to the vet! I've never seen him act like that and i had a bad feeling from the start. I had someone else pick him up and when i got home to see him i could tell he hadn't been bathed or brushed at all. His haircut was uneven and he still had mats in his armpits. They had notes to have his ears short and shave his belly and neither of those were done. All they did was shave a chunk off right between his eyes. I can deal with a bad haircut but it's the fact that he was obviously not bathed and i could still see the dirt staining his coat. I read another review who said they had the same issue. I'm sure it's that one particular groomer. I don't understand how they thought i wouldn't notice my dog not being bathed? They did offer to "rebathe" him but the way he reacted when i took him in was just not okay and i am not going to put my dog through more stress for a bath. i should have trusted my dogs instincts and realized that place was bad news. I really loved paw spa the first time but this is just unacceptable. read more

I'm so impressed with Paw Spa! I went there on very short notice - my son gave our dog a bath w/no conditioner & no brushing, dried her, and her fur became severely matted. There was no way to fix it, so I took her to Paw Spa the next morning to get shaved. Sadly, they agreed that that was the best thing to do, but when I came back a short while later - Ta Dah! Our puppy was bright, happy, and super Fluffy! The folks at Paw Spa took some special care and were able to wash her again, use some special conditioner and took the time to comb her out completely. I was thrilled! What a wonderful surprise. AND, another surprise was how AFFORDABLE the treatment was! I've never taken any of my pets to a groomer before because I'm a do-it-yourself kind of person. Now, I'll be taking my dog to Paw Spa regularly. Plus, they also offer boarding services at their private home. read more

To be fair, I have yet to use the services of this business. It may be great, but here's the problem: On her telephone recorded message, she lists business hours as: Tues - Sat 8:30 -2:00. On the door, there is a note saying Saturdays are intermittent, depending on business. Based on the recorded message, I and my dirty dog drove there to use the self-wash service, during her business hours. The business was closed. I left a telephone message with my number, and never received a return call. Weeks later, having a free afternoon on a Friday to wash the dog, I called to check, and she said that her hours depend on business, and she would be leaving shortly after 11:00 a.m. When I suggested she might wish to change her recorded message, she seemed completely uninterested. I further mentioned my frustration at having wasted my time and gas (approximately a 9 mile drive from my home), and I got no response,other than a lackluster 'oh'. Clearly so far, her lack of basic service has actually cost me time and money. As a business owner (not pet-related), great customer service is always at the very top of my list. Making it easy for my clients to reach me, returning all calls usually within a couple of hours, and never longer than 24, providing clarity in my recorded message and advertising - these are all so very basic - really 'pre-business 101'. If business is slow, as she mentioned, it is understandable that she cut back on hours. However, changing her recorded message would be a simple way to avoid any misunderstanding, cost and wasted time of prospective clients, and frustration. I will not attempt to go to this business again. read more

We have been coming here for over 10 years They always do a great job. My mom brought all Of her dogs here too for over 15 years. Our dogs always come home soft, fluffy and smell great! read more

My dog Josey loves when she gets to go to the Paw Spa and see Melissa and Joni. She always leaves looking so precious! I love how they treat their clients and make sure that your dog feels loved :) I highly recommend The Paw Spa to all of my friends! read more

Today was the first time we took our two Brussels Griffons into this groomer for full service. They did not say they did NOT know how to do a Brussels Griffon cut. I almost cried when we picked them up and the looked like badly shaved rats. Luckily, hair grows back...but I will never take my dogs there again. I had used a groomer in Auburn previously, but they were professional enough to say they had never done a griff before, and opened their grooming book and showed me their reference guide. Just what I would expect. Aside from the bad hair cut, it was uneven and choppy. read more

First visit for me, but Mikey & Candy have been there before they came to live with me. Both are timid and not so trusting (rough childhood) so I was worried about subjecting them to an unusual break in the routine we've developed at home... I have to say I felt confident from the moment I walked in and saw the clean organized environment and the helpful, caring professional groomers... I had pictured myself waiting there agonizing over every squeak or whine from the two pups... but I felt good about there safety and care immediately and went to visit a friend in the hospital and some grocery shopping, they called me on my cell to let me know Mikey and Candy were ready to go home... and they were... looking like new... I am a committed client to Paw Spa... thank you Pam Pamela Gorman for recommending them.. read more

I agree with Wesley 100%. Joni & Missy are absolutely fabulous and a long time coming. I got my Mom puppies for Christmas two years ago and although she loves them to pieces, I had to listen to her horror stories about her dog-grooming experiences. Until Paw Spa opened that is ... now I hear all about how adorable her "boys" are thanks to Joni & Missy. Thank you ... Thank you ... Thank you. And thank you from The Mommas and "the boys". Two thumbs up, WAY up! read more

As a pet sitter, I have seen many bad groomers and if I take a clients dog to a groomer I want to make sure that I would personally use them for my dogs. The Paw Spa is that Groomer, and I highly recommend this shop to everyone I talk to. They always get them in early and out quickly. The shop is very clean and the haircuts are always perfect. I have used other groomers in the area and believe this is the best. Call when they open to get an appointment for the week. I have always had great service here and can't say enough of how dedicated they are to making sure your dog is groomed properly. read more

I have 2 big Husky type dogs that live outside 24/7 on my 10 acres of forest. The paw Spa has saved me in many ways, on several occasions, like when my dogs got skunked, they got them right in and within 2 hr.s they were both done and smelling good! they also did a fantastic job at the beginning of summer de-shedding my mangy muttleys. They showed me all the fur they removed and it nearly filled their 30 gallon can! They looked so good that I didn't recognize them, lol. oh and they also found ticks, that I had missed and removed them and all the stickers. I also like that they clean out the ears really well. on a side note; the place is clean and doesn't stink like a kennel, the staff is super nice and there's easy parking! read more

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Friendly staff went out of there way to accommodate me on short notice. Paid less than quoted and they did a wonderful job on my Newfoundland Retriever. She was washed brushed and had her nails clipped. She was a bit damp but it's expected with such a furry dog and with all the included extras I looked passed it. Lots of spa options including self wash. read more

I had just adopted a Giant Schnauzer from the shelter. He was covered in ticks (of course) and had just been neutered the day I got him, so I was not able to take him to the groomer for two weeks. When I took him in, I had them shave him down to look like a lab so that he wouldn't be hot, as it was summer, blow his coat, and get as many ticks out of him as possible. The groomer there did an excellent job! He looked good and seemed happy to have his winter coat gone. However, the owner lectured me for about 10 minutes after I got him back because he 1) did not like to have his paws touched 2) acted really wild during his bath 3) had a lot of ticks on him. I had told her upon dropping him off that I only had him for two weeks, so I didn't know how he would behave. I did not appreciate being lectured after only having him for two weeks. I couldn't possibly get to know his ins and outs in such a short amount of time, so how would I know that he didn't like to have his paws touched? He acted wildly during his bath because we found out a week later that he is TERRIFIED of water. As for the ticks? With his long fur and lack of trust in us (he had just come out of the shelter) it was very difficult to pick all of them off. We did as many as we could, but without being able to bathe him, we couldn't have gotten the majority of them . Groomer is excellent, owner is a little rude. I don't think paying customers who just rescued a dog should be lectured about their pet two weeks into ownership. read more