Very clean well maintained facility, we feel very comfortable leaving our fur baby here when we have to go out of town.

I had high hopes when we first dropped off our cat, we were taken to the area where he would be boarded and had the chance to put him in the "kennel" (I don't know the right word) ourselves with his blanket and toys. We paid upfront and there was a military discount so our $100 total was now $90 We made our reservation during the Memorial Day weekend for our 4th of July trip because our regular boarding place (MLVH) was full and we did not make them early enough. P&C was available so we booked. We were told by the person on the phone (didn't catch the name) that they would be open on the 4th for pick up only from 4-5pm. (Like their Sunday hours). MLVH is 24 hours access regardless of holiday(it's an emergency vet) so I was not very comfortable at the idea of not having access to him at any point, and we didn't know if we would be able to pick up in that time frame. We made it back to Billings on July 4 and arrived at P&C around 3:50 and called 3 times after 4:00pm, there was no answer I returned to P&C by 6:50am July 5 and they opened early and I went in to retrieve my cat. I was greeted by Kate at the desk who called back for My cat and they brought him in his carrier, the food we had provided and a blanket that was not his. They went back to retrieve the right blanket and I noticed that his food was not completely used. (I will attach pics) We provided two large ziplock bags with pre portioned food and a sheet with instructions in each bag on how to feed our cat, a morning bag of food and an evening bag. on the slip they have you fill out at drop off, we noted that feeding instructions were in the bags, and when we took him to the back at drop off, they told us that we could leave his food on his carrier and they would get the food from there. The evening bag appeared to have not been touched at all, My cat had only been fed once a day for his time there, half of the total amount of food he receives daily. I was heartbroken. My cat has very clearly lost weight during his time at P&C. I spoke to Kate again and asked about the feeding habits they have at P&C and she reassured me that he should have been fed as instructed and that they do it differently than the dogs, the instructions given for cats were what are to be followed. She took my contact information and told me that her employer would be reaching out to me to talk about my cats stay. Kelly called at 4pm and asked about the experience and told me that she had spoke to the person who had first taken in my cat and said that they had only noticed one of the bags, and did not do any further investigation about additional food,I find this had to believe because we left both bags on his carrier as instructed, and they were right next to each other. You could not touch one without touching the others. She told me that he always had food in his bowl, as cats can have a hard time adjusting to boarding places and do not always eat. (We incentivize his eating with wet evening food, but he never received that.) His morning portion could not have been nearly enough for a whole day. I asked why the wrong blanket was brought out when I picked him up when we placed him in the "kennel" with his own blanket and she tried to reassure me that the people cleaning the "kennel" probably had not realized that it was his personal blanket, that it could have been P&C's blanket. I don't know if that means that it was shared with other cats, but we will be washing it just in case. I brought up how we were told when making the reservation that we would be able to pick up our cat on the 4th, but Kelly told me that Christmas, Thanksgiving, and 4th of July are the only holidays that they are closed and was apologetic to hear that no one was available to pick up the phone, but of course there is always someone with the dogs, and the cats too. Kate had told me earlier that the only holidays that they are closed are Christmas and 4th of July. My cat was really agitated on our way home, but Kelly tried to assure me that he had a great time at P&C and she remembers him specifically. I don't know how true that is. I won't make the mistake of not booking my regular boarding place soon enough. I won't put my cat at risk of losing more weight, of not being properly fed, of potentially having his personal items giving to other animals, of not being able to pick him up when I'm told I can, and not having access to get him whenever I can. P&C may be a fine place for dogs, as most of the discussion is centered around dogs, but it is not a great place for a cat. MLVH Has a lower rate, has 24hr pick up and drop off, and sends updates of our cat directly to our phone uninstructed and has never once had a problem with our feeding instructions. read more

paws & claws - Food bags as handed to me when I picked up my cat - Pet Sitting Near Me - Billings, Montana

We have finally found the perfect place for our dog. Yogi loves to go to Paws and Claws. He is very social and loves playing with all the other dogs. He enjoys the people there too. We feel confident that he is getting the best care. The Havigs read more

Paws & Claws does not miss a beat! This is my dog's home away from home. It's the BEST run facility by people who truly love dogs and love what they're doing. They go out of their way to make sure that my dog is well taken care of exactly like I would do. The place is large with pools of water for dogs to play in , in summer, lots of shade and lots of other dogs to play with. Dogs are evaluated at first in order to put them in the right pack and then allowed to play freely after they are safe. They are also monitored while they're outside with other dogs. Great people, great place! read more

Our dog Echo loves Paws and Claws. We've been using them since they opened for both doggy daycare and boarding. Echo loves going to play! The staff are always friendly. They have grooming on site. The facility is always clean. We love Paws and Claws! read more

I took my puppy here yesterday for 3 hours since it was her first time and later in the evening she started limping so I looked at her feet and they're absolutely covered in cuts. I should have read the reviews for this place because there's others who've had this same problem and it's because of the woodchips they have outside. My dog is in pain because these people refuse to use grass or something of better quality to keep this from happening. I won't be going back and I recommend everyone take their dog somewhere else if you want to keep this from happening. read more

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We had our chocolate lab going to daycare here from 6 months of age to just over 1 year old. He had to go to the vet due numerous times because of what happened at this facility: 1. Kennel cough 2. was bit by an aggressive German Shepherd 3. Suffered from dehydration. Wes, the owner, did not take responsibility or offer to reimburse us for any of these vet bills. When he was bit, we were not called at the time and only found out when we picked him up several hours later. We also had him in training there utilizing the owner's shock collar system, which did not work. He became afraid of Wes (who did the training) and would not even walk past him without growling (completely uncharacteristic of his personality) after the session where he was repeatedly shocked at a high volume. Additionally When we would drop our dog off for daycare, he would always REMIND us of the exact time to pick him up .. to the minute! Even though we were never late, (usually early) he embarrassed himself with his petty ways. If this was such a problem, he should have had a payment policy in place for folks to pay when the pet is picked up. We stayed because The owner's wife, Kelly is wonderful and so is John his assistant. The groomer is excellent as well. Also, The facility is always clean. So, being being new to the area, we really did not know where else to go. Right before we left, Katie was hired at the front desk and she seemed to be great and personable. So, he does have good people on staff. However, there is always a large turn-over with the young folks who watch over the dogs perhaps because the pay is low and the owner is not easy to work for. In retrospect, after moving out of the area and finding out what excellent doggy daycare and good customer service is really all about, I would never take my dog to this business. read more

Beat place to take your animal. My pets love it! They get tons of outside play time!! You can't and won't find a better place.

Our Hobie dog loves this place. The staff is so kind and welcoming. They always act so excited to see our pup and he is excited to see them. The facility is very nice and clean and well run. The dogs seem so happy so they must be doing something right. read more

Great place. We take our 9 month old German Shepherd puppy for training classes and to play at the daycare. She loves it and always comes home tired and happy. read more