To Whom it may concern We have been bring our dogs and cats…read moreto this Vet for 10 years. In those 10 years we have spent thousands of dollars. This past month the Vet charged us $700 for a dog ear infection then charged us $50 to check the ear out on a return check up visit that they said was all inclusive. I would not hesitate to give a big fat zero to the staff but most of all to the manager. Very rude and expensive. There are many Vets in Billings and this Vet is not the one you want. Expensive Rude behavior Waiting all the time Not what you want in a Vet service Absolutely TERRIBLE Read the other reviews its all about the money save your money and your pet Ludlow H

***Dr. Galvin review*** my 5 yr old German Shepherd was in pain after he fell wrong from jumping…read moreoff our almost 3ft retaining wall. He was barely walking. I call BFAH (3.25.23)to have him seen as an ER appt. The front desk staff was great with getting him in. The vet tech (I don't remember her name) was very kind and sweet to my boy. I thought this is great! He will get help. Then, Dr. Galvin came in and went up behind my dog (he wasn't muzzled as he was not ever an aggressive dog) and grabbed his back. My dog of course started barking and growling to which Dr. Galvin was SCREAMING at me to pull my dog (he wasn't able to move but I did pull him back in case he was going to bite which he has never done.) Dr. Galvin then stated, "I am leaving, I am leaving the building." I understand being shocked, stressed or mad about my dog barking and growling, BUT you are a vet and know animals can not speak on what/where anything is hurting. Even right after she left the tech came in and my dog was fine with her, not a peep from him. She finally came back in the room about 15 minutes later (my dog is still not muzzled and when she came in all he did was lay down) she gave us two medications and stated that he needs to be muzzled and sedated if she wants to do x-rays then left.Dr. Galvin stated that, "today is not going to happen for xrays and sedation" even though my dog clearly was in pain and not walking 100%. I got my dog to another vet (on Sunday 3.26.23) to have them check him. They said he needed a CT as he has a spinal injury. (They also had no issues with him when they did their testing and we muzzled him for the back half exam to which all he did was a low soft growl.) The ONLY place to get a CT (in Billings) is at BFAH. I called Monday morning to get him in for a CT I was rudely told they have to wait for a referral. I asked why when they saw him on Saturday, again I was told "because we need a referral and we have an opening on Thursday or next week." I told the lady that my dog has gotten worse and now is not walking at all, but was told the same thing about waiting for a referral. I was trying to manage my dogs pain as he got worse and worse to have them call me late Tuesday afternoon to do a CT on Friday. I ended up having to put my 5 yr old dog down Wednesday do to him not being able to move any longer, not eatting and whining all day in pain. Dr. Galvin needs to be fired and I will never ever recommend them to anyone unless you just want your animal to die. The other vet also gave his more pain pills and stated, "he is a big dog she should have given you a higher dose of medication." I called today(3.30.23) and spoke with the manager who stated the director was not in until next week but they will review this and get back to me. She also stated that Dr. Galvin doesn't do big aggressive dogs. WHY THE HELL is she a vet then???? So, thank you Dr. Galvin for having no compassion, no bedside manner, no follow up calls during this process or concern for the pain my dog was in. I truly hope one day some doctor treats you the way you have treated my dog. You are a horrible provider and person. If I could give you negative stars I would.

This clinic is under new ownership. The new owner, Dr. Doug, is very kind, no nonsense, and will…read morework with you and your budget. I have a household full of cats and dogs, and have yet to break the bank, nor have I had any extravagant recommendations made. I can also usually get in pretty quickly. The doc does like to take a long lunch break, but heck, who doesn't enjoy an afternoon siesta?

Dr. Doug and his entire staff are absolutely the best! He is a no nonsense, down to earth "old…read moreschool" vet, Who cares about your pet as well as your pocketbook. Unfortunately we moved out of the area and couldn't take him with us we Highly recommend this business to anyone looking for a good veterinarian in Billings.

I have taken my black Lab and my black cat to them for quite a few years. They are wonderful to my…read morepets and always have them feeling better in no time! I have boarded my dog and cat there when I had to go out of town. They sent pictures to me of them playing with my dog, when they took him out for some fresh air. My dog loves going there because they all treat him so good! I would definitely recommend them. Dr Rob and Dr Slade are caring and dedicated veterinarians, and I trust them completely to take care of my beloved pets. All of the staff there are dedicated to taking care of the animals with affection and compassion, and I appreciate each and every one of them!

This place is incredible. I came here originally to establish care for my furry best friend and get…read morea rabies vaccine. The entire staff was incredibly kind, and the doctor didn't try to sell me on a bunch of additional treatments. I left paying an incredibly small amount for a rabies vaccine and a full exam. Fast forward a year and a my doggie had a dental emergency. I knew I didn't want to go anywhere else, so I waited for the morning and they got me in same day. I saw a different doctor who was equally amazing. We knew we needed to get his tooth out asap (very infected and swollen) so he was able to rearrange the schedule and get him in first thing the next morning. We ended up doing a full cleaning while he was out, and I told him to do x rays and other services to his discretion. He ended up not needing to, and was able to keep my bill to a minimum. I was SHOCKED that with all the services we received I was able to keep the bill under $1,000. (Eval, difficult extraction, anesthesia, cleaning, rabies booster, additional meds during procedure, etc.) It's a great feeling to know that your pet is in the hands of someone who is truly just trying to do what is best for them and not to inflate the bill. They dealt with my anxiety with ease and even my dog didn't seem to be on edge. 100% recommend taking your pet to this place.

I was very happy with my pet's experience which involved both a minor eye surgery and teeth…read moreextraction and cleaning which involved being "knocked" out and procedure was not inexpensive. My concern: I didn't see the doctor of the day of the surgery but was reassured that I would visit with her on the followup appointment. That followup was a hectic day for the clinic and I was unable to visit with her so I rescheduled. Alas, today no excuses at this second followup but the nurse was there to address my concerns which she did do a good job. It is frustrating to not directly visit with the doctor which I again requested should have happened on my pet's followup to the followup! So the rating is 5 stars for the surgery, 3 stars for followup!

Good people, good pups, what's not to like? Friendly,…read moreprofessional, knowledgeable and they treated my dog as if she were their own. Thank you AC of B!!!

I took my dog to the Animal Hospital, great service at first, got the X rays and found the issues,…read moregot meds everything is going OK, needed more meds the first ointment was $8.00 +/- maybe $10.00 go back for the second ointment Same size same med now over $60.00 for the Exact same ointment, find it online 30mg for 31.00 I was getting the 7.5 mg from the Animal Hospital for $60+ I order it online and all of a sudden they no longer accept online orders to verify the prescription. unless I go through one certain website. which I'm sure that is very expensive and they get a big cut.

My Yorkie was ill; his symptoms began on weekend and I had to take him to an emergency vet. He…read morewasn't doing any better and was at the animal hospital Monday before they opened. Staff was great in accommodating us without an appointment.

As with every new town we live in where do we board our little puppies when we go out of town??…read moreDid the usual searches and made a few phone calls, we ended up at Shiloh Vet Hospital. What nice people they are. Little Jack n Jill came home after a week is awesome condition, telling me these folks looked after our puppies very well! We are very thankful. Not only were the staff professional, friendly and nice, they sent pic's of our little ones ever couple of days. That was so thoughtful of them and made Momma very happy that the puppies were OK! Thanks guys for doing such a great job!!

My dog absolutely ADORES Shiloh. I'm not kidding when I say his tail is wagging as soon as we open…read morethe door and he realizes where we are (see picture of my dog waiting at the door for his tech and vet to return so he can get more pets). They treat my dog like he is their own-- even when boarding him. I am so thankful to have a care team for my dog that is so dedicated to his wellbeing. Can't recommend Shiloh Vet enough

Absolutely the best vet I've ever had in my entire life. I…read morecan't say enough good things about this vet. That's the only one I'll ever bring my animals to. Reasonably priced and they really actually care about you and your animals.

Absolutely thrilled I found this place. Best vet visit I have experienced in a long time. They…read moreactually allotted a whole hour to my little dog. Dr Caitlin is open, honest and not pushing expensive things on me. A rare find these days. I recommend to anyone who cares about their pets.

Had to stop here on my way home to Seattle from South Dakota to get a tick removed and they were…read morestellar. Went out of their way to make us comfortable and were so good with my big dog! Happy I got to come here and experience these people!

So my dog was hit by a truck and we rushed him into Moore Lane Vet Clinic. My step daughter is a…read morevet tech and examined the dog prior to taking him in and said he was very injured and he would not survive the night. I took him in to have him humanely put down but before we could explain they took him into the back and preformed examinations and procedures we did not ask for, only to tell us that the dog would not survive the night. To be clear on this point, anyone could have looked at our poor dog and within a few minuted came to the same conclusion. With tire treads in his fur across his abdomen and chest, he was not long for this world (he went under both tires). Moore lane refused to put down my dog until i paid them 700 dollars. They actually came out after doing ultrasounds and giving him pain meds to announce that yes there was nothing they could do and that they needed to put him down he was in alot of pain. Then they told me i would have to pay before they could put him down. I put it on my credit card because they were the only place answering their phones on memorial weekend and i couldnt stand to see our dog suffer anymore. My son was his favorite and so i left the decision of what to do with his remains up to him. He wasnt sure but decided that his collar was enough. They put our dog down. The next morning (the dog was put down the night before at about 8pm) my son had a change of heart and decided he wanted the ashes. I told him there was a chance they already disposed of his remains, but i would try. I called 4 times over the next two days and a desk clerk answered everytime, but gave me the same answer everytime, they didnt know where the remains were and they would call me back when they located them. The last two times they told me to stop calling they would call me if they had news. Its 4 days later now and no one has bothered to call me to say the obvious thing, they dont know where he is and they dont care. This business milked me for unnecessary testing, refused to put my dog down untill i paid, then didnt evem have the common courtesy to return a phone call. I hope everyone with pets reads this and will avoid this business at all costs. They are greedy hypocrites. Shame on you.