I entrusted my dog to this man's care while I was out of town, and the outcome has been…read moredevastating. I found him through the Nextdoor app and relied on his stated experience and trustworthiness. When I returned after five days, my previously healthy, active four-year-old pit bull was unable to walk. I have since spent thousands of dollars on veterinary care, and my dog's quality of life has been permanently altered. To this day, I have not received a clear or consistent explanation. I was told my dog got out, was missing for several hours, and later was found. I was not aware he was even injured until after he was picked up by my brother the next day when my brother noticed he was hurt. Even if that account were accurate, he didn't take any accountability for the fact that my dog's back legs are paralyzed and a clear story hasn't been given. He claims he was standing outside while my dog was chewing the fence to escape but if that's the case why continue to let him chew it? Nothing is making sense and when I asked him about it he got defensive. All I wanted was answers. Three weeks later, my dog is still suffering. He lives in constant pain, cannot walk without assistance, and is largely confined to bed rest. When I contacted this man seeking clarity, I was met with anger and defensiveness rather than accountability or concern. This situation reflects a serious lack of transparency, judgment, and responsibility. I strongly warn others not to entrust this person with the care of their pet.

My Havanese is scared of everyone and hates grooming. However, with Ana, she was so sweet and…read moregentle that my baby had a great experience and a good groom. Cindy H

This is still the only place I will board my dog with. They truly care about your pet.read more

Hands-down, best place I've ever taken my dogs!! Amy and Josh are very experienced and…read moreknowledgeable, and the facilities are super clean with plenty of space for the doggies to run and play. The pups are always happy and worn out when I pick them up! Absolutely can't go wrong with Good Dog Gwinnett

My dog was brought in to board from Sept 3-9. When I brought her in on Sept 3, I left written…read moreinstructions that said the following: Give Trazadone half a pill once a day at bedtime. She can also have an extra half pill every 8-12 hrs if anxious during the day. Cover well with the turkey and give. If she is still anxious, call her vet to increase dose. When I picked her up on Sept 9, I was told that she wouldn't be allowed to come back to the kennel as she "wasn't a good fit". She was extremely anxious to the point that she was shaking and had to be hand fed. Unfortunately, when I arrived back home and counted the trazadone, I saw that no extra doses had been given, just the bedtime dose. The pill bottle itself even said give extra if needed. My instructions also said "If she is still anxious, call her vet". When I called Countryside, I was told "We never call vets". The problem is, I wasn't called either and my dog was allowed to be extremely anxious when she could have been medicated. I would like to know why my dog was allowed to be so scared when Countryside had extra medication to give her and failed to let the vet or me know that she needed an increased dose. Countryside suggested I get a home caretaker. My dog won't let anyone in her house. She's be very abused prior to our rescue. I've been working with a trainer to help. I sent an email asking for review by a manager or above, but got not repose from Countryside.

I used them for a few years before Covid and everything seemed good except for a trip we took to…read morehelp our son move. My truck broke down and had to be repaired in Maryland so we were a week late getting back. I knew the food would run out so I called and spoke to the manager. My dog was on a special diet. I told the manager to go to Hamby Road Animal Hospital to get more food and have them call me for my credit card. No one followed through and when we got back my dog had lost two pounds because she wasn't getting enough to eat. It was very noticeable when I picked her up. Then Covid started and the lobby shut down. There were less employees too so for years now I've never seen the dogs outside like I used to. Plus our dog seemed hoarse the second to last time she was boarded there which struck us as odd. Last March 2023, I had to have surgery. We boarded our dog for only two nights. When she was picked up, not only was she hoarse again but she had to poop 3 times in a row. So we surmised she was put in her room and ignored. She would only bark if she need to go out or wanted her play and walk times I was paying for. Our dog was so well house broken that she held her poop and barked to be taken out so much she got hoarse. We decided that she would never go there again. She is dead now from cancer but the two trips we made last year before she got sick, we took her with us. We decided not to use this place anymore.

Richard took really good care of my cat while I was away for 10 days. He was able to administer…read moredaily pills and was willing to clean up some accidents that happened outside the litter box. He also takes amazing photos It seems like they got along well, because my cat ran to the door a couple times in the days after i got home, when he heard a loud truck. I think he was hoping to see richard again

Richard was beyond amazing! We are traveling and our dog needed some last min (anal glands )…read moregrooming! Not only was Richard very communicative, he was able to accommodate us with coming to our rental! He was very patient and kind to our pup. Treated her like she was his own!! And not only did he do a great job on our pup we got some amazing food suggestions to try!! Something else we learned, Richard and his team will travel for your fur babies/pets......out of state! Hands down great service, great communication, simple, quick and will 100% seek Richard out when in the area again or need help out of state!

My dog loves going there and playing with all the other dogs! He has a great time and is always…read moreexcited to go back and tired when he gets home!

We've had a great experience with Puppy Haven (Johns Creek). Our golden retriever puppy Hutch is…read morevery high-energy and social, and this place has been perfect for him. He gets plenty of group play time and has clearly made a lot of canine friends. One of the funniest (and most reassuring) things is how excited he gets at drop-off--he bolts in like a kid seeing his friends at school and doesn't even glance back. He always comes home completely worn out. The staff is friendly and attentive, and the facility seems clean and well-maintained. Overall, a great option if you're looking for a safe, social environment for your dog.

I've taken my Australian Shepherd here several times and have been pleased with the results except…read morefor once when they kind of shaved him, but overall I have been satisfied.

I was recommended by one of my neighbors as she takes her pet here to get groomed and he looks…read morebeautiful! I figured I'd give it a shot. This is my puppy's first bath and trim (he was about 5 months old). Him being a shih Tzu- I intend to keep his fur long as I do not like the "teddy bear short cut look". Scheduling: Appt scheduling was very simple. Staff was very nice. Appearance: Upon arriving, It can be a little confusing as the sign is not lit up. It's a little past the opening where the Home Store is so be aware to keep going! Inside, it smelled like a old dogs inn. Just like a dog. Didn't feel the clean spa- like feeling I thought I would get. Staff: The staff were not masked, but still nice. I just want to say Lindsay was sooo sweet! The sweetest. Explained things in good detail and really nice. Experience: I asked them to let me know if there were any issues as he is a very scary pup. She told me she would try to save some of his fur as there was a mention it was matted pretty bad. He was shaved balled. My mom picked him up as I was at another appt and she said they kept apologizing and saying "he's alright". He wound up having really bad diarrhea for a few days and when I took him to the vet, they mentioned it was bacteria. It could have came from anywhere but he's not around any other dogs, and thought it was funny he got it right after coming home. I'm thinking because the place was not as clean as I'd hope. They were also a little pricey. The rate was higher than my neighbors who has a Yorkie. In addition, with the extra vet bill,this grooming costs me over $140 so I will mostlikely be searching for a new one. Just as a note, He smelled really good and appeared to be okay but I will not likely take him back.

They take such good care of my Bully. I've had bad experiences with some of the larger pet care…read morehotels/boarding places. I love that it's smaller and they are very kind.

Love this place. The owner is very knowledgeable and takes care of all the animals. My dogs are…read moreexcited to be there and are very comfortable. For the past 10 years , we have had no issues. Along as my dogs are happy; I can go on vacation with peace of mind. Yes , the place is not fancy , but you would pay double for a spa dog kennel.

Five star vet right here!!!!! The ladies at the front desk are always sweet, friendly, and…read moreresponsive. The lobby is always clean and if a dog makes it dirty they quickly clean it up. Now I cannot rave about our vet Dr Kaala enough. She takes her time, builds our dogs trust, and genuinely cares. From the moment she walks in the room, she is calm and kind, she gets on his level, and she takes her time to let him warm up. She is a wonderful example to her staff and sets a perfect tone. No matter how many times our dog walks away from her, she keeps her cool and encourages him back. She talks us through his care and makes sure all our questions are answered (yes we are those very involved dog parents). Dr Kaala is truly a gem and we are so grateful to have been recommended to go to her. We drive 40 minutes just go to Tiger Tails based of a recommendation from a friend who also drives that far! Dr Kaala is worth it and after two visits now we are clearly not going anywhere else.

I want to support local non-corporate vets, but the constant high-pressure upsells are making it…read morehard. Over the past year, almost every visit has included some sort of pressure for unnecessary tests or medicine. A couple of months ago, we spent almost $300 just on testing for a soft stool, only to realize on our own it was just a food storage issue. On top of that, when we requested a prescription for flea and tick treatment, we had to go through hoops and wait just to get the physical paper prescription so we could save 25% elsewhere. Most recently, we were advised to get X-rays for a potential obstruction, even after a physical exam suggested it wasn't necessary and after I insisted I hadn't seen him ingest anything. We were warned that if he was obstructed, he might need emergency surgery before the weekend, so we gave in out of fear. Between the consultation fee,$250 X-rays, a $100 fee for a second opinion (to release from liability), $150 for nausea medication and IV fluids, plus another $100 to retreat a recurring skin infection, we spent half a mortgage payment in one visit. To make matters worse, after paying for that urgent second opinion, almost 24 hours passed without a single update, only for them to finally reiterate us, "we don't really know what caused his upset tummy at this point." We knew he had an upset tummy, we came in to get a second opinion and help alleviate his symptoms. Medicine isn't an exact science, but exploiting fear when a life isn't in immediate danger isn't right. To be clear, the support staff is always very nice and the facilities are impeccably clean, but the corporate-style sales tactics and lack of follow-through from the medical side are discouraging and disappointing. Please let vets be vets, I would gladly come back one hundred times to get more tests if needed if I feel and know I'm dealing with an honest practice that's looking to help and not just after my wallet. All business are for profit, we get it, but I would like to think you could profit more from an influx of customers that come from all these corporate vet practices trying to not get screwed over with a bunch of tests and things that are not needed.

Frankly, there aren't enough stars or enough praise I can give Your Pet's Pal. Simply put, Tina and…read moreReid are some of the most trustworthy, reliable, and genuine folks I've ever encountered. They cared for my animals for over five years and loved them like their own. I fully endorse Your Pets' Pal, and do so with gusto.

From the owner: Older pets, multi-pet householdsread more

I wanted to give an update after the owner, Matt, contacted me. Once he became aware of the…read moresituation, he immediately contacted me, and we had a good conversation, coming up with a reasonable solution. As a result, I felt compelled to update my review to not discourage people from trying Champ Bow Wow. The main disappointment boiled down to not being notified of the situation promptly. The owner ensured that training and procedures would be held to a higher standard moving forward. I understand that dogs can get into scuffles at any time, so in fairness, I think 3 stars is reasonable with the outcome, as well as informing future patrons of ANY boarding/day care facility to take pictures of their baby before leaving them and check their convenient Doggy-Cam.

Boarding and grooming are the best!!! My dog is always excited when he walks in the door.read more